I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

Convenient location with high-quality, efficient, reliable, and reasonable service. The waiting…read morearea is clean and WiFi usually works well so can get work done. I get my car serviced here often (oil changes and tire rotations) and especially appreciate the Saturday hours.

Had scheduled Matt for a job for a stripped bolt in my cylinder head and a stuck woodruff key on my…read moretiming belt sprocket he was able to help me out quick! Even gave me tips & tricks on ways I could handle a job like this next time if I ever need. definitely will be having Matt as my personal mechanic as he is very nice and trustworthy mechanic .

would strongly caution anyone considering this business...They were very friendly over the phone…read moreand initially seemed helpful in person, but the experience quickly went downhill. The "diagnosis" amounted to briefly checking and SMELLING the gas cap, yet we were charged $150 for that alone. Afterward, we were told we owed an additional $75 that had not been clearly discussed upfront. When we questioned the extra charge, we were told the balance could be sent to collections, which felt unnecessarily aggressive given the situation. The biggest issue was the lack of transparency around pricing and what services were actually being performed. If you do choose to work with them, I highly recommend getting a detailed quote in writing before agreeing to anything. Overall, this was a frustrating experience that left us feeling taken advantage of during an already stressful time. So disappointing. EDIT: Sent threats and called me names after leaving this review... Screenshots attached. Saw his reply To this post, we sent $75 before you came and $75 after you showed up. That would be $150. Then, sent you the other $75 today after you decided to cuss out my boyfriend and threatened him multiple times. Not sure where the hostility towards us came from, but I do hope this review helps others save their time, energy and money from dealing with someone like yourself.

I'm very disappointed in them. I went in to this shop because I thought I could trust what they…read moresay! Unfortunately that's not the case I went in for a shake to my tires I even suggested they check my tire rods. They mentioned changing the control arms so I decided fine let's do that. If that's the problem. Paid over $640 for my car to do the same thing I took it in for when I left I took it back two days later. they said no everything okay and looks fine. Here I am at jiffy lube getting a simple oil change three weeks after and they said yes you need tire rods on the right side where I told master pros about the shake. & yup spent $640 for nothing please be careful. This all happened the same day that the front desk girl crashes another customer car. Makes me really think is this really happening cause these are the same people I helped out before!!l THEN THE OWNER REPLIES TO MY REVIEW MAKING UP THINGS!! PLEASE GET IT TOGETHER!! I never went in for a knocking noise I went in for a shaking problem.

They could not have been kinder and were excellent in communicating along the way as parts were…read morehard to come by! Honest, hard working and skillful!

Came here for a muffler repair and replacement. Very accommodating, creative and willing to work…read morewith you. Service is very good. I wouldn't limit this place. Just exhaust and muffler. I believe they could probably do far more. Worth a call if you need something to your car.

Excellent service and timely They made sure I was informed…read moreall through the service and repairs.

Our daughter hit a curb with her front right tire in a slick icy snow on a Thursday night. She had…read moreit towed to the dealer she bought her vehicle at. Friday morning I called the dealer and they said they couldn't even look at it for three weeks. So here's the deal - our daughter was supposed to drive Sunday to stay with us in Tennessee for her two week Christmas break and we were watching her dog while she flew to meet friends in another state. Even if her vehicle could be fixed (bent lower control A-arm) somewhat quickly, the timing for her to still drive to be with us for Christmas was very tight. She is a teacher and she had to work Friday, so I was calling places from Tennessee. Another shop said they couldn't get to her vehicle for at least a week. I was thinking she would have to rent a car for two weeks to still make Christmas and her vacation she saved up for all d was looking forward to all year. The second shop recommended Gages Lake Auto & Light Truck. I called and spoke with Todd. He listened to our trouble. Then he said he'd go tow her vehicle from the dealer to Gages Lake and look at it and call me back. That same Friday at 2pm, he called and said they got the parts and would have our daughter's vehicle fixed by closing at 5:30!! She went with coworkers to an after school get together at a local restaurant and then got a ride to the shop where she paid and picked up her vehicle - all fixed! It was a Christmas miracle!!! She drove here (534 miles!) on Sunday as previously planned and everything worked out fine. With all the thanks to Gages Lake Auto!! Her friends and coworkers couldn't believe it and they all asked for the shop's name to put in their phones if they ever need service. We are very thankful for Gages Lake Auto! We will be back whenever we need something!

Well, what can be said about a auto shop that somehow has work to do in a Giordano's Pizza…read moreRestaurant (note not a car to be seen but they were working in the Restaurant???) And believe they believe that they are above the law by parking illegally for over an hour in a 15 minute tow zone. You better believe a tow was called, and despite telling the driver of the vehicle in question that he was in line to be towed, parked illegally, and also delaying another company's business from getting their merchandise delivery, of course when you are told that the right respond is to blow the person and say he doesnt care. Wrong sir wrong. Also ALL YOU HAD TO DO WAS MOVE FORWARD! This company clearly doesnt respect other businesses or the law. Something to think about.

Mundelein Tire and Service is the best! My car, while old and still runs good is all types of…read morefunky. I needed to get an oil change and the prices are decent here while the service is pretty good so I knew I wouldn't go anywhere else. While changing my oil, Dan and the tech, Nikolai, were able to find some other issues including my brakes, egr valve gasket and camshaft plug. They were honest with me regarding what they found and gave me a decent price without tryin to run me up which I appreciated. Overall, they did a great job with my car and they didn't try to push unnecessary work to be done on my car. I will continue to use them and I would highly recommend everyone else to as well. Shoutout to Nikolai and Dan--thanks for taking care of my car.

I made an appointment using their on-line service. They tookk me on time and I waited for my two…read moreheadlamps to be replaced. The service was quicker than I expeded and cheaper than I thought it would be. Nice people who want to accomodate your needs. I have found that they will be my service provider of choice.

Great place to take your auto. Mike is honest, fair and complete. Took my diesel for repair and has…read morebeen great. Recently took my other diesel for a filter and was just a great experience. Thanks and be sure to use these folks over any dealership.

I'm not sure why this review is not "live". We left IL in 2020 after 5 years. One of the…read morehighlights?? Drew and the crew at Pit Shop. We had Gremlins in cars, started with VW (tuned) and an SUV. These guys covered us all the time. Treated us with respect when we did something "stupid" and just keep the nose down. (Looking at you Ben) Miss you all, glad the shop is looking good and you all made it through the 2020's... Best from AZ. Chris & Laura Matt, I miss your treats. Sad.

5 star not enough, They are the best…read moreFair price They finished the truck fast !!!!!!!!!

Trustworthy. The owner is patient and happy to explain what is wrong with your vehicle if anything…read more(twice he has recommended I forgo a repair). His receptionist is very helpful and friendly. All of the employees are capable. On a recent repair, I spent less than half estimated by the dealer.