I have had a really good experience with Champion Self Storage on College Ave in Ruskin. I've had a…read moreunit with them for about two years. Alice, Randy and Harley are friendly and make me feel at home. They are approachable and super helpful. Alice went out of her way recently when I downsized my unit to help me figure out what size I needed. It has the feel of a family run business with fun decorations that change with the holidays. 100% recommend.

This was absolutely the most painless rental and storage experience I've ever had. Alice (the site…read moremanager) and her team are absolutely top-flight! The ladies even rescued my phone when I had forgotten it in a uhaul truck that I had rented from them. The storage units are clean, as are the buildings. If you're in Ruskin or Sun City Center, Champion is definitely the way to go! -Christophe H.

I had a great experience. I went yesterday and thought I would have to use my phone which wasn't…read moreloading. But the nice gentleman working inside helped me out. Added extra time to my order. Got me on my way a little before my pick up time. And then when I dropped it off he got me out of there within 2 min. It was a great and perfect experience. Will definitely use again and recommend to friends and family.

Absolutely HORRIBLE customer service. Rented a 12-foot moving truck through Home Depot / Penske…read more Arrived to Home Depot at 8:30am to pick up the truck to be informed that Penske did not drop off the truck. The solution they presented was for us to drive an additional 20 minutes north to pick up the truck - offering 50% off. (What should have been a positive). After arriving to the Penske Truck Rental and going through the process - the manager there proceed to charge us for An 85 mile move (not sure where he got that info...) after adjusting the mileage to the 15 miles put in the original request. I reviewed the invoice that displayed 12-foot moving truck for $x. When he brought us out to the truck he quickly went back inside to help the other customers before we got the chance to tell him this is the wrong truck. We went back inside to tell him he had accidentally given us a cargo van. First he tried to convince us that the sq footage was the same as a 12foot moving van (obviously it is not) , after he realized we weren't idiots which he should've realized earlier - he told us there were only about a 12-foot moving trucks in the state and they were rare to find so he was going to discount the mileage a bit. After two hours - we decided to just take what we were given and as a result of taking the cargo van had to take 3 trips. way to go Penske for making what is already stressful even more stressful!!!

I recently oversaw a project involving the rental and cross country trip of a Penske semi and…read moretrailer. We had everything booked and ready for the nearly 5000 mile trip. A few days before the rental was to begin Tiffany called to notify us of an issue with the trailer we had reserved. She did everything in her power to get us the correct trailer which included having a driver go and pick up the trailer from another location which happened to be in Georgia. This was great news as we wanted that specific trailer for the event. She ensured the trailer was ready for us when we picked everything up. Once everything was picked up we noticed there was an issue with the air brakes and we were not comfortable taking the truck across the country as it was. We called for the 24 hour service and the individual that showed up appeared to be unable to perform his job duties at that time. We made Tiffany aware of the situation and she immediately got it handled and apologized for our experience. She made sure we were taken care of and had another semi sent out to us. We received the replacement and got everything ready to start the journey across the country. The replacement seemed to have just been checked in when it was delivered to us and Tiffany ensured that we were taken care of and able to begin our trip with minimal delays even with everything that happened. When we were on our journey to Las Vegas a check engine light came on in the truck and we stopped to have it looked at. It was nothing major so we were able to keep going. Upon return of the rental we were pleased to be working with Tiffany again. She made the whole process, even with all of the issues, so much less of a headache. If it wasn't for Tiffany's calm, collective, and professional handling of everything throughout our experience, we would not of had a positive experience to write about. I personally did not get involved until the trip back to Florida from Las Vegas. From the first moment I spoke to Tiffany I could tell her passion and dedication to ensuring every customer has a positive experience. She definitely puts the customer first and ensures each and every customer leaves with a smile This trip could have not happened successfully without her hard work and dedication to ensuring we were taken care of. Out of everything that happened before and during this trip we could have easily had nothing but a negative experience. Thankfully this wasn't the case thanks to Tiffany. We greatly appreciate everything that you did to go above and beyond for us. We look forward to working with you on coordinating our trips for years to come. THANK YOU for making a negative experience an extremely positive one, YOU ROCK! If you are looking for a Penske center that will provide the best customer service and customer experience as a whole be sure to reach out and speak to Tiffany.

Rental was very fair.Manager was excellent . Truck new and clean.my only issue you must do stuff…read moreonline to get the key when the office is close. That can be a challenge and raise your blood pressure thank God my wife was with me. On a positive note we called the number for help and the person on the phone was Excellent . We were in time for the move with the truck at a fair price. I would rent from this location again.

We came here to pick up a Budget rental truck. Ed was more than helpful. It was the first time…read moreI've driven a 16' truck with a car towed behind it, and Ed was kind enough to guide us how to properly hitch on the tow and load up the car onto it. That courtesy was more service than I've ever experienced with UHaul. Thanks a ton, Ed!!

stay away!!!! terrible customer service!!! reserved truck a month…read morein advance!!! moving day go to get truck.....office closed !!! no truck!!! a shitload of excuses!!!! no apologies just excuses!!!!! got a brand new u-haul stay away!!!!

Great service, reasonable prices and convenient location. Customer service was very helpful.read more

My company needed to rent a refrigerated truck for a couple of weeks, and I was the *most* willing…read moreto drive the 16' truck from Tampa. My co-worker had emailed Ryder a few days prior but was told no trucks were available for the time period we needed. Then, after a cancelation, we were notified a refrigerated truck was indeed available, so we went to pick it up on a Friday afternoon. Conveniently located near both I-275 & I-4, Ryder Truck Rental was easy to find, and their rental office was well-marked. Picking up the rental was painless.... My co-worker & I watched a brief video detailing the important operational functions of the refrigerated truck, my driver's license was copied, I signed something, and off we went. And returning the truck about 18 days later was even simpler. The truck seemed to be in great functional condition throughout our rental, and although I saw minor signs of use (dingy seats), I was delighted to find the radio and A/C both worked well during the two times I drove it. Additionally, customer service was excellent during our pick up & return. I'm not sure I'll ever need to rent a refrigerated truck again, but should the occasion arise, Ryder Truck Rental will be my first choice.