I have an LS2 helmet that has been recalled. I called the company three times and left a message. No response. I would like to have a replacement. read more

I am a life-long motorcyclist and have been riding and racing for amost 55 years. I have owned most of the major helmet brands including Bell, Arai, Shoei, Schuberth, and a few more I'm probably forgetting. I ride year round and average 11,000 miles annually which includes my 60 mile daily round trip to work in most weather conditions here in Ohio. I am on my third LS2 helmet now over the past 6 years and can't imagine switching. The fit, features, comfort, peripheral vision and light weight are top notch. I have spent much more on different helmets of the years but my LS2's have been the best values by far. Not only is the product top notch the customer service is outstanding. Any contact with LS2 is responded to in short order by a person, not an AI agent. Don't let the low pricing fool you, these helmets are a great product and a great value! - Jim in Ohio, LS2 fan for life! read more

This is a followup to my previous review. Not only does LS2 provide a great product and value, their customer support is top notch. I had an issue with the latch on the chin bar on my modular LS2 Valiant helmet and contacted support. Brittany in support sent me a UPS shipping label to send my helmet in for attention. I shipped it on a Tuesday and had it back on Friday. Unbelievable customer support! read more

Well i'm not sure what LS2 stands for, but I sure know what they stand by. They stand by their products 100%. They go that extra mile making sure the customer is happy. First of all let me say I was extremely happy with the purchase of my new helmet last year . The STING - GLOSS BLUE CARBON/ORANGE - Arrow Carbon EVO. This thing was beautiful (see photo) . The problem started just under a year and the paint job was fading. It was fading bad and the neon orange was turning yellow. Well I wrote to the company and expressed my concern and sent photos. I offered to ship it back if they would send a replacement. Well they wanted the proof of purchase, receipt, and if I cut the strap they would send me a replacement. Problem was they did not have any in that exact style in my size.They offered a comparable helmet same price but the graphics were plain. I respectfully thanked them for the generous offer but declined due to the graphics. I did however see one upgraded with a nice american flag the AMERICARBON - Challenger Carbon. it was $50.00 more than my original. I asked for that replacement. they agreed to the send me the helmet of my choice at their cost.. I cut the strap and sent the photo with the receipt and a week later my new helmet arrived. This is customer service at it finest and they have me as a customer for life. read more

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