Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

More long and detailed explanation below, but bottom line is this is a company with significant…read moreinternal communications and coordination issues. I was never provided a comprehensive list of what work I would need to subcontract nor who the responsible points of contact were to for each phase of the installation process. We had to call the front office and leave messages quite a bit for follow-up as they are not very proactive in keeping you up to date. Finally, they lock you into a five-year "ninja watch" contract for their monitoring equipment and delivery, then charge your credit card at $16.49 a month (which was specified in the contract). I can't say whether they're any better or worse than others out there, but this was my experience. I wanted a 500 gal underground tank install and had received several estimates. I went with Propane Ninja because they were competitive and were located close so I thought they were a smaller business. The biggest problem with this company is communication. Started with the contractor manager who surveyed my house for the estimate and talked me into them providing the tankless water heater. He never told me that the electrical and plumbing work were going to be my responsibility until I asked since it was also not referenced in the estimate (I could have purchased one for less from Home Depot and took care of installation on my timeline). The contractor manager also didn't inform me until I asked a couple weeks after going under contract that it would take 4-8 weeks to do the install from the time we went under contract. He tried to blame the county for the delay, but other companies told me they could start the work next week as the permitting process takes only a day. His survey had the tank in the wrong location and the gas stove lines run unnecessarily through the attic. On the day of installation, I was informed that they did not have a water heater available...30 days after taking my deposit for said equipment. I had to call several times to get someone to assure me it would be delivered the next day when my plumber was scheduled. When I contacted him about the water heater, his response was that he doesn't manage materials for the jobs. We still have to hire an electrician to wire the igniters because the plug provided wasn't long enough to reach the available outside outlet (something that probably could've been identified during the site survey). The reason I provided two stars over one is two people that we worked with that tried really hard to help out. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors. It took a month to get it right, and while she was too professional to identify the reason behind the delay, I'm pretty sure it was IT and staffing issues out of her control.

I haven't even gotten gas from this company yet and I'm considering cancelling my appointment. The…read morecustomer service rep was rude and mumbling under her breath because I had questions.

good service, quick and efficient refill station, appreciated the quick service...jovial attendantread more

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

Rented a Penske truck from these guys. From the folks in the office to the ones in the yard, I…read moredon't think I've ever met a nicer or more knowledgeable bunch. They really made a stressful move as smooth as possible with their excellent service. Ten Stars!

From the owner: Specializing in: - Propane & Natural Gas…read more- Gas Stations - Truck Rental

Same day exceptional service. Very fair price. Russell was prompt, knowledgeable, professional and…read moreextremely kind. Would definitely use his service in the future and definitely recommend him!

Responded promptly. Arrived on time. Fire pit now working. Russell was friendly, knowledgeable,…read moreand explained everything.

This is an awesome service! Ring the bell or call the number on the sign. Someone comes out right…read moreaway. Didn't get the guy's name but he was super polite, pleasant and helpful. Super convenient, right here in the neighborhood. Highly recommend!!

It is convenient to have a local venue that is available 7 days a week and friendly. I also…read moreappreciate that they had new 20lb tanks that I was able to buy. Great location, convenient, and easy. Thanks!

With the back to back Hurricane Helene and Hurricane Milton mess of the 2024 season, we spent a lot…read moreof time running on the whole house generator (Thanks Duke! /s). This of course consumes quite a bit of propane, and we began to get into the danger zone. Our normal fill company was eight days out, so I began calling every place around Pinellas county, and south to Sarasota. Sunrise not only said they'd fit me in, but for a trivial $75 off-route fee, they could come the next morning instead of waiting a couple days for their normal weekly visit to my area. They showed up right on time and took care of everything; even swapped out my foggy tank gauge so I could see what percentage I was at, which I'd been unable to do for a few years. Five more days on generator and I was ready for a top off the following week, they were back out again on the normal day while everyone else was still a week or more out from being able to get me. The rate per gallon was a bit higher than market, but hard to complain about that when everyone was a week or more out from even being able to service my house.

Very professional and friendly!. Bought two tanks and had them filled for a decent price.read more

Would not unlock their doors. Within minutes, she came out, got in her car, drove to the mailbox,…read moreput something in there and left. This was at 10:30am on a Tuesday. Did not want or need my business, I suppose. I simply needed propane gas.

I wish there were a minus 10 rating. This company is horrendous. Check out their reviews on…read moreConsumer Affairs website. We've been waiting for our order for over a month now. They truly don't care about their customers and customer service is a joke.

Okay new customer week before Thanksgiving and found out old company won't fill large cylinder…read moretanks no more want thousands to bury new tank call Belleview and only charged to pressure check the tank and young lady made sure we had gas for holiday because we were below 5 percent so I would recommend them in a heartbeat

This is a great company. Best service in town. Call them for all your gas needs. Highly recommend…read more Susan Moseley