I called to see if a part was in stock. I was put on hold. I hung up after 10 minutes and called…read moreback they would just put me on hold. I called back and asked for the employees name and title, he said nothing and put me on hold again. This place is garbage. O'Reilly's all the way .

super sweet and helpful! i recommend they take their time with you to make sure you understand…read more ask for Josh (:

I was drawn to Chico VW by the care that was shown for me personally. My inquiry about financing…read morewas the start of a beautiful relationship. The owner, Mark, made it his mission to find me the lowest possible payments, even when it looked impossible for me to buy or lease. And just like Rocky Balboa, he was a champion in making my dream come true. I hadn't read the website description about his dedication to customers or his goals of providing an enjoyable experience, but this is how he came through. I was treated like family by all of his staff, including Brandon, Taylor, and Hailey. They patiently provided a seamless, enjoyable experience, focusing on my immediate needs, making sure I had all my questions answered. Chico VW provided excellence and stellar customer service. You won't find another dealership like this.

We continue to buy VWs because of Chico's dealership. Always friendly and helpful service from…read morebuying a car to follow-up service. With other dealerships, they are happy to sell you a car, but trying to get anything done after has been difficult. From the owner on down, everyone has been wonderful to work with. The only thing I would add as a help to their customers would be to have online exactly what coverage someone has, i.e., interior Auto Butler or coverage for a replacement key fob. I purchased our last three cars through them and any insurance additions have been done during the purchase, so they should be able to add them to my 'profile'. Just a suggestion. Chico VW is the best!

-if I could give them a negative star I would. This is the last time I will bring my car in…read more Don't bother making an appointment - you know where they ask you if you are waiting? - what a joke. Sitting here for almost two hours now for a simple oil change. Save yourself the frustration and go somewhere else. Bye Chico Hyundai you suck

Saiid Ray is hands‑down the best sales consultant I've ever worked with! He's personable,…read moreprofessional, and refreshingly down‑to‑earth. He turned what could've been a stressful car‑buying experience into something easy, comfortable, and even fun thanks to his great sense of humor.He took the time to answer every question without ever talking down to me, and his kindness and expertise made me feel completely supported. I'd recommend him to anyone and would gladly work with him again!

Marcos was very courteous and professional when I pulled in to have my car battery replaced. He…read moretested the battery and alternator before any work, provided a written quote and, upon my approval, installed a new battery for our Lexus and had us back on the road in 20 minutes from start to finish. I highly recommend Battery Systems for their selection and service. They have a clean shop and are conveniently located with lots of parking. When I need another new battery, I'm heading over to Battery Systems.

Jeff and the guys at Battery Systems of Chico do incredibly efficient work at superior pricing. I…read morewas helped immediately upon arriving. They were honest and provided a test for my battery and alternator free of charge before doing any work. I am so grateful for their service, as I was able to avoid paying $50 at the three auto shops I was quoted by just for having a diagnostic done! To top it off, they're genuine, kind hearted people. I'm a broke college student so that says it all.. WHAT A BLESSING.

As a rule, fair service, but today as I passed by there was a homeless man with missing fingers,…read morepossibly a deformity or previous accident and a recent injury because he fell off his bicycle in front of Bob's. He was almost to the middle of the road on Rio Lindo. I am handicapped myself, so I pulled into Bob's and asked if they could please help this man. They told me they were busy and to move my car because another customer needed to move. I left my car running and hobbled out to help this young man. He had groceries that obviously came out of the trash. I got a bag from my car and helped him myself. My sister said one of the men who worked at Bob's called me an "asshole". The young man who fell was struggling to get up and not one of these 4 employees who saw him tried to help him. I did go into the business and told them they should all be ashamed of themselves. I wonder if they would treat a fellow human being this way, how well do they care for our cars. I will never go back, and I will encourage others not to go back. What has happened that people won't help others in need. Why wouldn't someone take a minute to help him, at least help him out of the middle of the road in front of their business. No stars for Bob's. The manager said he had no idea this happened, and maybe, but what about the other 4?

I popped by Bob's to get a slow tire leak repaired. Not only did they have it fixed in less then…read more10-minutes, they didn't even charge me. They did the job and when I reached for my wallet he said ,"don't worry about it, we got you." This day and age that's unheard of. Blew my mind. Note that they have a very matter of fact approach. There's no exchange of pleasantries, or chit chat. But they got the job I needed done, and they did it fast, and well.

I don't believe in being vindictive in reviews, but I do believe in being honest, and in assisting…read morefellow consumers. I started an audio upgrade and installation in my 2011 Camaro convertible, after extensive research and prep. I was enjoying the learning experience. I successfully wired my component fronts, my coaxial rears, and subwoofer, had everything labeled and ready to go. When it got to connecting the wiring harness and dash kit into the center console, I decided to let Exotic finish the project and check my work, just to make sure I didn't accidentally damage any of my expensive purchases. There were a few hours of work remaining to be done, especially for a professional, and I didn't mind paying for that in order to ensure my system would function correctly and optimally. I called the shop close to closing, on a Thursday. After explaining my needs, I was told to come in the next morning. So, Friday morning, I came in, was told to come back in an hour, because Tucker was off giving a quote somewhere else. So I killed an hour, then came back. Tucker quoted me 4 hours and $674 to finish my project, said that should be plenty of time. He had an opening for Tuesday morning the next week. I scheduled to start work at 1:30pm that day to accommodate him, after he said the timeframe should be enough. I show up Tues morning, quite excited. I bring my duffel bag and computer bag inside their little office/showroom, and open my laptop. They have 2 little dogs, running around their shop and office. One of them comes inside and pees on my leg, my duffel, and the couch I'm sitting on, marking his scent or something, as soon as I sit down. Absolutely disgusting, but I shrug it off, shoo the dog away. An hour passes, and my car is still parked. Tucker hasn't even pulled it into the shop yet, despite knowing that I have to get to work. I brought it in at 9am. Around 10am, he finally pulls it in. Around 1pm, he isn't even close to finishing, so I get an Uber to work, and have him hide the keys somewhere so I can pick it up after I get off work, since he will be closed by then. I get off work, uber back over, and pick up my car. He left me a note in the car saying to check my voicemail. I listen to the voicemail, and he explains that he hooked everything up, gave power to the amp, and plugged in his phone, then proceeded to blow my rear speakers with too much power, because he failed to check the gain settings on the amplifier and verify they were all the way down before giving the system power. He also says something is up with my right front speaker. This is an ABSOLUTE ROOKIE MISTAKE, and even I knew not to do that. I brought the amplifier in the box unopened, because I'd read about people blowing their speakers by messing with it. The ONLY REASON I brought my project to him to have him finish it in the first place was so that I didn't damage any of my equipment by doing it myself. I call him the next morning, and he tells me to just warranty the speakers he blew, say they were damaged out the box, and get replacements, putting that responsibility on me. I say fine whatever, we can set this right when I come in again, after those replacements come in. He agrees. I replace the speakers myself when they come in, so that it's less work and so I can listen to music in the meantime. My right front speaker is still not working, so I check his wiring work on my amplifier, and he has it wired wrong. I re-wire it myself, and get all of my speakers and the sub to work effectively, and make sure to set the gain super low to not damage anything. By the time I come in again, I've fixed the damage he did, and only need him to tune the amplifier, that's it. He does that, and it takes him almost 2 hours. Ridiculous. I ask Tucker what his technique is, if he uses an oscilloscope (the industry standard for audio tuning and gain setting), and he says oh, no, that's a premium service that takes several hours and you have to pay extra, I just listen for clipping, do it by ear. (For reference, an oscilloscope is a small handheld tool, cheap, and not that hard to use, kind of similar to a multimeter). I figured the least he could do was tune my system properly, after messing it up and inconveniencing me for over a week. But no, he was not having it. Also, he would not hear anything about refunding me for the damage he did, and the inconvenience he caused. He argued with me for nearly 15 minutes, not budging an inch, not even refunding the $74 materials cost he charged, despite me bringing all my own materials. I left feeling angry and soured by the experience, and do not feel the price was warranted, even without the screwups and unprofessional demeanor. I had planned on returning for tint and a few other things, but I will never be back, and I do not recommend anyone ever goes here. Save time and money and look elsewhere for your audio needs.

I don't know where to start, what kind of hillbilly gut shop are you running? Hack up my sons car,…read moreleave pieces not connected, hmm did you forget a few screws? Ya I noticed! You charge extra labor and can't even do a decent job. I see other reviews from other people and you can tell you don't care! Ever said sorry? Let me help? No you talk down to them! Poor attitude and shotty work. Thanks for having my review taken down you pathetic scam artist! I paid for the components and the install, so this is not a secondary review, it's real. Complaining to Yelp telling them I'm not a customer! Really! My money paid for it in my sons car that I own. No, I have not responded. This is a place for reviews. If I wanted any further assistance from you, which I don't, I would have brought the car back myself. Sorry you have done enough. I do not trust your competence. I have left a review for other consumers.

Just a girl who knows absolutely nothing about cars but noticed one of my headlights was out. I…read morewalked in and literally said, "One of my headlights is out," because I had no idea if I needed a whole headlight or just a bulb. Nora was SO helpful! She stepped outside to take a look, helped me figure out which bulb I needed, and not only that, but she and Earl both helped install it for me! Such helpful and kind staff! I appreciate you guys so much! Now I'm driving around with bright lights again!

My light suddenly went out on my long road trip and I wasn't sure what was wrong or how to fix it…read more Jason helped me out right away he showed me the exact part I needed and walked me through what to do to replace it. Thanks Jason!

My husband bought a new Century cap, he's taken it back 3 times. The shocks on the back window were…read morefaulty and the windows are leaking. I'll come back for another review after we try again to resolve the leaking windows.

These guys are the best in the business. Reliable, honest, and the best at what they do. No where…read moreelse where to take your truck.