I purchased a freezer online It was delivered to my home as promised. The delivery people were very pleasant and courteous and handled my purchase with care. They placed it right where I asked. I couldn't be more pleased with the purchase and the delivery! read more

This Lowe's sucks. People working here are not helpful. I'd rather go to a ghetto Walmart.

Chuck at self check out shouldn't be working in customer service. I went to buy a barbecue, I told chuck at the self check out that it was the one on the front of the ad, he then said go get the ad which I did, he then said he couldn't ring it up because he didn't have the number so my son and I went to the front of the store and took a picture, I then came back to show chuck he then said it was the wrong number, I told him I just want to purchase the barbeque, he then called the manager over at this time he had my cell phone in his hand which he put in his back pocket, I didn't see this because I was distracted with the manager fixing the price which was wrong, he then said next time you guys shop to a different store such as hone Depot, I'm glad Lowe's has such quality customer service, chuck is your guy read more

Terrible installers for their appliances. Bought a washer dryer and was forced to buy a new vent tube that they wouldn't install. WTH did I have to buy it for. The laziest installers I have ever dealt with. read more

Lowes, without a doubt, is my favorite big box hardware store these days. Very respectful of veterans, well stocked, and often courteous, usually cheerful customer service. Curbside pickup has been a "god-send" for me this past year; it sometimes takes a tiny bit longer than I'd like, but is normally very easy - especially when using the Lowes's App on your smart phone to check in. Tip of the hat today to Barbie (Spongebob) who delivered my order. read more

Lowe's Home Improvement - Hardware Stores Near Me - Destin, Florida

Terrible customer service. Rude assistant manager with a bad attitude. She needs to be re-trained about customer service or she should be moved to a position where she does not interact with customers. This is the second time she has acted this way- so unprofessional. I am afraid to think of how she treats other employees because she is a bully and is verbally abusive. We hope that Lowes contacts us about our awful experiences with this employee. Here is her picture walking away. read more

Lowe's Home Improvement - Assistant manager walking away- such a rude person - Hardware Stores Near Me - Destin, Florida

1 Star (because zero wasn't an option) LOWE'S YOU ARE A COMPLETE FAILURE IN EVERY WAY After this experience, I felt obligated to speak up. I spent nearly $2,000 at this store -- not a small amount. That's not lunch money, that's rent. That's the kind of investment where, at the very least, you expect basic competence and professionalism. Instead, what I received was a complete disaster of a customer experience. From the moment I made the purchase, it was issue after issue. The service was so poor and disorganized that I had no choice but to cancel the entire order and request a refund. And even that wasn't handled correctly -- LOWE'S you didn't refund me the full amount. To make matters worse, when the delivery team arrived, they proceeded to get high in my driveway. That level of unprofessionalism is beyond unacceptable. I shouldn't have to deal with the smell of marijuana coming from people representing a business I just spent thousands with. What's even more insulting is that you had the nerve to request a review after all of this. So here it is your company failed to deliver on every level -- from product to service to basic human decency. I'm questioning my faith in capitalism, customer service, and humanity in general. You are actively damaging your own reputation, and unless you take a hard look at how you're operating, more customers will walk away with the same frustration and disappointment I did. This was one of the worst retail experiences I've ever had. I will never shop here again, and I'll be strongly advising others to do the same. read more

I would give ZERO stars if I could. My wife and I went in to buy a refrigerator on Saturday. We decided on one and the employee said if we have it , it can be delivered MONDAY. I was a little skeptical so I repeated Monday, are you sure? He said yes. So he went to check and see if they had one and they did not but he said they had one in Gulf Breeze and that it would be delivered TUESDAY between 1200-2PM. At 3:48 still no refrigerator. I called the Lowes. I immediately received an AUTOMATED message that the delivery would be between 9AM and 9 PM. I thought that was weird so I waited to talk to a live person. The first person said delivery was scheduled for the 25th. I was incredulous. So I talked to a manager and she said the same thing, and it was on me to reschedule an earlier time if I wanted. Lowes You are FIRED with EXTREME PREJUDICE. read more

Lowe's is a great store with very poor and unprofessional customer service especially for delivery. Had issues with delivery and had to return the item. Dealt with debt on my Lowe!s Credit Card for the item that I returned. They kept charging me for months. I called Sychrony Bank took care of it and Lowe's kept charging me for several more months. I had to pay it off to get rid off the problem even though I had many phone calls to Lowe's management and Sychrony Bank management. I paid for something I didn't even have. That was not enough the delivery guy in Destin is extremely rude and he really needs to find another job. I had to deal with him several times for the last year and I am very surprised how he is still working there and nobody complains about him. He does the minimum customer service and acts like he is doing a favor with the delivery. unfortunately I had a gift card from Home Warranty through Lowe's, otherwise I would never purchase another item from them just because of the delivery issues and how they handle the conflicts with poor management & pour customer service. read more

Customer service is a bit on the weaker side. But they will struggle through it and phone a friend to come help them. Not much else to say other than to have patience as they are people trying to help you with your needs. Just wish the store manager would do more over the shoulder efficiency spot check to see how to make their people better at their jobs or if there is a process that needs to be fix. read more

Everytime I go to Lowe's in Destin, I get the sense that the employees just don't care. There's almost always only one register open and one of the self check out registers has been broken for as long as I can remember. I recently had to return something and I stood in line for over 30 minutes as one employee after another walked behind the register without a care in the world. There was a line I front of me and every one was very frustrated. This is a common issue. You need to get your act together. Time for me to go back to Home Depot. At least they have several self check registers that work. read more

Lowe's Home Improvement - Hardware Stores Near Me - Destin, Florida

Lowes offers the best variety of plants! And they stock what will grow best in our area!! Their store is clean and they support veterans. It's always a pleasure to shop here!! read more

LITERALLY THE WORST SERVICE EVER!!!!! Go in to order appliances and told they will be delivered on a certain date! Only to get a call the day before delivery telling me the order was NOT placed and I could place another order and have them in 2 weeks! I try to call and make a complaint but I get a call center where I am td the delivery will be on Friday of January 5th 2024! Now I just received another call that there is no order or delivery set and need to reorder! Extremely disappointed in their service! I WOULD LEAVE ZERO STARS IF POSSIBLE!!! read more

Do not use Lowes, especially in Destin! It has been 1 year and they demanded I pay in full for 3 windows. I still do not have the correct undamaged windows. I call the store after the 2nd delivery of the wrong and damaged windows and they said I had to start all over again. The Manager of the Millworks, Dan hung up on me. Annie is Dan's manager, she never called back. After calling for 4 days straight to the store and Corporate customer care, no Manager will call me back, yet alone reach a resolution. Corporate customer service just keeps on taking my info down and creating case numbers. Now they have the audacity to ask if they can close my permit because there is a limited time to do so with the county. I haven't included all the horrible things that have occurred through the year, let alone how I had to drive the process because they are so disconnected from the window company, the installer, their work order group, their warehouse, etc. Nightmare! read more

The absolute BEST CUSTOMER SERVICE EVER by Jayme. Thank you so very, very much. I was at Lowe's yesterday, 10 September 2023. I needed to purchase a new gas grill and cover. Jayme helped me with getting the grill I wanted (from the back storeroom), he brought it through the cash lane for me, wheeled it out to curb and placed into the back of my Jeep Grand Cherokee. I never had to do anything...he did it all for me. Soooo professional, courteous and so VERY helpful. A BIG SHOUT OUT for Jayme...one of Lowe's VERY BEST Sales Reps. A huge Thank you Jayme. Linda Winslett (a very pleased, satisfied customer!!) read more

I usually love this place. The garden center people are always kind ( that's pretty much the only reason I come) I was checking with customer service about a return and the girl Maddy had an extremely rude attitude. I also tried calling about my matter over the phone and no one answered. I guess Just customer service sucked today. read more

Lowes was the only home improvement store in the area that carried the materials that I wanted to redo my bathrooms. I tried to get help from customer service but was very disappointed. Tamarius in the plumbing area was so helpful he checked what was in stock labeled it to be sure all materials I needed would be delivered. If not for him, I probably would've left the store not placed my order read more

Jaime provided the best customer service experience i have had during this pandemic, especially a large box store. Un wavering mastery of customer service even in these rough time. The experience matters. She, and people like her, is the reason I will come back and shop in person amd not solely online. Thank you for the renewed hope =) read more

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They suck at answering the phone. I was on hold for 35 minutes. You basically help yourself some lady in customer service looked high and was not understanding any of the questions I was asking. Very unprofessional. The staff needs to be retrained. read more

I've been trying to reach them by phone for 7 days no one ever answered had to call corporate to cancel my order after 2nd time no call no show from their delivery team. Save your time is not worth it go somewhere where they pick up their phones read more

Well all issues finally fixed and we are happy with the end result looks very nice and as expected minus the storm door we wanted on it!

Bought a washer and dryer set 2200 the washer delivered was damaged on a Saturday. The delivery person said I'll set it up and call Monday we will bring a new one and swap it out. They took pics uploaded in app. Monday I spent 3 hours on phone mostly hold with no resolution except a claim# . Tuesday they call and said they won't swap . I have to Buy a new one and once they got the original they would refund me. So I'm to trust that your going to do your job this time and wait while you refund me instead of transferring the money I've already paid to the new purchase? I set up return on both . They acted like they don't care , not to mention I had to drive back over the bridge to do all this. 12$ in tolls and nothing accomplished. Home Depot sucks to so in this area your out of options . Very Sad !!!!! read more

we went to buy 75% off plant but they not scan just put price on system higher the tag on bucket, I tell Manager: Amy when she come to overprice, then she said they can sell what ever price they one, I told her can you scan it, they scan and price the same with the tag, I told her: see? she fill bad and turn back to say I raise my voice at her ? what, she don't see her fall just think she manager always right or what, I better go to homedepot, just careful with the price on the tag and what they charge on the computer so they won't over paid thank you! read more

Do NOT buy anything from Lowes Destin,fl.. First, I had to chase down an assos. to help me with my purchase.. Fast forward..when it came time to install..everything was broken&I had to take it back to the store.. It took almost 45 mins. to complete my credit & get another one... The service Lowes uses to install is a company called HANDY..NO ONE speaks ENGLISH...all must be from India.. Fast forward I finally asked for the store Mgr..Shawn Leake...fast forward he said that he would make everything right..well that was the LAST time I heard from Shawn..Everytime that I called the phone would ring 20 times..No one would pick up!!!!!!!! Bottom line..Do not use Lowes..NO Customer Care & NO Management!!!!! read more

Very good customer service with wide selection home and yard store. The sign at the entrance says it all. The promise to give good service. What was impressive about Lowe's was the clean and well organized store. Absolutely loved the signs making the items to find much easier. The patriotic theme was inspiring. We met Tony in one of the many isles. He didn't know about the two products we were looking for but rather than telling us a general area or what isle to look, he walked us to the isles and discussed the differences between the products. When we told him he didn't need to walk us to the isle he told us, "I'd rather work with customers." As we were leaving we found out he was a delivery driver and still helped us. Thank you Tony, well back back. read more

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Called to ask a simple question about one of their grills. I sat and listened to the phone ring for 10 minutes before I gave up and hung up. Looks like I'll be getting a grill from elsewhere... read more

Absolutely terrible dishwasher installation from this store. Have used Lowes in other areas and the installations were great, not this store. They showed no respect for the property, left a mess. read more

Well organized and clean. Lots of merchandise. Helpful employee helped go through light bulbs to find what will fit a weird ceiling fan.

I bought a gas grill. The price was great and it was put together. The associate helped me take one side shelf off and load it in my vehicle. I would give a five star but there were no check out registers that had a cashier. Only self check out, but it went smoothly too. A total of 10 minutes from the time I paid, it was loaded and I was on my way. read more

This home improvement store radiates an overwhelming positive energy. As I walk in my senses are invigorated and I feel welcome. Every single staff that I encountered in my visit to this establishment was outstanding, marvelous, and superb even. If you need a good laugh on a gloomy day, converse with the employee with hair of violet and noir undertones. She is very delightful, ensured to make you chuckle. As you peruse through the well stocked isles be sure to check out the paint samples, they are eye candies. Take a complimentary sip from the water fountain on your way to the exit of the facility. The staff members were astonishingly kind. 10/10 would reccomend.. read more

Looking for blinds . Better in stock selection than Home Depot . Selected faux wood blinds read more

Lowe's Home Improvement - Hardware Stores Near Me - Destin, Florida

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I have been trying to call the Destin store all week and all it does is ring, no answer. Waiting for a delivery today. Second time this week, I have no idea where it is. The website says open until 10:00, they actually close at 9:00 as I found out as I went searching for answers at 9:10 this week. I have missed a graduation party for my grandson this afternoon as I have been waiting for the supposed delivery today. read more

I really need to learn my lesson and stop ordering appliances from Lowe's because it never goes well. But they always seem to have what we want in stock and on sale so I find myself coming back for another round of abuse. So Tuesday our dishwasher died- too old to really repair at that point- and we went into Lowe's with a list of options from what they had in stock. I ask about the KitchenAid the web site says is in stock, the clerk goes into the back and tells me there's one there and the installer will contact us on Wednesday. But as he's drawing up the contract, my husband notes that the dishwasher we're getting is supposed to be pulled from the central warehouse, estimated delivery day next week. Salesman assures us it's for the store's inventory purposes and that we will have the dishwasher that's in stock shortly. Recontact that store today, and are told that the dishwasher we were allegedly sold does not exist, and we will not be getting it until some unknown time, when the whole point of the purchase was to get something that could be replaced quickly. At this point, I feel scammed and the only reason I haven't cancelled the order is that I'll lose the sale price of it. But will someone please hit me with a wet mullet if I ever think of buying an appliance from there again! read more

Lowes delivered a drier two weeks ago, the guy who delivered it turn it on twice both times making strange noises and then left .since we are snowbirds (here for over 3 months) I called rental agent, long story short lowes has made 2 appointments to come out but hasn't showed, rental agent said that was normal for lowes . Bottom line I will never buy anything from lowes!! read more

I ordered a washer and dryer from Lowe's. It was supposed to be delivered on a Saturday. The delivery manager called and told that his driver quit and they could deliver it any other day I needed. So I requested Monday. He said can't deliver it Monday but I can Tuesday. On Tuesday I waited 3.5 hours and no delivery. I tried to call the store numerous times and no answer. The driver called to tell me he couldn't find my home and I should come meet him. Which I didn't do. Went to Lowes the next morning and canceled the order. I will never buy another appliance from Lowes. Went to Best Buy and received excellent service. read more

I spent over $8,500 on appliances and flooring. I was completely misled at every turn by this store. I'm a licensed GC in Florida and if I or any of my Subcontractors had treated customers the way they do here, I'd be out of business. Don't expect a delivery or installation to come close to their estimated date and then count on having to beg for information. I'll use HD next time I plan on any similar purchases. read more

Called for over 1/2 an hour to see if they had truck rental. Tried asking for different depts just to get someone. No one ever answered. 3:20-3:50 pm on 4-9-22. Tried using chat for help. After 14 minutes the Lowes help associate Dorian W gave me a another number to call. In Atlanta. Like that is gonna help. Geesh. Go to Home Depot read more

Lousy service, terrible delivery service, terrible customer service. An order that was to be delivered today came...half of it. The other half is now going to be delivered in two weeks. No reason for the snafu from Lowe's, and you couldn't get someone on the phone at that store if you held a gun to the operators head. How they stay in biz is beyond me...and I'm a stock holder! read more

Pretty amazing, you go in you look to buy a grill, you select one-from the floor, they tell you to take a picture of the item number,and take it to the register, they charge you, you check out they tell you to pick up the grill outside where they are all assembled. Get out there they can't find it so I asked for the one that drove the sale on the store display floor, and I get an excuse that I can have it in the box because they don't have one assembled. This is a beach area, hi tourism, people coming on vacation, they don't want to sit around assembling a grill In their spare time. I go to customer service and ask for a refund, start the process over again, and then I did the next best thing drove away from a $400 sale and drove an extra mile and a half to Home Depot where they had one grill that I wanted on the floor in the store and they said I could have it. Thank you Home Depot, be out of business soon Lowe's!!! read more

Ceramic tile floor Lowe's process for estimating and installation of ceramic floor tile is flawed and can result in significant increase in cost to the customer after the original estimate is agreed and signed. I hired Lowe's to remove and replace 2000 SF of flooring. Approximately 1200 SF was ceramic, the remainder carpet and glued down wood. All flooring to be replaced with ceramic tile. The cost of the job as per Lowe's estimate was $22,000. (All prices rounded off for convenience)Materials were $7500. That leaves $14,500 for everything else. Obviously a lot for labor to remove flooring and thin set. I agree it's a lot of work so understand the high labor cost. When the subcontractor arrived they did not scrape up all the thinset, saving many hours of labor. Instead they used Mapei floor leveler, over 100 % of the 2000 SF. Very expensive. I got a call from Lowe's Pro Services saying I owed an additional $5700, increasing the original estimate by 26%. Getting a call like that is hard on the ticker. Lowe's saved on labor, I paid more in materials. The signed agreement with Lowe's was an "Estimate". The estimate had no floor leveler in it. 90 bags of expensive leveler was required. Obviously not an accurate estimate. At this point it should have been modified rather than pass the $5700 supplement on to me. Lowe's does not work that way. I was not happy, but after explaining my problem to Tim Burns in Lowe's Destin, Fl flooring, he went to work for me. He talked to Pro Services and got the $5700 supplement reduced to $2000. I was happy with what Tim did for me. If Lowe's knew 100% of the floor needed to be leveled, why did they not include it in their estimate? Lowe's system has an estimator quoting the job to be done one way and a subcontractor doing it another. In this case significantly increasingly the cost of materials, passing it all on to me. Tim Burns at Lowe's looked out for me. I appreciate what he did to reduce the cost of the supplement. It was still $2000 (10%) over the original estimate. The Subcontractor installing the floor is very knowledgeable and professional. I highly recommend them. I write this review because this could happen frequently and it's not fair. read more