We ordered the Allen-Roth Roveland 60" vanity w marble Top. The 1st time it was delivered there was a Crack in wooden vanity and big Crack in marble top. We went to the store reordered a 2nd vanity which was delivered and the 1st vanity taken away. After opening the 2nd vanity the marble was in worse condition than the first with 2 cracks! We offered to keep the cabinet and just have another marble top ordered but that was declined as it has to be a complete one package order. Now we are waiting for our 3rd vanity in ten days from now. We respectively asked for a discount on the 3rd delivery since we have been unable to complete our bathroom in a timely manner but were denied. We also asked for a quicker turn around time than 10 days but again declined The Lowes Manager stated that these vanities just go in the trash which seems crazy that over 3K of product would go in landfill. read more

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Talking with MELISSA regarding Cabot stain for wood deck protection. DECK was just power washed but now for the next step. Great staff and service. Mixing two stains. GOT SMALL SIZES to see if it is a good match . Great service. Will be back again to finish this deck project ! read more

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Thank you, Rick, Michael and Dean for helping me out with a wall cabinet that was stored on top of a display rack. I asked Rick for some help, he spoke with Michael and Dean, and in no time they returned with a lift to reach the cabinet. Thanks guys for your excellent customer service.. read more

I ordered my kitchen almost a year ago. The old kitchen was demolished seven (7) months ago. The first attempt at install had to stop because of incorrect cabinets, broken cabinets, broken cabinet doors, incorrect drawer fronts, missing moldings... They gave us a temporary sink on a piece of used plywood in the laundry room "for a few weeks while cabinets were replaced." Second attempt at install started but stopped because still did not have the correct materials.... SEVEN MONTHS later still no sink, no cooktop, no oven, and an incomplete cabinet install. We've been to the store in person, emailed, talked on the phone, emailed customer service. Lowe's keeps telling us that they are going to make this right but cannot get the order correct or completed despite several deliveries and consults with the installer. We are waiting for this kitchen to be completed to sell this house. We missed the prime time to sell because of this delay. We missed our last summer to entertain, we missed the family holiday in October when we celebrate the birth of our triplets who were born on our anniversary, we missed Thanksgiving. These happy times and events could not happen without a kitchen. AND it looks like we will also miss our last Christmas in this home as well, a sadness that can not be described. Hopeful someone at Lowe's will see this and help us get the kitchen finished by Christmas! read more

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Never been disappointed by their service and products. I just read some of the 1 star ratings and they're very personal and "Karen-sounding". I only gave it a 4 because my go-to store is HD. I'm glad they're in town. read more

DO NOT, I repeat DO NOT! Order any Pella products installed by Lowe's . I had a salesman, Anthony Schavino come to my house to give me an estimate for the installation of Pella picture window that was damaged. I explicitly told him that I chose Pella vs Anderson because all the windows in my customer built house were Pella so I needed uniformity in the interior as well as the exterior. He was sitting in my living room right next to the window and I pointed out the wood interior, removable grids and plain glass exterior. He wrote some notes but never gave me a brochure or any information on the Pella lifestyle and did not explain anything. A few days later he sent me a contract to sign and pay the full amount. The information was the size of the window, wood interior, clad exterior, no custom Grids and a number. I clarified some information before I dinged and I told him I want to be certain that the window will have removable grids judt like all my other picture windows. He said definitely. When the window was installed I was flabbergasted. The grids were glued in the interior as well as the exterior . That same evening I wrote to the Flemington store manager Lloyd with a copy to Schavino and after two months and many follow ups from me to the installation department., none of the responded. I decided to post at the BBB website and got a response the following day and I also sent an email to the CEO at corporate. I have paid thousands of dollars for this and now I noticed that there is also moisture between the 2 glasses. read more

Do not get your blinds here, although some of the people are nice they do not know what they're doing. I am not sure if it's a communication issue or lack of proper management but, I've had multiple issues when ordering my blinds. It takes about three months for this process to be complete when it really should only take one and a half. They do not have any sort of tracking system where they can see which blinds were delivered because all of my blinds except 1 was delivered to me so the installer reached out and after they realized they missed one blind. What I noticed was the lack of communication between Lowes and the installers. The installer put blinds that were supposed to go in my room in the wrong room where I ordered another set of blinds. This created double the work. When I showed them a picture of the instructions I received they told me they do not see those sort of instructions with visibility as to which blinds go with which room. It is not a seamless process and I do not recommend it. read more

Love that Lowes has provided a home for "fat Mama" -a cat left homeless at Lowes. What a beautiful way to be part of the community and what a beautiful store mascot ! read more

ADVICE!!! The staff at this Lowe's seems helpful but be sure to do your homework and not trust them with what they do l when it comes to selecting tiles. My wife returned to this Lowe's after a major tile purchase and asked The associate in that aisle to provide help by giving her the same tile we had already bought. She brought in the outer case with her and showed the box which the associate pulled off the shelf and gave to her. Unfortunately after installation we found out that the tiles, though very similar, did not match And I also found out that they were such a thing called a lot number in tiles. The associate gave her what we discovered was indeed the wrong lot number. We never knew that they were different lot numbers in tile selection. We asked for help with respect to compensation in replacing the tiles and instead the store agreed to only give us the 9 tiles. The store manager and department manager both agreed that because this was our fault because we installed the wrong tiles that they would not help us even though their associate was at fault for giving us the wrong lot number. Neither the department manager nor the store manager had the decency to follow up with us on this. The department manager never responded to my last email and I had to chase the store manager down to get a final decision. Epic Customer service failure! read more

Lowe's Home Improvement - Incorrect tiles marked by "x". Very similar but different "lot" # - Hardware Stores Near Me - Flemington, New Jersey

A NIGHTMARE! I bought a LG refrigerator Sept 6, 2017 with an additional 5 year warranty through Lowes. Spent over $4,500 for both. My refrigerator, freezer and chiller stopped working after 4 years. I called LOWES service up and it is taking them 1 week and a half to get here!! Uncalled for!!!!!!! In this heat, no less!!!!!!! DO NOT BUY YOUR SERVICE CONTRACT THROUGH LOWES!! They wait for a technician to be in your area for service. NO MORE WARRANTIES FOR ME THROUGH LOWES! I will call a regular service guy out for the future with any new appliances bought elsewhere! 0 STARS!! read more

I purchased several light dimmers and did not need two. On return, customer service reported that without a receipt, they could not accept the return. This is an absurd store policy, especially for unopened items. Not a buyer friendly store. Stay away. Beware. I would give ZERO stars. read more

Did a purchase with my pro mvp rewards scanned. They put in bulk discount and never l received rewards points. When asked was told there is nothing they could do. For A large purchase that's completely horrible. Why have membership levels if you can't even build up to them. read more

Disappointed in this location, as I usually have a good experience at the Lowe's chain! Stopped in for a few items while driving through Flemington, and remembered that this location exists! I did not have a long list, and it was nothing crazy- outdoor extension cord, outdoor timer. Walked in expecting to ask the greeter to point me in the right direction, but it was a ghost town. I thought that was odd, but continued on, thinking I'd find someone else quickly. Nope. No employees anywhere near the front of the store. I found this incredibly odd. When I finally located someone, I got a quick "I don't work in this department." Really?? I asked, well, do you have any idea where I might be heading? I am unfamiliar with the layout of this store, otherwise I would be able to find it myself. He again repeated that it was not his department and I would probably find it myself. Well, I did find my items by myself eventually because I never ran into another person to help me! Never had an experience anywhere near this at a Lowe's before. I give them two stars only because the location was clean and my cashier was apologetic. read more

Tried to rent a metal brake from HOME DEPOT. They lied about the price on the phone and tried to tell me when I got there that there was no such phone call. Also wouldn't let me rent it without also renting their truck - more money - even though last time I had a 10-foot brake of this type I loaded it into my car by myself with no problem. This is the last of a long line of problems, and I mean the last. Been a customer for years and spent many $000s with them but I'll never go back there again for anything. LOWE'S says that are getting rentals soon. I look forward to doing business with them. read more

Love this place I have become a pro member and they are always able to help me when I come in. They are always there to help and I have never had a problem with them. read more

The one star review is specific for Karla, who is a cashier in the garden section and the manager assigned to the garden section, as well. The birdbath I was waiting to purchase had no price tag on the item, nor did any of the other of the same items. While the cashier is searching for the item on the computer, and my husband is waiting with my 20 month old son who is getting impatient, i informed the cashier the item was taken off of the rack and she can confirm the price item off the rack. She said she can't leave her station (mind you, the rack was 10 "steps" away) and she pursued to tell me that I can go to customer service To purchase my item. My husband got frustrated and said no were not going to another customer service that she should be able to accept our purchase. She rudely discarded , while another cashier said "I can take you" so we proceeded to go to another cashier. A young man, which looked he was in training we and found the item on his phone and the other cashier was able to process our purchase. The point here, is that the manager who was at the register right next to her, said absolutely nothing. So we walked over to the inside of the store spoke to the assist manager Tony who acknowledged our concern and was going to address it to her. what I do not understand, is how do you have a cashier at the resister not properly trained with a no customer service experience what so ever. This was very disappointing while other people stood in the line and observed this type of service. Carla who Lacks knowledge and customer service should not be in line to check out customers, until that behavior is addressed. read more

I got a new carpet and laminate flooring put in. Horrible experience. There were jagged edges on the floor metal piece that separated the two and the room was left a mess with pieces of the flooring and carpet left all over. I ended up having to tear out a portion of the carpet and hired another installer to fix. Waste of $6k read more

Do yourself a favor and drive down 31 to Home Depot, especially for flooring! This is my second horrible experience now with this store! My first issue was about a year or so ago with a wood floor we bought from them. We went back months later and bought more of the same floor (same item number, same everything) to finish another room and the product was different. They didn't fit in well together and left huge noticeable gaps. We held up the two pieces (original and new purchase) and you can see they were manufactured differently. Lowe's sent out some guy to look at it and he made up some bs about the floor being uneven so they didn't have to replace it. Then (I must be crazy) I ordered carpet for my basement stairs in Jan. Nothing but disappointment. The reps acted like they don't care, I'm pretty certain they forgot to put the order in and I'm waiting forever still for these stairs to get carpet. They had the wrong number in my profile which I told them about several times but now the excuse is the installed had the wrong number. This process usually takes 10-14 days.. we are on day 33 now. Never again.... customer service is dead as a doorknob at this place... read more

I order windows and installation from Lowes in May and was forced to pay for them before they would place the order. The windows were supposed to be delivered June 7. That day came and went. I called the store and left a message. No one called me back. I waited a week and called again. Same reponse. I then went into the store and was told my windows would not be dleivered until August 3. That date came and went and nothing. The windows were finally deivered to the store on September 1. I was told they were going to be delivered to me between 8-12 today (9/16) and be installed tomorrow. It is now 3:30 and no one at Lowes can tell me when they will be delivered. This process has been a mess from day one. read more

Couldn't be more disappointed with this store. I have had several services performed by this location and I always had a good experience. Then I made several mistakes. I needed a fence for our new puppy and contracted with Lowes "professional" Services. I was told by the salesman Keith that it would take 4-6 weeks. I also made the error of paying for the services at the time I signed the contract. The contract was signed June 12, 2018 and as of Oct.22nd I am still waiting for the fence. There has been no updates or information from Lowes. I heard recently that I "may" get my fence by the end of November. 41/2 months after agreeing to the project. Christy for production wouldn't even commit to it being installed this year. Do not make the same mistake I made this is not the same Lowes. read more

I visited Lowe's two weeks ago looking at linen closet doors. I saw the reasonable prices and returned with a truck a few days ago. An employee helped with my selection, read the shelf tickets, and said the door was $74.xx. At check-out the door scanned at $104. I waited several minutes for a lower-level manager, knowing it is illegal to have the listed price differ from the amount charged. The dept. mgr. refused to change the price or even modify it. He said the tickets were wrong and would be changed. I bought the door b/c I had already invested so much time; I just wanted it over (I am disabled). I was upset- what if every Lowe's does this? How many other people are being told one price, but charged more? UPDATE: I tried to contact Lowe's online, but the chat froze. So I called Lowe's corporate Saturday; they were quite helpful. They contacted the store. The store manager called me Monday, apologized and issued a credit for the difference between the shelf price and the register price. She was also very apologetic. So, I upgraded my rating, although I still wish the situation had been handled differently. At least they provided a satisfactory resolution. And .... I have my door! read more

I shop here A LOT, and spend a lot of money when I do for my business. But now I'll be taking my business elsewhere because of one douchebag. He works in the windows/door section as what I assume to be an associate. I asked him for help finding something, he said ok that he could help, then proceeded to turn and talk to his fellow worker like I didn't exist. He also Calledme little Girl and I am a 27 year old who has her down business and I except to be treated with respect. He made me feel uncomfortable and unimportant. read more

Received a Lowes gift card as a birthday present since I am a regular DIYer. Never again will I use one or accept one. WIth it, I bought several plumbing parts including two extra pieces since I was not sure of the exact size. A week later I returned one part in the unopened container and then a week after that the other one also unused with the receipt. The return lady gave me an attitude and a mouth and treated me with suspicion like I was involved in some criminal activity. She had to go to the manager or whomever citing some corporate policy about returns on a merchandise card! Really! I am sure they get some scammers who obtained the cards or merchandise in dishonest ways but to cast that suspicion and rudeness on a regular customer? (Store visit, Monday, March 22, about 6PM.) read more

This Lowes in Flemington has outstanding customer service. We were able to redo our bathroom with the advice of some of the staff. John and Ken were two employees that took the time to really help us in a way that was above and beyond what any employee should do. read more

I went into Lowe's of Flemington this morning to match a paint color from a 3" x 4" piece of Sheetrock cut out of the wall after some electrical issues and I dealt with Amy Luster. She was very pleasant and after the paint dried, it was an exact match. As a matter of fact I will be repainting 2 small issues in another room which are the same color (you can definitely see the difference on those from Home Depot). Thank you Amy !!! read more

Worst customer service ever! , I was waiting for maybe half an hour for someone to come and help me pay for a shed and when I finally got tired of waiting and said something to them they said that everyone's in a meeting and I was furious because I could of gone somewhere else. read more

I was pleasantly surprised by the good service I encountered today at Lowe's. We were greeted at the door and all our questions regarding where we could find certain items were answered. Later, when we were mulling over paint selection for a concrete floor, a salesman appeared, having overheard our conversation. He provided helpful advice and got us what we needed quickly and efficiently. Great experience! read more

I called to have a contractor give an estimate to install a hardwood floor. The contractor came and I never heard form anyone. I call Lowe's and they don't know what happened and promised to call me back. I never heard from them again so I called them. They looked in their systems and asked if I wanted carpet! I would not recommend using them for hard wood flooring. read more

Eeeeh gads, man. How a simple purchase of appliances can turn into a circus of missteps, misinformation and incompetence is beyond belief. I recently moved to Hunterdon County and have patronized Flemington Lowes as my go-to store for paint supplies, plants, etc. I found this location to be pretty decent....if all you need is some paint or flowers for the garden. Then, I bought $3500 in appliances. Don't even think about using this location for any purchase that is somewhat more complex. The result will be a comedy of errors. I purchased in-store a fridge, dishwasher, cooktop unit, built-in oven and microwave. At the point of sale, the salesman struggled because the built in oven and cooktop were not in their system, and he could not enter those items into the system despite being on the floor. About a half hour later and rescue by the computer guy, I finally got through the transaction. Okay, it happens. Middle aged guy struggling with items not in system. The built-in oven and cooktop would have to be ordered and arrive later at the store. Fine. Scheduled a delivery for a couple Mondays down the road. Sunday and Monday are my days off. I receive a message a couple weeks later that the oven and cooktop are not in, but, delivery will be scheduled for the next Saturday for the in-stock items....even after I scheduled a Monday delivery. I call back 5 minutes after receiving the message. I spend 20 minutes on the phone waiting for someone to pick-up, being transferred, being disconnected and finally speaking to a store manager. I explain the frustrating scenario. Okay. Store manager says Lowes will only call when everything is in, will be another couple weeks, but, will deliver on a Sunday. Great. Frustrating, bad phone etiquette and service, but, the problem is fixed, Or, so I thought. I receive another call and message today stating I will receive my delivery the next day....a Saturday. Apparently, Lowes does not understand the difference between, Saturday, Sunday and Monday. But wait, there's more! Built in oven and cooktop still not in, the third delay. I call back. wait eight minutes on the phone waiting, get disconnected. Call back again, waited two minutes, get transferred to store manager....again. He wants nothing to do with it and passes me off quickly to the women that called. I explain the background to the representative, but, she keeps cutting me off and talking over me. Not only was the rep rude ( I had to tell her to 'shut up and let me speak') she kept trying to place blame on my purchase being a "special order". There was no 'special order' I bought what was on the floor. Nonetheless, the Lowes representative refused to listen to the frustration of the whole experience, instead, focusing on "the special order" and not the inability of Lowes to schedule a simple delivery, answer the phone, and provide a modicum of customer service. I will be visiting Lowes this Sunday to get a full refund. Note to business reps: Owe up to your faults, listen, and execute. It ain't rocket science. A side note: I met with a Lowes kitchen designer, who was pretty good, to come up with cabinetry that was not top of the line for....$19,000, without installation. I received a quote from a small, local guy for about $10,000 less for similar set-up....with installation. As I write this, I receive a automated message stating I will be getting my appliance delivery tomorrow. Hope not. I won't be home. read more

I know we are just one guest, but working in customer service myself, if you tell someone you will call them back because of countless errors you do it. We have lost all confidence in Lowes. read more

Highly disappointed . Ordered a fridge and was given a delivery time slot of 12-2. The delivery came only at 7pm - we did not even get any notification of delay or revised estimated time of delivery - wasted a vacation day waiting for delivery. On top of that, the fridge, after installation, is not level - off by 1.5 " and looks terrible. We checked the same model at other stores and were told that issue may be that the fridge was dropped at some point causing the leveling issue. Lodged a complaint at Lowes Flemington but we were asked to contact the manufacturer - this is simply unacceptable! The customer service is non-existent and there is no accountability for delivery issue. Stay away from this store. read more

I went to purchase a grill today and being a single mom I am was watching my pennies. Mike, a manager, assisted me and explained all the different kinds to me and helped me make my purchase. When I asked how I would get it home he indicated they could deliver for 65.00. I felt that was rather expensive considering I live only a mile away. Mike handed his truck keys to another manager and asked him to please follow this customer home and deliver her grill. WOW. What great customer service! Such a nice gesture for this mom. And really appreciated. read more

I generally like Lowes better than Home Depot, but this location is my favorite. Pleople are helpful and it has a local feel to it. We'll be spending a lot of time here this season (hopefully not the same amount of money) read more

Decent. They have a good management team. The assistant manager should be promoted to VP.

Love this Lowes. The employees will always go out of their way to help you and even take you to exactly what you're looking for. The store is not cluttered in the isles and it's very well organized and well stocked. Customer service is slightly unorganized but it didn't bother me that much. A little cold is all. I travel to this store an additional 15 miles because I refuse to do business with Home Depot anymore. Very happy with this Lowes. read more

Went there to have our kitchen counter tops replaced with granite. Was helped by a woman named Mary Ann. She helped me lay out a basic template based on my measurements and then made an appointment for my husband and I to return on Sunday to double check everything, and place the order. Fast forward to that Sunday. We had to wait for almost an hour past our appointment time for Mary Ann to finally get to us. We went over the template, and in between Mary Ann yawning in our faces about twenty times, we paid for the project and even though we had a thousand questions, she was only able to answer some of them completely. She kept saying she wished someone was in the installation dept to help us. We left feeling a little confused. We paid for a new counter, a back splash removal and installation and were told that someone would be out to do a template, and at that time the price would be adjusted. Mary Ann assured us we would only be without a sink for a day or two and that we could cancel anytime for 100% back as long as the guys from the granite company didn't come for a service call. If they did we would be charged no more than 100 dollars for the service call. The next day we get a call from the granite place and they say they are coming to do the installation that week. We tell them we needed a template and removal done first. He says he has no record of removal. We explain that the receipt we had specifies it was to be done by them. The guy tells us he'll call us back. The next day, we get another call and the granite guy tells us he is going to come in and tear out the existing counters and then do the template. I tell him I was not told this is how the work was going to be done. He tells me that this is the only way they could get an accurate template. So here I am with no solid price and knowing this will only be figured out AFTER my counters are torn out? He then tells me we will be without a working sink for three weeks. WHAT? Then he tells me he does not see the back splash included in the price. I told him it was, but he said he could not see it on the plans Mary Ann submitted. So I told him to wait and I would call Lowes. Of course, Mary Ann is not in and the installation dept was completely confused. Two days later, I was still waiting for an answer. I wound up speaking to about five different people trying to help me resolve the issue. Each time, I had to explain the whole situation over again. I finally spoke to another guy in the kitchen dept who tells me something completely different than Mary Ann told us, including the fact that the service charge if the installer came would have actually been 300 dollars. I finally went to the store and cancelled the order. It was making me too nervous right from the start. The girl at customer service tells me she thinks there is a time period to cancel. I try to show her the policy on the papers I had, but it was as if she couldn't read. After her finally calling someone over from the kitchen dept, they cancelled the order and refunded our money. We eventually went to flemington granite, got to pick out the actual piece of granite on their lot and it wound up costing less. read more

The sales person was excellent! I purchased a refrigerator on Dec.8th & it was delivered Dec. 9th. The delivery men show up an hour late. I told them over 5 times bring in in through the front door, that's the way we brought them in. Now these refrigerators weight 3-400lbs. Instead they brought them in the back door over antique slate steps... Destroyed my 6000.00 steps, plus they slide a 300lb. Antique butcher block across my wood floor ruining the floor. After calling for a week, I got nowhere with these people, I had to call the corporate office. A man operations manager came out & offered me a lousy 100.00 for the floor? What a joke an antique pumpkin pine floor cost thousands to refinish. He offered me nothing on my slate steps & said the damage was due to weather. The steps survived over 20 snow & ice storms, plus a hurricane .. We'll have no choice but to sign a complain with the BBB. When you delivery large heavy furniture take the instructions from the HOME OWNER, & when moving furniture use sliders if you can't lift it.. over 14,0000 worth of damage to my 1/2 million $ home for a 450.00 refrigerator.. read more

On July 11th I ordered a toilet online from Lowe's. Someone at the store said I should choose the free delivery option, and I did. On July 12th, I received a confirmation e-mail, saying that the order was being processed and that the item would be delivered by August 11th. On August 4th, I received an e-mail saying that the item was not available and that my order was cancelled. I immediately went to the website, and found that the toilet was still being offered, for about $100 dollars more than when I ordered it. I called customer service, and eventually was transferred to Ashley, a supervisor, who said that, in fact, the order had been cancelled on July 12th, because the manufacturer would not ship it to my home. When I referenced the confirmation e-mail on that same day, she told me it was just a standard reply. When I mentioned the $100 price increase, she told me that must be the work of the individual store, in Flemington. She offered to re-order it at the original price, which I declined to do. read more

Ordered a refrigerator, was promised a 2 week delivery on refrig, took over 4 months! Meantime IM PAYING on Lowes card, without any benefit of owning it. Mgr said he'd make good but ignores emails/calls this was NOT unusual he said!! They put door on backwards also, and will not repair...so much for service & warranty. PASS this BS store, sales and manager lied at each turn. read more

Ordered something online, my account was charged, went to pick up order, store had no record of my purchase. Very poor customer service. Will not return. Hope they go under. read more