I really didn't mind Lowe's but they recently changed their military discount where they are making Active Duty and Retirees "register" to use the discount. The cashier couldn't explain to me why this policy changed. Their website says they use a third party to verify eligibility - as if the military ID card issued by the ON-POST ID CARD OFFICE - isn't good enough. I mean, you can get on a military base with that ID card but you can't get your 10% discount on that hammer with it... LOL.... Don't get me wrong, I appreciate any business that offers a military discount (I am not a vet but my husband is an Army retiree) but all the "warm and fuzzies" disappear when you require them to jump through hoops to get the discount. FYI: Home Depot does not make you "register" to get a military discount. read more

They sold us a dishwasher and were to install a week later. The install company were to be there between 2-6. The man did call to say they would be 30 minutes behind however They did not even get to our home until 7:30pm. They showed up in an unmarked pickup pulling a uhaul truck. Nearly backed into our gate twice . When confronted the installer became defensive and rude claiming they do this all the time. He was jumping around his speech was barely understandable like that of a person high and not quit capable of reasonable conversation. Who delivers and installs dishwashers until 10pm at night. No one in the store or with the install company said anything about graveyard installs. This is how LOWES treats handicapped customers who pay.them for a service. This is a terrible way to do business. read more

I ordered 3 plastic ornament containers--essentially 3 plastic bins with 2 levels of cardboard ornament dividers. I received 3 plastic bins with no dividers. Useless. I called Lowe's "customer service" and was told the only thing they can do is give me a 15% "discount" $9 whole dollars. I now have 3 plastic bins I don't need and can't use for their original purpose. I waited 20 minutes for a person who basically told me my options were to go to my "local" Lowe's (which is 75 miles away) or take the discount. I will NEVER shop there again. read more

Good place and friendly staff, when you meet the right one. Offers military discount year round. Item we were looking for was out of stock and our friendly associate couldn't tell us when it would be restocked. Not our friendly's associate's fault but having a display model while confused at what box was the display model was confusing. It actually took our associate from another department to tell us that our preferred item was out of stock. Great on him for helping us out and making us decide on something else. This associate from the appliance department upgraded my review to from three to four despite the cashier yelling at us to keep the aisle clear. Note: the aisle was clear! There are helpful people out there. read more

I called and asked about a water heater. They told me to wait on the phone for about 30 minutes and then hung up. I had to repeat the same process and talked to another representative. read more

Disappointed in the customer service. I bought flooring for my home but didn't buy enough. I went back and they honored the price I originally paid. I still needed more and was told the Olympia location had the same flooring and would ship to the Bonney Lake store and honor the price I had paid originally. When I called the Olympia location to verify what I was promised he took my phone Number down and said he would call me back after he physically checked his inventory. When he called me back he told me he had them in stock but they wouldn't ship to Bonney Lake or honor the price as I was promised. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lacey, Washington

We have spent thousands and thousands of dollars at this store during our kitchen renovation in the last 4 months. One of the associates made an honest mistake by entering the wrong dimensions of our countertops when we were planning our kitchen with a Lowe's associate. However, that associate needlessly cost us an additional $1,500 because she accidentally typed in the wrong dimensions of our island. Had we known the countertops were out of our budget, we simply would've chose other countertops that were within our budget our at least adjusted other items accordingly. We weren't upset with the associate because we understand mistakes happen. What was upsetting, however, was the lack of communication, respect, understanding, professionalism etc. by any of the customer service representatives all the way through to management. We barely got an apology after having to initiate dozens of phone calls that were never returned after being reassured that management would call us back to discuss how to rectify the situation. We were then told that if we decided not to follow through with the now out-of-budget countertops, that because we had put a deposit, we would actually lose money for not staying with those specific countertops. They obviously do not care about our business and that's fine because we have the freedom to support another store to finish our kitchen renovation! The lack of customer service we experienced after spending nearly $15,000 since January will make sure we never shop at another Lowe's with our hard-earned money again :) read more

Bad customer service couldn't help me do a phone literally took them like 30 minutes for them to try to find someone who could do it I wish I could give 0 stars read more

We just got a new refrigerator from Lowes, Yay, right? Well, it also came with thousands of dollars in damages to our recently refinished hardwood flooring. Thanks DSI! (*insert heavy sarcasm here!*) We expressly told the salesperson who took our order at Lowes that we had recently refinished our floors, and to make sure the delivery people were prepared to safely install our new refrigerator properly without damage to the floors. The people that delivered our refrigerator had clearly NEVER delivered/installed a refrigerator in their lives as it was still BOLTED to the delivery pallet. After several minutes of watching them struggle to figure out that it was even still connected to the pallet, we just asked them to leave. We've ordered appliances through Lowes in the past, even as recently as 6-9 months ago, and never had issues before. Apparently their pairing with DSI has absolutely tanked their delivery service. As others have mentioned, they also didn't honor their delivery window, and did not contact us at all to let us know they would be late with delivery. They left their garbage and used gloves in our driveway, and also were not wearing masks as is currently mandated in the state of Washington for Covid-19. We filed a complaint with Lowes, and they initiated one with DSI. DSI had 48 hours to resolve. It took them over 48 hours just to get the refrigerator off the shipping pallet, after which their "installation" consisted of plugging it in, and leaving it sitting in the middle of our kitchen. I could write a novel on everything we had to deal with during the months of July and August to try and get this resolved, but to rehash it all would be exhausting. It has taken 2 months to receive compensation for the cost of damages to our floors, and now we can finally schedule the repairs! Every interaction we have had with people from DSI has been abhorrent and unprofessional, from phone calls at 10:00 at night to "whoops, it totally slipped my mind." I feel certain that the only reason Lowes contracted with them is because they were probably the cheapest delivery company that offered a bid, so they could make the highest profits. Day one Lowes representatives acted like they wanted to help, but have been conspicuously silent ever since. Lowes is just as much to blame in this issue, as they are the ones who decided to contract out with DSI in the first place. As long as Lowes contracts with DSI, we will no longer be purchasing appliances from them. We are sharing our experience across multiple platforms with the recommendations that others avoid doing so as well, so that they are spared this headache, frustration, and utter disappointment. read more

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The help in this store (Lacey Washington Lowe's) is atrocious. In the last year, I don't think I've seen a polite and helpful employee. I just went to give it another try, and was treated rudely over a $4 price discrepancy. Do yourself a favor and go to Home Depot. read more

Not a fan of Lowe's on line ordering system nor their customer service I order a generator online about feb 15 2019 I get an email about a week later that The generator manufacturer had canceled my order because there was a new lower price So on Feb 22 I contact customer service at the store that I was to pick it up at and they are very rude and not helpful. acted like I am bothering them. they can't help me,no idea it was an online order, etc et. After being passed 3 times each time having to go through the whole story I call corporate customer service. They help me get it ordered at the new lower price and say it will be on back order until March 22. Ok I patiently wait the month and call where is my generator? Same issue manufacturer canceled my order but this time it is because of a new higher price and get this it will be on back order until April 22. I decline give me my money back and I will order it from a reputable company read more

We waited 45 minutes (which we didn't mind because it was Saturday)just to have a disgruntled unhelpful employee named Theresa at the Appliances Department. We were looking for a washer and dryer set, she could not have rolled her eyes more or sigh louder about finding information if they have a set in stock. A flat out NO WE DON'T have it- In stock was just about the information we got. read more

Wife called store asking if they had an item in stock we needed. They said yes. She requested I pick it up on my way home from work. I went there to get said item. Front end "know it all" lady told me item was not in stock. Said if it says it's in stock online doesn't mean it's accurate. Wife had called the store though....anyway, wife and I stopped in later that evening and said item was in stock with plenty to spare. ‍ maybe employees need retraining on stock system or just not talking out of their asses. read more

One of the employees there seriously needs to keep his political views to himself. I just came here for moving boxes. I'm sorry he is upset by the mask mandate but I don't want to hear it. read more

Pretty much always able to find what I'm needing. I don't love how there are hardly ever any registers open though. I know there is self checkout but there have been a number of times that the checker is often distracted by other people or things and so it can sometimes take forever. read more

I am a single person who is trying to update my house. I went to Lowes for a countertop estimate and floor estimate. Counter person was helpful initially and I scheduled a follow-up apt. To finalize. They cancelled due to being sick, I emailed and called attempting to reach-schedule with no return email or call. Moved on the next company. The floor person did a good job of follow through even though I decided it was too expensive at this time. read more

One checkout on a Saturday afternoon! Are you frigging kidding me? No self check? This store is an absolute joke!

The customer service at this location was so bad, just AWFUL. I bought a grill and accessories for my SO (a big purchase) as a gift from Lowe's online and today it was delivered, we were really excited. My SO went to get the charcoal and wood for smoking today to this location and afterward called me from the car saying 1) the employees were unhelpful 2) they did not help him find the correct charcoal for the type of grill 3) they closed the entire aisle for the grill section and RUSHED HIM OUT OF THE AISLE. This was a gift and the experience was ruined by some extremely bad customer service. And this is a friendly, happy person who went to that store excited, and he is not one to complain which is why I'm writing this review. Customer service training needed. I will be purchasing from Home Depot from now on. Very disappointed in your company. read more

The customer service reps here have always been amazing and resolved any issue I may have had when ordering online! Morgan, Rebecca & Dave in particular were so helpful and nice- thanks guys! Your service keeps me ordering from Lowe's. read more

I called into Lowe's to check to see if they had the product I was looking for before I left my house. (I had searched many other places and didn't want to waste gas and time if they didn't have it). I accidentally hit the wrong number on their automated system (I was looking for garden and I hit appliances). I apologized to the employee and told him I hit the wrong and was looking gardening, to which his answer was "aaahhhhh I am with someone else right now can you just call back"? Then hangs up. Thinking that was odd because usually they can transfer you to the right department. So I call back and I cannot reach anyone. The automated system just keeps starting over, I tried 4 more times, never got a hold of another person and ended up going elsewhere because if I got treated like that on the phone, I can only imagine in store. read more

I ordered 2k worth of laminate flooring and was informed at the time I ordered it that it would be available in-store for pickup in 7 calendar days. On the 6th calendar day I called to see if by chance the order came in early. To my dismay I was informed the expected delivery date in-store was going to be an extra 3-weeks!!!! I did not receive a call informing me of this delay in delivery. In an era of prompt delivery of orders and customer expectation of a courtesy call, I received not one! I cancelled the order because I can go up to Tacoma to a flooring shop and pick up what I need without the delay. Very bad service!!!!!!!!! Ted S Olympia, WA 98501 read more

I as a women have came here many times. Although they have everything. There prices are good. But the thing They could really improve on is customer service. Everyone there ask you, can I help you?" But they never can help they hand you off over and over. Sean in cooking and refrigeration is actually amazing he helped us alot today in fact he helped us all over the store ..ty read more

Great customer service. Put all my questions answered stopped an employee, they helped me. Easy to navigate the store.

Will never again order something from them. Half of my order was lost. I've had multiple people tell me they'd call me back and they haven't. Was told it would be reordered and delivered. Now told there was nothing about delivery. Was told the person who told me that would call me the next day. Again, no call. read more

Went to pick out a grill the customer service was great and helpful! Will def come back.

Worst company I have EVER done business with!!! Purchased a new washer and dryer set in October 2021 within 6 months the washer died!! I have fought for well over 2 months to get the washer repaired yet still no help!! The washer has a 1 year warranty but they tell me to contact Whirlpool, I have numerous times and Whirlpool tells me there are no repair people in my area but if I find someone they will reimburse me up to $150 for repairs.. wtf? That's not a warranty!! Lowes tells me there is nothing they can do for me and that they only guarantee for 30 days!! Wow!! $1900 purchase and this is the service I get? This washer will more than likely be going through their front doors and it won't be the polite way!! My husband and I are extremely disgruntled customers at this point... we are business owners and in the process of building a new home!! WE WILL NEVER SPEND ANOTHER RED CENT WITH LOWES... THEY ARE THE WORST!!!!!! read more

This store is open and properly marked for social distancing. However the employees make no point of distancing and walk right next to you while your are patiently waiting in line to check out. Also no one that o saw had any coverings on their faces. However a small percentage of thoughtful customers did. read more

Went the other day for some curtain rods and ran into a work bench for sale. Talked to the lady who runs that section and she was very helpful and even let me purchase the floor model, helped me take apart what I needed to fit it inside my truck and was overall just a great experience. This Lowes has great employees. Will be returning for future purchases for sure! read more

This location is the closest to my place but I don't know why I waste the time stopping here. They are always out of what I need. It would save me time driving farther away to Home Depot which is fully stocked. Not to mention there is hardly ever anyone around to answer my questions. I seriously wonder if they are planning on closing this location. read more

Store is good but loaders are have no idea what they are doing. Just throw on my truck bed and pushed and pulled off my straps and gone. So I had to unload and put strap back under myself. read more

The first week of November 2018, we purchased a garage door, custom front door and custom sliding glass door. The garage door was never ordered, we found out a month later, so we canceled the order on that. 1st install date for house doors, installers show up without the front door. It was at the store but wasn't given to them or put on the work order. The wrong door trim was sent, and just the new handle and no deadbolt for the double bore door. Installers had to go back to get the door. The glass sliding door (custom) was manufactured to open the opposite direction of what we needed. It had to be reordered. After another month, installers come back, were not given the deadbolt or the correct white trim for front door. They had to go back to the store to get them. The custom sliding door now opens the right way, but they forgot to add the white grid panels we requested way back in November. We had it installed so we didn't have to wait another month + and no guarantee it would be right again, got a credit back for the grids, however, the door is not what we set out to have in our home. How do you mess up a custom ordered door, twice? We were not given any kind of credit for all our inconvenience. The installers themselves were great. The lack of customer service by the order/install dept of Lowes is absolutely abominable and we will never, never have them do another project in our home. We have 15 windows to replace in our home and a garage door still, Lowes will not get those projects. Crazy. Support a local contractor and stay clear of this place. Oh, and they are tricky about their survey calls too. They call and only ask questions about the contracted installers, which were great. But they won't ask you any questions about rating the store, customer service or the buying experience. I work with 3000 people in this area, telling them all our experience. read more

Wow, disappointing. Our rental home is in Yelm and we stopped in at Home Depot in Spanaway to pick up items for repair. Awesome customer service; already left a great review for them. The difference in customer service between stores is glaring. We were in Lacey the next day and had 1 more item to get so we stopped in at Lowes. We felt like a complete inconvenience to the employees. When we asked where the plumbing section was, the response: "Over there, that way" with a hand gesture. We asked a guy in doors if they carried a particular item (after hunting down an associate) and his response: "I dont think so, No". Meaning: "I don't feel like checking". Still searching for a knowledgeable employee, my husband asked 2 guys who passed us (once again, didn't ask if we needed help) for help in doors, they stated they'd get someone. 15 min later he finally pushed a rolling stair cart into the middle of the aisle and an associate came up. Not one associate out of 6 we encountered made an attempt at being pleasant or helpful. The store was pretty shoddy and the plants section had a lot of wilted plants; it seemed to be a reflection of the lackadaisical attitude of staff. We finally bought the 1 item we had to have at the moment and left. We'll drive the extra 5 miles to Home Depot next time. The manager needs some serious instruction on how to train/hire helpful employees. read more

I'm a lows shopper and recommend lows more then we'll you know... When I shop at lows I have no problem finding what I need in their customer service is amazing. I have no problem giving those five stars read more

Extremely poor customer service! I waited at customer service behind 1 other customer for 5 min while the 2 people behind counter were on the phone. So I just went to a reg checkout. Marie, the checker, was great. I told her I wanted 10 boxes of Portland cement (94lbs each). She said she needed to check called 2 different depts to see if the had it and to get help to load it, without success. She went to the lady at customer service to ask for help, she told Marie that I would need to get it myself, excuse me, they weigh 94 POUNDS EACH! Marie apologized and offered to call the manager for me, but I declined, I didn't have any more time to waste! You should not have to see a manager to get service. Marie apologized again. Maybe Marie should be working in customer service! Going to Home Depot! read more

The service was terrible and the people working there where very rude. One girl while I was talking to her and she said " omg u don't listen" read more

They closed my account (credit card) and said that I requested it to be closed over the phone. I absolutely did not request for it to be closed. Now they are telling me they can't reopen my account that I would have to reapply for the credit card. The customer service representatives told my husband i closed the account and they told me he closed it. Don't bother wasting your time with these clowns. I'll just start driving across town to the home Depot where they don't screw with people. read more

Lowes is about what you'd expect from a chain home improvement store. This particular store is pretty similar to most with two exceptions I've found: the employees are incredibly friendly, and their lumber inventory is below average. Specifically, if you are looking for white wood, save yourself a trip and just go to Home Depot. Whatever you're looking for, they're out of it. Two trips in a two week span, and two follow up trips to Home Depot. I spent over $100 there today, and still had to make a separate trip to Home Depot for basic lumber. read more

I'm normally a Home Depot shopper - not for any amazing reason, mostly just that I've been going to the same Home Depot for a long time, know quite a few people who work there, and know where things are. A little background... I found myself in need of a new water heater recently - the Sunday after Thanksgiving in fact. I went to Home Depot, found the one I was looking for, and went to the service desk to schedule the installation. They were honestly clueless. First they sent me to a phone at the end of the counter that connects to their 24 hour installation line. It ran me through a bunch of menus, then had me on hold for a bit, and finally said they were closed. The 24 hour line was closed? Huh? The employee at the service desk tried to get the order entered in her computer. She filled out a couple forms, took my info and said "I think they'll call you?" Hmm, didn't seem like I was going to get the quick install that I needed here. I left the store at about 7:50 PM on Sunday and decided to call Lowes just to see what the chances were of getting a water heater installed ASAP. I got connected to the plumbing department and explained the size and type I needed (about 5 minutes before closing). He said he took the info down and that their local plumber was closed for the day, and that he would be out the next day until 1 PM, but he would leave a note for the other employee in plumbing to call the plumber to see how soon they could get out to do my install. I wasn't optimistic, but the next morning I called the store and was connected to the plumbing department. The employee working knew all of my info, had called the plumber and scheduled an appointment for that afternoon. He had the paperwork ready, so all I had to do was come in and sign it and pay for the water heater. read more

I normally love Lowe's for all our home improvement needs, we have purchased many items in different Lowe's with great success but I have been so thoroughly displeased and annoyed at the flooring department here it's absurd...their policies are just ridiculous, most of the staff is clueless and rude, it's just been one disappointment after another with them. I will be purchasing a couple thousand dollars worth of flooring elsewhere read more

I was at this Lowes tonight to return and buy the correct light bulbs for new outdoor lights ( Which I bought also at this Lowes) The lights I returned were the correct size but said indoor. I was looking for specific outdoor bulbs listed on the lights sold by Lowes. Unable to find what I was looking for I went to the first customer service person I could find, who happened to be at the self check out She paged over the intercom for someone to come to aisle 8. I waited 10 minutes no one came, I saw another staff person and told her my dilemma, she paged again and again no one came. I went back to the woman at self check, who rudely asked me if I had waited twenty minutes I said "yes" she said "I mean since the last time you asked" I said " I'm not waiting another 20 minutes." I went to the front desk asked for a manager who by the way was surrounded by at least six other employees doing who knows what. I expressed my complaint and walked out. This is NOT the first time this kind of thing has happened at this location. read more