This Lowe's was conveniently located for me. I knew what I needed, busy nor where do find it. Two things: 1) Layout: The floors are so overcrowded with end caps and superfluous displays. This could us a good rethink. 2) Service: While I understand that not every associate knows the store precisely, I was directed by 3 separate staff to the wrong location, WITHOUT escort!!! By this time I am livid and came really close to leaving my catt and few items where I stood!! Ihave it one last go. My last ditch effort resulted in - not one but - 2 of the kindest gentlemen, helping to the find what was needed. I'm going back to that store to find their manager and give them the credit they deserve! read more

Went in to get supplies to grout my children's bathtub. I walked around and found the right isle on my own, watched a full 15 minute video on re-grouting a bathtub, didn't see any of the things I needed, walked around looking for help, found none, walked out, drove south on Roswell Road to Ace Hardware, was welcomed, found everything I needed, paid a nice lady who thanked me, and left. The worst service is no service. That's what I get at the Sandy Springs Lowe's. read more

Don't waste your time! Horrible customer service from shopping in crowded isles, no-one that provide any answers to questions, online bait and switch-saying available and waiting weeks without any assistance from customer service, poor installation, no one to be held accountable. read more

I don't know why I torture myself by coming here. The service is practically non-existent. I've been waiting nearly an hour for help. I'm told that they have paged someone to help three times but nobody has shown up. I will not come here again. read more

I come to this Lowe's all the time cause we live right down the street but what is going on? I was in here for 20 minutes and somebody tried to sell me on solar then somebody tried to sell me on gutters then somebody at checkout decided to try to sell me on a credit card. Stop! Definitely don't try to upsell all three offerings in one day. That was so annoying! Omg just NO. How about asking if you can do something to help me without trying to sell me something? That would be nice. read more

Sandy Springs Lowes. Great store .Great people. SHOUT OUT VERY HEPFUL VERY Tall Steve ? met at the door Tunisa and especially Lisha who helped in the garden! Dr. P. read more

Went in for paint for my front exterior door. Brought paint can in with code from approx 10 yrs ago. Paint rep was very helpful in getting me the correct mix Valspar satin finish. Had no issues. Would recommend the paint section of this store. They were very helpful in getting me what I needed and on my way. read more

Customer service sucks the front end supervisor always has an attitude don't know why they allow people like her work there

I went to this Lowe's to get a piece of glass cut. First I was informed no one was there that could cut glass. I inquired about the manager or assistant manager cutting the glass. After a few minutes someone came over and told me that if I wanted the glass cut "good" then I would have to wait for some fella that was on lunch break to come back and cut the glass. I stated it was one simple cut, and I just wanted the glass cut so the associate walked over to the glass cutting area and then decided that the glass cutting device was out of order. I wish the same effort that was put into not cutting the glass was put into actually cutting glass and I would've had my piece of glass without having to drive to two other stores. I expect I'll not be going back to this Lowe's and maybe any Lowe's. read more

Don't buy any appliances from Lowe's . We bought a costly washing machine from them. My husband measured the machine at the store but he was unable to actually see the depth of the machine so when it arrived it did not fit our space. Rather than send it back we paid for an expensive carpenter to come in and redesign the opening to fit the machine. A week or so later we removed the protective tapes and energy saving tags only to discover a chip in the enamel in the front. We asked the manager either for an exchange or a rebate of some kind. They refused because without us knowing there was only a 48 hour window of return or report of damage. They were not nice or accommodating at all. Buy from Costco..I learned my lesson... read more

Once again I made the same mistake shopping at this horrible location! I order a simple filter from their notoriously horrible appliance department online. Shows multiple in stock. I order. Get out of stock message. I go into store to find multiples on major merchandised display! I also SOLD MYSELF an extra filter at a special tagged price since as always customer service is NON EXISTENT!!! Thank you for yet again wasting my time! read more

Lowe's Home Improvement - Appliance accessories - Hardware Stores Near Me - Sandy Springs, Georgia

See all

I went in looking for a particular item. Quickly, I ran upon an associate to help me. Although, he was anxious to tell me that Lowe's didn't sell that particular item. Until I pulled up the item on the Lowe's app on my phone and showed it to him. Then, he took out his little hand-held device preceded to look up the product and led me straight to it. Afterward, another sales associate came up to me asking if she could help me with anything? I told her no and thanked her. On my way to check-out, I remembered I needed some bristle flat paint brushes. I asked these two wandering associates, and they just looked at me like a deer caught in head lights. One turned around and asked another associate, and she sent me to Aisle 38. I walked from the front all the way back to Aisle 38, only to find she misled me. I tried to find them on my own. Needless to say, after wandering around for five to six minutes. I gave up. On my way back to check-out, I ran into two associates just chilling, propped up in the middle of the aisle talking. I asked them, "Do you know which aisle I can find the paint brushes?" "Yes," one responded. "However, I rather show you ma'am. "If you don't mind?" Of course, I did not! The kind associate took me directly to them. Way to go, sir! Now that's customer service! read more

DON'T EVEN BOTHER!!! You can travel a half hour out of your way to the nearest Home Depot and STILL save time and money. There is NOBODY there to help you, NOBODY there to talk to you on the phone and their return policy is HORRIBLE!! I have purchased over $50 worth of merchandise there which they would NOT take back because I didn't have the receipt and they couldn't find the charges on my credit card (I only use one forHome improvement purposes so I KNOW which one it's on). They KNEW the $50 infrared thermometer that didn't work was from their store and was purchased recently and still REFUSED to give me even a store credit after making me go back and find the item on the rack after they could NOT find it in their computer! I will NEVER go back to the store I will probably NEVER shop at Lowe's again because of the CRAPPY service and CRAPPY attitude of the people who work there! read more

Ordered a dishwasher online for store pickup. Happy that it arrived at the store a few days earlier than expected. Also expected to stop by for a quick pickup of the dishwasher. At the pickup counter, the associate was quick and checked me in, letting me know that the dishwasher would be up from the back right away. Unfortunately, I do not think I have ever seen any store associate walk so slowly, almost aimlessly. Instead of hustling or even walking normally, to the back, he was strolling. Then I saw him stroll back up to the front because, apparently, he could not locate the dishwasher. Then he leisurely strolled back to the back of the store. I offered, 3 different times, to go back there and get the dw myself. The customer service person assured me it was coming. Almost 45 minutes later, he walked up with the dw on a cart. How absolutely frustrating to watch someone stroll (wish I had a better word) back and forth. read more

I'm so sorry to write this.... I had a product being delivered today and when the driver called the 1st time I missed the call. I did pick up the second time he called, but he went off on me for not answering the phone! I tried to explain that I was on a conference call and couldn't take his call. That didn't matter to him and for no less than 2 minutes he went off on me as to why I need to pick up the phone...omg I call the sandy spring lowes several time ( 6 to be exact) from disconnects to I'll have a manage call you back statements.... 8 HOURS LATER I CALLED LOWES BACK AND FINALY GOT A MANAGE THAT COULDN'T CARE LESS HOW I WAS TREATED. AS A GC THAT DOES 4 MILLION A YEAR THIS IS EXACTLY WHY WE DON'T BUY FROM LOWES read more

Horrible customer service! Was there today to exchange the kitchen sink faucet that broke. I haven't had it a year. The girl at customer service first told me they would not take it back because it was from last year. Then said. We have a 90 return policy. I asked to speak to the MOD. She called for them. The MOD could not even be bothered to talk to me. Told the clerk to tell me to contact the manufacturer. Shopping at HD from now on. read more

I'm a big fan of Lowe's, I've been to several in the metro Atlanta area and always leave a happy customer. Whether I'm looking for spray paint to paint my patio furniture with or organizers for my messy garage. They have it all. Most of all super friendly and helpful associates. No question is too silly...like....how do I get spray paint off my drive way because I forgot to lay newspaper down when I was spray painting and now I'm getting threating letters from my HOA? The solution? Go and spray paint the president of the HOA's drive way and that way you're even...I would never ever do that...and get caught.... I came in to get a new smoke alarm for my garage because it was beeping like crazy and driving me nuts...even after I replaced the batteries....I was greeted at the door by a nice gentleman who walked me to the aisle. Found my stuff. Checked out. Swiped my Visa. Left the store and went home. The transaction took less than 10 minutes. The way I like it. Painless and easy. Thanks Lowes... read more

My mom bought me a dishwasher from Lowe's for my birthday. The dishwasher was purchased several days before my birthday hoping that the dishwasher could be installed and ready to go on the actual day. My mom gave my contact information to the store to figure out the best installation date that works with my schedule. They were supposed to call me within 48 hours. They called me 4 days later to schedule an installation date for 2 weeks out. Way past my birthday. The night before the scheduled installation Lowe's called me to notify me that they would not be able to come the next day. I had already requested the day off for the installers, and now I'm supposed to wait another 48 hours to reschedule the installation date. Hopefully it won't be another 4 days I have to wait to even get a rescheduled installation date. read more

Lowes have the worst possible customer experience. After the sale they could not care less about you. I think Lowes has a serious systemic problem. You simply cannot get thru on the phone to resolve anything and going to the store is not any better as helpless or incompetent personnel simply read you status from the "system" but they are unable or not willing to do anything real to help you out. Covid is being used as an excuse for atrocious customer service, incompetence and just poor customer care. Avoid Lowes for any custom orders. All the other stores are performing much better even during COVID! read more

I came to get a new key cut and had to stand at the key counter for over five minutes waiting for an employee to acknowledge me even though several walked by. There's a button at the counter to push if you need help but the button didn't work. Finally someone saw me and asked if I need help (kind of a stupid thing if I'm just standing there). She called someone to assist me. The woman arrived to cut the key and did not say one single word to me. Not even when she handed me the finished product. I went to check out and there was no greeting from this employee either. No thank you, no have a nice day, no nothing. Now for the kicker, I go back to work to use the key and it doesn't work!! WTF?! I'll fight the terrible parking at the Home Depot on Peachtree Dunwoody from now on. read more

I had a very good experience at this Lowe's. We went to Lowe's looking to purchase paint, a paint gun, and pool materials. At this Lowe's we were able to find everything we were looking for. Fortunately for us, Lowe's also sells Sherman Williams paint, which its competitor Home Depot does not carry. When we go to the paint gun section, a worker helped us pick out the right paint gun as my friends and I were looking to paint an exterior wall surrounding a pool. We got a paint gun that worked very well at an affordable price. All in all, it was a quick and successful mission to the hardware store. read more

Lowe's Home Improvement - Inside - Hardware Stores Near Me - Sandy Springs, Georgia

See all

The worst customer service ever. No associates to help. Three different people called over the intercom and still no one came. Apparently this Lowe's doesn't care about losing big sales. read more

Great customer services. Tyler was very educated as to where everything was in the store. Then after I was ready to check out he helped me at self check out. read more

Very sad sales persons on the floor..Few of them try to avoid you by walking away while you walk towards them looking for help.I myself encountered a very rude gentleman I asked for help locating an item and he ignored me and continued to talk with his co-worker I simply told him he has bad attitude and doing a bad job I wish I read his name tag cause I would of definitely reported him to management!! read more

While impressed by their store staff and the low prices, I am not so impressed by their delivery people. On Saturday Lowe's delivered my appliances I ordered. I wasn't at home at the time so I could not supervise their setup and installation of the appliances. Instead of setting up and installing the appliances I ordered they just basically brought them into the house and left them. I called Lowe's and bitched until the agreed to send someone out the next day. I could not wait any longer for them as I needed to put things in the refrigerator and wash my clothes that day, so I set everything up myself. The refrigerator we ordered didn't fit, so I ended up tearing out a countertop and cabinet to make it fit. The washer and dryer were not stacked, so I ended up installing the stack kit and stacking those myself. The next day we had another delivery crew show up that actually knew what they were doing. Since I had already done everything except sit the washer/dryer in place they helped me with that and were very friendly. They were a little taken back that the first delivery crew didn't set up and install everything as they should have. I just hope that the 2nd crew went back and ratted out the 1st for not doing their job the correct way the 1st time. read more

"Billy" at customer service let the phone ring for about 5 minutes while waiting to tell his co-worker he was going to relieve someone for lunch. So if you call Lowe's and no one answers, please realize that somebody is probably just standing there letting the phone ring. I've been that customer on the phone, so I feel bad for them, part of this new day and time. read more

Don't bother trying to do curbside pickup. Sat for 10 minutes calling the number with no answer. Finally went inside and had someone stare at me for 30 seconds before asking me if I was being helped and then went and got someone else. What is the point in advertising curbside pickup if you force your customer to go inside. No apologies. Horrible customer service. You have lost a customer. read more

Great Lowe's! I went today to buy a door sweep. What I like about Lowe's is that dogs are aloud, so I brought me two dogs inside in my cart. The employees were very kind. The key machine works very well. This Lowe's location is very organized and overall clean. read more

See all

Out of date technology makes returning items extremely time consuming. With only one customer ahead of me this process took over 35 minutes. I read more

This guy named Steffaun that work at lowes. Save the day every time. I can ask for any thing and he is quick on his feet And very knowledgeable! Lowes won't be the best without their star player!!! I will definitely come back again read more

1 hour wait for curbside... manager, Jasmine, could care less.. when they finally brought it out, not even a "sorry for the inconvenience".. also, purchased a door and it was supposed to come with hardware, but did not. Called customer service and they told me to call the manufacture as they were too busy to deal with this issue.. lol wtf.. always the worst customer service at this location. bye bye Lowe's. I'll stick with HD read more

Been happy here but lately I feel like customer service could be better. Often I feel like I'm searching for anyone to answer some questions. Maybe I'm just there on some off days! read more

See all

I bought a refrigerator and they delivered it without an icemaker. They said they would give me a table top one. The tabletop icemaker makes about 1 cup of ice at a time and takes up 18 inches on my countertop. I called and they said there was absolutely nothing they would do. they said they were out of stock and that LG doesn't make icemakers anymore. My question why LG would sell refrigerators with no ice maker capabilities. They finally agreed to get me one, I guess they do exist, and that I could get it in November or December. They said they had really good notes in their computer. I called today and they seem to have no notes, and no intentions of making this right. I would never have thought of stainless steel LG refrigerator if I knew I couldn't make ice. The manager and assistant in appliances have been horrific to deal with. Next time I'm going to Home Depot. read more

Was there at 515p yesterday evening to buy Levelor trim and cut cellular shades. Only problem... not one single employee in the ENTIRE store could operate the machine to cut them! How do you offer a product that you don't staff someone to cut so you can sell it?! I asked at customer service what time this person would be in on Saturday to do it and they couldn't tell me! HORRIBLE customer service! read more

Terrible! Don't shop here! I ordered some supplies for curbside pickup on Thursday morning. Today is Sunday and I can't even get anyone to answer the phone much less tell me when my stuff might be available. read more

This is the worst store for customer service. If you can avoid calling them please do (they won't pick up anyway so save yourselves the frustration and try calling corporate online). read more

I'd give them a ZERO rating if I could! Customer service here STINKS. There are 2 Home Depot's within 3 miles of this store who are ROCKING IT with service and exceptional value. That's where I'll be spending my money. read more

It's a hardware store! What's not to like

Slow, slow service in the garden department. The clerks do not know what they are doing in the check out lane

Great job Lowe's not offering any kind of curbside services for senior citizens during this corona virus outbreak. My high risk 73 year old father was forced to come inside your busy store for an order he bought and paid for online to pick up. Plus it was heavy and he needed help out to the car with it anyway. Lowe's, please be more accommodating during this time, especially to high risk senior citizens. read more