Alex was amazing! If I could give more than 5 stars I would! He made finding the right car for us effortless. He answered all of our questions and went the extra mile for me and my husband. Even offering to detail the car for free. Ask for Alex and you wont be disappointed! read more

Winn Volkswagen - Thank you Alex! - Car Dealers Near Me - Newark, California

This dealership is staffed with stereotypical car salesmen who happily lie just to get you in the door, and have no respect for people's time. I was trying to sell a car on Facebook Marketplace when an employee named Nathan Nguyen messaged me about buying it, then invited me to come in. I asked if he'd be OK paying my posted price of $8,800 (its bluebook value), and he said "likely" yes, then when I asked a second time, said yes again. Once I arrived, he spent all of 45 seconds giving the car a superficial once-over, after which his assistant told me they could only pay $2,500 -- a complete joke of an offer, and a total waste of my time and gas. (I ended up selling it for $8,200.) Since this Nathan guy is their manager of used car sales, his behavior is probably representative of Winn Volkswagen. I find it baffling that these inconsiderate idiots see casual lying as good business practice. The only result of this interaction was annoying me, which isn't something that contributes to their revenue. All they got out of it was a bad Yelp review, and a guarantee that when I'm in the market for an ID.Golf in a couple years, I sure as hell won't be buying it from here. How dumb is that? read more

these are unscrupulous people, Nick, Justin, mustafa. option, but they won't tell you that. These people will it tell you car has LoJack. that is an option. Option means option to decline.. they won't tell you that. When mustafa indicate the Lojack on the right hand side, on a 8 1/2 x 11. on far Lt $1099, (that's how the dealer treats options!). buyer beware. They use 8 1/2 x 11 paper contact small print. he'll indicate the LoJack, but won't point to the Lt...$1099, the of the LoJack. I bought the thinking cool I don't use.. which under dealer. Misconception of LoJack is 100% optional. The dealership or train and approve on deceptive practice.. These are very shallow people if they could make a few dollar off of you, they will.. it give VW a bad name. What is worse they worked it in to the finance contract, so you financed the $1099 for the LoJack that's the option that you don't want how deceptive these guys are. If they were legitimate, they write a separate contract item for it so this way you could decline it with LoJack.. Everybody, I know I will tell them about this dealership and the people involve one less customer is one, one less customers $$$$ to their unscrupulous bottom line. All these people swear they don't do things like that. Best people they ever work with. Meaning best group of unscrupulous people they ever. Don't ask don't tell! Aspire don't go don't buy answers that! Underhanded maneuver on option is one thing, then the it in the finance for the underhanded option that you didn't want! you see how unscrupulous these people are they shallow just for a little bit extra. Shallow dude shallow does.! they don't even deserve one star it should be -5 star. Where is the option on that? read more

I just bought a car with the help of Josh, Nate, and Mustafa. I've never had a dealership experience as good as this. When I first called/texted them, they were extremely responsive and answered all my questions. By the time I got into the dealership we were all on the same page. Nate walked me through the cars and any questions I had, and helped me test drive the cars. Mustafa, the finance guy, walked me through every single form and told me what each thing was for. Never felt pressured to sign anything without fully understanding exactly what I was signing. I was in and out with the car I wanted, with a great deal. Would definitely send my family here knowing that they'd end up with a great deal, experience and with no dirty sales tactics that other dealers typically use. read more

I usually do not write reviews, but I just have to do a Special Shoutout to the Manager Gary. If you're planning on Purchasing a vehicle, I highly recommend asking for him. I came here with my wife to find a family car and he went above and beyond. The hospitality in this place is very rare to find... we went to other dealerships in the area and all you could find were typical salesmen.. This place actually cares about their, as Gary called it, "Guests in his house" Definitely going to be returning as we need another car! read more

I was recently looking to sell my vehicle. Nathan at Winn VW reached in to me via Facebook messager asking me to come in. I insisted that I did not want to waste time since dealerships do not offer fair private purchase prices. He insisted on having me come in and see since they could get close to my asking price. I show up and meet with Nathan and his Manager Justin. They ended up $2k away from my asking price so we could not make a deal. A day later Nathan reaches out to me with messages I provided here in Yelp. Telling me they can close the gap. Even telling me that it's ok to take my vehicle off the market. I go in a couple days later to compete the deal and I am met with Justin telling me his manager won't agree to the deal. The same deal they told me to come in to complete. Completely disrespectful and disgusting that people still do this to others. This was a complete waste of time and the BBB will certainly like this story. Buyers and sellers beware. DO NOT TRUST THESE PEOPLE. Go somewhere else where people won't deceive you and take advantage. read more

Winn Volkswagen - Facebook messages from Nathan at the Winn VW Dealer specifically lying to me about a deal - Car Dealers Near Me - Newark, California

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I recently brought my EV in for a repair and had a great experience. The team made the process seamless, offered a Lyft ride (without asking) home immediately after check-in. They also arranged a rental vehicle for the 10 days while my car is being repaired. I especially appreciated the proactive communication and phone updates throughout the diagnostic process. read more

Edwin the manager stand by his word. Ubusal in this industry. Ola, the sales person, was very helpful setting the tech panel for me and very considerate. Mustafa the credit manager was thoughtful and very thorough going through the contract. I initially came in for the O drive off deal. That didn't happen, but I was treated like family at WINN in Newark. Mary Ann, Walnut Creek read more

Feeling like a winner at Winn! Shoutout to Jose from helping us buff out the scratches and little marks from the car we purchased. Jose in detail found all the spots we needed to fix up before we even got the chance to point it out! Now that's a pro! He was careful with the car and even went above and beyond!! Many thanks to Jose and the Winn group ! read more

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If i can give a 0 star i could but the option is not there. they are a "click and bait" shop. they will tell you on phone unbelievable prices for service but when you arrive they would put high prices and argue with you that who did it why the system is doing this blah blah.. you are already in shop after taking off from work so then hesitantly you pay more.... typical bad shop tactics. i have a very bad taste due to this today so after this i am never entering this shop again to buy or service my car. All who are reading this be aware and hopefully you can be more focused talking to them read more

We came in to buy a used vehicle which was listed on their site with a no haggle price. We called ahead and confirmed it was available. We were ready to buy cash in hand. When the paper work was printed and placed in front of us, it had the usual doc fees and taxes. Great. But on top of that there were "other fees" of $500 which the Rep couldn't explain what they were but maybe advertising?, and a $1500 LoJack fee, which I don't want. We asked for these to be removed. They "haggled" to lower the LoJack to $995. We still don't want it. Ed B the sales manager explained that their business requires LoJack for insurance purposes in case cars gets stolen off their lot. I really don't care why you installed it. What does that have to do with me? It's your business expense, not mine. I have doubts that a LoJack was actually installed on the vehicle. The vehicle already had built in gps tracking system from the factory. Why would someone install an additional LoJack on this vehicle? And if not, why are they trying to double dip on an already existing option on a used vehicle? This is also criminal. BBB, DMV, DCA, FTC, anybody reading this, feel free to contact me. Ed B finally said we can not charge you for the LoJack but only if you finance the car at 8.99% for 6 months minimum. So you're forcing people to finance and take out loans as a condition to purchase a vehicle? This is definitely a criminal violation. Aside from making optional charges not optional. So instead of selling us the vehicle right now, the sales manager Ed B said "We're not in a hurry to sell this car. This car will sell night and day, so if you don't want to finance it or pay for the extra fees, then you're SOL." Mind you, they had a "no haggle price" on the car. We didn't want to haggle. They did by adding $2000 in fees on top of regular doc, license, and taxes. Guess Winn and the Reps are making $$bank$$ to be "not in a hurry to sell" at their "no haggle get it sold quick" price?? Never seen a business/dealer not want to do business and make an easy sale. And this was on a Weekday? Guess Ed B didn't want his Sales Rep making an easy commission? Sorry to the Sales Rep, you deserve better. I actually purchased a new $45k car there a few years back and bring my car there for service regularly. Never had an issue. And back then, we didn't pay for LoJack, even though Ed B says they've always had Lojack on every vehicle they sell. Ed B also said every dealer will tell/sell you the same thing. Not true. Not my first rodeo. Bought over 20 cars in my lifetime, and this is the first time encountering such crapola. But I feel like the old guys at Winn are all gone and these new replacements are scummy. Won't be going back. Do better Josh. Shit flows downstream. read more

Anson and Mustafa were very pleasant to work with on a purchase/trade-in. Treated me respectfully and fairly. I would definitely use them again in the future. The only negative, IMO, is that I asked for an out the door price, which wasn't really the actual price -- as they had added lojack and interior/exterior protection packages. But they worked with me on the price and I feel satisfied that I got a fair deal. After dealing with some sleezy practices elsewhere, it was refreshing. read more

I bought my son a car and I'm so happy I bought it from WinnVolkswagen! He loves his new Jetta. It came with a LoJack system that has so many benefits. I can sleep soundly at night knowing my teen son is safe even if he's staying up late at his girlfriend's house on a Friday night. The sales guy that goes by G has an amazing personality too. He's going places. We will be buying from you time and time again G! You rock dude! read more

Stop mislead customers and tell them vehicles are here and ready to be sold. Different sales people Cal mel multiple times by multiple different people. Trying to get you to buy the car. I had like 4 different people that didn't know what's going on and I talk to one sales person and then other ones kept calling.Texting me the same questions and if I'm financing, have cash.Or how am I gonna buy the car. read more

Winn Volkswagen - The Lobby - Car Dealers Near Me - Newark, California

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I stand firmly behind my 1-star rating of WINN Volkswagen Dealership - Service Department. The level of customer service I experienced was unacceptable and demands immediate attention and corrective action. My vehicle was held at the dealership for 12 calendar days. During this time, communication was virtually nonexistent. The only proactive outreach occurred on the day of drop-off, when I was contacted while en route via Lyft to the dealership. I was informed that my car required retention due to a water pump leak. Given it was a Friday evening leading into a holiday weekend, I agreed to the delay. I was told the replacement part would not be ordered until Tuesday and repairs would be completed by Thursday--six days from drop-off. I requested a loaner vehicle and was denied. I was also informed that the water pump fell under an extended warranty with a $250 deductible, despite this being the second replacement. By Thursday, I had received no updates. I called the dealership, assuming the repairs were complete. Instead, I was informed that the head gasket also required replacement. The service advisor stated the car would be ready by Monday but preferred not to rush the work. Again, no communication was provided. On Monday, I called and spoke with a different advisor who explained that my assigned advisor was off. She could not provide a status update and said the service manager, David, would call me. David later apologized and cited high volume on Fridays and Mondays as the reason for the lack of communication. This explanation is insufficient. I work in a high-demand environment where client communication is paramount. What I experienced at WINN Volkswagen does not meet any reasonable standard of customer service. I have since retracted all positive recommendations and advised family and friends to reconsider Volkswagen as a preferred brand, factoring in the service department's performance. I demand that this dealership take immediate steps to rectify its customer service deficiencies. I strongly urge management to engage professional consultants to train staff on effective communication and customer service practices. This is not optional--it is essential for restoring trust and credibility. model. read more

Negative 5 stars. Had my car for 5 and 1/2 weeks. Didn't address the issue. Didn't wash the car before returning it. After I asked them to wash it they agreed but then returned it dirty again. This place is a disaster. They must have paid for the good reviews because I have not had a single good experience at this place. read more

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This was my second visit to the Volkswagen dealership, and once again I had the pleasure of working with Margie Nguyen at the Service department. She's absolutely wonderful--friendly, professional, and really goes the extra mile to make sure everything is smooth. Both times I felt welcomed and well taken care of. Great service all around! read more

Kyle in Parts helped me out. Knows his parts and the computer system to access information. Referred me to another dealership that had the part I needed. Good experience with him. read more

First, Let me say: Working with Kylan (sales) and JV (finance) was a good experience. They got me into a car when I didn't think I would even qualify. They were both very helpful and helped in more ways than I expected (got me $0 down, gave me an insurance binder to cover until I got new insurance, discounted the warranty to fit my financing, etc) Otherwise, average car buying experience with your back and forth and tons of paperwork, pretty standard there. This is the 3rd vehicle I've purchased from Winn, good part of the reason I went back here again. On to the car. It was higher mileage (76k on a 2021) and had it's share of dings and scratches, but was priced accordingly. I did opt for the extended warranty as I was nervous owning a German car with 76k on it and no warranty plus they kept coming back with better deals for the warranty. Glad I made this decision. Purchased the car on November 6th, 2023. Within a week the climate control on the driver side stopped working, always blew warm air. Within a month, I started getting an oil pressure warning light on the dash. I then decided to change the oil and replace it with something heavier, since the car is over 75k miles. I tested with an analogue gauge and oil pressure was okay. Bad sensor, it happens, they couldn't have known. Sensor was $13 and took 5 minutes to replace, not worth a service visit seeing my deductible is $200. While I was under the vehicle changing the oil, I took a look around. I found coolant and oil running down the block, obviously leaking from somewhere. As the coolant was pretty crusty and had caused some surface rust in areas, I've gotta say it had been leaking for a while, probably well before I bought the car. If you work on cars, you know a fresh oil leak vs something that's been leaking a while and collecting road dirt. There was a good amount of oil covered in road dirt, it's been leaking oil for a while. So, Either they missed all this when they did their pre-sale multi-point inspection, or they knew and sold the car in that condition anyway. Maybe this is why they pushed the warranty so hard? I'm guessing they knew it would need repairs soon, so if they sold the warranty they'd also make the money on the service side. I've asked my sales person 2 times now for the service contract for my warranty and received nothing. I will be following up with them again, but it shouldn't be this difficult. Car went in for repair the beginning of January (took it to Team VW, closer to home) and they ended up doing $3,800 in parts and labor. Oil cooler was bad, gasket leaking, oil filter housing gasket leaking. Coolant union between water pump and oil cooler leaking. Warranty covered it, but 2 months after buying a used car, I wouldn't expect $3,800 in repairs and being without my car for 3 weeks. Another vehicle on their lot had a clean CarFax, but I could clearly see the gap between the hood, fender and door was uneven. Upon looking closer, I found overspray on weather stripping, obviously the fender was replaced and painted at some point, anyone car savvy should be able to find the signs. Really makes me question the used cars they're selling and the process they go through to make sure these cars are fit for sale. Buying a new car here would probably be fine, but I'll forever be leary of buying a used car at Winn. read more

I'll try to be objective. Josh the general manager contacted me the next day and politely asked for a phone call where he was very nice and sincere and asked me if I'd still consider buying from them. I explained the situation to him and he was very apologetic although he didn't give a real explanation for why the salesperson insisted on the additional charges initially while Josh said it's not a dealership policy. But I was moved by him and seriously considered buying a car from them. I didn't end up buying from them as I found a more suitable car elsewhere. I guess I'm soft-hearted, so I'm giving them a 4-star based on Josh's prompt contact and sincerity. read more

Winn VW is spot on in customer service. Easy website to navigate. Easy appointment process online. Lyft to and from work (if I'm the area anyway). Service personnel always friendly and helpful. Great communications throughout. Car ready BEFORE promised. These guys are great! Thanks for a great experience every time. read more

Winn Volkswagen - Service time for the brothers! Lol - Car Dealers Near Me - Newark, California

Just want to give a quick s/o to Mustafa! He made my car buying experience smooth and didn't give off the standard super pushy salesperson vibe. He was honest, knowledgeable, and truly helped to get me a good deal. If you stop by Winn, ask for him! On another note, I love my Tiguan. read more

Winn Volkswagen - Car Dealers Near Me - Newark, California

I was at Winn VW to get an oil change for my 2017 VW CC on Monday, 1/6/23. It was my first time at the dealership. I primarily scheduled my service here because I had a doctor's appointment in the area afterward. This feedback isn't so much for Doug Dalaney who was my service advisor. From start to finish, Doug was extremely polite, professional, and courteous. The feedback is primarily for the quality and level of service of the technician, Robert (as listed on my service order). I arrived at the dealership at 11:15am for my 11:30am appointment. Doug walked out, greeted me, and asked what I was there for. I explained to him that I wanted to 1) get an oil change 2) requested him to install my front license plates as they had fallen off 3) not to wash the exterior of my car as I have ceramic coating and only to vacuum the interiors. Doug acknowledged and understood my requests. I sat in the waiting area starting about 11:22am. There were no cars ahead of me. I recall seeing one woman who had brought her Tao in but she came after me and left before me. At about 12:40pm, I checked-in with Doug to see the status of my vehicle. He went and checked and informed me that my car should be ready in about 10 minutes. No problem. My doctor's appointment was at 1pm, so I was already cutting close. Upon entering the vehicle, I noticed that the oil change sticker, which is placed on the top left corner of the windshield wasn't replaced. In the history of me being a car owner and getting oil changes, this is standard procedure, isn't it? I rushed inside and requested Doug for one, which he happily obliged and hand-wrote for me. Upon starting the car, I noticed that ALL four tires had different air pressure/PSI. Left front was at 35, right front was at 38, rear left was at 36 and rear right was at 41! REALLY? But at that point, I simply didn't have the time because I was already running late for my appointment. Then I visually inspected to see if the car was vacuumed, and guess what? Robert decided to vacuum the front but not the back. Again, really? My request was fairly straightforward. No exterior car wash, just vacuum the interior and he couldn't even follow these simple instructions let alone get the tire pressures right? I went home and the next morning, when the tires were no longer warm, I checked again, same thing. All four tires have different PSIs. This only makes me question the quality of the oil and oil filter used and Winn VW's overall quality of service. These are basics! After having waited at the dealership for 1.5 hours and receiving my car in the condition I did, it was quite disappointing and frustrating, to say the least. I will never return to Winn VW for any of my oil changes let alone any other service needs. I will be writing a similar review to forwarn fellow VW customers of the same. Please train your technicians to do their job properly. read more

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These guys do the classic bait and switch with excess fees and with availability of specific models. If you overlook those concerns and continue on in the purchasing process, while they are very nice to new customers initially, if you challenge their pricing and ask for justification, they quickly become hostile and rude once they understand that you're an educated consumer. read more

I have been coming here to this location for about 3 years now and I have been treated with such love. I can't even put it in words. From Priscilla who greets you to John and Margie at the service desk and then there's the manager Kevin who went over and above with taking care of me. Every single person at Winn treats you like family. Thank you to each one of you!!!!! Oh and I almost forgot to mention the dog, Jojo the mascot. He is so sweet and loves greeting everyone who is in the waiting area. read more

I purchased a 2023 Tesla Y from Kevan French. He and Manager Gary were fantastic to deal with and took care of any requests or needs that we had. This is a great dealership to buy a new or used car from and I would highly recommend it to all others. Kevan has a no-pressure, nonchalant attitude which makes purchasing a vehicle easy and fun. The no-haggle pricing offered by Winn Volkswagen is also refreshing. 5 Stars! read more

Incredibly disorganized sales force. I had made an appointment for Friday, and they texted me at least 3 times to confirm. When I showed, the rep I had been referred to and someone else had to scramble to pick up the slack. Then when he finally got the car up front for me to see, it was out of gas. I looked at the car asked some questions and left. No I'm not going to do a test drive to get gas! Won't be going there again... and what a waste of my time. Buyer beware. read more

This place and its people are shitty. They had my car for 4 months on a simple suspension job. They just left my car sitting there to the point where it doesn't even start anymore from September to January no work was even performed on it at all. I ended up having it tow and get it fixed elsewhere. Even the tow truck driver complained to me how unhelpful and unprofessional the advisor Marla was. The advisor that was responsible for my car Alvin kept giving stupid lame sorry excuses. "We only have two techs" "one of the techs is going thru a divorce" "we don't have coverage because a tech threw out his back" do yourself a favor and STAY AWAY FROM THIS SHIT HOLE. The tech Tyler and the advisor tells you they'll get your car done in hopes to buy time but this place ... is a dishonest, unorganized, incompetent, and horrible circus operated by clowns. This place has zero integrity, no business ethics whatsoever. read more

I had an unpleasant experience with the service department at this dealership. I was quoted $290 for a Haldex fluid change when I called, but when I arrived, a different service advisor told me it would be $749. I was unhappy about that but they claimed the high cost was due to the fluid itself being very special and costing over $500. However, if you search online, it only costs $130 to get the entire haldex oils kits (including the oil, o-rings and plugs) from Volkswagen. I am okay with them charging one or two hundreds for their labor (although this particular job only takes less than half hour), but jacking up price like this and lying is unacceptable. As a comparison, other dealerships in the Bay Area charge about 700 for an entire 40k mile service package which includes the haldex service and many other things. When I mentioned this, they suddenly offered to price match. I don't know why Costco Auto Service would recommend this place, but I'll definitely be reporting them to Costco. There are good folks at this dealership. I bought my car and had a few maintenance jobs done there. Those were pleasant experiences. But looks like you need to be very careful after all as there are people who are dishonest and scammy there. read more

The service is very bad somehow. My ID4 has problem on the automatic trunk opener. The car has been there for 2 weeks now, and it seems like they still can not find the problem yet. What makes me feel bad is that they do not want to loan me a car. I have fight with them on this, and in the meantime the car has sit there for about 2 weeks now. How could a Vokswagen dealership treat their customer like this ? read more

Best place to visit if you're looking for a good used car, Great customer service and a family friendly place.

I really wanted to take the time to thank the team at Winn VW. (I especially appreciated the help from Josh, Kevin and Alvin) Basically I purchased a trade-in vehicle (Dodge) from another dealership owned by the Winn group (Winn KIA in Dublin), which has since shut down. When the transmission went out on my Dodge, they honored the warranty that I had purchased at their old KIA dealership. And "honored" is quite an understatement as they had to fight with the warranty people for me in order to get the transmission covered and fixed. Good people are not always recognized these days... It feels like reviews are usually all about complaining... So I wanted to recognize this business as I really had a wonderful experience... Thanks guys!!! read more

I ended up not buying from Winn because the sales manager took over the salesman's job and kept HOUNDING me by calling and calling. So, I bought my ID.4 in Sunnyvale. However, whenever I service both that car and my daughter's Jetta, the service department always knows what they're doing. Don't get tires from there, though. Too expensive. However, they're great with everything else. read more

Good service and they help you find the best deal. Go and ask for Kylan French and JV Huynh read more

We bought our EV Dec 2023. We thought we had to have it serviced there (much further from our home). We went for service and a recall, the service adviser at the time was nice and all but communication wasn't the best and I would have required a 2nd trip to have the keys reprogrammed bc wasn't notified until I had been driving 40 min to make my appt... (so turning back wasn't an option). I Was there for like 5-6 hours, they at least coordinated a ride share so I could get food. Was able to work and felt safe. (After hangriness set in after several delays). Fast forward, they said they would arrange for our key to be reprogrammed at a closer VW but we're unable for whatever reason. The service manager, Kevin, while working with Alvin (our new service advisor) and Kyle, arranged to have a porter pick up our car to have the keys reprogrammed and we at that time needed our tires replaced. They matched the price of the tires from another dealership (so call around if you need to buy parts (new keys, tires, whatever). We got our car back later in the evening but it saved us 2 hours in peak traffic in stop/go traffic. 5 stars for effort, but had communication been better from the start, it would have saved everyone a lot of effort. We definitely appreciate Winn making it up to us. read more

Excellent customer service by the guys at WINN VW! :) My old car was reported totaled, and we were searching for a new SUV. Kevin H. patiently helped us tremendously by taking us (my mom and I) on multiple test drives until we were comfortable with a SUV of our choosing. A lot of transparency and support from the manager and team (Albe, Kyle, Josh, Kevin) throughout our experience. We ended up leasing 2023 SUV Tiguan and mom was real happy. The team is very genuine and handles with care haha Highly recommend Winn VW! 10/10 :) read more

Winn Volkswagen - Mama Bear who deserves the bestest of things :) - Car Dealers Near Me - Newark, California

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Been coming here for all my maintenance and service needs since I got my VW. I never had a problem until my last routine oil change. Picked up my car after paying for the service and found my rear view mirror decor tag mangled and tossed in the cup holder. Went back inside to the service counter to ask about the cause of this wreckage, and I was given the excuse that because the interior was cleaned, it was knocked down. Didn't know knocking down could cause this type of damage but ok. I could also beg to differ how much cleaning was actually done. There was terry cloth residue left all over the dash. The service agent offered to replace it with a generic air freshener, but the point is...be aware if you leave anything in your car whether it be hanging from the rear view mirror or on the dash. Your items may suffer the same fate as mine. read more

Winn Volkswagen - Car Dealers Near Me - Newark, California

Another great experience, Christian & his crew, Albie, Kevin (the best), Lucy & John in finance! So professional in the purchasing process. Exceeded my expectations.... Thanks Team!!! read more

Winn Volkswagen - 2020 Passat R-Line - Car Dealers Near Me - Newark, California

Adam is rude, pushy, and unfriendly. Talks about his 24 cars and family too much. I i just wanted purchase car. They appear to not be a good team. Lack communication. I suggest when purchasing here. You pay close attention. read more

Newark Winn Volkswagen isn't friendly at all starting with the manager Josh Nguyen, he is rude, disrespectful, and if he can't get you to buy he will say "doesn't suit you" or "you can't afford it" I felt bad for Nate he lost a sale because of his rude manager. If you're looking for a Winn Volkswagen and want the best costumer service EVER!!! I say go to Winn Volkswagen Marin in San Rafael. Yes, it's a further drive out but the experience and customer service is beyond amazing!!!! They will help you with everything and get you exactly what you want. We are happy with our new purchase that was NOT done in Newark. No one to talk you down or being negative. Also another piece of advice go/ call multiple Volkswagen, one will give you exactly what you are looking for. Don't settle like Winn Volkswagen Newark wanted us to. read more