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    Lowe's Home Improvement

    1.8 (91 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm
    Updated 2 months ago

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    Very poor customer service policies. They will not correct an error on not scanning a gift card when sold, even though I never left the store and went directly to customer service. Neither will Happy Moments card company correct the problem. A field supervisor also told me policy of no returns even with receipt on purchases starting January.

    Most screws not in frame

    Lowes used Trinity Exterior group to install a security storm door on my back door. I was advised 2 men 2 hours when setting appt. 1 man showed up, didn't have all supplies, left gone over an hour, installed and seem to have difficulty. 1 hour late for work after several hours it was done and working. It started making noise that night going in and out. Closer inspection showed closer not installed level, frame work not properly seated in, most screws not even in framing, not flush locking holes and over drilled with a hole that goes out the frame where he just slapped some caulk. Not a secure door and not a professional install. They refused to send anyone else back out here but the same guy. If he could have done it better he would have, so I asked to send him some help and they still said no I can get another contractor if he doesn't correct it. Geeze! It's metal he has already drilled the framing. Buyer beware! Pictures explain it all. Most screws are not in framing. Didn't install lock pin dint know where extra parts are. Buyer beware. Update, over Thanksgiving I corrected the closer and the connection springs at top that the installer reversed. Lowes has to order parts and guy suppose to come out and fix this sloppy install. I've corrected all I want to do as I paid Lowes for professional install. Attached pics before and after my corrections.

    Veteran friendly, great products, and great customer care is found behind this name!

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    9 years ago

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    7 years ago

    This location is great. Close by to me . Very friendly and helpful staffs . Well organized store . Really easy to find items

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    Tractor Supply

    Tractor Supply

    3.6
    (34 reviews)
    5.5 mi
    $$

    I don't know why I keep coming to this place. Every time I come they don't smile at all. The only…read morepeople who smiles are the men who work at the back of the store. This time I called and asked if they had a certain item in the store and of course the answer was no and she hung up not even saying thank you for calling tractor supply or anything not even goodbye. I'm telling you these people who work at the front these ladies are rude. I'm not coming back and I'll make sure that my husband doesn't shop there anymore and my sons and I'm talking about my whole family who all goes there.

    I'm writing this review to bring serious attention to an ongoing issue at both the Bridgeland and…read moreTomball Tractor Supply Co. locations regarding the use of the pet wash station. Every time we've made the effort to drive out -- often 30 minutes each way -- with our baby and our dog, we've been met with repeated refusals from employees to use the pet wash. The excuses vary each time: "It's under maintenance," "We're about to close," "Someone else is using it," or vague reasons that feel more like avoidance than valid operational concerns. On several occasions, we weren't even allowed to check the pet wash ourselves to verify the claims. It's extremely frustrating and frankly feels like the staff simply doesn't want to deal with customers using that service. As loyal customers who have chosen TSC for both pet supplies and convenience, it's incredibly disappointing to receive this kind of treatment -- not once, but multiple times, across different locations. The lack of accountability and consistency in customer service is unacceptable. I hope this review brings this issue to the attention of store management and the corporate team. The pet wash is one of the advertised features that brings people into your stores -- please ensure your employees are trained to either provide the service as promised or communicate honestly and respectfully with your customers.

    Photos
    Tractor Supply
    Lol. Posted 11.4.23
    Lol. Posted 11.4.23
    Tractor Supply

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    Nelson Water Gardens & Nursery

    Nelson Water Gardens & Nursery

    4.3
    (54 reviews)
    6.6 mi
    $$

    This is my happy place. I come quite often. Not necessarily to shop, but to go sit a commune with…read morethe KOI or wander the plants to see the wild butterflies. The staff are simply wonderful, genuinely friendly, and extremely helpful. Also, they hand out KOI pellets to those of us who are addicted to them. I have had the privilege and pet the KOI while feeding. It's unlike any other experience you've had. My most recent visit was to pick up some "Dirty Dirt" which is dirt made from food waste compost from the Heights area of Houston. While they're much more expensive, its top quality product and all of my plants thrive living in it. I planted my most recent batch of garden plants, several different types of Certified Organic/Non-GMO potatoes (the plants are sprouting thru the dirt and it's only been a week!). In addition, I got an Orange tree, Swiss Mint, and a few other little goodies for my back yard. The staff answered all of my questions and I went home feeling like I had a true experience. I spent 2.5 hours there, they were very peaceful and happy 2.5 hours. I highly recommend spending some time here.

    What a fun and (serene) shopping experience. We drove aaallll the way from Downtown to check out…read moreNelson Water Gardens & Nursery, and I was expecting a nice selection, but they exceeded my expectations. If you have a koi pond or are thinking of getting one, start here. They had so many in various sizes, an assortment of fish, lillies and other water plants, fountains... and then your regular nursery selection. We bought some stuff for algae control, a water pump, and some faux wood floaters made from cork.

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    Nelson Water Gardens & Nursery
    Nelson Water Gardens & Nursery
    Nelson Water Gardens & Nursery

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    The Home Depot

    The Home Depot

    2.4
    (84 reviews)
    2.7 mi
    $$

    Garden dept. today. Got some bricks out of the display that was clearly marked $.25/each. We get to…read morethe garden dept. checkout and the lady( Gwyn)says that they're $.59. I said that the sign said "$.25/each". She's says "no, the red ones are $.25/each". I had to carry them back and get the red ones, which are also marked $.25. Then she won't let my wife pay for the supposed right ones while I go back and get them. She says "I'm not ringing them up until I make sure that he gets the right ones." Like I'm going to pull off the big brick heist by taking the wrong ones which in fact, aren't the wrong ones. I get it that it's hard to get competent help but maybe a little training is useful. I understand that it's hard to teach someone common sense . Another issue, in the lumber yard, they have all the lumber carts parked in front of the pressure treated 2/4and 2/6. Difficult if not dangerous to have to climb on top of the carts to get one of the more common items of dimensional lumber. Management is really setting the store up for trouble there.

    Ordered some laminate flooring for the ENTIRE home (probably an $8000 job). Tried to get the person…read moreout to measure the home for the amount of flooring to be delivered. At first they were suppose to call within 24 to 72 hours to confirm the date and time. They never called. I had to call the store. The store called back within minutes to say the service person would call me the day of my service between 6am and 8am to let me know when they are coming that day. It is now 9am and they have not called. I guess Home Depot really doesn't want this size of job. I am off to Floor & Decor. Too bad, I never had a problem before with Home Depot Cheryl S.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Lowe's Home Improvement - hardware - Updated June 2026

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