First visit. Could not find products on floor that were in the ad and had grill questions. Went…read moreto the "Help Desk" and lady said it wasn't her department. ??? Then needed to check on a sale item that was not show on sale on shelf nor in stock. She again told us it was not her area, that she doesn't put out pricing and told us we had to bring her the flyer to prove the item. Really?? We left after 5 minutes. This Ace is NOT the place.

I have only been at this location one other time before and my experience was not bad, but this one…read morewas so ridiculous it altered my perception of the store permanently. It is the day before Thanksgiving and as a last minute idea I decided to smoke my turkey using the Traeger turkey and brine pellet combo. I looked online and saw Ace carried the product and had it in stock so I placed the order online. After an hour or so I had not heard anything about being able to pick it up so I tried to call the store 19 times! I wish I was being sarcastic, but I am being literal. I got no answer any of the 19 calls, I called the corporate number to check on my order. They confirmed that the store was in fact OPEN, so there was no reason for them not to be answering. I was also ensured that my order was ready for pick up. I drove one hour to the location only to find out that the store closed at 1pm. Before I placed the order I checking google and their Facebook page to make sure they were open, which they were supposed to be. Apparently I was not the only one surprised by this because there were six other people that were attempting to enter the store while I was trying to understand this stupidity of this circumstance. I decided to call the corporate number to cancel my order and they were just as confused as be about them being closed. Apparently they also had no knowledge that one of their stores was closing early. They told me I should file a complaint. I typically would not complain about something like this because I understand that employees need time with their families for holidays, but to not make any update of this information in a location that a customer would look is completely ridiculous from a business point of view. If you are looking for any products they carry I can assure you there are more dependable and reliable places not too far from here. Do yourself a favor and just go somewhere else.

Stopped by to get a key made. Was immediately greeted as I walked I. The door. I told them what I…read moreneeded and was told to find the gentleman across the store. He made two keys super quick. I was in and out in less than 5 minutes. And they weee NOT EXPENSIVE! So nice to see that good customer service is still alive and well in a small business! Highly recommend!

Great locally owned small business. Good selection of merchandise. Lots of things not available…read morethat you can't get at some of the big box stores.

Attentive, knowledgeable staff. They often have good sales! A variety of sales items.read more

Webster Brothers Hardware aka Northwest Ace, is a complete supplier of home, garden and lawn…read moreproducts and supplies. I have never been thereunder couldn't find what I needed. The Webster Bros team is professional, friendly and eager to assist customers. I owe the development of my front and back yards to the expert advice I received from Eric and the other associates on tools, fertilizers, seed, and techniques to turn a mediocre yard into a lush green year round lawn. There has seldom been a situation when I couldn't depend of Eric and the team to steer me to the best solutions.​

I came here for outdoor chair covers. They were pricey but no one else in Kernersville had them…read more This prepared our patio for the thunderstorms. There was no line and aisles are spacious. It's conveniently located near main Street.

I am handicapped- use a walker. I hadn't been to Lowe's in Kernersville for quite a while, and was…read moreflabbergasted at the lack of customer support. I asked one person for an item location , he pointed "over there", and practically ran. I finally found another agent who got me to the correct location, but she walked away without offering help in locating the correct item. Definitely not the service that built Lowe's. It's sad!!

My first contact with this store was for a warranty repair on my Craftsman riding mower. I had to…read morepay the fee to have them pick it up and return it, but otherwise the repair was free. What I didn't like with that interaction was the fact that they returned my mower without letting me know they had returned it. Luckily, I have a Ring doorbell. I was notified of motion in my driveway. I went outside to look, and my mower was just sitting in my driveway in front of my garage door. They did not call me to tell me that they were on the way, and they did not ring my doorbell to let me know they were there to drop the mower off. I happened to be off work that day, and was able to move my mower inside my garage as soon as I knew it was there. If I hadn't been home, it would have sat there all day with the key in the ignition for anybody to steal. I'm just glad it wasn't raining out. My second contact with this store went much better. I needed to make a copy of my house key. Places like Lowe's and Walmart have moved to the key cutting kiosk, instead of having an employee do it. I prefer to have the hands on approach. I went to the back counter and handed the guy my key. He cut it for me, and I went to pay at the front register. I was happy to hear that it was only $3. Those kiosks charge about twice that much.

The local independent hardware store closest to me in the neighborhood. I stop here for stuff from…read moretime to time when I don't feel like driving to the big box retailer across town. Their selection may not be as deep as the big box guys, but they usually have what I'm looking for and at a fair price. Given that I don't have to drive very far is a big advantage for me. I'v had keys made here on more than one occassion and also some woodwork specialty tools, hardware and paint. The staff that I have worked with have all been friendly and professional. They have a large rental equipment section as well, although I've not used them, its nice to know its there if need be. 4 Stars - friendly service, a decent selection and competitive prices 01215

It's an okay Home Depot - the entry doors are odd and in a weird place, forcing you to walk around…read moremowers and such to get in. While small, every time I come to this location I find it to be a petty annoyance. I don't go to Home Depot a lot so I don't know much about how this one stacks up to the brand in general. But as someone who frequents Lowes more often, this is a very large store with a good variety of things - although most of it is mid-tier quality. This store strikes a bit of a balance between being aimed at contractors/pros and the homeowner so that's good. I dislike the locations that focus too heavily on one or the other because I very often find myself needing something from both categories on most visits.

Needing to grab some lumber for a project, this Home Depot is convenient, easy to get in and out…read moreof, and prime location for other shops. Like all other home improvement stores, they offer a great variety of items, to help you with your home DIY projects. Also, like their competitors, this store is very hit or miss, and hard to find an employee to help should you have any questions, or need anything cut down to fit in your car. At one time, Home Depot had a moto, "You Can Do It. We Can Help."...those days are long gone, and if you're able to actually track someone down on the floor, generally, they have no idea about the product being sold in their department. Bottom line, it's a good location to go to for convenience of hitting other errands in the area, but only if you know what you need, and don't need any assistance.

Great place to find about any thing you would need at great pricing. Always people are there to…read morehelp and keep the place organized

I work at a local non-profit that helps Veterans. We had called and they had generators. We were…read moretrying to secure 2 for the upcoming winter storm. This was on Friday, January23, 2026. I got to the store around 1:00pm. There was a generator on the floor by itself and no one was around it. So I got it and got 2 gas cans. I heard an employee told another employee to tell me that the generator was not for sale. So, the other employee came to me and said so. I looked confused but I left it. I went to the parking lot and called our office to let them know there were no more generators and they said we had called and was wondering if they can do anything for us since we work with Veterans. So, I returned and ask for a manager. I was told that the employee that told me the generator was not for sale was a manager. So I went back to her and told her about our organization and that we work with Veterans. I let her know that the VA wanted to make sure we had a contingency should power go out. She said there was nothing she could do for us. At that time I noticed a couple employees came to take the generator to the back. I asked her if she know of any other stores of their's had them and she said she did not know. If found it odd that she did not look. Anyway, i went back to the parking lot and looked up othe Northern Tool stores. I decided to cal the one in Kannapolis. Elizabeth answered the phone. I told her the same story about our organization and why we need a generator. She said they did not have any generators but if I can get there she can get it ordered and I can pick it up at their distribution center. I drove from the Colfax store to Kannapolis and Elizabeth and her team was waiting for me. Because of their help and them understanding the need for what we do, I ordered 2 generators and was able to pick them up. That is what care and customer service is at the Kannapolis store. The manager at the Colfax store seemed rude and had a sense of not caring for people. About Veteran Care