I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

This is a copy/paste from a poor experience at Star ER: I do not recommend going to Star ER. I was…read morevisiting from out of town and got sick. I went to that hospital and paid my co-pay, just to be told by the doctor "you meet all the requirements for strep" and was sent on my way with antibiotics. The doctor didn't even run simple test like flu or strep. He checked my breathing with his stethoscope, that's it. I then received a $400 bill from my insurance. I will be disputing this. The next day, I was worse and could barely breathe. Since I was worse I had to visit the emergency room, again. I chose to visit Exceptional Community Hospital Lubbock. I highly recommend going to Exceptional. At ECHL, they tested me and I was negative for strep and flu. I ended up having a cat scan was advised I had an Peritonsillar Cellulitis. I was given morphine, antibiotics, and a steroid with advice to follow-up with an ENT. I'm still in treatment, having to see Allergist, ENT, PCP and a GI Specialist. Dr. Roger's and his staff were so friendly, patient and informative. I felt like they really cared. I had a $200 co-pay, which was steep for the unexpected burden on my vacation. I was able to set up a payment arrangement by paying something towards it and waiting for the bill. This relieved additional stress. I honestly feel that this hospital saved my life. Thank you Dr. Roger's and staff!!!!!! Notable: Fast service, caring, knowledgeable, and clean atmosphere.

I feel compelled to write this review because my experience was so opposite of those I have read…read morefrom others. Based on the reviews, I was really apprehensive about going here, but that turned out to be unwarranted. Dr. Spikes was very professional and made sure that I was not in any way uncomfortable. The whole thing was quick and easy. I was back to my office within 45 minutes of my appointment.

My friend went in and had a terrible experience finding out the sex of her baby. The radiologist…read morewas very unprofessional, rude, & inconsiderate of her wishes. I would not recommend this place to anyone. Find someone else that won't ruin your day. Not even one star.....

Dr Day has a way of always making me smile & feel important. The nurses do as well! Thanks Quincy &…read moreLisa! Love you all!

Dr Stinnet V Collins, Nice Dr but make sure shes aware of kids allergy to medication. DR Stinnet…read moreCollins was fixing to prescribe my child medicine she's highly allergic too. Good thing we asked her to look and see.

I highly recommend Neighbors Emergency Center. The staff there provided exceptional care. Ash the…read morefront desk person was very informative and helpful, while Ms. Teresa was knowledgeable and made me feel comfortable. Audrey, the X-ray technician, was also helpful. Dr. Lang took care of my overall medical needs. The entire staff was very caring. I highly recommend Neighbors Emergency Center. Thank you guys !

My son went into the facility for a minor cut on his finger. He was in and out in 30 minutes…read more That's where the good news stops. He paid $993 at the facility for his treatment. My insurance company was charged over $5,500. Now my son has an additional bill for $934!! Total: $7,500! What the actual hell is going on? We tried to call their billing line and were told they can charge whatever they want since they are private. And they aren't willing to bring down the cost. When asked how much this would've cost if we had no insurance, they told us $400 total. But since I have insurance they'll try to gig my son for $1,800 in addition to the $5,500 paid by my insurer. I'm thinking about legal council and open to suggestions. I'm certainly filing separate complaints with the Texas Medical Board in the next 5 days on: 1) Neighbors Emergency Center 2) Lubbock Texas Emergency Center 3) Altus Exceptional Physician Group, and 4) Dr. John Lang. If you have any other suggestions on who I can file a complaint with, I'd love your input because they don't make it easy to tell who is a governing body about unethical situations like this. These people are dishonest. NOTE: I'm not sure if these excessive charges are fraudulent tor not. I may try to work with my insurance company to find out if any of them are. I attached both bills where there are two identically named charges and the same Description code. Who knows? I believe there are maximums to what a facility can charge for what was minimal medical care. This is Unbelievable. Save yourself the hassle and go elsewhere.

Spoke with a rude receptionist (she refused her name) I asked to speak with her supervisor. She put…read moreme on hold and never came back - I hung up after 10 min. These people are horrible at their job!

From the owner: Community Home Health Care strives to improve access to health care across all age groups, reduce…read morehealth disparities in the community, and improve the quality of life for residents of Lubbock, TX, and its surrounding communities. We have designed a service delivery model to care for the whole person at every stage of life. The center offers patients a comprehensive array of services, as well as provides prescription assistance to ensure that patients have access to the medications they need to manage their health conditions. We strive to provide the highest quality of care and are a Joint Commission Accredited program, meeting state standards for licensing and certification. Call us today!