Quickly replied to me to setup an appointment for my refrigerator/freezer that was not cooling. Showed up on time, was very professional, knowledgeable, and even cleaned the appliance filter. The filter had never been cleaned since I purchased it over 7 years ago. It was 2 inches thick with dirt and pet hair. I will definitely use Appliance Cowboys for any future appliance issues. Great job! read more

They could send a text or Respond but the only person I got a response from doesn't come to my area in Pearland and I know he's good. I used them on the north side. This company did not respond. read more

Our ice maker had been broken since last summer, and my sister-in-law recommended Appliance Cowboys. Maynor quickly diagnosed and fixed the issue. While he was there, I mentioned a problem with my range--one burner constantly clicked and wouldn't light on its own. Another company had already told me it couldn't be fixed, and the manufacturer even refunded my extended warranty. Amazingly, Maynor had it working in about ten minutes. No more clicking, and the burner lights perfectly. After two other technicians said it was unfixable, Maynor fixed it fast. I'm so grateful and highly recommend Appliance Cowboys! read more

Appliance Cowboys has saved me on multiple occasions with my Speed Queen Washer and Dryer repair! They use factory replacement parts so that quality is high. They also do great research on recalls and warranty claims which is a good value. I appreciate their responsiveness. read more

Excellent response from this company! Easy to make an appointment. Very competent repair man. He (Angel) was on time, and knowledgable about the dryers problem. He had to get a part and brought it back promptly the next day. 5 stars for the ease of the repair in a timely manner, and the courtesy of all the employees involved. Will use again! Thank You. read more

Timely services on New Year's Day. Quality diagnosis. Repaired same day after getting part. Cost was higher than expected (~ $100 per hour on labor and they charge drivers drive time). read more

Angel took excellent care of me. Blessings over him! Will use Appliance Cowboys again

Appliance Cowboys repaired my Blue Star Oven, which a lot of companies do not service. Marco the technician called and arrived right when he said he would, he explained what was wrong with the oven and repaired it asap. He also explained what to expect by way of future issues so I would know what to expect of the replacement parts. Very good service, I highly recommend them. read more

Appliance Cowboys - Blue Star Range. - Appliances & Repair Near Me - Houston, Texas

I've used them a couple of times and highly recommend them the appliance rep. Daniel took care of our washer and refrigerator. He saved us from having to purchase new ones again. We definitely have them on Speed dial. read more

I had some remodeling done in my kitchen, and after the work was completed, my 6-year-old GE oven stopped working. After researching a few repair places, I landed on Appliance Cowboys. I called them on a Friday, and Hector came out on Saturday morning to fix my problem. Just some trash the workers left in the fan motor. Appreciated his honesty and cannot recommend them more highly. read more

Our dryer and ice maker both broke the week of June 17th (7 weeks ago). Appliance Cowboys sent a technician out 6/19 to repair the dryer and 6/28 to repair the ice maker. As of today, both are still not functioning correctly. I write this review with extreme frustration, as I have tried to reach out the company directly and was told a manager would get back to me but I haven't heard from anybody. I called again today and was just told that they will be sending these same technicians back here this week. The technician told me that my dryer issue was due to the vents being clogged, so he instructed me to call a different department from Appliance Cowboys out, I paid the fee to clean out the vents, but lo and behold, that wasn't in fact the issue. I informed the technician, and he called the vent cleaners back out to "unclog it again" even though this clearly isn't the root of the issue. The dryer is still not drying our clothes. (Side note - Appliance Cowboys had come out here about 6 months ago for this same issue). The ice maker ordeal is another long story but in short, the technician has been out several times, each time saying that a different part needs to be replaced. He seems like a genuine guy so I've been trying to give him the benefit of the doubt, but after a month and a half, this seems unacceptable. read more

My technician was name Demetrio. Pros - 10 years of experience Cons - Doesn't know how to use 10 years of experience. I call Appliance Cowboys knowing that my fan is frozen in the back and I can't get to the back panel. Demetrio looks at my freezer for 10 minutes and he says I need a Defrost Sensor Temp and a sensor for the freezer. I say fine go ahead and buy the parts because I need these repairs done so my freezer starts working. Demetrio asks me to unplug my fridge for 24 hours to let the ice melt and he'll come back tomorrow. I text him twice to see when he can come back tomorrow and he doesn't respond. I call the office because I need to know if I have to call another technician to fix the issue or if Demetrio would come. He calls back finally saying that they don't make the part anymore. I tell him that the issue is because the fan is frozen in the back and I just can't get to the back panel and since he's a fridge technician he should be able to use his 10 years of experience to figure out how to remove a freezer panel without damaging it. Oh did I mention he repeatedly told me he has 10 years of experience and that this was the issue and I needed to buy a new fridge? Anyways - I call another technician the next day. He comes in and defrosts my freezer, removes the back panel, defrost the ice that was blocking the fan from moving cold air into the fridge and diagnosed that the issue was the control board. So hey Demetrio if you're reading this. Add this into your 10 years on how to fix a Kenmore fridge. read more

Had difficulty scheduling an appointment with them. Tried scheduling via their web site and text messaging with no success. Called and had appointment set up for following Monday. Person on phone said the tech would call and confirm. Never heard back from the tech. Called Monday morning to follow up on the appointment and was told the tech would call me. Waited until noon on Monday for tech to call. No calls. Called main number to cancel the appointment, they said they were just now calling to confirm appointments. When someone says I have an appointment, I would assume they would follow up. I made arrangements to have my dogs out of the house based on the original appointment time. I cancelled as I have no confidence they would do good work if they can't even book the appointments appropriately. Poor communication. read more

I recently had a bad expeince with another appliance repair company. I called the appliance cowboys and got streight answers to my questions. They even gave me enough info to solve my problem and alleviate my concerns. After being ripped off by a repair company before, it was such a pleasant surprise to find a honest company out there. They have earned my trust and my business. read more

They DO NOT service Spring Branch - 77043, Gessner at I10. Their map shows they do, but upon calling, they aren't able to at this time. Just an FYI if you're looking and live in the area. read more

After my third service with Appliance Cowboys I'm leaving a 5 star review! Stephanie was super helpful setting up appointments & Antonio had great knowledge & communication about our appliance needs. pricing was fair & competitive l. read more

I've been trying to get my money back since June! They came and told me to fix it was too much. I told them that I was buying another and they said they would send back $430.34 check I gave them. Still waiting! read more

Absolutely fantastic service with fast speedy repair of my GE refrigerator. Can't say enough about this experience . Thorough knowledgeable repair service as well as timely and literally hours of turn around time. Use them! read more

I've used Appliance Cowboys twice now, for two separate issues. I was fortunate to get Juan both times. He is a straight shooter and works with the utmost integrity. Please call them for all your appliance needs. read more

Fast, responsive and expert service! I was watching my friend's house while she was away and needed a repair person pronto to have everything fixed by the time she came home. Appliance Cowboys had same day appointments available and showed up on time. The technician was extremely knowledgeable and got things fixed on the first visit. They even provide a 30 day warranty. So happy to find them! read more

Another excellent repair for a satisfied repeat customer! Joseph came out right away and diagnosed the problems with 3 Sub Zero appliances. Mary let me know that the parts were ordered. The parts arrived very quickly so Joseph could come back to install all the parts and complete the service. I highly recommend Joseph and Appliance Cowboys for their fair prices and quick service. read more

Called several appliance repair companies and a few got back to me. Appliance Cowboys not only got back to me fast they squeezed me in the next day when the others could only come several days out. My older oven was not heating. They diagnosed the gas ignitor issue very quickly, had the pet and fixed it all in about 30 minutes. Their price was comparable to the other quotes. Nice guy and seemed very honest. I will use them again. read more

Appliance Cowboys - Oven - Appliances & Repair Near Me - Houston, Texas

Joseph was great! He showed up on time, communicated really well the problem and fixed our refrigerator efficiently! Highly recommend this company! read more

Despite a little mix up initially, Appliance Cowboys did a good job. My tech, Joseph, was very professional and knowledgeable, and explained everything he did. He was able to fix our ice maker in a short time. Marco was very responsive in addressing our initial mix up. More important than having a problem (which is going to happen), is how people address and fix the problem. Grade A on both accounts for Appliance Cowboys. I recommend them and will use them again. read more

Sal and Alex were a great team. They came by to fix our broken oven. They were able to figure out the problem and explain it well. They fixed the issue quickly and professionally. I would definitely recommend them and will use them again. read more

After calling two other appliance repair shops to come look at my dryer only to have them flake, I had almost given up and actually considered just buying a new one. I took a shot on the Appliance Cowboys based on Yelp reviews. Am I glad I called these guys! Marco called, made an appointment and kept it. After giving my dryer a look, he determined he would need a part he didn't have. He made another appointment for the next day and again kept to his word. He showed up and got my dryer working in no time. I know who I'm going to call next time something breaks down in my house. read more

I have used Appliance Cowboys several times and recommend them. Each time they were very professional and very knowledgeable. They are easy to get ahold of and come out right away. They stay in communication when getting parts and honest. Recommend highly. Thank you. read more

Great service from the first phone call where the operator set us up quickly for a phone call from the serviceman to his call. Appt was on the same day. Demetrio was very knowledgeable and courteous. He diagnosed the refrigerator problems right away. He ordered the parts and returned the next morning right on time. Had it working in a few hours. Great company and great guy!! read more

Demetrio came out to help with a broke refrigerator. Despite me having to reschedule very last minute, he was able to adjust his schedule and show up within 20 minutes. He was friendly and professional; answering all my questions. read more

I called them based on yelp reviews to work on my dryer. Service was prompt, tech told me it needed a part that he needed to order and that it would take a week and quoted me 389 + tax. While he was there, my tenant showed him the washer which had suddenly sprung a leak and he told me 220 + tax to fix that. I told him I would call back in a day or 2( wanted to see how much new ones would cost). When I called back, the representative told me the price was actually 320 plus tax on the dryer but 450 plus tax on the washer. She said she ran the quote through her software and that's what came up( not sure how the technician gave the quote). I told her I'll think about it, then called back and Ok'ed the dryer but bought a new washer from BB. Service was done and dryer was fixed, they then sat the price was 389 again. No sure what happened to this software but I held firm and after much back and forth and 3 phone calls she said ok 320. Then I told her we had paid 89 already for the first visit and after she confirmed it she adjusted the price. Then, when I saw the receipt in my email, there was 3.5% Convenience charge. Convenience or what? If she had told me that a cc would carry this fees, I would have paid by check( or paid online like for the first payment). Bottomline, they got the machine repaired and they always pick up the phone. They make up the prices and there is no communication and they are not honest and upfront about the convenience charges. read more

It was an emergency. I was expecting my meat purchase and my freezer stopped working. Appliance Cowboys were able to find a technician near my address. He called right away and arrived within minutes. He was knowledgeable, got to work immediately, took a logical approach to the issue, and left me with a working freezer. The pricing was reasonable and guaranteed. Thank you Appliance Cowboys. read more

My mother's has used them in the past without a problem, but for our latest repair issue, we have yet to hear back from this company after multiple attempts. My sister called them and spoke with Mary a couple weeks ago Mary was supposed to call her back after checking with a technician - never did. Then my sister emailed them...no response. I then called and spoke with Mary early this week and she was going to have a tech send me a quote after I sent her pics of the oven repair. I sent the pics shortly after hanging up. 2 days later, we still hadn't heard anything. I text Mary back and she said she would "check with a tech" for the 3rd time and wouldn't you know....NO RESPONSE TO DATE. They were once reputable but now I would not recommend them as you will never hear back from them...at least not from their receptionist Mary. Very disappointing and unprofessional. Update: I have since been contacted by the company and been provided an explanation concerning the delay. read more

I called Appliance Cowboys to repair a 3 year old washer, and they agreed to come by that afternoon. Shortly after their arrival, the technician said he suspected it was the drain pump. I asked what that would cost and he said he first needed to install a new pump & confirm that fixed the problem. After they did the install and showed me the washer working, they told me the repair would cost $335. I was unprepared to make a repair which was going to cost about half the cost of an entirely new washer, so I declined the repair until my husband & I could talk further. I paid their $59 service call. Five days later with mounds of laundry and the washer still broken, we called another company to replace the drain pump (at a more reasonable price). The 2nd technician found a wire running to the drain pump had been intentionally cut through (insulation scraped off & wire cut, not frayed). They fixed the WIRE ONLY and the washer started working again. I suspect my initial problem was a clogged drain and the washer should have worked with only a service call so Appliance Cowboys proposed an expensive repair and then cut the wire (in an inconspicuous place) when I declined the repair. They showed me the washer was working with the pump replaced and there is NO WAY it could have worked with a line cut through like that. Total scam. In light of this experience, we will not use them again and would absolutely NOT recommend them to anyone else. read more

I had a problem with an older Kenmore washer. Demetrio was there within the hour, fully masked and super polite. After troubleshooting the problem, he was totally honest about the $$$ of the repair and agreed with me that it would be best to buy a new washer. I appreciated his honesty. read more

Wanted to update my review of Appliance Cowboys. My experience appears to be an outlier and the Company owner,Marco, stepped up and did the right thing. When I contacted him about the poor repair (a leaky solder connection on a fridge line), he expressed his apology for charging us and rfunded the money we'd paid. Stand up guy and company. Once they knew about the problem, they made it right. read more

Great service that I would highly recommend! Marco was responsive, efficient, and flexible. We first called Marco to get some advice on our current washer & dryer, and he was extremely helpful and provided some insight on our brand, estimated longevity, potential problems, etc. We then hired him to come hook them up at our new place while giving them a routine "check up". They have worked perfectly since and we trust that if we have any hiccups down the road Marco will be there. Will be recommending to friends and family. read more

Had a dryer that wasn't producing heat. Called Appliance Cowboys and they came out same day and quickly diagnosed the problem. They didn't have the part I needed (I have an old dryer) but they promised to come back in 2 days. They were able to come back next morning and the dryer is working. Very happy. read more

HORRIBLE SERVICE! DO NOT USE! I'd give a negative star if I could. I had a problem with my washing machine and contacted the company. Marcos and his assistant came to my house, and stated that they would be able to fix the "4E error code" for $400. Not only did they not fix the error, but they caused it to leak, and the washer flooded my living-room after they left. I called Marcos to return immediately and he said that he was too far away. I called him the next day and scheduled a follow-up appointment. On the day of the appointment, not only did he not show up, but both he (via his cell phone) and his company would not return my calls or texts. After a month of calling, I was forced to call another company. They fixed it for $100, and it has been working perfectly ever since. read more

My dryer would take 4 cycles to dry my clothes and even then it was like my clothes would be "steaming" in the dryer. I called and they were able to come out quickly to access the problem. The tech (Joe) had an idea of what was going on but when he saw my dryer he realized it was worse. I purchased the dryer from scratch and dent ( DONT GO THERE) and it was installed WITHOUT a vent, so all of my lent was being piled up in the dryer and behind my wall. It was a mess! I live in an apartment building and it could have easily caught fire smh. Joe was able to fix it and was very honest about the prices (which are reasonable). Needless to say I don't have to make any more trips to the laundromat because he had spare parts with him and was able to fix my dryer in about an hour. Call them first before you go out and buy a new dryer!!! read more

IPositive: Professionalism, Punctuality, Quality, Responsiveness, Value The technician Joe Clark was simply the best technician that I have dealt with over the years. The problem with my washing machine was not easily diagnosed with the information that I was giving him. He stayed with it until he figured out the problem I am a senior on a fixed income. They are very reasonable and care about their customer. Excellent service on every level, from my phone call to this company to their leaving my home after making repairs awesome service. read more