We purchase our select building materials here and it's location is very convenient when performing projects in this part of town.

Dear Manager! I just wanted to Thank you so much! Friday morning my car just died on Clearwater off Steptoe! I didn't know what to do! I called your store and 2 of your guys came out to help me push it!! I didn't get their names but I really wanted to thank you and them!!! We were able to make it to Papa's funeral in time! What a day!! read more

Our contractor ordered the lumber from this store and had it delivered. The order included two windows, one of which was broken, probably when the batch was dumped off the truck. The lumber and supplies were easily 10% more than what I found at other stores, and since WE went down and paid for it, the contractor discount was not applied. Next up was the quality: It looked like whoever picked the lumber just took this opportunity to clear out the reject piles. we are still working on getting refunds. THAT is a whole other story. read more

Special cedar bevel siding was ordered for an addition to our home and a substitute was offered as an essentially equal substitute by the sales person. The siding was delivered; however, after breaking a bundle open it was found to be of different dimension. The dimension ordered was what the City of Richland building inspector required for the job (minimum required overlap in siding courses to match original siding). Tri-City Lumber was notified and took immediate steps to correct the order. The correct siding was delivered within the following week, for no additional charge to us. We are extremely grateful for action's taken by Tri-City Lumber to make this right. We highly recommend doing business with Tri-City Lumber. We will be going there for our future lumber needs. read more

They prepared my quote with osb board and told me that there was not enough osb to complete my order. I was asked if I wanted to upgrade to weather logic for an additional $4,000 and these nice people happily took my money but still sent half the order with the cheaper stuff and did not partial refund me the difference. When I asked about it, they just played the blame game and no one gave me money back (about $2,000) for the regular vs weather logic material. Dishonest or careless? Either way it looks bad and it feels worse. Very frustrating, so watch them closely if you bring your business to them. read more

Tri-City Lumber might be great for contractors but not so great for DIY projects. Lumber I received was scabby and pitchy. Really not suited for my project. Staff was pleasant but not very helpful. I asked the suitability of some bolts for my purpose. I was told that they were perfect. They weren't. Neither staff nor customers wear Covid masks even though masks are mandated in our area. read more

The staff is friendly but do not have a good delivery system..this is day two we sat for nearly an entire day..still waiting at 3:22. They told us around noon. Clear your schedule for a few days and camp out.. the project is delayed another week. read more

Great customer service and affordable prices. The quality of wood is exceptional. During these weird times they have all the boxes checked and have it down better than most companies with the shielding and encouragement of phoning in orders. read more

Special ordered some 6x6 beams from these guys last week. They were delivered banded together and I accepted them and helped their guy unload the truck. A couple days later when I was ready to use them I rolled the banded package over and found that the bottom of the beams had been severely gouged by a forklift. According to TCL policies I was hosed (no returns on special orders, contact within 48 hours for return/exchange, and I had signed off on the invoice that I inspected and accepted the product). However, they readily agreed to replace them in an instant, and have the new ones delivered at my convenience, and all this without even going out to my truck to verify the damage. Excellent customer service. read more

I am a very big fan of Tri-City Lumber, I am the Artistic Director of the local children's theatre and we were looking for an affordable, reliable and quality place to buy our lumber for our entire season. Tri-City Lumber was that place. They worked with us to get a great deal on lumber as well as were very supportive of our kids and families. Thanks so much, we will certainly be back soon!! A wonderful start to a great partnership with Tri-City Lumber read more

We've done a lot of home renovations and Tri-City Lumber is like a trusted friend. Excellent customer service and fair prices. :)

The employees here were exceptionally knowledgeable and helpful. I thought I knew what I wanted and they gave me another, better, and cheaper alternative. read more

Tri-City lumber sold me extremely poor quality wood. When I went out in the yard to load, I tried to sift through they pile to find boards without major dry rot, without major curve, without major missing knot holes. When I was looking through the pile, the owner came out and started chewing me out, saying that she was going to charge me for premium quality wood, said that picking good boards wasn't fair to other customers, and that her employees needed to maintain a higher productivity. I was being very respectful, and the yard employee helping me was very nice. The yard employees said the wood quality was the worst they've seen. The manager had previously come out, and told me he would order a new pallet, because the wood quality was so poor. When he came back out with the owner, he pretended he'd had never said that!!! After the owner chewed me out and threatened to charge me more, the manager stepped in and said unload all the wood, or purchase the poor quality wood that I had sifted through. Such a terrible experience, and extremely rude management. I'm sorry if the management had a bad day, but don't take it out on paying customers. While checking out the manager was telling me how they were wanting to grow their business. Hahaha what a joke, and good luck!! Would not recommend to anyone, and after purchasing I checked their prices against Home Depot's. HD boards were about $2 cheaper per. Will never go back to tri-city lumber. read more