I had a little accident in the store, bumping my cart into a display. A nearby employee, Rusty, said "Put down your phone and watch where you're going." I told him that with that attitude, I wouldn't help to fix the display. As I walked away, he said "screw you". Nothing was damaged, just a minor problem, but with that kind of treatment I will never be going back to Lowe's. I just wish there was a way to give less than 1 star. read more

Maybe these large box stores think they do not have to worry about customer service?! Because they sure stink at it. About a year ago I had a horrible experience here. Slowly I have mistakenly stepped back in there and surprise surprise I am again having a horrible experience. The entire place is being completely mismanaged. I have complained in person to a manager and was completely disrespected. He could care less that a customer was unhappy. Please follow my lead and support small locally owned companies for your household needs. read more

Not happy with customer service desk, wow ask for one thing and get another. Then they have the nerve to speak to you like you are wrong? Holy shot I can go to hone depot, OSH, or true value etc, to get a light bulb. read more

Bought some paint at lowes and it was terrible, after 4 coats it still didn't cover, tried to upgrade and no luck. Showed pictures of the project and even then just got told sorry.. Stick with Home Depot for now on. Wish I had:( read more

Lowe's Home Improvement - Crappy lowes paint - Hardware Stores Near Me - Chico, California

I used to like it better than the other big box but now home depot will get all of my business. The grip: A machine mis-performed at their auto-checkout. I was paying cash and had already put in a single dollar when it locked up. The overseer who was pleasant and concerned handled the purchase at his register and called his supervisor about the malfunction. She refused to refund until she called headquarters about the unit, which the overseer repeatedly said was not working for others. 15 minutes for her to reach the proper tech and talk on the phone and 5 minutes watching her dick around with the machine while refusing a refund at the same time. She focused on the machine and never apologized for the inconvenience. I finally just walked out of the store an unimportant dollar lighter. You suck Lowes! read more

Worst place to buy carpet and granite. Save you self the hassle and go to a Granite/Stone store in town and to a independent flooring store. No one knows what their doing and they lie about instal timeline. read more

This 5-Star rating is for an employee that went beyond to help me find out about a large safe that was to be delivered. She actually called the manufacturer to find delivery dates. Other employees kept telling me a couple day, or by end of week. But Marie said to give me an honest answer, she need to investigate where my safe was. For her help, she gets 5-Stars. She deserves a raise. Thank you, Marie! read more

Currently at Lowe's right now. Ordered one piece of drywall over the phone and paid over the phone. I was told to park in the online space for car side pick up and someone would be right out. Someone came out, I let her know I was picking up drywall. 35 min passed and I still no one. Finally after 45 min a guy came out. He knew nothing about my drywall order. Had to go inside and let customer service know. I showed him my card had been charged already. They can't find my order. It's pushing one hour now that I have been here and still don't have my order. I had ordered over the phone to avoid going inside!!! I am very upset, I usually love shopping at Lowe's. This is horrible customer service! Do not order online Lowe's. The woman in the car next to me has been waiting as long as I have for her order too. read more

They had what I needed, clear signs, and friendly staff. I wish the store had the Home Depot location, but that can't be changed read more

Went to buy a microwave on sale. The sale price was there along with a sticker advertising $130 installation. On that installation sticker it said, installation plus removal and disposal of old appliance. But when I signed up for installation, I was charged another $30 for removal, even though the sticker was clear in its meaning. This is definite deception. Plus, purchasing and arranging for delivery and installation was only slightly less complicated than a the Warsaw Pact. Clerk asked for my phone number at least six times and my address about five. It took way too long for a simple transaction. read more

Went to make a return today at the Chico Lowe's. It was a shower rod that I had purchased for our home we rebuilt after the Camp Fire but the curved rod wouldn't work for our shower. I had my receipt and the item had not been taken out of the package but they refused to take it back because it was over their 90 day return policy. I purchased it Aug. 12 so Nov. 12 was my 90 day and so I was barely over the 90 days! Everyone else has extended their return policies due to Covid but evidently not Lowe's. This item is still on their shelves for sale but they wouldn't take mine back. The clerk was rude and not helpful at all so I asked to speak to a manager. I waited for over 15 minutes for a manager to come and he was even more rude and not willing to help me at all! Guess I'll be shopping elsewhere! read more

I had a very poor experience yesterday at this store. I bought a can of paint 2 months ago, and the associate said we could bring it in any time to get it tinted. So I went in yesterday to get it tinted and the paint customer service told me that I must have gotten it at Home Depot since they stopped carrying the brand over 3 months ago (clearly not true). She was very rude about the situation, made me out to be a liar, and refused me help. I left the store, and proceeded to go to Home Depot... Until I discovered the Lowes logo on the paint can!! I got back into Lowes to the customer service desk to have another lady print out my receipt. My bank statement said it was purchased on July 8th but for some reason she couldn't find the purchase. Her manager then comes out and tells me that they no longer carry Olympic paint and cannot tint it since they don't have the right software. She then proceeds to give me a refund, and was able to look up my purchase IMMEDIATLEY. Long story short, I then went to Home Depot and find out that they don't have the software either but the customer service rep there attempted to tint my paint anyways. He was so nice and helped me even though I bought the paint at Lowes. That is good customer service. I then bought everything else I needed from them for the project. Lowes, you lost my business yesterday. read more

We like to shop locally. In terms of customer service, Lowe's makes it difficult and Home Depot makes it easy. Getting assistance seems a challenge at almost all our Lowe's visits. Most recently we went into buy sets so light bulbs for a home we were moving in to. We asked for assistance and were told that an "electrical assistants" needed to be called. We were not asking about installing electrical equipment but simply in locating various bulbs. After waiting for some time and being told by several otherwise unoccupied staff we decided to go to Home Depot where a staff person was able to assist us in a matter of minutes. It almost seemed as if the Lowe's staff were looking for ways NOT to assist customers. This occurred on Saturday afternoon August 11th. read more

I honestly hate to do this, but I have called three times about my brand new dishwasher I just spent over $800 dollars. It does not clean my dishes or dry them, it is a kitchen aid so it makes no sense, it left my dishes dirty from the first run. Customer Service called to check in, I called them back now three times , it's apparent , if you return a specific name they will only leave her a message, and now 3 weeks into my brand new dishwasher, I have no clue what to do, since if you call they just leave customer service a message. But they do not call back. I don;t think I ever spent this much money to get a dishwasher that works worse than the one I had. So disappointed. read more

We're updating our kitchen and needed some "Muddled Herringbone" backsplash ... we had one 11"x11" piece as we were using it to see how well it went with the granite countertop on which we had decied ... went to Lowe's to buy what we needed - 20 11"x11" pieces ... they had fifteen, which we bought ... we were told Redding had nine pieces ... so off to Redding we go ... when we got there trhe employee said they had not had any since October, 2020 ... now I'm not blaming the employees as they were only going by what their computerized inventory told them, but we drove sixty-eight miles one way to Redding, wasting about three hours of our time, only to be told we were SOL ... Chico Lowe's had said they'd have some more in "a couple of weeks," but with the way of getting anything done in Chico has been we've lost all confidence in suppliers and contractors ... between covid and the fire rebuildings you're screwed in getting anything done ... read more

Every store has been sold out of a specific Weber grill (with summer coming up, it's expected). I spoke with a woman named Karen in that department about trying to locate one at another location. She found one at the Roseville location, and attempted to call them multiple times with no success. She apologized and offered similar products, but we had our hearts set on a specific one. I sat down in the outdoor seating area and got on my phone to research other stores who may carry this grill.. Out of nowhere, Karen finds us and said she went searching and FOUND ONE HIDING behind another product!!!! Karen took the time to go above and beyond locating the product I needed, recommending a similar model, and even moving things around to physically search for it. I am so grateful for her customer service she was just amazing and so helpful!!! read more

Decking contract was signed Sept 2020. Great initial experience. Start date was scheduled for Oct/Nov, then delayed bc of ?, then snow. Now it's April 1, 2021 and ZERO response from them. They have had our money $xx,xxx.00 for 6 months!!! Frustrated and disappointed. read more

Worst service ever! I drove from Redding to go to the garden department, which I normally LOVE! The girl at the cash register answered my query of "which annuals are the ones on sale 5/$5?" With "I don't know." I then suggested she call someone who knew the department, which I had to do twice before she made a call. I told her I would return shortly, and when I came back she could tell me what variety of plants were on sale. When I then returned and enquired where they were, she said "I don't know. This isn't my department." Needless to say, I just left. Shameful staffing Lowe's-- read more

I go to Lowes because there was always help in the evenings when I go. Now it seems like they no longer have enough employees to even help during those times. I live 30 miles from Lowes store, but only 2 miles from Home Depot. To my disappointment I am going to start shopping at Home Depot now because the lack of customer service at Lowes. read more

I bought a wrong power cable ( three prong) for washer. I went to the store to return it for the correct 4 prong power cable. Donna helped me find the right one and made the exchange very easy. Not only did she find the right cable, she also got the answer on how to wire it correctly by going to her colleague and finding out wiring details. Much appreciated Donna for your help and guidance. Thank you Jai Jain read more

Just purchased a brand new washer and have not even had it a month before it stopped working properly. I purchased a 5 year extended warranty because the salesman said that if anything went wrong with it just call the warranty number and they would come fix it, or replace it. Called 3 times only to jump through 20 minutes of hoops, put on hold for another 20 minutes then hung up on, will never make another big purchase from Lowes. read more

Had Lowe do our cabinets and counters. Matt who took out and put in our cabinets was awesome. Knowledgeable and super friendly. When it came to the counters the guys installed a wrong color on one part of our counter, put nail holes in our new cabinets and when we filled a complaint we haven't heard back from counters dept after 3wks. Super disappointed in the work from Lowe's. And I have been going to Lowe's for years. Wish I had gone some where else for our kitchen to be re done. We started this in December of last year and it's still not done. There's still tile work to be done. Lowe's is NOT DOING that for us. read more

Sad when a customer asks to see something and it's a bother. You should be trying to sell then what they want.

They may have a better selection of decorative items, but their employees don't know anything about their products or their own store. First, I was told the wrong isle twice by 2 separate employees. Then, when 1 of my items at checkout didn't have a barcode, the cashier didn't know what the item was or where to find it. She couldn't adequately describe the item on the phone and no one came to help her (they're all far to busy chatting). I had to cancel my transaction, load my stuff back in the cart, and go get a new item with a bar code. Lowe's should test drive robots to replace their employees, they'd be more effective. read more

Just had my last negative experience at lowes. I used to work in this location and have always boasted lowes as the best option for home improvement in Chico. No longer do I feel this way. I will never return to Chico Lowes. I stood and waited for assistance that the cashier called for and promised not once but three times, wasting 20 minutes of my time and three trips back and forth across the store. Save your own time and money by avoiding lowes in Chico, ca. read more

Love the plant, pot, and dirt selection!!! Could do without the judgy watcher while I spent lots weekly and get to see her snotty face glare EVERYONE down as they walk in(only reason a star is gone) i do love my houseplants and yard from what I have gotten from lowes and most of the people are well manored. read more

Very poor social skills this afternoon by an older white heavy set male. My contractor sent me in to get plumbing supplies, and this man was rude, embarrassed me as I was not sure of the exact steel mesh hose for the ice maker. He made some comment about not knowing as he did not live in my house. What a smart ass, rude man. I will not be going back to lowes. At least they are nice to you at home depot. read more

They finally fixed my fridge that they broke but I am still leaving it at a 1 star. I will never shop here again and as many people as I can tell not to shop here I will. This was something that could have been a simple fix and instead we were ignored for two weeks until finally it was at a last straw point. Do not shop here. If you need an appliance hop over to Best Buy or Sears. Customer service is better. read more

We have had the absolute worst service from this specific Lowes! Last year we special ordered wire that came cut in two. We took it back and they wouldn't fix it. It's taken us a year to try them again. We ordered an under cabinet range hood to be delivered to our home yesterday. It did not arrive and when we called they could not even tell us if it skipped!!! Back to Home Depot we go. No more chances for Lowes. read more

Horrible customer service. Bought washer and dryer 15 months ago, couldn't remember if we purchased a protection plan, so called to see if they could look up purchase. They referred me to a different 800 number who, after an hour of holds and transfers, told me to call the original store (which is where we started). Called Sears for repair instead. read more

If it wasn't for the fact that Lowes has the widest selection of method cleaning products available, I would not ever step foot in this store again. The staff is inattentive at best, and quite frequently downright rude. A completely unpleasant shopping experience. read more

Terrible service. The first time I bought a stove, I payed for delivery. It never showed up. They scheduled a delivery date and I wasted all day waiting for it. When I called they told me it never showed up. I gave them the benefit of the doubt and shopped their again. I bought a bbq and was told it would be brought to the front. It never showed up and after waiting an hour they told me they would get one shipped in a week but wouldn't ship it to my house. read more

I have always enjoyed spending my time and money at this location. I recently had the worst customer service experience in the appliance department and will not be shopping here again. Im happy to use Amazon and would recommend that to everyone. read more

Lowe's, from store-to-store, has products that Home Depot doesn't carry, which is why I shop at both stores before making a final decision on larger purchases. But, I am finally done shopping at Chico Lowe's. Over the past six months, I have made purchases online for in-store pickup, and in-store purchases in general, preparing a rental home for sale. The employees come across as the most disconnected and annoyed, at having to deal with customers, that I have experienced outside of DMV!! I don't blame the employees. This goes clear up to management. I'll be driving to Yuba City now for anything I can't find at Home Depot. read more

I just love this store. I love the way it smells right when you walk in. All around good experience everytime I go!

I visited Lowes this past Monday evening at 5:30pm and found the store helpers wonderfully friendly, cheerful and willing to help. In particular was Ralph. I needed help with an outdoor ceiling fan and a kitchen faucet. He popped up in both departments and gave excellent advice. read more

On Wednesday I went in to purchase a new upright freezer for my house. Marshall in the appliance section listened to what I needed and made a recommendation for their 21 cu. ft. Freezer that all the ranchers and hunters get when they have a big animal to store. I made the purchase and was pleased when the manager accepted my dd214 military discharge paperwork for the discount! The delivery was scheduled for the next day and happily they came at 7:00 am so my ahi tuna was able to be loaded up after the required cooling period. read more

Delivery service non existent. Day of notice that appliance will not be delivered after confirmation the night before. Impossible to get anyone at Lowe's on the phone or to have them coordinate with the delivery service. Ordered a fridge, freezer, and washer, and tempted to cancel all three. read more

Lowes is a good spot to go if you need to get any of those little appliance pieces or something to fix up the house. The staff is usually helpful and gets you what you need. read more

Had a great experience ordering window treatments. Laurie was great and even though she was extreme busy she made us feel like we were still important. The always honor expired 10% off coupons and their AC in the summertime beats Home Depot any day. read more