Writing a review to shout out Kai for helping me find my bulbs. Sounds simple but she was honest about the inventory situation. I bought all the remaining boxes. Store was clean. Actually quiet. Will definitely be back. read more

Lowe's Home Improvement - Hardware Stores Near Me - Greensboro, North Carolina

This Lowe's is just like any other. They offer a good variety of materials for home renovations, landscaping, plumbing, electrical...anything you may need. Quality of the material is sometimes a bit questionable, depending on what you're needing. Pricing is ok, and they offer a discount when using your Lowe's credit card. The one thing this location lacks is customer service. We recently ordered something online and the only option was to have it delivered to store. When I arrived at the store, it took me a while to find an associate, I asked where I picked up online orders and they directed me to the right area. Got over to online order area where I found a screen and scanned a barcode from my confirmation email. Then you have to wait for an associate to come...after about 10 minutes of waiting we finally flagged someone down to begrudgingly help get our order from the storage room. Perhaps hiring more people would help with the lack of customer service, or better training. Either way, I will probably avoid this location or go to their competitor to fill future needs. read more

Lowe's Home Improvement - Hardware Stores Near Me - Greensboro, North Carolina

I would like to give a shout-out to one of your employees at the Lowe's Home Improvement near Wendover. My 90-year-old mother and I went yesterday afternoon to purchase a kitchen sink and faucet. Immediately upon going to that section, we were met by an older gentleman employee named Paul. He had an accent. He asked us if he could help us and spent the next 30 minutes with us explaining what we needed and showing us around. I don't think I have ever experienced such "experienced" help at a Lowe's before. The fact that he approached us was commendable, first of all, and the fact that he stayed with us asking questions about our kitchen, and helping pick out what we needed (since we also have a garbage disposal). We would have left without the right parts if it had not been for him. I hope someone in your company will make sure Paul gets the recognition he deserves, because his customer service was A+++. read more

Their paint mixer is not calibrated correctly. I went to this location to get one more gallon of a color I purchased at the high point store. I bought 5 gallons there. When I returned to the job site and opened the can, it was obvious the color was wrong. It did not match the paint swatch (or the previously purchased 5 gallon bucket that DID match the swatch). I went back to the store and immediately got push back from the paint manager. He said he gave me what I asked for referencing the name of the paint (which was correct). The name being correct does me no good if the color is wrong. At no time did the paint manager express any concern whatsoever that the mixer produced the wrong color. Another associate stepped in and gave me a refund. As I drove away from the store, I recalled that this had happened before some years ago. DO NOT buy your paint at this location. read more

It's tough coming to Lowes at times, yet there's effortless trips to get what you're looking for. For the most part, the products they carry are very good (brands/quality/style) and within the logical price for them. There are specials throughout the weeks that make them more affordable. Not often are items missing or misplaced...ie if they show it in stock online, you're bound to find it from an associate. That's the primary gripe, the service. Depending on the day you go and even the time, is going to tell what kind of service you get. Peak hours/weekends you will find associates galore (some helpful, some not). Other times you walk the entire store until you find someone to help you...if they eventually can/have the answer. read more

Lowe's Home Improvement - Hardware Stores Near Me - Greensboro, North Carolina

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Lowest of Washington, NC h as the poorest customer service of any in Eastern NC. NO one will answer the phones. When your health declines. A phone call to our Washington store to check product availability would be so helpful. May prevent an unnecessary trip into the store for those of using walkers and wheelchairs. Please emphasize the importance of lowes employees of answering all phones. Whether in department s or at the service desk A Millaway ​ read more

Came into Lowe's looking for something that could hide the cords in my office. After walking up and down the isles, I ran into Shelia. She was super helpful. She asked what I was trying to do and offered solutions to assist with my quest. After telling her I had seen it on line she asked if I had an item number. Luckily I still had it up in the background on my phone. Once I gave her the item number she plugged it into the device she had and was able to quickly tell me which isle I could find it on. Thank Shelia for your help! read more

Lowe's Home Improvement - Aisle banners - Hardware Stores Near Me - Greensboro, North Carolina

Absolutely the worst customer service as there's no service to be found. Ordered tens of thousands of dollar's worth of products for a remodel. One example is there were 24 windows ordered and all but 6 were wrong. After telling us the replacement windows were going to be expedited it's been another month and there still not in. Beyond that frustrating ordeal is the store doesn't answer any phones. This was so frustrating that I called Lowe's corporate in North Carolina and they don't answer either, it was during business hours but no human only a message saying to call during business hours! The complete lack of communication is a problem. I used to enjoy shopping at Lowe's but those days are gone. They suck. The endless amount of hassle, lack of communication, finger pointing instead of owning your incompetence is the reason Lowes can gargle my balls. Thanks for the aggravation! read more

Well, it seems I'm not alone on my 1 star rating of this location. And yes, I'm "That customer". Back story, just moved into new home. Need to purchase a TON of things for the house. So, in November we purchased SIX new appliances for the home and a replacement plate cover set for an electric stove. This was for the home we had been in and we literally purchased a gas stove on this transaction. Fast forward to vacating the old property and the plate set doesn't fit. So, I go to take it back. I'm told I don't have a valid receipt. What do you mean I don't have a valid receipt, you pulled it up with my credit card? So, I'm told it's not within the return time. Ok, fine issue a store credit. I have plenty to buy. Nope, Lowe's won't issue a store credit. They won't do the return. At this point the cashier (who was in street clothes. No uniform, no name tag) and I are not doing well. She then looks at me and says "DO YOU HEAR ME? The receipt is invalid we won't return it". To which I responded oh yes I hear you just fine. Lowe's has gotten so big that they don't care about client relations any longer. My husband took the plates and left. We have plenty of things to buy for this home and many more homes to come. Non of which will be purchased with Lowe's going forward. Great job on building client relationships! Oh, btw part of the upcoming purchases would be window treatments for the house. We've received no return calls on scheduling a consultation. Guess that's a good thing cause they don't want our business. read more

They hire anyone hear and I mean anyoneee! I call and they never answer. If they do answer they have no clue what they are doing. Been on hold for 20 minutes, they tell you another place is in stock and you order & they don't have it in stock so now I'm waiting 2 weeks longer for what? Unprofessional! The worst place to get things if your a builder! read more

Lowes has been instrumental in the recent upgrades we've done to our home. We've purchased toilets, sinks, & drawer handles from this location. We were even able to have our handyman pick up the toilets & sinks 2 days after we bought them so he could transport & install them. This is a wonderful service. We'll be heading there soon for some paint & we just can't wait! read more

I will never buy a storm door from Lowes again because of the company the use to install the door. I had no trouble getting the door but a month later it is still not installed. I will never go to a big box store for anything like that again!!!!! read more

The customer service at the front is always good but on the floor is it often very poor. I had two employees discuss his love life pretty much right next to me for about 20 minutes, never asking me if I needed anything. read more

My go to for home improvement projects. We went in for a preorder pick up and it was ready. Helpful employees to help load our vehicle. Come at night when it is less crowded! read more

My husband and I purchased a generator for $900 and it did not work. We attempted to return it the SAME DAY (within hours) and the store manager Ronda was VERY rude and told my husband verbatim "I will not help you".."you need to leave." We had our receipt and the product with us. She began to read the return policy out loud and when my husband asked to see it (the receipt states a customer has a right to get a copy) she said no, stuffed it in her pod key and remarked "I can't give you a company document." I posted my outrage on Facebook and people I know commented on how bad she is. She needs to go or at least be retrained on how yo positively interact with customers. Awful experience. read more

Purchased a stove and microwave on 06/23/2022 (paid over 1,800) and at that time I was told they would be be installed on 07/02/2022. I didn't know that sales representative needed to schedule 2 different installers... was it my job to know that...oh that's right, I am the customers; of course I am being facetious. The promise of installation was only half true! The stove was delivered and installed. However, the microwave although delivered was not installed because the deliverers the are not trained on microwave installation, so I am left with a high priced microwave in my garage. I know it's a holiday weekend, so extended wait times on the phone is expected, but I've spent the last 4 hours trying to get someone to tell me when my microwave will be installed. As stated I understand it's a holiday weekend and with the 4th of July sales I know the store is full of customers looking to buy which I am sure the representatives are eager to please. However, for those of us that have purchased the items, were left with long hold times and subsequent transfers to different departments, never really being helped! I plan to buy a new washer/dryer, refrigerator, and microwave, but I will not be purchasing it from this lowes! Now, I received a call back stating that it's a separate fee, which is news to me! Why would I pay for installation of the stove and not the microwave...I'll tell you why, BECAUSE I WAS NOT TOLD I NEEDED TOO! I'll have to make another trip to the store to pay for the microwave installation, which should be something they can do over the phone, but no, let's put the onus on the customers, because it was their fault for not asking if there's two separate installation fees...as if all customers should know this! I am tired and frustrated! Mayr I should purchase the other items from Home Depot, wonder what that experience will be like. Must remember to asks if the doors will be delivered with the fridge! read more

*This review is for the Garden section only This location seems to always be fairly busy. I came here specifically for the Garden section. While they have a large selection of things, a lot of the plants were wilting or dead. It took a while to find something that was actually thriving and healthy, and luckily I came home with 2 large plants! Unfortunately, the customer service wasn't that great. I had a few questions on some things, but the staff had no knowledge about anything. Secondly, while checking out, the lady had no manners and was quite rude -- all while having a conversation involving some f bombs and other rude comments with a fellow coworker. I understand that for some people, it just isn't their day because we are all human. HOWEVER, what keeps me coming back to places are people who are FRIENDLY and have MANNERS. It makes a big impact on if a person wants to return to your store or not. Not to mention, it's a common curtesy to be friendly to one another. -1 Star for the dying plants -1 Star for the horrible customer service. read more

After a disappointing phone call with Home Depot I trekked to Lowes in hopes of finding the perfect size of wood for my physics project. Upon walking into Lowes I was greeted by several smiling faces, despite it being 9 o'clock on a Tuesday night. Employees were eager to help me find exactly what I wanted, and they made my journey feel almost worthwhile. Lowes is sorted with the customer in mind, with all of the rows clearly labeled. And even if one does need help there are plenty of friendly employees willing to help. My search for wood here was easily fulfilled, and I'm so glad that Lowes Home Improvement was there for me. read more

I'm a Lowe's Pro. A contractor who is at Lowe's 5-6 days a week. Stay away from the Wendover store. I needed 3 bales of straw. Easy. Ramp to trailer was locked so they said someone would come out. I waited 10 minutes and no one. At all. I climbed over ramp and got my own damn straw. Keep in mind the straw trailer is right beside the loading area, so it's not like the loaders were helping other customers. They weren't. No one was out there. Don't go to this Lowe's. Go to Battleground or Kernersville. Both are FAR superior. This one is just a waste of time. read more

Lowe's is probably my favorite home improvement store. Like HD, they're almost too big. Some things they have don't necessarily belong in a place like this but there are times when it's handy to not have to go to another store - just grab some hand soap here, etc... I do like the more personal touch they give you at Lowe's as compared to Home Depot. They still have people to check you out whereas HD virtually never does. Otherwise, things are very similar. Just red, white, and blue versus orange. read more

Lowe's Home Improvement - Love the help at check out and I especially love the American Flag being displayed! - Hardware Stores Near Me - Greensboro, North Carolina

I had a very bad experience with Lowes about fencing my lawn in May 2022. I inquired fencing for my house and the employees and store manager continued to lie to me and beat around the bush. They took my money and never completed any work. I had waited months for them to get the correct material and complete the project. They left material on my lawn from June- September after I told them not too and it ended up killing my grass. I called everyday to get information on my project and I was always lied too. I contacted the main store and cooperate many times and my problem was never fixed. They continued to charge me and told me there is nothing they can do and I need to contact the bank. I would never recommend this place to anyone. read more

My wife and I purchased a BRAND NEW Whirlpool Washer and Dryer on Oct. 31 from this store. The delivery of the washer and dryer happened on Nov. 2nd. The crew that delivered to our house did a great job installing. EXACTLY 30 days into owning these, the Dryer stops drying the clothes. We called the store to speak with them about a repair. The Assistant Store Manager was who I spoke with. When I outlined the issue he said to come in to speak with him. We did. When I arrived at the store to finally speak with him after a 25 minute wait, he said he was going to call Whirlpool on our behalf. After waiting for 40 minutes, he came to us and let us know that we need to call Whirlpool directly and that he could not assist us any further. WHAT?? When I asked why he explained that it is a factory default.? So we have been calling Whirlpool consistently ever since. STILL have a Brand new Dryer that will not dry our clothes!! WHAT A 3 RING CIRCUS these people are. They DO NOT care about their customers who spent $1406!! Very disappointed in their careless attitude and lack of desire to help beyond a single phone call. I DO NOT RECOMMEND this store or it's staff unless you want complete DISAPPOINTMENT! What a joke! read more

Stay away from this lows store they bunch crocks easy to teak your money and smile on your face but when they scroll up and you ask for your money back that's when you see the real face off this people don't eve buy a door and ask for installation they charge you 375$ for installation and bay some boy they don't know what you do 65$ to install this door for you and all you get is bad installation door that will cost you more to do it again stay away from this background rd store don't buy any thing from there read all the reviews online you will read your self what the people go true with this business read more

Let me tell you a story about Lowe's and their Garden Treasure swing. See photos. We bought this swing to replace an old swing in April. According to specifications the swings holds three people and has a weight limit of 600 pounds. Only one person used that swing and it was our autistic son who is no where near 600 pounds. Fast forward a week and a half ago. I'm inside making dinner, I hear a crash and screaming. I run out back to find my son on the ground on his knees. He can't talk but he's screaming. He's pointing to his foot/ankle. We manage to get him inside and check him out. We take him to his pediatrician who then sends us to an orthopedic doctor. An X-ray, a boot, a ankle brace, another set of X-ray's, and a wheel chair later he's finally better. We have gotten the run around from then ever since we reported the incident. read more

Went to the store to order a counter depth frig near the end of May. Despite that fact that I had all the info, dimensions, and model number written down for the salesman, he ordered the wrong one. Waited over a week for delivery. On the morning it was supposed to be delivered, they called and told me they didn't actually have that frig in stock and it would take another week to ten days to get it I stock. When it fInally did come, the delivery guys brought it into the house but said something was caught up under the "blocking" it (there wasn't!) said they weren't "allowed" to put the frig in place -that I would have to move it myself. They then just left it standing out in the middle of the kitchen. Since none of them were wearing masks during this pandemic, I foolishly didn't go in the kitchen with then to look. After they left, I discovered they had brought the wrong frig. It was not counter depth and was also too tall to fit under the cabinets. After many phone calls, I was told it would be a ten day wait for them to come get the wrong frig out. The person I talked to fussed at me three times for not having checked out the frig before the delivery guys left. (He was correct. Since they refused to put it in place, I should have measured to Make sure it was going to fit before they left the house--although to be fair when I did go into the kitchen, it was instantly obvious it was too big and clearly boy counter depth. There's no way they couldn't see that it wasn't going to fit. But I should've looked before they left.) However, to his credit, the manager stepped in, called me and told me they would get the wrong frig removed within a couple of days. The appliance folks then told me that the still didn't have the correct frig I'm stock and so the scheduled delivery for August 1st. I called today (July 31) to find out what time they're coming tomorrow was told there was some problem ( she didn't know what) and it's been re-scheduled for delivery on August 19th. But nobody bothered to call to tell me that. Aughhh!! We are spending the entire summer without a frig. So so unhappy with this shopping experience. Ironically, Best Buy had the same fridge in stock back in May and promised delivery within two days. But theirs wasn't on sale and would've cost over $200 more so I opted for the one on sale at Lowe's. Won't make that mistake again. read more

I would have to say that with the exception of the bathrooms, this place was very clean. We went in to get paint samples for our new home and truthfully we asked for several of them. The ladies at the painting center had just finished completing a HUGE order for a contractor and it didn't help that it was nearly 8:45pm; they were exhausted and rightfully so. Even though paint samples an be an annoying task they did everything with a great customer service smile. I was impressed with their customer service. The price and quality of the paint were both spot on. Some of the samples we loved and some not so much but we will definitely be back for the rest of the supplies. read more

Worst customer service ever! It has taken me a while to post this as I have been quite busy! Friday before Labor Day I was in store, to pick up dryer that I had bought and paid for 2 days earlier over the phone with Lowe's card! On the way out of work I called to verify item was ready for pickup. They said yes and told me to go to CS desk show receipt and they would bring right up. So that's what I did and they made a call for it to be brought to the front. I told the clerk I needed other items I would shop and come back to pick up on way out! 45 minutes later I returned to the CS desk to pay for new items and dryer was not up there!! I asked what's going on the CS fest made another call. 20 more minutes go bye and still no dryer up front! So I walked to the back to see what was going on. There were a few employees back there laughing and cutting up. One looked up and said can I help you. I said yes I have been waiting on dryer to be brought up to the front. Their response was you will have to come back tomorrow we are busy unloading this here truck! So I asked for a manager. I was told the manager was out today and would also be back tomorrow! So I calmly walked back to CS desk and asked for manager! Few minutes later the manager walked up to me and I explained the situation so she said hold on and went to the back. About 15 minutes passed and here come my dryer being rolled up to the front! At this point the manager asked me did I say any racist statements to the lady in the back. I replied, a truthful no and what kinda question is that for you to even ask me!!! Then she replied. well person in the back said I had said some out of the way things! I told her I had not said anything but ask for manager and was told there was not one here! But here you are. Look on your security footage if I had said something out of the way someone's body language would have changed! I will never buy another big ticket item from this store!! Last time they lost my special order microwave! read more

Went to this store to purchase two toilets around 4pm on a weekday. There were no registers open!!! When I went to customer service to ask if a register could be opened the "customer service" Rep told me to use self service. I told him that I wasn't lifting two heavy toilets to try and get a self service scanner to work. He replied that I'd have to wait until they could open a register up. It took 10-15 minutes to open up a register for me to pay. read more

I was very disappointed at the Lowe's on Stanley Road in Greensboro but this isn't the first time that I've been in the Lowe's store and have been disappointed I come from Jersey and been to some of the Lowe's there your customer service sucks but the one in Greensboro on Stanley Road that did it for me your staff had me waiting for 20 minutes to look for a back wash for my restaurant sink everybody kept looking it up on there phone trying to send me to where to get it nobody bother to physically help me then when I bought 2 sheet pallet I had to load them into my SUV and this young man that had on his vest professional loader walk right past us and didn't even help us load the panels in my SUV 2 customers help my daughter and I put these 2 panels in my car I think that the CEO of Lowe's needs to just disguise himself and go check his customer service because it's terrible very very terrible here in Greensboro and in Jersey I will not be shopping there again and I am opening up a nutrition club and I needed supplies from there I am doing a whole renovation and it's a shame that I can't go here that I have to go elsewhere for my supplies your employees need to go to a customer service training all over again the rudeness the unhelpful is that a knowledge and as of where things are it's terrible and I mean terrible I will finish the rest of my renovation to my Nutrition Club somewhere else and believe me a lot of them are going up so you're gonna be losing a lot of business read more

We have just experienced the best customer service with Lowe's Home Improvement. Ore refrigerator went out and I ordered another fridge on line and they were delivering it with in 2 days . I received a couple of reminder calls and on Wednesday I received a call and text to let me know they were 15 min away. They were so courteous, wore their mask and very careful with my refrigerator. They hooked up my ice maker and took the old one out. The next day I noticed my ice maker wasn't working properly and called Lowe's . They had the Lowe's repairs men out on Friday with again the same courtesy calls and text . After being told that this was a Samsung issue if what he did didn't help, to contact Lowe's for a pick up . I decided to schedule for a pick up and they came out Saturday and picked up the fridge again , with all the courtesy calls and text . I went on line and ordered another fridge at Lowe's at another great deal and it was delivered the next day . Again with calls and text letting me know they were 15 mins away . read more

Lowe's Home Improvement - Lowe's Home Improvement - Hardware Stores Near Me - Greensboro, North Carolina

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Poor customer service at this location. I placed several separate orders online, at separate times, to be picked up at this location. One order was "lost" in their receiving warehouse at the back of the store. After waiting for an hour and a half while several employees searched for my order, I asked if I could join them in their search. Remarkably, they said yes. The receiving dock was a disorganized mess- no wonder they couldn't find anything. After looking where one associate said my order should be, I dug around under a refrigerator to find my item. I was surprised it wasn't damaged. I should have learned my lesson from that experience, but being the glutton for punishment I am, I gave them another shot a year later. I order a pallet and a half worth of insulation online to be picked up here. Again, after waiting an hour and having to remind someone why we were just standing at the front of the store, the employee assigned to the pick-up desk let us know they were unable to find our order and that he had several of his guys looking for it. How do you lose a pallet and a half worth of product? Finally, the order was located and delivered to the front of the store where the pick-up desk associate promised a 20% discount for our wasted time. I thought, "Alright, this guy is at least trying." The catch- he wouldn't be able to process the discount back to our credit card until the next day. Well it's been a week and still no discount. Lowe's has lost a customer...... read more

Out of all the Lowe's Hardware store in Greensboro, I have to say that this one is my least favorite. The people are not that friendly, they don't carry products that other Lowes stores do, so if you go to return something you will just be on another adventure to another Lowes store to find what you are looking for. (Just experienced this with lighting) I will pass on by this place from now on. read more

This had to be the worst customer service I have ever received. The woman at the return desk was nasty, rude and basically called me a liar. We bought a door and had it delivered. Apparently they changed out the door we paid for with the same door but the hardware was a different color so the number on my receipt didn't match up with the number on the box. Keep in mind we paid for the door and they delivered it so we assumed it was all going to match up but instead they just wrote the other number on the box. Well she went out of her way to make out like we had not bought that door there and even told me there was no need to throw my receipt down. I asked to speak with the manager and she told me the manager was busy. She finally saw where someone that worked there had wrote on the box and gave me a credit on my card but what she put us through was beyond horrible. Spoke with the manager finally but she did not seem that concerned. I will never go to that store again. I can't imagine why anyone would want someone like that working for them. I have never been treated that poorly at a lowes. read more

Black Friday deal- 5 tier shelving had been $75 and on sale for $55. We bought 2 in black - carted the heavy boxes from check out to returns at the front entrance as they charged us full price- only the chrome was on sale ... Who knew - the manager refused to sell us the black ones already bought and paid for. Had Lowes employee get us the sale priced - chrome ones - where is the customer service - the sign was in the middle of both colors. Where happened to good old customer service?!? Not a good experience. read more