I never thought I would write a positive review for Toyota Fremont. About 20 years ago, my family…read morehad two very bad experiences here when trying to purchase a car, and ever since then I honestly avoided this dealership completely. We walked in yesterday with zero intention of buying anything -- we were just planning to look at a car and leave. To my surprise, we ended up buying a car... and I still can't believe it myself. The reason is Michael, our salesperson. He completely changed my perspective of this dealership. He was friendly, patient, and genuinely easy to talk to. He gave us honest comparisons, explained the deals clearly, and never once made us feel pressured -- which is very different from what we experienced here in the past. Michael made sure our budget and needs were respected, and he helped us find exactly what worked for us. His professionalism and sincerity made the entire process smooth and comfortable. Because of him, I now see Toyota Fremont in a completely different light. Thank you, Michael, for restoring our trust and making this a positive experience.

My sales man Kourosh and finance team were excellent! He was attentive, listened to my needs, did…read morenot upsell any add ons. They were able to secure me with a better interest rate than my credit union. I am overwhelmingly satisfied with my Lexus purchase and the professionalism and customer service that I received at Fremont Toyota :)

Mark was a great service advisor…read more My honda civic had a couple of recalls, and in the past I would make appointments, but was told that the parts were unavailable. However, Mark went the extra mile to reserve those parts for me to make sure that I will have it. I am from San Jose so it is a bit of a drive to Fremont to get a service done in my opinion. I was also able to get a complimentary car wash and had my infotainment checked out. I was having apple car play issues but must be because I dont have the original apple cord lol. Thanks Mark!

On March 12, 2026, I arrived for my confirmed 12:00 PM service appointment at AutoNation Honda…read moreFremont. There were no other customers waiting in the service area when I arrived. Despite this, at least two customers who arrived after me were attended to before I was. My repair order was not opened until approximately 12:49 PM. Mistakes happen, and had the issue been acknowledged and addressed appropriately that day, I probably would not be writing this review. Instead, what disappointed me most was how the matter was handled afterward. During the visit, I interacted with Lucian, Fabian, Kevin, and eventually Service Manager Eric Rule, after waiting approximately 1 hour and 25 minutes to speak with him. Mr. Rule acknowledged that the incident should not have happened and advised that it would be investigated and that I would receive a follow-up. Over the following several weeks, despite multiple follow-up emails, I never received the promised explanation or investigation findings. My primary concern was never simply the wait time--it was the lack of ownership, follow-through, and accountability during the escalation process. It was only after I escalated the matter to Honda Customer Relations and AutoNation Corporate that General Manager JT (Viet) Tran became involved. Mr. Tran handled the matter professionally, engaged constructively, and ultimately resolved it by offering $500 service credit (I declined as I would not go there ever, perhaps) which was later replaced with a $500 check. I appreciate his willingness to step in and bring the matter to a fair conclusion. This review reflects both aspects of my experience: an appointment and escalation process handled by Service Manager, Eric Rule, that fell well below expectations, and a professional effort by the General Manager JT Viet Tran to resolve the matter after corporate escalation. I hope the dealership improves not only its appointment handling but also its customer communication, follow-through, and accountability when issues arise.

On June 1, I had a little car fiasco. It was after 5 pm, and I called Premiere Subaru of Fremont…read moreto find out if the service dept. was open. They were not. The salesperson I spoke with told me to go ahead and tow it to PSF and leave the key in the drop box. I knew I was not on the schedule, so was not sure when my car would get looked at. The next day I got a call before 9 am from Devon in the Service dept. He explained what they could do to get my car running and back to me. PSF had the car all day and Devon kept me posted of status. I really wanted to get my car back because I live in SJ and did not want to take an UBER home for a 2nd night. By end of day, my car repair was complete. I picked up my car and got to meet Devon my service liaison and he was so kind and gave me thorough explanation of work done. I had my car back and the repair did not pinch my pocket book too much and I was back on the road. I appreciate and thankful for the service center's commitment to get me back on the road.

The only reason why I'd rate this particular Subaru Dealership place higher than I should is…read morebecause they use Philz Coffee for their coffee machine and one of their representatives named Jay was really kind / timely with updates. He even gave us a quote and walk through of what needed to be done to my car, but also respected which out of the options I wanted to have serviced that day to avoid extra charges. The other few times we have gone here were disappointing with both their customer service and service time being unreliable. Even with an appointment at 9:45am, we didn't get out until 12:40pm. The last time I went they didn't even tell us my car was ready for pickup after sitting for 2 hours...

Michael Whang sales manager and Erik Sayago sales person were great to work with. Super smooth…read morecommunication, test drive process and walk around was great, efficient, friendly and knowledgeable. Felt like I could trust them every step of the way. Happy to get a great car for a good deal Dimitriy S. in finance was very difficult to work with though. Hard sell on a bunch of insurance and service plans, got personal and then questioned my judgement. Most frustrating was then added in a accessory charge at the end which he said was mistake. On careful review of his paperwork,, he had this added accessory charge, from the beginning of the paperwork and tried to rush through it and dismissed my questioning, it when we first looked at the paperwor. He then tried to sell a $8k insurance product that he immediately dropped to $3k then refused to hear a no until I walked away. Could not trust him.

I just moved here from TN. I go to Hyundai for all the maintenance on my car…read more I stopped by and asked if they could help me change out my headlight. I could do it myself, I had the bulb, just didn't have the correct length screwdriver to do the job. The first associate who greeted me was awesome. Super cool. He wanted to help me out but he wasn't a tech. So I ended up waiting for the lead tech, who when approached me, off rip just started to shake his head no. I thought he was joking so I asked if he would be able to help. He replied saying, "No, we charge." Which was something I expected. Though when he proceeded to say it would take up to a HALF HOUR to do the job and they charge $280/hr. Saying they also don't charge anything less than an hour. I thought that was pretty insane to change out a bulb. I then asked if they had a screwdriver I could use to do it myself. They refused that as well. Don't seem to want to help in any way. The place had no business as it is..you would think they would treat their potential customers better. Seems like dude hates his job. I ended up going to the dealership across the street, they changed it out for me for FREE. Took them less than 15 mins. Tipped the associate $40 and was on my way. Definitely won't be returning to this establishment again.

Please Don't do business with Charlie's motors Fremont California!!!!!! He's a loser and low down…read moredirty shame!!!!!!! He knowingly sells vehicles with defective Catalytic converters!!!!!!! Does not issue current smog certificates!!!!!!! He only thinks of himself letting customers drive around with expired Tags!!!! Your a class act and your to high up in society to even think about lowering your standards!!!!!! Charlie is an Elder abuser and should be prosecuted to the fullest extent of the law!!!!!!! Please think twice. Thank you for talking to Officer AYALA of the Sunnyvale Police Department. Thank you again for your full cooperation. Charlie of Charlie's motors sells lemons to elderly disabled people and should face criminal charges!!!!! Thanks again and shalom to all your Jewish customers and staff!!!!! Love peace and happiness is my motto. Knowingly selling a vehicle with defective catalytic converters in any state is a federal crime. God bless you. God up above is watching all of us and the way we do business. Shalom to all and to all a Good day and night.

I was disappointed with how my concerns were handled during my recent service visit. They violated…read moremy trust. While my vehicle was at the dealership, I noticed through the BMW app that it had been left unlocked while parked outside in an unsecured/unlocked area for the whole day. I had to lock my own car remotely using the app. Leaving a customer's vehicle unlocked on the lot is a serious security concern. I asked my service advisor what BMW's policy is regarding locking customer vehicles. Instead of answering my question, he said he would ask the technician why the car had been left unlocked. I never received an update during my visit, and I had to ask him for a follow-up just before I was leaving. He said that the tech "just forgot". Had I not brought it up again, it seemed like nothing would have been said. Afterward, I submitted feedback through BMW's customer survey. The response I received simply acknowledged my concern and thanked me for the feedback. There was no explanation, no apology, and no indication that the issue would be investigated or that procedures would be reviewed. Mistakes happen, but what was most disappointing was the lack of communication and accountability. When a customer raises a legitimate security concern, they shouldn't have to repeatedly ask for answers. It feels as if they just wanted me to forget. I hope the dealership takes customer vehicle security more seriously and improves how it communicates when issues arise.

Great customer service and straight to the point! JV was extremely helpful with the finance and…read moreprovided a lot of great insight! Definitely recommend.

I could not be happier with my 2016 Mazda CX-9 and the service it has been given over the years…read more This review is completely overdue and well deserved. I've not had any regrets becoming a first time Mazda owner. For over 10 years now, I've enjoyed and I continue to appreciate my vehicle's safety features, thoughtful interior design and overall quality. The service team at Fremont Mazda is unparalleled in customer care and satisfaction. They have helped me to maintain my vehicles reliability with timed quality maintenance services and have upheld a high standard of esthetic preservation replacing worn parts as needed under warranty or at times as a courtesy for the years of commitment we have had for one another. A special recognition to service advisor Sayed (Jay) Hashimi and service consultant Daniela Andrade for their help and trusted guidance over the years. I look forward to the next 100K miles together!

had my car serviced Saturday 06.06.2026 Johnny Nguyen was…read morehelping me I am coming to this place since I bought car in 2014 and different people were helping me. But when Johnny came to the picture I have more appreciation for that place .

I updated my Google review. It was a year later about what I discovered…read more First of all, I would like to say I'm so glad that Isabella Keefe knows how to drive manual :). I wanted to say 'THANK YOU' Bella for letting me test drive the car since I have not driven manual for a while. I know that I didn't buy any of your Nissan product, however, I was very pleased with the 2022 Mazda Miata RF touring I got. Just like that, I only did a few minutes test drive and I decided to get it right away, which I'm glad that I got there first :). Bella did an amazing job processing my application just like that. I was done in an hour (I think? hmmm). They detailed my car, and it was ready to go. Bella assisted me in driving my Mazda, which is now I owned :P, drop it off to my place. They were very accommodating. Overall, Isabella did an amazing job for assisting me. However, the zero star is for Betty who works in finance department. I was looking at my contract and I must've overlooked at it since I trusted Betty verbally she mentioned to me last that I have warranty coverage but then I went to Mazda Capitol in San Jose due for maintenance and told me that the additional fee of $3835.00 is not a warranty. It's a useless guard plus. It's a waste of money to purchase this useless coverage which I should've cancelled it too when I cancelled the GAP fee. BETTY IS THE WORST!!! Be careful with her or in finance department in general. You could tell they only want your money. DO NOT SIGN UNTIL YOU READ THE ADDITIONAL FEE. DO NOT SIGN UP FOR GAP. you can get it from your personal insurance or from your bank where you applied for the loan. I will be going there to ask for refund or else...I know it's been a year but I will if not I'll get my lawyer involve. The 5 star is for Isabelle from sales dealer. The 0 - zilch - nada is for Betty from finance. I am NOT going to refer this dealership anymore to any of my clients. I work in finance and we offer vehicle loan and our clients shops for car after approval. Due to this issue and untrustworthy. I will never refer this dealership to my clients anymore.