I have never had an issue with Cote Electric who serviced our generator for years. I missed the…read moreannouncement that they had become part of Heritage Home Services. I called Cote wondering why hadn't gotten by annual service contract renewal. They explained the change and told me about the Heritage Advantage Membership plan which provides discounts on repairs and purchases and discounts on maintenance. We signed up and had our first annual maintenance check since the change. Our service tech, Pharaoh, gave us a heads up that he was en-route, explained what he was going to do, how much it would cost and how long he expected it to take. He was very pleasant, completed the work promptly and cleanly. No complaints with the change to Heritage and will continue to use them for service.

Had a service agreement with COTE. Went fine the first year. Then, they were purchased by Heritage…read more Next year, no one calls. No reminder. No one comes out. I call to make an appointment and am told the price increased by over 50% (from $249 in March 2025 to $375 for March 2026). Is there a point to a service agreement if you still have to make an appointment and the price can increase by over 50% in one year? The answer is...nope. No point at all. So, I'm off to find a new service company. Here's some text from their contract (emphasis is mine): "Why should I sign up when I can just call each year for maintenance? If you call each year we will be glad to accommodate you and come and perform the PM for your generator. However, by not signing a contract you risk the possibility of a rate increase every year whereas A PM CUSTOMER IS GUARANTEED THE RATE FOR THE DURATION OF THE PM AGREEMENT (except for continuous maintenance which may be subject to rate increase). Also, PM customers are in our database and WILL NOT NEED TO CALL for PM service. A PM customer will also receive priority service, specifically when winter rolls around and we receive an increase in service calls. A PM customer will be charged a service rate of $105.00 per hr for any repairs needed, a non PM customer is charged $140.00 per hr" Note that they never called. And they immediately raised the rate. Can they do that? Yes, technically, because elsewhere they say this: "Labor will be at a rate of 80% of base rate, which is currently $140/hour and is subject to change without notice." So, yeah...they basically lie about the benefit of a service agreement and their agreement is entirely contradictory. I'd recommend you stay away from these guys. EDIT: They called me and told me that they had called to make an appointment and told me the date they called. I checked my phone (which is the number they told me they called) and my phone has no record of any call from them on that day. My text has no record of any text on that day. They also said that they had to raise their prices but offered me a comp service. I told them no thank you, as I found someone willing to do the service for very close to their old price. Therefore, I stand by my rating and review.

They repaired my lawn mower, and inspected my car. Both times they were very knowledgeable, and a…read morepleasure to work with.

I took my leaf blower to another shop and it sat there for 2 months, still not fixed. I went and…read moreretrieved it, the guy told me it needed a new carburetor and they sent him the wrong one. I then took it to Mowers and Blowers in Pembroke NH and spoke to Adam. I told him the other guy said it needed a new carburetor. I left the blower with Adam, less than 2 hours later I received a call saying the blower was done. The carburetor was good, it just needed an adjustment, the cost was $45. The people are nice here plus they know their stuff. I highly recommend.

Great service, both from the office staff and the folks out in the field. They did some preventive…read moremaintenance on a generator that can withstand the house we purchased last year. They are worth a call.

A wonderful overall experience. NH Gen. was not the least expensive but seemingly the most…read moreprofessional and reliable. When the building inspector came, he asked who installed my system. He said NHGen. was a great company that does fine work.

Generator Pro of Nashua New Hampshire is a very professional organization. First, appointments are…read moremade same day, then confirmed, and a reminder is sent day of appointment. Technicial resource arrived on time, executed work as promised-with excellent customer service skills. Explained the problem and answered questions with simple detail. I would strongly recommend Generator Pro for general maintenance or electrical issues on your home generator.

They helped me without even needing a service call. Very professional and patient, answered my…read morequestions and walked me through the process of manually testing my generator; they'll be handling the annual tune-ups.

Totally trust Evan with my Generac Generator. Services with just needed ad will keep your power on!…read moreMark B

Like the service I get from Evan. Please note the Westford location has moved to Ayer. The business…read moreis still open and doing well. Evan is a very likable, very thorough generator tech. Service is excellent.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

I don't understand the math behind the senior discount. I was told I am eligible for a 10% discount…read moreper gallon of oil. It turns out Palmer's math is .02 cents per gallon. For every 100 gallons that calculates out to $2.00. The price per gallon right now is $4.09 . My math tells me that's .40 cents off per gallon.

These guys are on it! Within 20 minutes our promo cart was up and running again. They were quick,…read moreprofessional, and friendly. I highly recommend getting your cart or service needs here!