Lowe&#x27;s Home Improvement

I'm surprised by the reviews because I find the service to be far superior to Home Depot. Whenever…read morepossible, I prefer AH over HD because AH stores are franchised and so feel more community-centric vs the soulless Home Depot environment. If you're a pro needing lumber or building materials, Home Depot would be your best bet. But for regular homeowners, this is a great place to find what you need for landscaping, painting a room, a plumbing or electrical repair job, and/or asking for advice on a DIY project. Real example: I was plagued by a TP roll holder that constantly fell off the wall and walked out with everything I needed to save my sanity - thank you to their staff for taking their time, helping me understand how the pieces worked together as a whole, and for treating me respectfully and not mansplaining a thing!

if you're not preppy and rich don't go. I went in baggy shirt and shorts with a messy bun and…read morenoticed immediately that I was being treated differently. The moment I walked in, I was stopped from entering past the cashier desk. an employee asked me what I was there for and when I told her she walked me to the aisle. I heard her call for another employee to meet us there. when we got to the aisle there was another employee as she called for. he then asked me what I needed again and I told him I needed time to look. he rolled his eyes and walked off until I flagged him down to unlock a case for me. they weren't treating anyone else like this. my first and last time going.

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Waldo Hardware

4.5(24 reviews)

13.2 mi•Waldo

•$$$

I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

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A & N Hardware

4.9(8 reviews)

3.1 mi

Everything hardware, beats the chain store hands down when it comes to selection and variety in…read morehardware needs. Plumbing, hardware, paint, tools and electrical. From boating hardware to cleaning supplies, bolts and washers you name it they have it. Everything the professionals want and need. Tip for the ladies- the guys are funny, kind and very helpful with our projects as well. Caution- the front door chime is like an alarm and will scare the you know what out of you the first time you go in the store.

This is a small mom and pop hardware store. My first time visiting and it was nice to see a small…read morebut full he store, the things you need.

Westlake Ace Hardware

1.3(3 reviews)

6.4 mi•Northeast

If you needs tools, they locked it up in the case like most stuff. You have to flagged down a…read moreperson to get help and then have to wait for the one who has the key to open just to get the parts that you need for your tool. It wasn't even worth the wait or time. If you are going to get a replacement for a window or door glass, make sure they have the sizes. They can cut the glass there, but they don't know how to put in a panel. They do take your old panels and send it out for someone or place to do it every Tuesdays. It wasn't ideal to wait that long just for one window to get fix. I've been to other Ace Hardwares and had a better experience than this place.

If I could rate the store less than a star I would rate the store less than one star. Customer…read moreService is far from par. Stock in the story is thin to none, everything is locked up, I understand theft detouring however I find this buyer detouring when it takes longer to get a part then it does to drive to another store.. If I owned this store I would close it.

Strasser Hardware

4.1(37 reviews)

8.7 mi

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

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Midland True Value

4.0(1 review)

9.7 mi

Neighborhood hardware store that offers very personable service. It's quite small in sense that…read moreshelves are full of merchandise and every foot of space has purpose. The aisles have room to walk and view both sides but very stocked. Manny helped me find the item I was looking for and even recommended which was best for space. Such good customer service.

5.5 mi•Central Business District, Greater Downtown

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Harry J Epstein Co

4.8(24 reviews)

HJE is one of my favorite places on planet earth. They have a range of traditional hand tools for…read morewoodworking that you just won't find at the big hardware stores.

Speaking with a Canadian at a music conference this past May; I asked him what was the highlight of…read morehis first visit to Kansas City. His immediate and enthusiastic response was "I finally got to visit Harry J Epstein!". I was not familiar with the business even though I had lived in the Garment District. He explained that as a woodworking craftsman he bought a lot of his high-end tools on-line and had them shipped to Canada from KC because of the top of the line and rare items that HJE carried. He also told me that they will create a wonderful hand drawn piece of art on the order if you request "box art". He urged me to visit and this week I popped in before heading to work. I'm not a craftsman or even a slight handyman, but my visit was amazing. The quantity and variety is mesmerizing and I only visited the ground floor and basement, the top floors I saved for a return visit. I now just have to determine what my carpenter buddy needs as a Christmas present before returning. The journey into the basement was quite memorable, it felt as if wandering down into 19th century Kansas City's underbelly. I feel quite out of touch that it took a foreigner to get me up to speed with a 90 year old Kansas City retail icon. I so glad that such an old business has kept itself relevant and grown it's sales and reputation internationally in the digital age. May Harry J. Epstein Co prosper into the next century.

Original rock walls

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The Home Depot

2.5(67 reviews)

8.1 mi

Stopped in for some fall maintenance supplies…read more I feel I covered an entire half of the store and met several very helpful employees along the way. 1. Carrying an arm full of pest control and house cleaning supplies I needed a shopping cart. One of the HD staff, a gentleman went to get one for me. 2. I needed help looking for stove top cleaning and needed directions. Another member of HD sent to the right aisle, but no luck finding what I needed. 3. I needed help getting a microwave done off a shelf. Jaesean happened to be walking by and was happy to help. My shopping concluded at the self checkout registers, where two friendly clerks were all smiles to help.

I think I hate this place…read more The service sucks. No one helps you really don't put much effort into it. While there might be an advert showing you have options online, when you go onto the store, those options are only for online selection I don't see much value in a $42 lawnmower blade

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Euston Hardware

4.0(13 reviews)

12.9 mi

Excellent service - nice selection- plenty of knowledgeable staff and an easy to navigate setup.read more

Their service was unacceptable. The workers offered no help whatsoever. I hate this place. Never…read morecoming here again.

The weights placed behind the aerator the Euston employee.

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Window shattered by aerator placed in car by Euston employee.

Sutherlands

2.8(33 reviews)

12.9 mi•Waldo

Love this place They deliver anything for $30 flat rate…read moreGreat plants and flowers best price in town. So much to look at . Allow the time. It felt like a field trip

Very helpful employees and good inventory. More expensive on some things but it's worth it not to…read morehave to go to Home Depot or Lowe's.

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Ms. P.

447

3 years ago

Most Lowes are pretty bad, This one was extra crazy. Lady in garden center today aggressively flips my bag of gravel, Rips it the tells me I need to get another!!! In addition it took her so long to check anyone out. Another issue is they "lost" 17 children pools. read more

Lowe's Home Improvement - hardware - Updated August 2026

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Westlake Ace Handyman Services Prairie Village

3.2

(21 reviews)

This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

Westlake Ace Hardware

3.7

(7 reviews)

I needed stuff to hang up my disco ball I picked up today. The gentleman that helped me was very…read morehelpful & recommend just what I needed to get the job done! They're always friendly every time I come in & willing to help! Under $15 for everything I needed! Prices are reasonable, highly recommend this location. They have a little bit of everything!

The staff here is phenomenal! They are always willing to help and when I brought in my dog they…read moregave him so much love. Store is clean and organized. Always a good experience.

Harbor Freight Tools

3.9

(12 reviews)

I can always seem to find what I am looking for and the help are generally helpful. Recommend…read moreshopping here.

There is no better place for my jewelry tools, at this price point. Friendly staff. They don't…read morehover, and they don't avoid questions when I have them. No nonsense. Tools galore! My fave, you ask? My double barreled rock tumbler. Found it for half the price of any other jewelry supplier, and it works beautifully.

Harbor Freight Tools

3.1

(11 reviews)

Just left Leavenworth store. Horrid customer service. Employees too busy visiting with each other…read moreand talking on their phones to show me to product. Made me feel like I was a bother. 6/12/23 3:15

Inside the slums of Johnson County, or as close to the slums you can get, there's Harbor Freight…read more This is a nicer looking Harbor Freight, compared to most which are in bad areas. Of course, that's part of how they keep the prices low. For those not familiar, Harbor Freight sells all sorts of tools and such equipment from various countries, usually starting with China then going down the price scale. However, the power tools are of poor quality. They're good for a few uses, but not much. Hand tools, however, are hand tools. Compared to others, this one is a bit bigger. In the back, they have the carts set up to look at, which was the main reason I came in. The narrow aisles and crowded setup is still there, just a lot more items to use up the extra space though. The smell of grease still permeates though the store. Overall, this might be the fanciest Harbor Freight around, although it is still Harbor Freight. And if you do shop here, make sure you have a 20% off coupon and the coupon for a free flashlight.

Mack True Value Hardware

4.6

(19 reviews)

This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.

Strasser Hardware

4.1

(37 reviews)

Spectrum Paint

3.9

(7 reviews)

This is our go to place for Benjamin Moore paint. The color selection for the brand is excellent…read more We have tried Ultra Spec 500, Regal, Aura, and Advance (used for woodwork). Ultra Spec 500 is definitely the best for walls. Regal and Aura are overpriced and tend to drip to due paint viscosity, so I wouldn't use these lines unless you plan on having your home professionally painted. Advance tends to drip as well, so you will need to practice if you plan on using it yourself. Otherwise, I would recommend hiring a professional painter to apply Advance. There seems to be some pricing discrepancies each time I buy in the store. Sometimes they will apply a painter's discount and other times will charge me full price. I have addressed the problem with the store manager on a couple of occasions. My only real complaint is they tend to ignore customers in the store unless they are professional painters. Of course, they make more money on these customers, but they should at least acknowledge a customer when he or she comes in and say how long it will be before they help them. I saw one woman sitting at a table for over 20 minutes without help. Not acceptable. I have gotten to the point that I just write my order down, place it on the counter, and then go to Einstein Bagels to get something to eat. By the time I come back, my order is typically ready.

Where do I begin. I can't even say that the product is good or bad…read more 1. No Store hours anywhere that I could find on the net. 2. No answering machine to maybe let me know that the number I am calling is correct and no store hours. 3. Finally find this store on ANTIOCH and not 135th (maybe not their fault) and walk in to buy paint. After some discussion, they say they can have that paint ready by Monday.....it was early in the morning on SATURDAY. My wife and I walked out. Frustrating from start to a lack of a finish. ugh.

Williams-Sonoma

3.1

(25 reviews)

•$$$

Just like all the Williams-Sonoma stores I've visited before, this store was clean, bright, and…read moreorganized. And just like the others, it was filled with plenty of kitchen things, more than I would've ever imagined but I like to browse and it makes it easy to kill time. I also liked they had oil and vinegar samples to try. The lady at the register helped my sister out and was very informative.

Horrible service. Returning an online purchase. Super condescending male employee made up an…read moreexcuse that once the product was used I could not return it. I asked them to show me the store policy that states that and they could not. Because of his rude lack of manners and basically not knowing their return policy the incident escalated. I asked for the general manager's contact information, Krissy. He gave me the their store card. I walked out with the merchandise to not cause more of a scene. The rude male employee asked for my name and as I was walking away he rudely made a remark "You do have a name, don't you?" Krissy runs a store with snobby employees. I would advise not shopping at this William Sonoma. I called customer service and they understood the situation and gracefully accepted the return and promptly sent a shipping label. William Sonoma Customer Service apologized for the kind of treatment I received and said they would escalate it to their supervisor. It's obvious that if I shopped for an item at William Sonoma, I have the financial means to purchase merchandise. I shouldn't have to be demeaned by employees when I ask them to verify with me their return policy. It's obvious that Krissy needs to train her employees better or find new employees.

KC Store Fixtures

4.3

(4 reviews)

Jacob was extremely courteous and helpful. After I sent him the info for my job, his follow-up and…read morecommunication were excellent. He made sure my job was completed quickly and accurately. I received delivery and am very happy with the results. Highly recommended.

From and email I sent to KC Store Fixtures just the other day:…read more "Great talking with you today, Ben! I must say that I have been very impressed with your company thus far and you kept the feeling alive. Great website, great print catalog, great prices and product variety, and now great customer service. Thanks a lot for that." That pretty much says it all, right there.

Gronis Hardware

4.8

(13 reviews)