Went in for their free trade-in battery replacement deal today. Awesome yearly event! Got a $50 coupon to use on any Craftman tool today. Ended up buying two table fans which are $30 each for a total of $10! Score! Also wanted to bring back a dead tomato plant with my receipt, yet was denied since it was over 30 days. Disappointed since I believe they are suppose to guarantee plants up to a year. I'd only had this in my garden for a month and a half. read more

I always get great service at Lowe's in Mt Juliet. The store is very clean and organized. For about $180 I got 6 bags of Organic soil and several plants for produce to last us the entire year. read more

Lowe's Home Improvement - Fruit and vegetable garden. I bought everything I needed quickly at Lowe's. They have an excellent selection of non-gmo plants. - Home & Garden Near Me - Mt. Juliet, Tennessee

I believe they may be attempting to make things right . I had gotten a couple different conversations about a generator that was supposed to be available and then it wasn't and now it supposedly is??? Hopefully they will do the right thing. Will update read more

Hi my name is My anh Stinson. Some times I go to Lowes to get things I need for my garden. Last time I went .I pay for 6 bags of soil. Brought home 7 . Came back the next day and pay for it. Today on a Sunday April 19th I went to get 25 bags of much. Spend over 54$. . Got cash back for 40$.. Wanted to get two 10$ to give to the 2 young men that work hard in the hot sun putting 25 bags of much in the truck. The cashier's wouldn't change the 20 and the Manager wouldn't either. They refuse to help. I had to go and buy a coke to get change for a $20 and a water to get change for the other 20$. I am totally upset. Finally I got 4 fives to give each a 10$ tip. They said I had to buy something I bought over $50 of stuff.this is the Lowes in Mount juliet. Got back $40 and couldn't get two ten to give the 3 young men atip without buying 2 more things. I was so upset I fuss out loud in the store. I am sorry for that. read more

Lowe's Home Improvement - Me - Home & Garden Near Me - Mt. Juliet, Tennessee

This Lowes is either grossly under staffed or the staff is just lazy because myself and another lady wanted at the Paint counter for 40 mins, hit the button for help 4-5 times. One worker came over and turned the button off, telling us someone was on their way, but 15 mins later no one showed, we hit the button again, waited 20 more minutes, no one came even after hearing the call for help over the stores intercom. So after 40 mins, no help, we both left the store. That is pathetic and a horrible way to treat customers. read more

Buyer beware!!! Lowes has no problem selling you a faulty product and refusing the return. This goes for appliances, electronics all the way to nails and screws. Be very cautious in buying from them. If you get home and the product doesn't work they will not issue you a refund. Much better off at Home Depot where they care about their customer. read more

I really like Lowe's and this one is no exception. I went in looking for two electrical dimmer switches and a cover plate. I also bought two pints of paint for our study. Fast friendly service, always have what I need and fair prices. What more could you ask for? read more

Lowe's Home Improvement - Choices! - Home & Garden Near Me - Mt. Juliet, Tennessee

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Saw a mower priced wrong and told an employee. He said I should buy it as they would honor the price and thanked me for telling him. Spent two weeks on the phone as trying to get it delivered as they didn't actually schedule it, then it didn't start and they couldn't find a replacment. One finally arrived covered in scratches and was damaged even worse on delivery by the forklift. When I called to complain, I was told "it shouldn't matter what it looks like and that I was lucky to even get a floor model". They also said if I retuned it they would just refund me and I'd have to pay full price if I wanted another. I've spent thousands here working on my home. My business is going to Home Depot from now on read more

Lowe's Home Improvement - Damage - Home & Garden Near Me - Mt. Juliet, Tennessee

Now I understand reading posts on why Lowe's in Mount Juliet is a 1 star business!!!! Management is non existent. I feel sorry for the employees or maybe they are implicit in the situation as most of them need a competent manager to train them. Dave the manager took 20 minutes to come down from his pedestal to greet my wife for a credit that was due and had a attitude at first sight. We resolved the issue and Dave gave us our refund with no customer service and fought the whole way. Going to Home Depot as it is only an extra 8 minutes and they greet us with open arms. read more

Lowe's Home Improvement - Bluto did it? - Home & Garden Near Me - Mt. Juliet, Tennessee

Why not sell winter shovels? Nevada sells shovels in all their locations including Walmart and Home Depot! If you have a chance of getting snow once a week in the winter stock up on shovels. read more

Torie in cabinets was amazing!!! She really listened and gave me exactly what I asked for. She was personable, attentive, and thoughtful. That store is lucky to have her and I hope management knows!!!!! read more

We ordered a Samsung Bespoke Family Hub fridge from Lowe's at the end of October. At the time, the couldn't tell us when it would be delivered. They thought sometime in January. We continued to check in because we'd seen other stores saying they had the fridge in stock. So on Veterans Day we went in because their website had the price of our fridge for $200 less and we wanted to see 1. If they had a delivery date yet and 2. Could they honor the website price. Come to find out after about 45 mins they told us that the fridge had been discontinued. Really?! The brand new top of the line Samsung fridge was discontinued? I beg to differ. I did and Lowe's couldn't have cared less. After offering me no solution I told them I wanted my money back and I'd go order directly from Samsung...to which I was pompously told by the Lowe's employee that I was certainly welcome to do that but he assured me Samsung might let me place the order but I'd get an email a few days later telling me the fridge was discontinued. Well look what Samsung just delivered to me yesterday (see photo)! Got my fridge and got it for almost $1000 less than Lowes wanted to charge me. read more

Lowe's Home Improvement - Home & Garden Near Me - Mt. Juliet, Tennessee

On 3/30/24 Dillion and Jordan helped load up 15 bags of mulch. Those two young guys are great! Give them a raise, make sure the company appreciates them! read more

Waiting for 10 days for a washer to be delivered ... which we ordered 6 months ago ....seems like similar issues from others! Getting the run around and now lowes Mt juliet stating they've done all they can ... yes they've taken our $$$$ and we have no product ...the cost of going to a laundromat added on to this nightmare .... This is what our customer service has come to today! Why all the lies ...it's on the truck, it's damaged, it's on the truck ...it's damaged! Oh then lowes says the 3rd party delivery is terrible to deal with ...then why do you contract with them?!? Already over $60 in laundromat costs! Any suggestions? read more

Lowe's will always be my favorite but this store has outdone themselves. Mr. Bill helped me find exactly what I needed for my project and was kind and helpful the whole time, even though I was mostly clueless to what I needed. The young man at the paint counter was also incredibly helpful in finding me exactly the right paint. It was the most painless experience shopping and I will make the 20 minute drive to this location every time in the future. read more

I spent 30 mins walking around looking for help to SPEND MONEY. The employees are not friendly. One told me that "we don't have employees to help". The other Drew was also unkind. I think he was a manager. He said, "I'm helping another customer" and just walked away from me with C a drink and chips in his hands. So frustrating!!! I've never had to work so hard to buy something from a retailer. read more

self service-you better know what you need and be able to find it. self checkout that is all.

I was at the Lowes in Mount Juliet, TN today and knew I would be buying many plants. I couldn't find a cart to put the plants in, so I went up to two managers who were standing talking and asked if there were any carts around. One looked around and said, "No, we don't have anyone to bring them in from the parking lot!" I am 70 years old, but I went out in the lot, found a cart, brought it in, and bought $130 worth of plants. It seems to me one of these two able bodied managers could have helped me instead of watching me do this. Terrible customer service!!! read more

I decieded to add on a Mother In Laws quarters and I bought all my products needed for the kitchen and bathroom, that I possibly could, I had awesome help and even wrote Corporate about the employees and they great help and knowledge, I was there almost every day for three months with contractors and truly spent approx. 20 thousand and so pleased with the results. I did buy a few items at Habit but most everything was bought at Lowe's from lumber to insulation to cabinets, and counter top, I have had it rented from day one of completion and get so many complements, even down to the paint I bought there. I still go there often for items for our home and always pleased with the service and customer help, they truly care, and help me find the best value for my dollar and also best warrenties for the product I was and am buying. If I could I would give them l0 stars. read more

Needed help with design of valances that came with my custom cut blinds. Felt I was in good hands when the department supervisor (Tony) said he would take care of me after giving me a very warm welcome and his personal cell number to contact him. I had brought the valances in with me, only to be turned away after a discussion of Tony saying he had to ask the Bali Rep if the valances could be recut to extend 1/2" past the window frames on each sides (for which I was even willing to partly pay for). I was told he would contact me the next day but I didn't hold him to that as we were heading into a weekend. That Monday I contacted him with him telling me he still needed to get in touch with the rep., again with no follow-up. The following 2 weeks, I made many phone calls back to Tony, leaving messages for a returned callback but got nothing! When I finally was able to catch up with him, Tony asked if he could put me on a "brief" hold. After holding for 4 mins., the call was cut off and I received a text from him saying he would call me right back. From that point, I have yet to receive that call back. Long story short & moral of the story: don't leave the Home Decor department, at the Mt. Juliet, TN location, until you are 100% happy and get your results while you are still there! I would have been much more satisied if Tony had simply called me back with Bali rep updates &/or for him to have told me that the valances are designed to be flush with the window frames and have been cut as they are designed to be. Instead, he made this become a very FRUSTRATING experience!!! read more

I went to Lowe's to exchange an item. I met Ricky at the customer service desk. Ricky tried his absolute best to convince me that I did not purchase my item at Lowe's. I scanned the item via the Lowe's app to show Ricky that Lowe's does in fact carry this item. Ricky was very rude and combative. Thank you Ricky for the terrible experience! read more

On 8/16 I placed an order online for a washing machine. The process was fast and easy. I was not able to schedule a delivery online, but it assigned a date of Wednesday 8/18 between 12-4pm. On 8/18, we waited, and waited and waited...until 7:30pm when we called the 3rd party delivery service our store has contracted. We were told that the delivery driver had injured himself and they would not be coming that day. When we asked if anyone was going to call us, they meant to but never got around to it. We were disappointed, but worked with the service to re-schedule our delivery for today 8/20 between 8a-12pm. Today 8/20, again, we waited and waited...but nobody showed up. So we called the delivery service again. We were told that they had rescheduled our delivery for tomorrow. When we asked if anyone was going to let us know, they said that wasn't their problem and to call the store. Subsequently, I called the Customer Service number online 1-800-445-6937 and held for 45 min. The call was answered, I told my story and the agent said she was going to place me on hold so she could call the store, then promptly hung up on me. Next I started a chat, I have the transcripts if you would like to see them. Gave all the details to Abel S, my chat was transferred, so I had to give all my details again Kim. Kim said she would have the store manager call me 'within the hour'. TWO hours later, we still had not received a call. I started another chat to explain what was going on and asked the representative to get the Store Manager to call us while we were on the chat. This time it worked, and Brian - who said he was 'a' Store Manager called us. It was the most un-polished, terrible conversation I've had in a while with any company. If Brian is a store manager, someone needs to send him back to customer service training. There was a lot of "Well if you would let me finish.." or "That's not our fault, it's the delivery company", or "This is just how things work, I can't help you", with lots of interruptions and absolutely terrible tone. That conversation alone was so bad, it's what sealed our decision to cancel the order and stop shopping at Lowes. Store # 2654 read more

I am a contractor that usually goes to the big Orange place. But my customer wants to use her Lowe's credit card and gets a discount so no big deal I'll go there instead. Let me tell you that this particular location is not very contractor friendly. Firs of all I needed drywall and had to pull off several damaged pieces off the pile to get to some decent ones this is annoying and the fact that they are hoping some poor sucker will buy these is not very noble. Then I go to the cashier (blonde lady glasses) and I say "this is a phone sale" she takes a deep sigh rings up my opener and you can tell she is not happy. She gets on the phone with my client and my client wants to update her email address this lady rolls her eyes while on the phone . When she hung up I tried making light and said you really hate phone sales she said angrily "yes I do" . Well I wish they wouldn't do them either this way my client will just get a orange card .they are happy to see me regardless if I'm doing a phone sale. read more

I had the best experience ever at Lowes in Mount Juliet. Ricky at Customer was very friendly and went out of his way to help me find the correct items I was looking for. Best experience I've had in a long time. read more

This particular Lowe's is only 2 miles from my house in Mount Juliet. During a 100K remodel of my house over the last four months I was let down on four different visits for common items not restocked. As a result, I travel 8 miles away to Hermitage and gave my business to Boomer and Loundon (management at Lowe's). Also, gave my business to Home Depot across the street. Mount Juliet Lowe's could have received all my business if 1) items were in stock, and 2) if the staff didn't try avoiding customers. I want to use the Lowe's local, but not until things change. read more

Horrible horrible horrible- ordered fence panels to be delivered. mount Juliet lowes KNOWINgly sent water damaged and molded fence panels. The delivery guy told me he told them they looked bad. David at Lowe's said he didn't care that is all they had. They were so badly molded and soft wood from water damage. Driver told me LOwEs doesn't have it to where I can refuse order so called immediately. Another nightmare. For OVeR 2 hours!!! On phone or hold w zero customer service. Zero resolution. Told me they were getting manager as I sat on hold for over 30 mins. They put me through to this David that loaded. He refused to refund. He refused to pick up order. He told me to bring it in. Zero acknowledgement of their fault of sending damaged goods. Zero attempt to rectify. And after over 2 hours on phone there was zero resolution- his answer was call back tomorrow sit on hold again tomorrow for another 3 hours of your life and maybe u can speak to a manager. And kept refusing to refund me. Horrible horrible. I will never ever shop at Lowe's after this. Mount Juliet is the worst read more

Apparently Lowe's does not need customers. There was 1 person in the kitchen planning area, and she couldn't be bothered to take a minute from her phone conversation to even acknowledge me - even though I wandered back and forth in front of the countertop displays, looking and using a calculator to figure prices, for 10 minutes. read more

If I could give zero stars I would. This is not a review against Lowe's, but the providence store itself. I wouldn't even know where to begin with my experience so I will just say that I've yet to be helped by a competent worker. Every person who had helped deal with my order has no idea what's going on and are rude to me because they can't figure out how to do their job. It has cost me several hours and hundreds of dollars. I can't even believe how they manage to stay in business. read more

Decided to do curbside pick up at Lowe's. Parked in the pick up zone. Called the pick up number six times. Called the front desk three times. No one answered on any of those nine occasions. Lowes should not propose that it has a curbside pick up as there is no such thing. Will not be ordering from them again!!! Yes it will be Amazon full-time! read more

I purchased carpet 6 yrs ago which was not stretched properly, I had a laminate floor installed with many imperfections, I purchased a stove & the oven light went out 1 week after the purchase & was told I had to pay over $50. for a new one, I purchased a refrigerator & the delivery man handed me the plastic bottom strip which was broken so my brand new refrigerator looked like an old used one or bought from a scratch & dent store. My latest purchase was a shed last year & when I walked into it this morning there are termites everywhere! I have said after each disappointment that I would shop elsewhere but I kept returning to Lowes, but not this time. I will never go there again! read more

AL in the hardware department is top notch. Todd in lumber is great. I could name a few more if I could remember names. I go here for all of my home improvement needs and never had an issue. read more

Ken in the Hardware department was extremely helpful. Then Jennifer was a sweetheart at the register, right before closing. I was having a bad day and their customer service just made my night. Thank you! read more

in the experiences i've had here recently, i've encountered some poor customer service. granted sometimes i forget to take off my cloak of invisibility before i leave my house, so they may just not see me...but most recently, i went in with my husband, and the cashier walked away from us as soon as we approached her to call for an employee to go to another department, and we waited for her to acknowledge us and our one little draw knob we wished to purchase for a few minutes-she could have looked up and said "i'll be with y'all in a moment" or at least a smile and "one moment"....but no, it's almost as if she intentionally kept her head down so she wouldn't have to multi-task by ringing up a draw pull. then other times, employees are more interested in having conversations with each other while ringing up customers than acknowledging the customer and being gracious for our patronage. it's as if they don't even care. take pride in what you do and appreciate your customer. i can drive down the interstate a few exits to go to home depot next time. read more

This is our go to place primarily due to the helpful employees. We literally always find someone to help and WANT to help when we go in here. From the door department, to the flooring and plumbing, even the checkout, we have always had really good people to help us. They don't seem like they're angry or mad or too busy to assist. read more

I've been renovating my home and have spent thousands of dollars at this store. After finding a vanity at the same store that already had a faucet included I Tried to return the faucet I had purchased previously. I didn't have a receipt for it and was told by the clerk and manager that their policy did not allow returns without a receipt. The box still had the price on it, was unopened and I could not even get a store credit. I told the manager to keep the faucet but I would not be back. Looks like they don't mind losing a customer. Home Depot here I come. read more

Like this Lowes. Staff is always friendly and helpful. Store appearance is always clean inside. Isles and products are clearly marked and easy to find ( if you know what you are looking for). Usually not a long wait for check out, but weekends and warmer weather can change that. Overall a pleasant experience. read more

They are terrible ,,,, I have in the last 3 years spent 15k with Lowes 10k on a split unit air system and my most recent was a 1300 dollar dish washer before thanksgiving . We were told that by the 21st it would be installed we bought it on the 8th of November .. I didn't mind that I though at least it would be in before thanksgiving dinner ... I was not contacted by any one and the 21st came and went the 22nd came and went I called and asked and was told oh its been in the warehouse since the 15th and no one told the installation company and now its too late will have to wait till we have some one to install it.. on the following Monday we are finally called and told the dish washer will arrive... it did and was installed ( the guy doing the installation was very good and very professional) but now the dish washer in less then 2 weeks has now thrown a error code and when I call Lowes I get (did you call the manufacture? ) I almost jumped through the phone ... my wife paid a couple hundred dollars for a extended warranty so she would not have a issue with dealing with the manufacturer because its a Lowes installation warranty ,,., Lack of customer service and complete lack of communication is what you can expect... I do not normally write reviews but this was unacceptable.... read more

Don't waste your time and money. Dropped off a mower (used only 5 times) and they charged us over $100 to fix it. Never told us how long it would take or what they did to fix it. I called them after no news a week and a half in. Kids running register didn't have a clue if anything was covered under warranty. Go anywhere else to get better service and quality. Unsatisfied customer. read more

I have some concrete work that a guy is going to help me with. I told him I would pickup the supplies. I needed several 50lbs. of concrete and some other supplies. I entered through the building materials entrance. I asked a fellow behing the tool rental counter if someone could put the concrete and other items on my cart. He summoned another guy that had just come on duty to help me. I have had open shoulder surgery and from using my left shoulder to compensate I injured it. Not only did this gentleman load my cart he also pushed it to my truck. He proceeed to unload it into my truck which has a 8' lift kit. When he was done I tried to tip the worker and he refused to take it. For one its hard to realize you can not do something that you have always done.I offered a substantial tip to the worker and he refused 3 times to take it. He said "give it your son when he unloads it". How refreshing. in these times to see people that have good old fashion values and they are willing to help.. read more