Tried to call and schedule my regularly scheduled PAIS FOR annual service. No local number and the representative was clueless. I've been using your company since 2007. If you can't function return my annual renewal fee and I will go somewhere else. Your rep said she emailed YOU to call me to set up and appointment. Your service has certainly gone diwn in recent years anyway but this is rock bottom Nancy Zubof read more

We have had several commercial accounts with PermaTreat Pest Control for several years, but our experience has taken a nosedive in the past two years. We are puzzled by the sudden decline in service and response times. We have made numerous calls requesting assistance with what we believe to be termites or carpenter ants, but we have received no response. However, when the annual invoices arrived, we were promptly notified to make payment. We promptly paid, but despite this, we have still not received any service or returned calls. During this time, PermaTreat Pest Control was remodeling at their Ashland office, and they had one employee working for several weeks. This should have been a red flag, but we chose to overlook it. We should have paid more attention to the warning signs. We will not renew our contracts with PermaTreat Pest Control next year. Our experiences have been unreliable, to say the least. We tried to give them a pass due to their short staffing and remodeling, but that was a poor decision on our part. We should have recognized the red flags and taken action sooner. I hope PermaTreat Pest Control improves their phone service. It has been frustrating to be transferred, put on hold, and then hung up on repeatedly. This has happened so many times that we thought they had gone out of business. read more

Crappy people that are rude and have no clue. Someone named Penny lied. Another that is was transferred to did similar. Vicki? read more

I've called multiple times and left my information. Never received a call back, don't waste your time.

I had a yellow jacket nest right outside my only door in and out of my house. Two men came individually several times to take care of it because my dog and I were being attacked, especially when the mowers were here. i was told several times the problem was solved but they kept coming back. Gretchen from Loyal came out today. She put on her bee suit, pulled out a shovel and dug up the nests! She sprayed to keep them from returning. Why did the two professionals not dig out the nests? I don't know but I'm so glad I found Gretchen! I highly recommend her! read more

Loyal Termite and Pest Control - Pest Control Near Me - Ashland, Virginia

I commend David Forbes for the outstanding inspection he performed today. He was very professional and courteous. I appreciated that he invited me to walk with him through the inspection. He advised me on things I would not a observed. He is knowledgeable and detailed. He definitely is an asset to you company. read more

We used Loyal or 20+ years, 3 homes in the Richmond area; 5 stars for about 18 years. Service after that was provided by an unprofessional geezer. Now, after getting a notice for our quarterly - it has yet to take place. I have called once a day for the past week inquiring about this. The call center personnel go by their script with politeness and assurance that someone will get back to me. It has yet to happen. I'm done. Anyone else know of a reliable, personable pest control service? read more

Completed their online request for information, noting that I was look ing for a termite inspection as required for selling my home. Was quoted $75 for the inspection and report. Gave them my contact information and was advised an advisor would contact me to set up an appointment. Never received a call, so contacted them again after waiting a week. Asked if the representative work for the company, but he hemmed and hawed never giving me a direct answer (later found out he was an answering service person). Finally got in touch with a representative with Loyal who advised that since I was not a current customer, it would cost $200 for the inspection. Felt like a bait and switch tactic happening!! Strongly recommend you do your due diligence when using this company. Took my business elsewhere... read more

I had services with Loyal since 2006. I paid for another treatment 3 to 4 years later (2009) because I had termites. Next thing I know, I was receiving a bill every year for $125 stating it was a warranty. When I asked about it, I was told that as long as I paid the $125 each year, re-treatment would be free. He also stated that it would need to be retreated around 7-10 years. Well last year I had termites in the mulch that was put against my home. Guess what? They refused to re-treat (2022) because they said (I shouldn't have put mulch down) WTF?!! I had mulch down for years. Then they said the warranty doesn't cover that. I would have to pay $375 for a spot treat!! I've paid over $2200 and been in my home for 17 years and you can't re-treat my home? Hasn't the treatment expired from 2006 and 2009? You want me to pay some more money? Then to top it off, I complained about how the inspections were 5 minutes top (I have cameras all over my home) and never once go in the crawl space to do a thorough check. And they always came in the winter for the inspection (when termites are deeper in the ground for warmth). Here's the good part. I get an unexpected visit from the inspector last week (I didn't schedule this at all) and guess what, I have fungi growing under my crawlspace joist Illustrating moisture. But yet, you aren't going to treat my property. Customer service is awful as well. I would advise you to NEVER AGREE OR PAY FOR WARRANTY SERVICES. You are better off paying every 5-10 years retreating WITHOUT their bait-and-switch tactics. I never signed or received a warranty agreement, and I was told the bill was coming each year to cover if I had termites again within the period or when it was time for treatment. read more

We were refinancing our VA loan and the VA requires a termite inspection that was done within 90 days. Loyal did one in December saying that there were no signs of active termites, although they never gave us any paperwork. So, we had to get another inspection and they found termite wings which are evidence of a swarm. There were no signs of active termites, but Loyal indicated that termite parts met termites were there. We could not get our loan. So Loyal put in green boxes around the house which are supposed to kill termites and gave us a new report stating that there were no signs of infestation, and the home was treated. Why couldn't they have said no signs of infestation on the first report - because they wanted to sell me a $500 treatment. We have had Loyal for 12 years. Ever since they were bought out their service has declined. Customer service has declined - they were obstructionists when I was trying to get the December report or get a new report that fairly indicated no active termites - only after spending $500 did they offer any help. Loyal is disloyal in my book. read more

I was double billed for services. When I called to question why they stated a "glitch in the system". I was never notified of the error. Office manager said it would have been difficult to notify thousands of customers. When I asked if any they put any protocol in place to notify customers going forward. They stated it would be too difficult to notify thousands of customers. Extremely poor customer service!! Time to find another pest service!! read more

The Loyal team were very professional and helpful, from the call desk to the experienced technicians. Making the appointment was easy, they arrived on time. The work was efficient and thorough, most importantly...no more pests (spiders, crickets and...mice!!) Trust them to take care of your home, you will be in good hands. read more

Horrible. Took two months to get pest control over to house. 9-11 appointment. 12:30 no show. The customer service people are non responsive

UPDATE: More termites came in, while I watched, through another silicone-sealed-shut-but-now-obviously-chomped-through wooden window. Loyal Termite treatment experts Leon and Tim came to treat my house and shed. Very fair price; SUPER job; SUPER nice. Refused tip. Fixed my loose front porch rail. Cannot praise Loyal enough!! ORIGINAL REVIEW: Found three dead winged termites. Then a floor coated in them! (Okay, maybe 25.) Panic!! A friend recommended Loyal Termite. Marcus showed up exactly at the appointed time. How many companies do that these days? He looked at the termite-room and immediately set my mind at ease: "Oh, there aren't that many, and I see no damage." Marcus inspected every room, building, and the perimeters. He told me that since subterranean termites are the issue here, unless I had tubes up my walls or damage, winged termites--especially when found upstairs--are not usually significant, because they could have flown in. (They even fit through screens.) We agreed I would seal my remaining wooden windows with silicone, keep all windows, new & old, closed and A/C on, and call again if any new termites showed, 'cause THAT would mean my house did have termites. Marcus even educated me on why my back house was built in a way that made it especially vulnerable to termites (I won't bore you). He recommended I buy on my own termite stakes to protect both it and the main house. They detect presence of termites. There was no charge from Loyal for this visit or thorough professional service. Based upon this positive experience, I would recommend Loyal to my friends. read more

Loyal is too automated. You chat with a call service. They text you thay someone will be contacting you shortly then days go by. You call them and no one will pick up a damn phone. They keep sending you to some lady named Allie who is never near her phone. Finally you get a call back and the guy does not know if Loyal uses baits or sprays or both for termites. Another red flag. I don't know how places like this stay in business. I called another place and talked with a person immediately. read more

I have used Loyal for 10 + years...which says it all! "My guy" there is David Palmer, and he is absolutely outstanding!!!

Very disrespectful staff, and employees that don't do any work and charge you anyway. I was trying to resolve a discrepancy and was directed to the manager, Sunny. We spoke for a few minutes, and she disagreed on something I said; I tried explaining myself respectfully and she hung up on me. This is one of the worst places to contract with, you'll find out their way of solving a problem is hanging up on you. Unprofessional, and ethically challenged. read more

We have been using Loyal for termite prevention for a few years. This year we had them treat our house for ants. The results were impressive and we also saw no centipedes either after the treatments. Two weeks ago we had Loyal treat our yard for mosquitoes with the caveat that the flower beds not be treated to try not to kill off the bees and butterflies. While we have seen far fewer mosquitoes, ticks and other biting or stinging Arthropoda, they have bit been completely eliminated. Our desire to keep the bees and butterflies may be the reason. Otherwise, we are pleased with Loyal's services. read more

Do not use them for bed bugs!!!! They use chemical pesticides which don't work and just spread the bugs around the house. Find someone who uses cryonite which kills them instantly. Loyal came 4 times and the bugs were still there, then they blamed us and still stuck me with the bill. The guy that I dealt with was rude and accusatory every time I talked to him. I'm an entomologist and he was talking to me like I was a moron who knew nothing about bugs. What a terrible experience! Find someone else!! read more

Thanks to the service person that came out to my home in March 2018 on time. I was satisfied with the responsiveness and technical expertise. I felt that the service and suggestion from Loyal Termite and Pest Control was great. I will be using them for all of my future needs as required. read more

There were insects in our porch roof and I was worried they were termites so I had Loyal Termite come out. (they were rated very highly on Angie's List) Tony came out and checked the whole house and crawl space and looked at our porch. No termites or carpenter ants anywhere. (just harmless tiny ants) It would have been so easy for him to say the insects were harming my porch and charge us to treat it but he was honest and charged us nothing to come out. So happy. Thank you Tony!!!! My mind is at ease. read more

After my parents received two separate estimates for termites in their home, we called Loyal Termite and Pest Control. Loyal was referred to me by Holiday Termite and Pest Control in Northern Virginia. Much to my surprise and the relief of my parents, Loyal found that they didn't even have termites but had water damage. The first two companies did not even hint at this. Loyal Termite and Pest Control saved my parents hundreds of dollars because I believe they strive to be fair and honest in their work. Thanks Loyal. read more

As always Loyal Termite-does a excellent job especially when dealing with bedbugs

I have been having regular treatment ($30 a month 12 months a year!) yet camelback crickets have repeatedly entered my house. Just now, I saw a rat in my backyard and when I called Loyal, I was told that it only covered mice so I have to pay extra to get rid of the rat(s)! So word to the wise, Bronze does not have you covered as you may think. read more

The inspector, Tony was great. However, the woman answering the telephone (Laura) could not be more rude, both when I made the inspection appointment, and again when I called to make the appointment for treatment. She seemed so annoyed to be answering the phone, yelled at the customer when you don't provide the answer the split second after she spoke. And this is just for making appointments. God knows how Laura will act when you actually have a problem to report. I almost took my business elsewhere. I cannot believe they hire such a rude person to answer the phone! read more

I use Loyal as a prevention and have nothing but good things to say about them. They are professional and very careful with your personal belongings. They take great care to make sure that you as a customer are well informed. If there are ever any issues they are more than happy to come out to take a look. We had a large amount of ants piled up in the yard and they took care of them on the spot. Keep up the good work. read more

Had Loyal come out for inspection. Service was excellent. Could not have been nicer. I highly recommend and will happily use their services again. read more

Had the treat the exterior of my home. They showed up in the pouring rain after it had already been raining several days. When I called the office they claimed it was fine. Really insulting if you ask me read more

So bad... Gave wrong information in inspection. Don't use them. I saw some holes on my new hardwood floor at the corner of my newly constructed house. My buyer agent Sarah Bice recommended them to me. I called them for inspection. They charge 75 for inspection I told them I am going to pay for the inspection fee. The guy named Tony was very reluctant to come over and see because they know I would talk to the builder and have builder fix it. However, I did tell them I would pay for the fee. He showed up later than scheduled time and took a brief look at the holes. The he told me it was powder post beetles... God, it completely freaked me out since it is almost a brand new home and I spent more than 10k on the hardwood floor. If it has wood eating pests they are going to ruin my house. I called the builder so many times and they came pretty quickly. After inspection and testing we found it is nail holes!!!! It's been over 2 years since this happened and I can still remember they way Loyal Termite was talking to me, like I was trying to wasting them time and trying to take advantage of them.... I hate this place! read more

Loyal Pest performed the termite inspection for the house before i bought it. They said they saw no signs of a current infestation. They were wrong, i just had a huge swarm of them. read more

I went with Loyal for my bedbug treatment and I have nothing but great things to say about them. From my conversation with the receptionist, to the inspection with Keith, and the treatment with Tom, these people were professionals all the way! Everyone that I spoke with was very knowledgeable and helped answer all of my questions. Be sure to ask about heat treatment if you are ever faced with this issue. Money well spent! read more

Patrick Fitzgerald with Loyal was prompt, polite, and wore booties. It was evident he was experienced in inspecting homes in our area. He was also a good communicator, and provided feedback which was helpful while not trying to sell unneeded services. Likewise, the customer service/scheduler in the office was very pleasant. read more