I always though Lowe's was good, but I will never buy anything large at this location again. $2,000 order for tile, made in person, was supposed to come in last Friday. It did not. I called in 4 times yesterday, and never got anyone in the flooring department. I kept getting transferred back to customer service, who then kept transferring me back to flooring, but no one ever picked up. Finally I went into the store, waited in person for a good 30 minutes. Kept asking associates for help, even went to the customer service a few times. Kept being told the would find someone, or page someone. Even heard them page a couple times. Oh, and I was waiting in the flooring department with other customers. Finally a manager in customer service informed me there was no one in flooring that evening. There would be the next morning. So, I start the circus over again at about 9 am the next morning. Again, keep calling flooring, no one picks up, keep getting transferred to customer service, who keeps transferring me to flooring. Then I tell the customer service person I don't mean to be rude, but I keep getting the run around again after what happened to me the previous evening, so she transfers me to flooring saying there is someone there, and it rings and rings and rings, it transfers me back to customer service who then transfers me back without saying a word. This goes on maybe a dozen times, taking up what felt like 5 minutes, but I'm not hanging up because I need to know where my tile is. I have people coming to start installing it today, I mean I know they have some demo to do first, but I know they will need the tile very soon. Eventually it get put on hold and I sit on hold for another 5 minutes (the complete time of the call was close to 15 minutes). At that point I break and I hang up. I called back again, and finally got someone. I'm sorry, but you should not have to go thru this much BS to find out what happened to an order you place in person, in the store, and they have you pay upfront to place it. When I called in yesterday, a simple "there is no one in flooring right now, they will be back in in the morning would have saved me over an hour or two of my time, and I likely would not have been so pissed to write this stupid review. Yes, I would have still wasted probably 30 minutes this morning in their phone circus to get hold of someone to get my answer, and to that end they need a better way of answering phones, but it would not have been so bad. I get it, they have other customers, and thanks to the idiots running the country good help is hard to find, but come on. I run a business, and if we treated a customer who paid upfront for a service that we did not provide on time, and then I gave that customer the run around like this, I would lose that customer. read more

Staff was excellent and gave great help with everything we needed. Mike was the first to help us by making us keys and he laughed and joked with us about the shape of my mom's keys but made sure that he would make it work even though it was bent and in bad shape. Sarah also helped and joined in on helping make the keys and also directed us to exactly where the screwdriver set was that we were overlooking and gave us excellent advise. They both went above and behind and were very helpful and considerate. I think they make the staff as a whole look fantastic and deserve reward and praise as it is hard to find good customer service these days. I highly recommend this Lowe's if you need great customer service. read more

The in store service and their phone services are the worst. Several hang ups at the pro desk and bad inventory required you ordered online with an additional $85.00 for shipping which seems to be their shipping cost for all items. A rip off. Go to Home Depot where I was treated great! read more

Purchased lawn mower was charged twice... Was told would one would drop off since online purchase. Now if you purchased something worth $8,000 and your charged $16,000 on your account because ones a authorization and the other one is a purchase so just let me tell you you better have $20,000 in the bank for an $8,000 purchase so sad to see LOWES DO THIS I Was a loyal customer for 20 plus years purchased everything there now I'm double thinking to go somewhere else. Check your charged people and your credit card. read more

My mom & I came to get a few flowers, some garden edging fences, & mulch. Paid for it all & the cashier rudely says, "We won't have anybody to help you." Thinking the mulch stacks were readily accessible(no plastic shrink wrap, I said "okay, I can manage." I load my mom's car & take the cart to the mulch loading area, & everything is wrapped! I walked to the customer service desk because, WHO CARRIES A BOX CUTTER WITH THEM?! I told the customer service desk what happened & they said they'd send somebody. I purchased a drink for my mom, who was waiting in a HOT car on an 80 degree day with the dog. Low and behold, NOBODY came out after they were called to assist. I finally got annoyed & cut it with my SC State ID. We loaded the mulch & drove through the parking lot & saw 3 employees standing there doing NOTHING! There was nothing to show they were on break or anything. Trust me, we will avoid this location! read more

This is the most fraudulent store ever. They saw me a Frigidaire refrigerator in February and this is June 1st it still does not work it has not never worked they will not replace it or fix it and I have the 3 year warranty so you tell me this is the most fraudulent store ever he called to talk to a manager and they will not talk to you they say they are in a meeting or out of the office or gone The repair man said the refrigerator was bowed and is unfixable Tony and appliances has told me at least 10 times that hes gonna call me back every time I go over there and he never does I try to talk to the manager they're never there I talk to an assistant manager he gave me his name rob he would not give me his last name that tells you how fraudulent the store is do not shop there do not buy appliances there do not even go on the parking lot.Sad because I have spent around 100000 there building my house we honest people need to find a store that sells and service appliances read more

AWFUL! Drive to Home Depot, drive to the other Lowe's in Myrtle Beach, but steer clear of this one!!! Stacy the manager is the most rude and unprofessional manager I have ever encountered at ANY business establishment! After having issues with appliances we ordered not coming in, I was advised to speak to Stacy, NEVER AGAIN! Not only was she rude and hateful to me, she was rude and hateful to corporate when I filed a complaint on her. It will be interesting to see what happens with this foul woman! Lisa in appliances on the other hand will go above and beyond to help and answer any questions you may have, Lisa needs Stacy's job and Stacy needs a job in a back padded room with no access to employees or the general public!!! read more

Good prices terrible service CRAIG in kitchen projects is not a people person and not Avery good sales person think I will go to Home Depot went back to Loews they definitely have the best prices update if you call the store no one is ever is home read more

Lowe's Home Improvement - Hardware Stores Near Me - Myrtle Beach, South Carolina

This review is for Stacy in appliances. She is a rockstar. I ordered a refrigerator back in May and it was in sock and was supposed to here May 31 well it was sold out from under me and I was told it would be in June then was told it was back ordered. I was told this each and every time. I even spoke to one of the store managers who told me September 12th. The time b4 last I called and they said it would be November 28th so i drove back to the store for the 10th+time and a guy told me they had 2 in stock in Wilmington and told me I could rent a truck and go get it if they really have it and gave me the number to that store. I Finally get in touch with somebody and they said that they had just sold it to someone online. Meanwhile I have been waiting for a while. So I drove back to get a refund because a local company could have me one in 3 days to 2 weeks. Guy who was back there said he would call someone so I waited and Stacy came and off the bat she said well the reason your not getting it is because they have it in stock in store for delivery so that is why the warhorse has not sent one to us because we have them in stock. She said I would have never gotten one and that they should have changed the stock status the first time they told me is was on back order. I was frustrated and super thankful at the same time. Frustrated that no a single person at that store and the many trips and hours I spent in there not one other person caught that mistake and I could of had a refrigerator. So thankful that Stacy was there this past Sunday and she just called and told me it was in and that she is going to put a huge sign with my name on it so no one will take it and it will be delivered this Sunday Thank you so much Stacy!!!! read more

I spent over an hour in appliances with no one there to help. Finally got someone to help and ordered a refrigerator and a stove. Got the refrigerator but stove was supposedly out of stock yet the website says I could get it that day. Was told it was already paid for. Finally got one ordered and day of delivery got a phone call at 7 am saying it will be delivered in 17 minutes. Did NOT happen. read more

We bought $3000 worth of hardwood floor and rugs for out condo with FREE installation. The hardwood floor installers found some water damage that needed repair. We had it fixed in one day but then were told that we wouldn't be able to get the installers back for 2 weeks. So we now have a plywood floor to walk on for two weeks because the rugs had been removed. Everything might have gone better but one glitch and then the customer suffers. After tearing up our rug, we feel deserted and thought we would be priority to get the workers back, WRONG. They don't seem to care. Good luck to anyone using Lowe's service installers. read more

This store has done the Most Ridiculous thing in their parking lot. The immediate spots in front of the main doors to the store are for order pickups.. like MANY spaces ( and you don't see any cars parked in them) which leaves those of us who need handicap parking, in search of the Few places they have designated to park in. If we can wait to go to Home Depot, we will for this Very Reason. read more

Lowes store #1004 8672 Highway 17 Byp S. I had a patio door installed. The contractor was Makenzie contracting. The door doesnt work properly. The contractor ordered replacement parts. When the parts came in a new contracting company Rock Solid came out to put them on. They replaced the parts and said the door still is not working properly. Both of the Lowes installers have said this. The location asst manager named Chris was horrible to work with. I have gone to Lowes corporate. The local news channel is my next stop. This has been over a year process. read more

Worst Lowe's in SC, they treat their workers like shit and on top of that half of them don't even know what they're doing. The people in carpentry area can't cut carpet, if you work there it shouldn't take 4 people to help me with a small roll of carpet. This place is a joke. read more

For the people saying to go to the orange store, just remember that the orange store is the one that supports and assists illegal aliens all over the country. If you are a retired military person, Lowes is the best store on earth. No problem with service at ANY Lowes store because I know where the little buttons are that tells customer service to come to your location. The prices are way better than the competition, hands down. Anyone buying appliances anywhere else just lost a lot of money not buying it at Lowes. If you see a review of Lowes that is less than 5 stars, take it with a grain of salt. By the way, I have nothing to do with Lowes - never worked there, don't even know a person that works there. I'm just a lifelong customer and will continue to be so. read more

Spent $500 on a dishwasher from this Lowes with installation and they couldn't install until the next week which I understood, however, when they came to install the dishwasher it was broken, so the driver said he would put me first on his deliveries for the next day with a new dishwasher, well the next day comes around and they call me and say they don't even have the dishwasher in stock. I'm sick of being lied to, and not even given excuses or explanations for why I'm having to wait two weeks for this when I spent so much money on it. The people here do not care - they say "oh sorry" and then continue to disappoint. Anyways, I cancelled my order and bought a dishwasher from Home Depot with no problems whatsoever. Do not waste your time with this store, they don't care. read more

Rarely use my credit card. Used it today at LOWES (store #0410) in Myrtle Beach SC. Within less than 4 hours I was advised by Visa that my card had been duplicated and used in Georgia. When I called the store to advise them of situation, I was connected to an acting store manager female named Peet (?). She was rude, condescending and not interested in helping me. She actually hung up on me! Not what I expected from LOWES and I'm sure their home office will agree when I contact them on Monday. Beware! read more

Staff here were very helpful. Jim in Hardware showed us the products we were looking for and left us to make our choices. This will be my source for building supplies in the area from now on. read more

We purchased a Kitchen Aide Refrigerator from Sheila in April, 2019 and she was awesome!! We didn't have much time and she suggested we purchase the Kitchen Aide fridge to match our other appliances. It was a toss up between the LG and the KA. So glad we followed her advice, as it is the perfect one for us and our new kitchen. Thank you to Sheila. Also, the delivery men: Marquis and Jeremiah were very professional and experienced. Marquis took charge and they began the delivery process. Both treated us as if we were their parents and took special care to ensure the heavy appliance didn't cause damage and was hooked up perfectly. Also, they explained a few things that made our use of it easier. Yes, refrigerators today are a technological advancement from our last, purchased 12 years ago. Thank you Lowe's and thank you to Marquis and Jeremiah. read more

We bought a Washing Machine and 3 weeks later it died and we called to have it replaced. They sent someone out a week later who told us to call Lowe's to have it replaced. We called and we're told we had to wait for the estimator. We called 5 days later and we were told they would be fixing it. 2 weeks later we called and we're told that now that it was more than 30 days since purchase they could not replace it. Here we sit 44 days later washing cloths in the sink still waiting. Customer service for this company in Myrtle Beach is all about the company dollar and nothing about the customer. I would not recommend this company to anyone. read more

Extremely rude stuff. Poor selection. I am avoiding to go to this store despite the fact that this store is conveniently located across the street from my house. I prefer Home Depot primarily because of the super rude staff at Lowe's read more

Went to buy paint for our nursery today and the man who helped us was very friendly and gave us great advice! The paint was exactly what we looked for! read more

Horrible customer service, no initiative to help customers. Not knowledgable and they never seem to have staff in the department you are in, yet numerous employees just standing around, telling you "oh, that's not my department" read more

No customer service. Not one person will assist you. Save your money and go to Home Depot. They have people that will offer assistance at any time. Lowe's need more people,better training on how to respond and respect the customers in the store. Worst place to shop ever. read more

ordered 6 appliances from lowes in Conway. Out of 6 appliances delivered, 3 were damaged. Trying to exchange for new ones was so ridiculous. We spoke with manager, assistant manager, appliance manager and the delivery department at lowes. At one point, delivery person told us refrigerator and dishwasher were on the delivery truck that broke down and when we called and spoke to lowes, there wasn't even an orders to pick up damaged appliances and give us new ones. Assistant manager told us yesterday we would get new refrigerator today and even got a confirmation email it was coming today and spoke to delivery department after we received email. Delivery person told us they only had a damaged refrigerator from something else and had to reorder one and it would be 7-10 days more till we received refrigerator. So, if we get refrigerator in 7-10 days, that will be almost a month since we ordered and paid almost $7.000 in appliances from lowes. The 3rd party delivery service was great. Lowes-terrible! read more

Horrible customer service! Can't get people to answer the phones, and when you ask for a certain department; it rings and rings. If I go into the store to look for a specific product, it is almost impossible to get assistance. Associates walk past you and don't speak, or much less ask how they might help you! I have also had associates with no manners, who walk right in front of you and never say, "excuse me." I am disgusted and will probably take my business to someone who cares! read more

Staff not very knowledgable especially in outside lawn in garden area. Their "lead" nursery lady, Debroah is a joke when it comes to knowing plants and it appears she is on something. Heard her complaining about customers out loud as I left. Not very professional. Seems like a lot of finger pointing and not enough assistance at this location. read more