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Luce Orthodontics

3.4 (5 reviews)
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Bull Valley Dentistry - Dr. John Dano Welcomes you to Bull Valley Dentistry

Bull Valley Dentistry

1.8(42 reviews)
1.4 mi

My choice would be zero stars if it was available. I scheduled an appointment solely to have an…read moreexisting dental device adjusted. At no point was I informed that this visit would involve a dental evaluation or that any additional fees would be incurred. Upon arrival Dr. Dano immediately began promoting his own dental device, claiming it was superior to the one I currently use. He then proceeded to perform -without my request or consent- a dental evaluation. Following this unsolicited evaluation he informed me that all my silver fillings needed to be removed and that additional caps were necessary, totaling an estimated cost of $7630. I left the appointment without the adjustment I came for, confused, concerned, and extremely disappointed. I sought a simple adjustment, not a sales pitch or an unrequested dental evaluation. Shortly afterward, I received a bill for $225 for a "dental evaluation", which I never requested, approved, or was informed would take place. When I questioned the charge, the office manager responded rudely and stated that if I did not pay the bill, they would pursue the matter in small claims court- adding that they have never lost. The threatening tone and lack of professionalism were completely unacceptable. Had I been informed in advance that a fee would be charged for a dental evaluation, I would not have scheduled the appointment. TRANSPARENCY REGARDING COSTS AND PROCEDURES IS A FUNDAMENTAL ETHICAL STANDARD IN HEALTH CARE. Bull Valley Dentistry failed to uphold this standard, and in my experience, did not act with transparency, informed consent, or professional courtesy. I have filed complaints with the American Dental Association and Better Business Bureau. I believe patients deserve to be treated honestly and respectfully, and no practice should be allowed to mislead or pressure patients into unnecessary services or surprise billing. I do feel fortunate that I am only out $225. Please consider another opinion before letting Bull Valley Dentistry be your dentist.

Dr. Dano and his staff are professional and friendly. The…read moreoffice staff is very good at deciphering my dental plan. They give me a printout of my out of pocket cost before any procedure. No money surprises! And more importantly no pain!!!

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Bull Valley Dentistry - Bull Valley Dentistry 1-815-344-2264

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Bull Valley Dentistry 1-815-344-2264

Luce Orthodontics - orthodontists - Updated May 2026

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