Our first visit was because of a family person's recommendation. And, we are saying thank you!…read more We arrived here to simply use their DIY pet washing facility. It is clean, inviting, and a great experience for pets too! The items available to purchase definitely fir a "Farmer's" needs, yet, there is a lot to consider. It is a "must-see-for-yourself" excursion you need to complete! I will keep adding tho this as I visit more!

The store is great however the lines are to long .... To purchase one small item it was a long…read moreline I was behind a lady who bought 32 baby chicks and a lot more people in front of her and no more cashiers came up to help. 1 cashiere is not enough.

Helpful info..... We "retired" our American flag due to wind…read moredamage. Got a new one. I found out local ACE hardware stores will take them and dispose of the properly. Kudos to the ACE Hardware store on Geo Way!

Went to return water socks that broke and were bought yesterday to go boating was not able to even…read morewear. Irene who helped me with 0 customer service said no we can't return them. I then asked for a manager he said yes ! Irene gets 0 in customer service! She needs to be train and certified on how to greet and communicate with customers. Not happy she does this every time ! Irene learn to say welcome to Ace, how can I help you , have a good day!

I visit this store at least twice a month and always take advantage of the great sales and…read moreexcellent value. I have never had trouble finding the tools or items I need. The customer service is outstanding, and everyone is very friendly and helpful, especially the employees working on restocking. They always go above and beyond to assist customers.

STAY AWAY FROM THIS LOCATION…read more I cannot stress enough how disappointing my experience was at this store, entirely due to the manager's behavior and lack of customer service. My wife purchased a winch for me as a Christmas gift during the "12 Days of Christmas" sale. She showed an image to an employee and reasonably believed she was buying the synthetic rope version. Unfortunately, she was given the wire rope version instead. During the sale, both versions were the same price, so there was no price difference at the time of purchase. When I went into the store (I'm from Kennewick) and explained the honest mistake, I simply asked for a one-for-one exchange. The manager was extremely dismissive, showed no empathy, and made it clear she was unwilling to help. She told me I was out of luck and could only return the item and repurchase the synthetic version at full price, stating she "didn't feel comfortable" honoring the original sale even though the item had already been sold at that price. This was a straightforward situation that could have been resolved easily, but instead it was handled poorly and unprofessionally. The manager should not be in customer service, and the district manager should seriously consider intervention if they want to preserve this location's reputation. I will be warning others and leaving reviews anywhere possible to ensure people are aware of how customers are treated here.

I enjoy this store, it's got about everything I've had on my shopping list. The staff is helpful…read moreand friendly. When I'm in the area I make a point to spent my dollars here and you might want to consider it too. This is the real deal Americana business that needs to be supported.

I love going to griggs when in town .it always amazes me at everything they have and customer…read moreservice has always been great. Although during this visit while shopping in the socks I over heard someone really harshly scolding a young lady in the clothing this tall gal had fingers in the younger girls face telling her she was a associate and to stay in her lane . The younger lady handle it really well and asked to be done . If the tall lady was a manager I feel sorry for the workers . She basically told the younger gal that she wasn't a person but a dog that she is telling to sit.. after seeing that I left . I asked for a manager at front desk but was told the store manager was not in that day... Poor hostile degrading management no one should talk to employees that way. The employee value is sad

They are closed now but served Kennewick and surrounding area for over 100 years. It's sad to see…read morethis type of family run businesses disappear for the NO HELP BOX STORES. Washington Hardware will truly be missed. John and his family were more than just salespeople. They were friends to our community.

A terrific hardware store. All kinds of cool stuff. Everything from paint to power tools and cast…read moreiron skillets. Love this place

WOW! Just wow! Needed small part and repair on small tool. Bought the parts on line, paid FAR too…read moremuch shipping. Had NO idea these folks were here. After my attempts failed I looked close to home and struck gold! Wonderful place and THE most helpful people ever. You've won a fan for life; translates into a ton of great publicity and referrals. Can't say Thank You enough!

Milne has one of the best selections of tools I've found, including harder to find items. They…read moreusually have a Stiletto TiBone hammer in stock. Not many stores carry $200 hammers, and Milne does. Their prices are comparable to the best online prices and often beat amazon, especially on tool bags (-$50~ for Occidental Leather bags). Customer service may not be amazing, but this is a tool shop. If you want foo-foo, go to Starbucks.

Shaun Leach at the Kennewick Home Depot was extremely helpful with my purchase DeWalt Tough System…read more He work with me on my price comparison, finding all the items, and putting it together for me. He was very knowledgeable and helpful. Josh completed the check out process and was also very nice. Great customer service! Thank you'

Home Depot is becoming difficult when returning product, not only that but they sell Olympic stain…read morewhich if when mixed you don't like it they refuse to refund it or EXCHANGE it. I recently purchased 90 dollars worth of stain and it ended up my husband needed oil base. Imagine taking it to the store and learning they are not on your side as a customer! not recommending anyone spend their money here!

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.

We purchase our select building materials here and it's location is very convenient when performing…read moreprojects in this part of town.

Dear Manager! I just wanted to Thank you so much! Friday morning my car just died on Clearwater off…read moreSteptoe! I didn't know what to do! I called your store and 2 of your guys came out to help me push it!! I didn't get their names but I really wanted to thank you and them!!! We were able to make it to Papa's funeral in time! What a day!!

Prompt service and fixed the problem with my washing machine! Reasonable price. Definitely…read morerecommend Ryan!

I requested their advice about our dishwasher. They gave excellent advice and it was free. If I…read moreneed service for any appliance again, I will definitely call on them. Highly recommend!