Lowe's has always been my go to. Today, I had a very unpleasant experience. I was checking out with Alex. He has no business being in customer service. He had THE crappiest attitude. He was just going through the motions for sure. I will continue to shop Lowe's but avoid his lane like the plague. People prefer to feel valued especially when they are dropping hundreds of dollars...he did not fit the bill... read more

Ive reviewed lowes before. Its a big box store...everyones familiar with the trope. I dont enjoy shopping at these places...I prefer real lumberyards and hardware stores. Lowes has stuff though and sometimes you bite the bullet and go. I have actually had decent service at this one...I bought a carpet package here and the subcontractor was polite...did a good job and cleaned up the leftovers nicely. Sales person in store was knowledgeable and made it pretty easy to get done. Lowes brands are fairly decent...the bluehawk shovels and rakes and the Kobalt hand tools are on par with what used to be Craftsman. read more

If I could leave less than 1 star, I would. We ordered new windows in Dec. Lowes ordered the wrong size. I'm still waiting for my windows in July. I have left the project manager, Adam, multiple messages: he has never given me an update on my windows' status. The store manager has no insight as well. We went with Lowes because we figured a corporation would provide a smooth process: a guy in a van by the river could have done a better job. read more

Terrible!! Do not purchase anything from Lowe's!!!!!! They do not stand behind the product they sell, they do not taking care of costumers at all I purchased a walk behind leaf blower from this store. After 3 times use the thing is falling a part, leaking gas and oil. They do not take it back because it is not in the original box and had gas in it, bummers, how do you know if it is working or not if you do not take iit out of the box and tried to use it. Customer care do not do anything after 3 weeks and 3 calls waiting 40-45 minutes each. Lowes should be banned to sell anything they do not treat people right just taking their money. Terrible Terrible DO NOT BUY ANYTHING FROM LOWES! My name is Zsolt Honti, my number is 574-229-4782 do not ask me to call if you want to know and help call me instead of waiting 4-=45 minutes, read more

I was ordering flooring from Lowe's and Jason and Glen were dodging phone calls from another customer because "she was being a pain in the ass". My flooring did not arrive but the installation department called me (Dale). I asked him about the closet doors and trim in the room. He said he needed to ask and called me back later saying it was okay for the closets but didn't really answer me about the trim. I did state to him that I would be willing to pay. I have a physical disability and cannot move them. Afterwards I called Jason because I wanted to confirm what would be happening. I was willing to pay another fee, but Jason IMMEDIATELY went off about "I'm done with her, she's giving installation a hard time. I don't give a damn if she is disabled or not, it's not my problem." I told him I WAS the customer and he halfheartedly apologized. He also said that he was having a good day and that he wasn't going to let me ruin it. I called back and spoke to Brandon the manager who said he was going to check on it, but I'm not convinced. I cancelled my order. The thing is, I showed them pictures of the room. They came and measured for the flooring. They knew there was a closet door and trim. NEVER was it addressed to me that it would be a problem, and I KNOW that answering a customers question and being polite is BARE MINIMUM for customer service. If you want to be treated like a person and not a problem, go elsewhere. Especially if you are disabled or a woman. The Grape Rd. Lowe's does not care. read more

Was a very okay experience not good the people kinda act like they don't care and they think just because they are a big box office store they can do what they want it's kinda sad on what lowes is starting to become I would rather go to a ace or Home Depot then them and it's sad because I was spending 30-40k a year at this lowes....now no where near read more

I bought a dishwasher a week before Thanksgiving. It said "in stock" and that it could be delivered in two days. I didn't get it installed until 12/17/22. No problem.... I know it's hard to find people to install. The guy who installed it was great. But after two cycles it got an error code and started leaking. I called Lowe's and they said they would schedule a service call. They said they would call me back. They never called back and I just got an email that the service call will be January 4th. That's 18 days from now. Sorry Lowe's but I've already gone a month with no dishwasher. I'll never shop there again. read more

My grandmother ought a 1400 fridge last Thursday the guys wouldn't mess with ice box water line then after being told she would be the first delivery Tuesday she was told it would be between 2 and 5 pm. Hands down the worst delivery service no one at the lowes dispatch was so rude and un professional i will never buy anything from Lowes ever again read more

Lowes in South Bend (Mishawaka) Indiana is such a horrible store to shop at. My family and I experienced the most horrible service, unprofessional deliver drivers from top staff on down. We went there to look at Refrigerators and Stoves for my mom because she saw some she liked. The staff initially was polite as it is about the money you spend. Mom picked out fridge had it delivered it was defective, drivers were horrible talking Spanish complained the whole time when I busted them on the Spanish me living in San Diego they were surprised! My guy still tipped them which they were not suppose to except we found out later. 2nd fridge delivered it was defective back to Lowe's again ridiculous was told store manager would not come out talk to us the nerve! Mom picked out a higher price fridge we asked for discount at this point since we lost hotel paid to extend trip with airlines so we are out of money at Lowe's fault! No discount given had 3rd fridge delivered it was damaged omg!! Now I had to make arrangements to get this fridge picked up! Mom lost food between deliveries had to get ice and tub to help keep perishable cold. I sent email to District Manager which he responded but done nothing no compensation or effort talked a good game what he would do which was nothing! I told my mom we are done with Lowes and sent her to Home Depot. I had 3 different family friends renovating their kitchens in Granger and South Bend told them what happened as they were in the process of spending at least 100K with Lowes but not anymore they all walked took their business to HD. I will continue to discourage others not to deal with Lowes as they pretend to care and do not care or stand behind their products always excuses lies and passing the buck. Well it stopped here inconsiderate company! My mom was so distraught as a senior I could not allow this to be done to her! Also when we went to purchase stove in between fridge Lowes froze account blocked it due to some fraud effect claim when we just used the empty card the night before so embarrassing had to do all sorts of ID this even after staff confirmed everything we decided to pay cash. Since returning home canceled account!FYI Stay away from Frigidaire Products the worse ever! Lowes don't stand behind them! read more

Ask for Greg he total went out his way to help us find patio furniture for the 4th of July. He is a all around great guy. Lowe Mishawaka has a great crew that is willing to help. read more

Bought a dishwasher through them, they delivered the wrong one, a completely different brand. Spent 3 hours talking to 5 different people, and still did not get a resolution. They simply said someone would call me the next day, just unacceptable. I understand mixups happen, but not being able to talk to 1 or 2 people and get a resolution going, is wild to me. I will never buy anything large through Lowe's again, the customer service on something that is a big purchase for a family, and being brushed off completely, is just not a place that I want to give money too. read more

Fencing contractor chosen by Lowes refuses to call and tell me when installation will be. ASKED Lowes if installation could be pushed back one day, I don't know what was said, but entire job was canceled. Nobody calls back, lumber was delivered to my driveway, no idea how long its supposed to sit there. Told they were starting Monday, didn't call, didn't show up. Now Tues, no call, no show. BE WARNED. read more

I went to Lowes tonight for the first time in a long while and was reminded why I avoid it at all cost. No human checkouts, no cash accepted, at least at the main end of the store. The big deal? Why should I wrestle a sketchy bar code when I'm trying to give them a few hundred dollars. At least menards has humans. Never again. read more

Great home improvement but lately service has been awful long lines no help poor quality in merchandise when compared to there competitors. Make it right read more

Impressively disorganized - they "forgot" to order the flooring I ordered and paid for. Twice. By the time they finally tried to order it, it was out of stock. Customer service was short with me on the phone during the ten to fifteen calls it took to get a refund. During those calls, I only spoke to one legitimately nice and helpful person. read more

If I could give them zero stars I would. We waited over an hour for a pallet of block to be loaded on our trailer in 90 degree heat. We made several inquiries and nobody knew when the blocks would be loaded. read more

Absolute nightmare experience purchasing through Lowe's on Grape Road in Mishawaka, Indiana. Please save yourself the trouble and buy elsewhere. Purchased a dishwasher online at Lowe's six weeks ago and scheduled an installation. First installation didn't happen because Lowe's couldn't find our dishwasher when the installer came to pick it up from the Grape Road Mishawaka store. Installation was rescheduled for two weeks later. The day before our second installation appointment (at least six weeks have now passed since date of purchase), we spent an hour and a half making phone calls between the Grape Road Mishawaka, Indiana store and the installer. The Mishawaka, IN Lowe's confirmed that our dishwasher was at the store and ready to be picked up by installer the next day. The day of our second installation appointment comes and after doing our due diligence the day before, the installer goes to pick up dishwasher and is told by Mike that the store doesn't have it. After we paid for the dishwasher as well as the installation fee, Lowe's must have sold it. We're not really sure what happened to it because Gabby the store manager at the Mishawaka Lowe's isn't even sure what happened to it. Returned and buying elsewhere for all future home purchases. read more

Very unorganized, saw guy sucks or can't read a tape, ask a question and 9/10 sorry this is not my department let me find you somebody...

HORRIBLE!!! We gave them 2 chances with some major purchases and they messed up both! I will be trying Menard's next time.

This is our go-to place for lumber and hardware. The store is easy to navigate and find things, prices are average, and the selection is adequate for most jobs. I could give them a better rating if they could hire more staff. read more

I love this place they got it all.Should give it a 4, but I sometimes have to hunt for a clerk. Overall, just like the 3 stars sez, A-OK

I am writing this review solely on the experience I had with the project coordinator. I was looking just to do some minor updates to my kitchen. My house is not very big and I wasn't looking for a 20 grand remodel. My budget was 5000 for new countertops and I was told that this wasn't enough and there wasn't anything that could be done for me. I seriously walked out with nothing. No ideas, no help, just being left feeling like I wasn't worthy enough of their kitchen specialist because I wasn't willing to spend 7000 on countertops. I went to home depot immediately afterwards and was helped and worked with to accommodate my budget. read more

They fired my husband after 6 years of truck driving of working hard and taking appliances up and down stairs and everything else that you can imagine. 6 bosses trying to tell you 6 different things. It went down hill after that. Your right when you say they don't know what they are doing. read more

Poop on all 3 toilet seats, bathroom discussing. Cashier turned off light when I put my stuff on counter and sent me to next cashier. Very poor customer service, wont be back read more

I bought a JohnDeere Riding Lawn Mower and it was the worst experience for someone that was excited to purchase a riding lawn mower. When the lawn mower was delivered and I went out to start the lawn mower it did not start. Three employees at Lowe's told me it sounds like the battery is dead. The seat was a little dirty and grass was under the bottom of the lawn mower. I thought I was purchasing brand new. Lowe's delivered the lawn Mower with a dead battery and they are costly. I had the Lawn Mower returned and I will never make another purchase at Lowe's! So un professional... read more

Very friendly and helpful for a Lowe's. I usually get terrible service in a Lowe's, but here they were all friendly and nice. Prices are typical for these big box stores. Was able to find everything I needed and the cusomter service was better than expected. read more

I have purchased many things from Lowes since it first opened. These last couple of years, service has gone down hill. Just this week I came in to buy new blinds. I needed them trimmed. It took 3 calls over the PA and one call from another employee's cell phone to get someone to help me. It took 40 minutes in total. When I got home, I found he had cut them wrong! I went back the next day to return and was told at 2pm in the afternoon no one was there that could cut blinds. That same night I called again to ask about a delivery time scheduled for the next day. A rude woman on the phone told me they would call me in the morning and then again a half an hour before delivery. Today was my delivery day. I never got my phone call. I tried calling the store again. No one answered. On the 4th! phone call I asked for the store manager. I was left on hold for 10 minutes before they hung up on me. I called back to find out the store manager name. After another 4 minutes on hold, I was told the mangers name was Doug Marlow. However, her was not even at the store today. Asked for the name of the manager that didn't answer the phone and was refused names. I called the corporate number and was on hold for an hour. No one has heard my complaint. I will shop at any other home improvement store but Lowes!! Home Depot/ Menards you have a new customer and I'm bringing my family and friends with me!! read more

Yesterday we went to Lowes to buy 2 ceiling fans and closet organizers. There was no one available to help so we went to the service desk and asked them to page someone. 3 pages and 30 minutes later no showed up. So we left and bought our items at Menards. Service clerks were readily available and helpful read more

This review is not based on a particular experience at this Lowe's, however I did make my purchase at this store. A few years ago I purchased a washer and dryer from this store. The employee talked me into buying a warranty for the washer and dryer, and I felt good about the warranty even though it was a little expensive. Right now the dryer is not working. I just called for the 3rd time to reschedule an appointment because the last 2 appointments have been cancelled by either Lowe's or the service provider. Lowe's has no idea as to why the appointment has been cancelled and they have not been very proactive I helping me come to a resolution to this problem. Today I got an email saying my appointment was cancelled (for tomorrow). I called their service provider (A&E) within minutes of receiving this cancellation email and they told me that the appointment was cancelled by Lowe's dispatch. I called Lowe's and they called A&E. Lowe's told me they were not sure what happened but they rescheduled my appointment for Wednesday. I asked if I could just get my original appointment but she said she didn't think so. I would have pushed more but I had to get on a work call. I also asked what I should do if it happens again and she said I would just have to call back. This has been a pain and I'm regretting buying appliances from Lowe's and spending money on this warranty. I've had to arrange for someone to be at the property 3 times now and just feel that the process should not be this difficult. I would consider Lowe's my hardware store of choose but this experience has me somewhat jaded. read more

Just bought $6,000 in appliances and have had terrible time getting Lowes and their installers to call to schedule delivery. They wouldn't let me purchase the $2700 range until their installer came out and measured the space. They said they would call in 48 hours and at 72 hours I had to call both Lowes and the installer multiple times to arrange the date because they couldn't or wouldn't talk to each other. Then I had a scheduled delivery for refrigerator from 4-7 pm today and they call me at 1 asking if I had scheduled a delivery yet. I said yes it was from 4-7 today and they say great, the driver will call as he is headed to your house. At 2 pm driver calls and says he will be there in 20 minutes. Now I had to leave work early to be there or would have had to reschedule delivery. My other two items are yet to arrive and can't wait to see what Lowes does to me next. Really thinking their management needs to review their processes around installs and deliveries because this has been a nightmare. read more

I have been a long time Lowe's customer, and have generally been satisfied with my purchases, but recently have been deeply disappointed with them. bought 2 window ac units from them, they were on back order which they neglected to tell me. when i asked they apologized and said it would be another 2 weeks before i could get them. After waiting for them to get them in on that day and call, I finally called the next day and asked about them and they said yes we received them yesterday. I asked when they would be delivering them and was told, now mind you this is on a wednesday, that it would be the following week on Friday, but i could feel free to come in and pick them up any time I want. No wonder the say free home delivery, it is because they work it so you have to come in and pick it up if you ever want it. I guess what i am saying is so long Lowe's i can get better customer service elsewhere. i might end up paying a little extra but the service is worth it. read more