Went in to get lightbulbs and a filter for my mower, unfortunately they didn't have the correct bulbs but I did find the air filter but wow it was 16.00 was in a rush so paid price and got out. That was very pricey. Did self check out and bounced. read more

Lowe's Home Improvement - Light bulbs - Appliances Near Me - Pasadena, Texas

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I went to Lowes & spent almost $2000 on a Refrigerator. They asked for My Phone# & Name. Pulled up my account, used my card on file. In less than 5 Mins I bought a new Fridge. Wife wanted Extended Warranty so I went back to buy it. That's when it got crazy!!! I asked to use $25 rewards cash from fridge purchase. 1st they said no cause its tied to original purchase. After a bit of back & forth, they said It would have to be a separate purchase. I said "Fine make it separate". Then I find out I can't use the rewards - I have to setup 2 factor authentication to use the rewards. I need to access my e-mail which is on my desktop. I then asked - So, Lowes uses 3 times the security to use a $25 Cash Reward than they do to spend $2000 on a refrigerator? Mgr Alex says, "Yes it's for your protection". Well Alex, where was the protection when I bought the fridge? It looks like at Lowes, if I have a MyLowes Account with a card on file, I can spend a whole lot with just my Phone# & Name. But if I want to use the MyLowes rewards I have to jump through a number of hoops to make sure nobody else gets my $25 reward. This all seems very backwards, or maybe they don't actually want you to use your rewards. read more

I visited this location to invest in 200 feet of extension cord. One might ask, "Why would I need that much?" Well, let me tell you, I go camping a lot. So sometimes, I need extension cords to hook up my Jackery, or if I am at an electric site and need to plug in a heater to do winter camping in my tent, it came in handy. I found an employee who directed me to aisle 11 or 12. I went to aisle 11, but it wasn't there. Once I walked to aisle 12, I saw various extension cords in different colors, from 50 ft to 75 ft. What's nice is that they had a special on 100 ft of extension cords. The original price for this brand was $64, but the sale price was $26 on the package. So, I picked up two of them. While standing in line, Belinda, the self-checkout cashier; politely insisted on helping me. I went ahead and took her up on her offer. Belinda surprised me! She asked if I had the MyLowes app and I told her that I didn't. I admitted that I used to work for Lowe's in Clear Lake and had an inactive membership card. Ms. Belinda asked me to download the app and even showed me how to set it up. Once I got the app up, she explained the benefits of using it including the rewards. Last week, I was at another Lowe's and couldn't find the boiled linseed oil, I immediately pulled up the app and found what aisle it was on. So it comes in handy. When Belinda rang up the extension cords they were $14 a piece, so I got a steal! I told Belinda that I was interested in seeing Bonnie who works in the Outside Lawn and Garden (OLSG). She paged her for me. I went and surprised her in the garden. We hugged and she greatly remembered my face. The garden center was flourishing and the plants looked beautiful despite the winter front coming in again. The tye plant and hibiscus were vibrant! I wanted to buy some; too bad they are full sun and I don't have access to that kind of sun. Bonnie is doing a splendid job with taking care of the plants. She prepared them for safety out of the frigid temperatures. I like this location. read more

Lowes Pasadena is very quick to take your money they do not answer the phones the very few times they do they will put you on internal hold no joke I have held for two hours waiting to speak to somebody I've called back and each time I get put on hold . Getting delivery service is always been slow with Lowes Home Depot seems to be faster I received a call told me they had it in stock and ready to to be delivered could not give me a date of delivery that was another department that department has not called in a weeks time I called 4 times and I was put into the internal zone of hold.. but like I said they're quick to take your money but very slow to return it This was regarding a dishwasher. read more

Don't go unless you have NO other. Workers are lazy, rude and too bothered too be helpful although they could just check their app!! Very frustrating, so vowed to NEVER GO BACK. read more

Lowe's has always been great but between the 3 stores nearl me...Pasadena...pearland...and Brooks...I prefer pearland...100% follow thru to the time you look at a grill...patio. Furniture or lawn mower....associate will help you out...make the sale...ask if you need anything else...take you to checkout and load it in your vehicle...100% customer service....pearland knows how to treat a customer right... I have never had that type of service... Usually is they load item in your cart and you drag it to cashier and then takes 10 minutes to get a loader to help....mean while you are standing out there in the sun read more

This store is nice but when I hunt for something 90% of the time I go across the street to Home Depot, except the garden center. The garden center is way bigger and batter than Home Depot. The plants all look great and the ones I've bought have done great. There pot and planter boxes have a huge section of nice stuff read more

Lowe's Home Improvement - Appliances Near Me - Pasadena, Texas

Bought a Sharp microwave oven for $129, unopened box. Got it home, plugged it in and had zero power and/or lights. Dead on arrival. Not Lowes' fault. However, the top down problem with Lowes hiring, customer services, and knowledge base is as bad as it gets for a business that has been around for 40+ years. Last week, a paint dept associate rudely walked away during my complaint of a bad match...flatly refusing to try again. Home Depot got it right the first time. So my story has a good ending. read more

REGARDING WASHING MACHINES I bought a whirlpool cabrio from Lowes several years ago. It is the worst washing machine you ever saw. It never spins out correctly. Just save your self a lot of grief and skip Whirlpool. It used to be the name you could trust. My parents always had Whirlpools. Never again. read more

Purchased 2 plumbing items from Gulfgate Lowe's on my way home from work, within hours tried to return and purchase the right size items to the Pasadena Lowe's on Fairmont. Employee scanned the two items, one item scanned the second did not. I was told they did not carry that item. I had the receipt! I was told I had to return items to the Gulfgate store where I purchased them by the employee and the manager. There's no place like Home Depot. read more

Purchased a refrigerator at store. When delivered it was damaged right out of the box. The 3rd party delivery company they use sent it back. Lowes stated they will send a new one the next day. We attempted to get a new one sent back the same day but the Appliance store manager JoAnn would not do it and argued with my wife about thats the best she can do so "take it or leave it" as she put it. Next day same thing. Frig was damaged upon delivery. After speaking to multiple managers the best they can do is send the same one back tomorrow that we can use until they send us an undamaged new one to swap out. Decided to cancel and go somewhere else. Customer service there is terrible. Only person that was willing to do anything was a lower level appliance manager by the name of Richard. read more

Bought a washer and dryer two days ago , they never gave us the option to set a time for delivery said we would be getting a phone call to set up the delivery time . Tried setting up the delivery for after 4pm and the third party delivery service they use said we had to get Lowe's to send them specific paper work for that delivery time . Well long story short it's been two days going on three and on one can seem to be able to get me the time I need the washers to be delivered. This will be last day I deal with This and then I'm canceling my order and going to Home Depot. This is the absolute worst possible way to do business and I hope no buys appliances for this place has to deal with this read more

It took 2 months to finally get a vanity & countertop for my bathroom installed at my residence after paying a total of about $1500 at Lowe's in Pearland. You cannot amagine what my wife and I went through. Management, sales, phone calls to their corporate office for numerous complaints did absolutely nothing. I purchased another vanity & countertop for my other bathroom at another store. It took them 7 days from start to finish to purchase & installation, including plumbing. The cost was about the same, but 54 days sooner for buying and installation than Lowe's. read more

Been waiting for an hour to pickup an order we placed online. So much for trying to save time.

Pro: Has what you need most of the time Con: unhelpful employees - one cashier on a Saturday afternoon - forklifts parked in middle of aisle read more

I bought materials from the Lowe's at Baybrook. Had to return the same materials so I went over to the Lowe's on Fairmont Parkway because it was closer to my job site. The Lowe's at Fairmont Parkway would not accept the return material I said I had to take it back to the original purchase point. It is the same company. I see why this place has two stars. read more

My husband asked me to get a couple of things from Lowe's today, so off I went. I've been here several times, but usually I go to the garden center. Not today. I walked in the doors and was not greeted, and honestly I didn't know where to go. I ended up finding a gentleman who was a wonderful help. He led me to the shelves I needed and was incredibly nice and entire time. I can't remember his name or I'd totally give him props for being awesome. My family usually prefers Lowe's over Home Depot, and my visit solidified that preference. read more

I ordered a washer/dryer set from Lowe's over memorial day weekend and got a killer deal after coupons and no tax (energy star weekend, y'all!) *Tip! if you are moving, check out lowes.com/moving. you can sign up for a 10% off coupon! It takes 7-10 days to get the coupon so think ahead! During online checkout, the website told me i would be contacted within 24 hours by 3PD--the moving contractor lowe's uses for their deliveries--to set up a delivery date and time. Instead of getting a call from 3PD to schedule, I got a robo-call telling me they would be coming the next day between 8-10am. ummmm yeah, that wasn't going to work, so i had to call and reschedule with them. Then when they were supposed to come, they called me and told me that they wern't going to be able to make it. Then I had to reschedule again, and they couldn't accomodate that either. It was a huge nightmare. When they finally did deliver at a time that was completely inconvenient for me, they left the wrappers and papers from the packaging strewn all over my patio--making no attempt to clean up after they left. and they didn't switch the doors on the stacking washer dryer so they opened the same way. I provided feedback to Lowe's, and Steven, the Pasadena store manager, reached out to me. He was very apologetic and went out of his way to make sure that I was satisfied with my order. He is even sending someone out to correct the doors for me, for free. So in summary--customer service at this Lowe's is great. They should, however, consider changing delivery companies! read more

People who say that Home Depot is friendlier and better organized must be doing something wrong. Lowes is always top notch, as is this particular location. I always get help when needed and the associates are polite and respectful. Keep it up! read more

Good service from the employees, the management sucks. They always have the bare minimum of people working at any given department. I went in to purchase a washer the other day but came out empty handed. I wanted to speak to a manager and a girl from customer services tried calling someone named Arely to come talk to me. The girl kept calling and calling but they never came. I'm going to take my business elsewhere. read more

An Employee named Emma helped me find some interesting items I had on my list: Sunsail, carabiner, kitchen faucet, etc. I cannot say enough about this young lady, very pleasant and extremely helpful. She checked in the computer what was on my list and we went on our scavenger hunt to find everything!!! She helped me find all my items, and if she did not know the answer to my question, she would find someone that knew!! read more

I've never had a bad experience at a Lowe's until I was at this one. Shirmika, the lady at the customer service counter, should not be allowed to work in customer service. She was extremely rude during our entire conversations, rushing me, and refusing to give me a price after I had the manager involved. Your own co-worker even called you rude behind your back, so you seriously need to get yourself together or get out of customer service and work somewhere you don't have to deal with people because the way you handled things was unacceptable and if I were the manager, I would of fired you on the spot. read more

The level of customer service at this Lowe's is impeccable. I am always helped when looking for a tool, and when I go to customer service to return something they are very prompt. The customer is truly a top priority at this Lowe's. read more

I loved to shop at the Pasadena, TX Lowe's for so many years, but now the music is so loud and obnoxious I only go in if I can't find something I need at Home Depot or other building stores. I have spent many thousands remodeling two houses and I think Lowe's is cleaner and the employees friendlier, but the music is so horrible and so LOUD that you can't even think. It gives me a headache. Right before Christmas, I went to Home Depot and the Christmas music was so wonderful that I saw people literally dancing in the aisles. The store was packed. I couldn't find the brand I wanted and decided to brave the obnoxiously loud music at Lowe's because I knew they had the brand I wanted. As I entered, the loud music hit me in the ears like a boxer's punch. I ran to get the item I wanted so I could get out of there as soon as possible. (The store was almost empty). As I approached the checkout counter, I heard, "BAM, BAM, SCREECH, SCREECH, SCREECH, CHRISTMAS!!!!!!!" I was shocked that the horrible music was actually Christmas music. Supposedly, Lowe's has a new Chairman of the Board. He needs to wake up or get his hearing checked because Lowe's is definitely losing customers because of the loud, horrible, and annoying music. By the way, I just went back two days ago and the music was a little better, but it was still very, very loud. God save us from the music in Lowe's. read more

Do NOT try to schedule a delivery using Lowe's delivery service. They outsource to another company XPO, or XTO and they are THE WORST. You will not be able to schedule a time for delivery at all, they just show up whenever and expect you to be there. You can't talk to anyone at the delivery company, you have to go through Lowe's and it's all automated and time frames are "approximate and not guaranteed." So if you want to get anything delivered on a workday you'd better take the whole day off. When you call the customer service number to reschedule you'll get Megan who is SO rude and you won't get anywhere trying to get a delivery time. Just take the whole day off and get your pay docked a full workday so you can be home whenever they decide to show up. read more

Been here couple of times this week and I never can find anyone . I was in the appliance area waving my arms looking around for 15 minutes. A guy was in the kitchen area just sitting there and I went over to him and he sent me to a turkey different area for an appliance part but it was the wrong aisle read more

Lowe's is a higher end home improvement store I come here for better quality such as faucets and new designs a costs a little more than Home Depot but you get the quality and design. Willie always helps me here I wish every staff member at every store was as good as Willie!!! read more

If your saw is broken, he about you put up a sign saying it's broken instead of having people wait 25 mins to only have a guy say ohh... yeah it's broken! So frustrating read more

Ordered a grill online for my husband's father's day gift and when he went to pick it up, the girl behind the counter kept saying the card was not authorized. She tried it several times and it didn't work so she cancelled the order and rang it up as a new sale. At that point my card was declined and when I checked my bank account, the charge had been submitted 7 times. Over $2,000 was pending from my account and they couldn't do anything to reverse the charges. I called my bank and they said that their Chase VISA had to cancel the charges, but when I told Lowes' they said there was nothing they could do. I've been without the $2,000 all weekend and it's Monday and the charges are still pending on my account. I don't know what she did, but it left a huge burden on us this weekend. read more

(Written on 12-09-17 wasn't able to post due to no internet at the new house) This is the worst most unorganized place I had to deal with in my lifetime. They have made my moving into a new house a nightmare. They don't know what on earth they are doing. Ordered a washer, dryer, pedestals and a refrigerator. Was given today as my delivery date (12-09-17). Called their customer service to find out if everything was good to go yesterday. Spoke to a Mary who seemed like she hated her life. Said everything was good to go. The day of the delivery got a call from Katie from the Pasadena location who said our refrigerator wasn't going to be coming and would come in a few weeks because it was a special order. Spoke to about 5 different people throughout the day who didn't give a crap. Got transferred from one to another or was told "let us figure something out and we will call you in 20-30 minutes" never got a call back so when I called them after an hour had to stay on the line for 20 minutes to get ahold of someone. Spoke to a Lexie who said she will try to get us a loner from the pearland location. Once again she said she'll call us back. She did and said a Brandon would call us from the pearland location. He never did so we called the pearland location and were told he would call us back. When we finally got Brandon the manager at the pearland location who had no clue what was going on. He wanted me to come in and get something else and that was all he could do. Didn't have any loners available. Why the hell would I buy something if I have to come back and get something I don't want and have to pay full price for another one. We were supposed to get our stuff (washer, dryer and pedestals) delivered today from 6-8pm. When I called to find out where the washer and dryer was. I was told they were coming tomorrow and only the washer without the dryer and pedestals. Like what the hell are you guys sitting answering phones for when everyone has some different information. First I was told no refrigerator and now no dryer and pedestals. The girl tired to call the Pasadena location and they were close at 8:15. Now I'm at my new house with an infant and a toddler with no appliances. So thank you so much for your horrible customer service!! Will always recommend everyone to Home Depot over lowes. No wonder their phones are always busy because no one probably gets the stuff they order. Update before I post. Got my washer, dryer and pedestals on 12-10-17. The only good thing about this was the technicians that came to install the appliances and knew what they were doing. read more

So many workers, and no one to help. Husband and I are redecorating our home, and had decided to purchase a faux wood blind. After narrowing it down, we decided on one but couldn't find anyone to cut it to a specific size. Walked around in the department for 25 minutes and found no one. Walked up front and asked for a manager and instead was given the phone number to the store. So no one to help, and bad customer service. Smh! read more

I had the worst experience in believe ive ever had from a retail establishmemt after visiting the Pasadena Lowes in not going go into great detail but after 2 of the worst hours in left that place WITHOUT the dryer in had purchased and paid for online and my baby in my arms crying he was ready to go home pawpaw and saying to just refund the $back to my account as i walked out never again lowes once was enuff for me Home Depot here i come read more

They have a very good practice on returning products. I had bought a shower door which I eventually discovered would not work for my bathroom. I had taken all of the parts out of the box and left the box outside for four weeks. I put the parts back in the box and taped it closed the best I could. Lowe's gave me full cash back. They have a very good selection on appliances. In the past year I have bought a refrigerator and a drier from them. Very good delivery service. When Hurricane Ike was approaching in 2008 they were well prepared with plywood, hurricane clips, and many employees. read more

I needed a refrigerator in a hurry so I bought one in the scratch and dent section with a guarantee for a delivery 2 days later but I never got a call for my delivery and when I followed up I was told to wait until 10 days later for a delivery which is unacceptable when I was told 2 day delivery for an in stock item. Manager was not able to offer any solutions and does not offer loaners like other lowes store do. Very unreliable location I will never shop here again. read more

Ii love Loves, but f you are a disabled person who needs to use an electric cart, you don't want to go to the Pasadena Lowe's. There are unshelved materials and displays in every aisle, making it difficult to get around. What a mess! read more

Customer service rep was very rude and unprofessional I asked to speak to a manager and after 25 minutes of waiting I got angry and left the store. I will never again do business with Lowe's I will only shop at Home Depot. read more

Needed help with ordering windows for my house. I couldn't find anyone to help me. Long story short John Valentine was found and helped me and my husband when the poor guy had no clue of what he was doing but he helped. We had went that day hoping that Chasidy wasn't there this time. She's actually the one in charge of that area. We had went the previous day and she completely ignored us. She is the most laziest , rude because she never bothered to ask us if we needed any help and so unprofessional. Darn I really hate people like that. Not sure how they have a job. But yeah. That day when John helped us he was trying to get Chasidy to come help us . Took him about an hour to locate her . She was at lunch apparently . I asked him who was in charge of the area and he told me it was her. I told him just never mind I didn't want to see her face because of the previous day. I said thank you and took myself to Home Depot. Had an awesome experience with Mr. Jose at Home Depot. And to Lowes not sure why you have people like Chasidy working for your company. read more

Well I see some good reviewed on here I wondering if I'm at the same lowes because Jesus help these people! ...had them repair my roof after the hurricane and my roof still leaks! I'm done dealing with the warranty issue and stuff to even bother..thennn I made the mistake of having the confidence of them installing two ceiling fans in my house...they worked for about an hour then on one of them the light won't work on it, the other started shaking around Jesus! I thought I would've learned the first time in having them come work on my house. NEVER AGAIN will I be doing any business with them. read more

I have been an avid Lowe's supporter for years. I prefer going to Lowe's over the Home depot across the street for so many reasons its hard to list them. But that is rapidly changing. From spending an hour just to pay for carpet that was ordered and i was informed the bill was ready for me to come in and pay for it. To ordering a grill that was to be assembled but they left off the cotter pins to hold on the top. Basically the service has been getting worse and its store wide issue. Thank you to Darlene in flooring who was a great help to get the carpet process handled. Hiedi a store manager could really use an attitude adjustment. I way she spoke to me and to the staff members trying to assist me was disturbing. read more

We went to purchase about $1,000 worth of interior doors night before last. We found a representative walking by and I asked her to please page someone to help us with the doors. She paged.. we waited 10 minutes. NO ONE SHOWED UP. So, i started walking down the aisle up to the customer service desk.. they paged someone again.. NO ONE SHOWED UP.. I called the store twice from my cell phone.. still NO ONE SHOWED UP.. I went walking back up to the customer service desk- happened on an older gentleman representative.. told him we were getting extremely frustrated with NO assistance in their store.. asked for the store manager. Older man stayed with us.. the manager shows up we explain what is happening. He said, I'll tell the person over me we are short staffed.. ( WHAT?!!) anyway, Him and another rep help us get the doors. WE HOPE WE NEVER HAVE TO SHOP AT LOWE's again.. HORRIBLE CUSTOMER SERVICE!!! THIS HAS BEEN GOING ON FOR YEARS!! read more