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    Ludvigsen Mortuary

    4.0 (4 reviews)
    Open Open 24 hours

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    2 years ago

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    Braman Mortuary and Cremation Services

    Braman Mortuary and Cremation Services

    4.3
    (4 reviews)

    I never thought I'd be reviewing a mortuary/funeral home, but I would be remiss not to show…read moreappreciation and give kudos to the team at Braman. When my mom passed last year, I was obviously a wreck emotionally. Thanks to Braman (in addition to my parents doing their own end-of-life plans in advance), the whole process was seamless and very easy for me to understand and make any remaining decisions. We worked with Leslie, and she laid out anything remaining that was needed from us - a burial outfit, pictures and songs for the memorial/tribute video, and a few other things. But most everything else was handled by Braman, which was so appreciated in that hard, emotional time. Braman even found a priest to be the service officiant, when all the clergy at my mom's church were sadly all on a retreat out of town. The officiant that Braman found was from a sister church (Fr. Swanton) and he was very warm and gave a great service for my Mom. If you are making your own end-of-life plans or are looking for a mortuary to help you through everything, I highly recommend Braman Mortuary. Everything went off amazingly and it was a fantastic send off for my Mom, thanks to Braman.

    Ryan and his staff were exemplary. They went above and beyond to care for us as a grieving family…read moreand to provide the final care for our parent. We are forever appreciative and will gladly recommend them to our friends and family.

    Moser Memorial Chapel

    Moser Memorial Chapel

    3.0
    (2 reviews)

    I've only been here for a visitation. The place was very welcoming and nice. They had a nice…read morefacility that was warm and felt very caring.

    After our experience with Moser Funeral Home, I feel an obligation to share what our family went…read morethrough so others know what to expect. Before my mother-in-law passed away, she was receiving hospice care in our home in Arizona. Knowing how overwhelming that day would be, I called Moser Funeral Home ahead of time to ensure every detail had been coordinated. She was to be transported by Neptune Society in Arizona for cremation before being buried beside her husband in Nebraska. I was assured everything had been taken care of. I was told that when she passed, all we needed to do was call Moser Funeral Home and they would coordinate everything. When she passed away, we did exactly that. Instead of taking over as promised, the funeral director, Michael, was unaware of the arrangements I had made. He immediately began asking for her Social Security number and Neptune Society's phone number--information I did not have readily available, since I had provided it earlier. While my fiancé was mourning the loss of his mother and her body was still lying in the next room, I was forced to search through paperwork and coordinate the very arrangements I had been promised would already be in place. was unaware Unfortunately, the problems didn't end there. My mother-in-law's cremated remains were shipped from Arizona on June 24. We heard nothing from Moser Funeral Home. After waiting and wondering where she was, I finally called on July 5. Michael told me they had received her several days earlier, but that "the week just got away from him." These were not office supplies sitting on a shelf. These were my mother-in-law's cremated remains. That was the moment I requested that we no longer work with Michael. Unfortunately, transferring us to Brett did not improve our experience. Rather than acknowledging our concerns, he defended Michael's actions, shifted blame to Neptune Society, and offered no meaningful ownership or apology. Communication remained inconsistent. The only proactive communication we consistently received involved additional products and services for purchase, while important updates often required us to follow up ourselves. Brett assured us he would be handling her burial. Instead, the day before the service, we learned that he would be out of town and that our family would be working with someone else. Even communication about the gravesite came at the last minute. Throughout this entire process, it felt like we were managing Moser Funeral Home instead of Moser Funeral Home managing our family's needs. A funeral home's role is not simply to complete paperwork or sell products. It is to guide grieving families with professionalism, compassion, organization, and empathy. That was not our experience. We experienced broken promises, poor communication, defensiveness, a lack of accountability, and repeated failures to follow through. To then receive a bill for that level of service felt like a final insult. I sincerely hope Moser Funeral Home reflects on how profoundly poor communication and a lack of empathy affect grieving families. A funeral home has one opportunity to help people through one of the worst days of their lives. Our family will never get that opportunity back.

    Ludvigsen Mortuary - mortuaryservices - Updated August 2026

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