Everything could improve !! No sales people and the ones I did find knew nothing or could careless

I went to the Lowe's in Milledgeville today to buy a Christmas tree. For years at all other stores, including Lowe's, I have bought one and they have netted it and tied it to my roof rack. Imagine my consternation when the employee said he could not tie it to my roof rack because it was a liability? This is news. Here is what I found online for Lowe's services "Lowe's typically offers assistance for loading items, including Christmas trees, into your vehicle. Staff members can help secure the tree properly to ensure safe transport." So evidently they just have a lazy employee. I got some song and dance that I could use their twine. I am a 70 year old petite woman. Putting a 6' tree on the roof rack and tying it down is ludicrous. Needless to say, I did not buy a tree. I thought Milledgeville was better than that. This is the last place I will ever go to buy anything. read more

My wife and I recently moved to Lake Sinclair and wanted to redo some flooring in our new home. We went to Lowe's in Milledgeville in EARLY FEBRUARY and ended up ordering carpeting and laminate flooring, which came to over $5200. We were told it had to be ordered in, which was no problem since we wanted to paint the rooms they were going into. Fast forward to Sometime in EARLY MARCH with no word on when this job would be installed. At one point we were contacted by the Lowe's in Madison, a bit strange but, oh well. Still no definite date. We went into the store up in Madison and a very helpful employee there determined that, for some unknown reason, the carpeting was shipped to our old address ( we still own it, but never brought it up while buying these products) in Florida. She then set it up to correct that mistake. Another week or so went by and finally the install was set up for APRIL 6th ( two months later). My wife decided to go over the order with a fine toothed comb, and we discovered that the carpeting on the order wasn't what we ordered. I called Lowe's installation department TWICE and did not get a call back. On the third call I apparently got lucky and reached our "representative" and explained to her what the issue was and I'll be kind and say she seemed indifferent to our plight. We have since cancelled the order and are dealing with a local company, Galloway flooring in Milledgeville. We spoke to them yesterday, they're doing a measurement today, and if we like the quote (probably will, I'm guessing at this point), it will be installed next week. That's how you do it, Lowe's! read more

I had purchased a Larson Storm door from Lowe's Milledgeville location . Unfortunately I broke the glass insert in the door. I called Larsons . They were very helpful. They gave me a detailed description of what I needed to purchase a replacement insert and told me to take it to the store. They refused to help me. I then took the information to Lowe's Madison store. They were awesome. They ordered my insert and notified me for pickup. While I was waiting for the insert at least 4 employees asked me if they could help. Difference between night and day between the stores. So 5 stars for Lowe's Madison. read more

Well, for someone who's renting, I've sure been here a lot in the 21 months that I've lived in Mville. LoL Even though the Duplex owners have pest control (outside is monthly; inside is quarterly), due to the rains, I don't think this (especially inside) is adequate (seeing earwigs, spiders and a couple of roaches confirms it). So, I went ahead and bought some Indoor pest control products. And, because there's been a Ground Hornet flitting around the bushes in the flower box, I also bought a spray can of Wasp & Hornet killer. Finally, I picked up a 3-pack Cord Minder (in lieu of making one, which would cost a lot more). read more

Lowes in milledgeville has a horrible order picking team and even worse customer service when it comes to correcting it. Several issues with being told orders are ready when they haven't been picked, orders being cancelled when the item is on the shelf and even being billed for an order THEY cancelled. When addressing these issues management couldn't care less read more

We evacuated to Milledgeville from St Pete Fl to escape Hurricane Milton. Purchased a generator that weighed 185 lbs to take back. I'm 73 yrs old and no way I was gonna get it on the roof rack of my SUV. Three young guys...Lowes employees hoisted it up for me. I got the name of one..Malik, but not the others. Thank you guys! read more

On March 19, 2021 visited Lowes in Milledgeville Georgia, to discuss purchase and installation of an exterior and a screen door. Was told that the installer would contact us within two business day. The installer appeared within the two day window and took measurements and advised us to call Lowes, to get the final estimate. The documentation instructed us to await their call. After 5 days we called. The first for times asking for millworks. Each time the phone rang until it was disconnected. The fifth time I called and asked for customer service, explained the situation, and the transferred the call to millworks, but after a ten minute wait, I disconnected the call. Will drive there tomorrow, and resolve this in person. Afterwards, will not shop at Lowes. They are the lowest! read more

I am extremely dissatisfied with the service at this store. I own several homes in different cities but never had problems at other locations. I purchased several blinds on special order after having two employees look for eight blinds that were showing in stock but no one could find. When purchasing, when I complained about this one girl in customer service told me to shut up and that having incorrect inventory was a standard item. Two blinds were special ordered at 80 bucks and are on my receipt. I was told that the store would call by Thursday, but I should also call if I did not hear from them. Well, we did not hear from them and when we called, we found out they were never ordered (don't forget, I paid for them) and spending several hours being transferred back and forth between customer service and the blinds department. I asked if they could be shipped to our address and was told that would be an additional $79 charge. Now, what's worst, is we just found the same blinds online, with free shipping so we ordered them. But I still have to return to the store to get the original ones refunded, as I cannot get anyone to physically speak to. I'm very dissatisfied with this Lowe's service and I've been a Lowe's customer for 30 plus years. read more

This store is a NIGHTMARE. We purchased a $1600 washer and dryer set. Not only did they deliver the wrong set, but now we can't get ANYONE on the phone to discuss it!!! When we go get someone, they place us on hold and never get back to us. The one person we did talk to basically said he "had no idea" what happened. Guess we have to go in the store and cause a scene now!!! read more

Very bad customer service. We ordered a refrigerator never received it and they didn't bother to call and tell us that they were out of stock. read more

Lowe's is always my first choice when shopping for home improvement items. The employees are friendly and helpful. There inventory and selection is great. My favorite department is appliances. Ms Patsy is an exception when it comes to customer service. When we recently remodeled our home she went beyond normal measures to meet our needs from purchase to installation. This kind of service is rare in today's business environment. read more

Purchased a zero turn mower. Mark, the manager, informed me I could use price match and the 10% military discount. When I got there to purchase it, he informed me they changed policies that day and could only use one, well the 10% off took off more but since he already price matched they wouldn't reverse it. Still saved some money. The lawn mower I wanted was a Ariens 52" with a 23hp Kawasaki motor in store with 0 hrs. The guy in the department went with me to ring it up and said he would load up one outside for me, come to find out he loaded up a returned one with 25 hrs already on the mower. Blades were chipped and had quite a few scratches and was already due for a service. I called the store 3 times over a week and a half and got lied to 3 times. Corporate even notified them to reach out to me with no returned calls. Returned the mower and will no longer shop at thisLowes, as I would pay more for better service or make the drive to another. I have never been treated this bad just to get what I paid for in the first place, a new lawn mower. Jennifer is a non existant store manager as well and no help! read more

I placed an order on their web site and was able to pick it up within an hour. If you know what you want, this is the way to shop!