My 73 yr old Aunt took her 2018 Lexus RX 350 to Kal Tire in St Albert yesterday because she had a…read moreslow leak on her rear passenger tire. She was told by Kal Tire St Albert her rear brakes had 1mm of brake pad remaining and should not drive her car until repaired. Trusting what the service manager said she left her vehicle with them and walked home. She called me later and asked me if this was normal for a vehicle with only 64000km on it and I said I will go down and talk to them. I looked at her rear brakes and could clearly see that there was more than 1mm on the rear brake pads. I walked in and said can you bring it in and pull the rear wheels off so I we can see the brake pad thickness and they so they did. I looked at the pads and said there is more like 3 or 4 mm of pad left which would mean she would still have at least 20000km of driving left before needing the brake pads replaced and the car was very safe to continue driving. The service technician measured them and there was 3.5 mm and I said nice way to treat the elderly with your up sell on brakes. They quoted her $520 for the rear service and she was scared to drive thanks to their lie. I picked up my aunt and drove her back to take her car. Upset and embarrassed over all this she will never return to Kal Tire for any service because they are dishonest and ripping off customers who trust them. It's a shame businesses like this are in business and did nothing but scare a sweet senior and waste my time and hers. Shame on you Kal Tire St Albert

I'm a big fan of Kal Tire in general. This is now the 3rd or 4th location that I've dealt with and…read moreit's always the same. Great customer service and great products. What I like best is that once you buy a set of tires from them, they take care of you for life. Tire fills, flat fixes and patches... you name it. They're as quick as they can be without jeopardizing the quality. This is obviously a very busy time for them, with everyone just now realizing that they need their winter tires on. But they were able to get me in within a couple of days, and the service only took an hour once I was there.

Brought Mercedes in for an out of province inspection. They…read morefailed inspection noting a new steering box $2243 and new valve cover gaskets needed $ 472. Brought to Mercedes shop with their quote and both items were not required. They (mercedes) showed me clearly the leak only caused by breather cover gaskets. I will fix gaskets with $75.00 materials (Sealant and NEW HOSES ) and 2 hours labour. If I accepted their quote and proceeded not sure what would have happened.....

The level of quality service at Trail Tire is exceptional. I took their advice and put Cooper…read moretires on my Wrangler - a good choice at a fine price. Today, I took in a cargo trailer tire that had slipped off the rim, due to years of storage. I was in and out in five minutes - with no charge. I'll definitely be returning for my tire needs in St. Albert.

These guys participate in the usual 'jack the fuel prices by $0.10 per litre' for the early morning…read morecrowd. Getting a little sick and tired of this crap. Have made it a habit of now getting the gas on my way home in the evenings instead of getting ripped off every morning before I head out of town. It's totally their prerogative to price the gas wherever they want, but I just think it's sleazy. Every night when I drive back into town, it's 'magically' back down to what it was the night before.

I like how this one is so spacious. Gives me an exhilarating, countryside feeling as opposed to…read morebeing at a city gas station. The only thing missing is a car wash.

Updating my review…read more Still coming to Chase and his team at Gate Avenue Service - I think we've brought 4 vehicles here now over 10 years. First and most importantly, Chase and his team are honest and hard working. They are extremely busy but always make time to diagnose and give second opinions. They have saved me money and given me solid advice multiple times when dealerships were leaving me astray. Most recently Chase and his team helped me to advocate (aka fight) Hyundai to get a replacement on my engine. Chase provided me all the documentation that Hyundai required not once, but twice, and in paper and in e-mail after Hyundai "misplaced" it. Chase did both of these requests same day. Chase has seen me at my worst (in tears) completely overwhelmed with car stress (and I don't speak car) and also completely flustered trying to explain what felt off with my vehicle when I seriously was not describing it well. The team at Gate is always courteous and treat me and all the customers I have ever seen with respect. The only limitation or downside with Gate is that they are really busy - and for good reason! So you may have to wait a bit for an appointment but they will always treat you right! PS They offer a program to store your tires for you! I always buy my tires and extra rims from them and they store them for me in off seasons. PSS they are located right behind Petro Canada on St. Albert Trail

February 25,2026 review:…read more My wife and I have been bringing our cars for repair, summer/ winter tire switch outs/ storage to Gate Avenue Service in St. Albert for 5 plus years. So I am comfortable in providing an honest and reliable review of this business. All of our dealings during that time have been with this company's first point of customer contact, that being Chase, the Manager. Chase has mastered the art of making clients feel welcome as soon as they enter the premises. I can easily say that Chase has provided top notch,first class customer service to us. I know my wife appreciates always being treated in a courteous and friendly manner. The quality of repair work is at a high standard and the prices are reasonable. I highly recommend bringing your vehicles to Gate Avenue Service.

Received great service with flexible approaches to dealing with issues of a 22 year old low mileage…read moreforeign vehicle. They fabricated a corroded brake line, cut-out a piece of rusted out muffler and welded things back up. And Erik's estimate was very good! Very good service! Tom

We have been going to Tirecraft since 2002 or so. My dad met them first as he was working for a…read morebattery company, making deliveries and decided to give them a try. The work was completed well, for a reasonable price and they gave him a heads up about work that may need to be done at a later date, but not immediately. Mom and I then started taking our cars there. Dad died in 2009 and the mechanics and staff there still treat us the same; they let us know if extra work needs to be done and why, plus they tell us if something will need to be fixed in the future, say at the next oil change. I am a single female and I take my car in and they treat me with respect and do not get upset if I need extra explanations or a repeat on what they've just told me.

Always helpful and offer great service for my 2 vehicles. Nothing unnecessary is recommended or…read moredone and they vacuum off the mats too!! Kevin and his staff are always friendly and helpful. Thank you.

Just had one of the best phone calls I've ever had with my mechanic. My truck is in perfect…read morecondition after a scare and the bill is below $1000.00 bucks. Most wont understand this unless youre a diesel owner but I really had someone watching over me today. Thanks to big kev's nappa autopro St.Albert and Frank the shop manager. Been going to these guys for over 6 years and have never felt ripped off or beengiven bad advice. Honest guys with professional services.

St. Albert south location is amazing. The staff went above and beyond for me. I was having a rough…read moreweek and their kindness made it all better. Highly recommend!!

Got oil change yesterday in st albert. North end of town. Grand opening. Excellent service, good…read moreprice and knowledgeable staff. Special shout out to Tristan who answered all my questions and concerns. Good shop, highly recommended. Will be back.

Update: I received no response from this location to my original review. An independent mechanic…read morehas since inspected the vehicle and confirmed that the brake rotors are warped. I also asked Midas last week to provide copies of my previous invoices but did not receive them. My understanding is that any applicable brake warranty would cover parts only, leaving me responsible for the labour charges. Given my previous experience and the lack of follow-up, I have decided to have the brake repairs completed elsewhere. I am sharing this update so other customers can make an informed decision based on my experience.

Totally satisfied. I appreciated the included inspection that highlighted suggested services for…read morefuture consideration. Very professional .

I appreciate the Mr. Lube business model, but I've started getting anxiety when thinking about…read moretaking my car back there after the experience I had with another location recently. The pressure can sometimes be confusing and overwhelming if you don't know much about cars. Anyway.... I decided to give it another try at another location. When I arrived around noon on Sunday, the two bays were occupied and there was a vehicle in line at each of them. So I pulled my car up behind them to begin my wait. One thing I've noticed after going to 3 or 4 locations now, is that some will run out to greet you, and offer a beverage or newspaper while you wait, while others will not. This location does not. But I don't actually care. The tech working in the bay I went into was Dan. There were no uncomfortable sales pitches and he didn't try to make me feel like a neglectful car owner. He was efficient and fast and made sure I knew what he was doing at every step. I would come back here for sure.

Absolute garbage service! And super shady! Manager won't even talk with you he plays telephone with…read morehis staff.