Lufthansa

2.5 (251 reviews)

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Lufthansa - Our Lufthansa Business Class seats. - Airlines Near Me

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Eli M.

Great experience with Lufthansa. The stewards came a few times with drinks, water and tea. First they gave us nuts for snack. Then they came around with drinks, I got two Becks beer. Later they came around with dinner, which was curry chicken or rigatoni. An hour later, they gave out bottle of water. Later on, they came around with tea. Lastly, before we landed, they handed out a light breakfast empanada eggs with coffee. The flight was smooth with no turbulence! Also, I had extra leg space on both flights. Especially, when I was seating on the emergency exit row!

Not bad for just an hour flight in Business.

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Andrea C.

6 months ago

I flu Lufthansa from Fankfurt to Newark in September. The flight was delayed over 8 hours due to a mechancial issue. We were given a pamplet that ensured us a refund of $600 Euro. Lufthansa denied my claim and I had to send evidence to a German Conciliatory Board. Lufthansa then said they would pay me once I sent my bank transfer information, which I did. I have yet to get the refund and they refuse to give me a phone number to speak to someone directly. I will make every attempt not to use this airline in the future. Their customer service is horrible read more

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Maruko X.

Elite 26 All-Star

2631

5292

48254

2 years ago

The Lufthansa airline waiting area is so chaotic, no lines at all, and people are bumping into each other easily and cutting lines unintentionally. After boarding, you have to take the shuttle to the aircraft. read more

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Jennie E.

Elite 25

278

253

240

11 months ago

This airline is efficient, professional, knows how to cater to customers, is roomy, even in economy and has the most delicious chocolates (although they need to give more than 1!). The technology and right schedule were appreciated. The staff was friendly and the atmosphere inviting and upbeat. Will definitely look into booking with them again. read more

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Em M.

5 months ago

RUN RUN away from this incompetent airline. I have spent 3 hours trying to log in. Service rep finally told me to call Check In Technical Support. I must have interrupted this woman's nap as all she could tell me was to try another browser- already tried 2 computers, phone and 2 browsers. Then told me that there was nothing else to offer me in terms of help. REFUSED to allow me to talk to a supervisor - can you believe. I have watched this company go Down Down in terms of service, flights, food etc. I wish they would go bankrupt as they do not seem to realize who pays their salaries. NOBODY HERE GIVES A F....... about the customer. It's worse than the worse 3rd world airline you can fly. Are they still mad that they lost the war or what???? read more

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Nancy G.

Elite 26

314

823

3394

2 years ago

Flew Lufthansa home from the Czech Republic, with a layover in Frankfurt. The first leg was fine. We were comfortable and well taken care of, regarding refreshments and snacks. On the second leg, we were crammed into the tiniest seats in the second to last row of the plane. Me, being smaller than my hubs, switched seats with him, so he could have the aisle and a bit more room. I had to sit almost the entire flight with my shoulders in the shrug position, just to feel like I fit in the middle of the three seats. Service was good, with multiple offers of beverages. The dinner was not the worst thing I ever ate, but it wasn't the best either. I don't know if it was because we were in economy and so, were given a low end meal, or if that was the meal that pretty much everyone got, but it was some kind of vegetarian ravioli. The insides were a flavorless orange mush....could have been sweet potato, could have been squash...who knows? For breakfast, we were given a very slightly filled hot pocket type of thing that I think was pizza. There was so much dough that I literally took 3 bites and was done. This is why I always make sure I have snacks with me. For the duration of the flight, a blanket, pillow, and ear buds were provided. The blanket kept me warm, but the pillow was a bit lumpy. The ear buds were fine, but one just wouldn't sit in my ear and I had to hold it in practically the entire flight. Also of note, we had a serious medical emergency on board and had to be diverted to Iceland midway through our trip. The crew handled it expertly, letting us know (within reason) what was happening. Upon arriving in the states, assistance was given for missed connections, and hotel and meal vouchers were given out to travelers, such as ourselves, who were inconvenienced. I flew Lufthansa once before and loved it. The food is the only thing I can complain about with this most recent trip! 43/2024 read more

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Rob L.

Elite 26

105

586

286

3 years ago

Superb, despite the flight delay We took Lufthansa for a flight back from Portugal to California days before Christmas. They had a code share with United in Frankfurt. Despite making it about 15 minutes before takeoff, United refused us entry and apparently had already sold our seats. So, off to United's service desk we went. Rude treatment, before a nice gentleman stepped in and sent us to Lufthansa at the ticket counters. Things started to track better from there. Lufthansa's professional and thoughtful person booked us on a flight the next day. She was open about the airline covering hotel and a meal for us without being prompted, and gave us a card with our traveler's rights per the EU. She directed us to the train to get to our hotel. After figuring it our after a police emergency at our stop, we ended up is a simple room and got some sleep in. Checking in the next day was easy. We were offered a good deal to upgrade to business class and took it. A-MA-ZING! If you can treat yourself once, do it. Attentive and kind stewardess, plus amazing food, and the comfiest sleeping experience while in motion I've ever had. Holy heck it was nice. When we got home, I filed our claim for having been displaced from our flight. Had to figure out a secure way of communicating some info, but then the deposit lands and more than covered the upgrade. Thanks to Lufthansa for making the end to a big trip excellent, especially after United faceplanted and caused unnecessary stress. read more

Lufthansa - Gate in international terminal area - Airlines Near Me

Lufthansa - Business Class joy and smiles - Airlines Near Me

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Jo S.

Elite 26

667

2420

15303

3 years ago

I had good experiences with Lufthansa in the past, so I was hoping to have a repeat. I thought it was was a solid choice, but not anymore. In the Frankfurt Terminal Z to USA (I took a flight to LAX) we were resting at the gate, after struggling through the airport and found some nice seats. We gathered (they weren't clear,no announcement) that we need to line up. Long line for Economy passangers, a Lufthansa female employee was screaming at everyone, looked at everyone's passports, some we had to stay, some not, what criteria? No idea? A bit of a Schindler's list vibe! After a long wait we had our passports checked. Then, we lost our seat, no place to relax before boarding. Upon boarding , they checked our passports AGAIN! So, why did we stay in that line before? Once, I underdstand, twice it's stupid! We were checked before anyway - if you go through security in Frankfurt or before at you initial destination. On the plane, more nonsense. My monitor didn't work, was frozen, kept clicking to get a flight attendant over, they would cancel it. After back and forth someone showed up and rebooted it. It never worked well. I need to watch movies since it's such a long flight, but I gave up on a few because when paused you'd lose your place, miss scenes, so I cared too much about some movies to watch them like that. Food- dreadful, don't know what happened. No meat dish, choice between spinach curry (no thank you!) and ravioli (w. spinach). I guess someone had to dump some old spinach somewhere. We picked at our ravioli. Otherwise, cold stoned bun and dreadful/fake looking dessert. Luckily we had food from my mom. For the 2nd meal, we skipped the cold sandwich with horrible bread, cheese and zucchini that tasted terrible. Stopped eating it, not wanting to get sick. Lots of turbulances on top of it. So, not a pleasant flight. Each time I went to get water from flight attendants area I felt like I was interrupted an important conversation. Not the nicest folks. Pretty bad experiences, very dissappointed! Too bad a solid airline went downhill so much! read more

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Bonnie G.

1 year ago

I had a great business class international flight from LA to Frankfurt. Frankfurt to Berlin - terrible. Coach seats. 3 across. Zero difference between economy and business. Save your money. read more

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Mohan

1 year ago

If you fly Lufthansa from an Asian or African country, and transit through Frankfurt airport in Germany, be prepared for a rough experience. My wife and I just got back to the US of A from Hyderabad, India, yesterday, taking Lufthansa flights, LH753 and LH418. It is not uncommon to observe that airlines from across the world that fly into airports across the United States follow certain additional security procedures mandated by DHS. This is Lufthansa for you. First, you are greeted by Frankfurt police officers who are uniformed, fully armed - with automatic weapons - in combat gear. They randomly stop passengers at the entrance of the terminal while they are just getting out of a flight that has just arrived. My wife and I traveled in Premium Economy and we were the first to leave the aircraft after the Business Class passengers got out. When we were still on the aerobridge (jetway), we saw three Caucasian American passengers leave without being stopped and checked. We also saw an African gentleman being stopped. Then we both got stopped and the police officer asked us for our passports. She asked us where we were going and so on. We were surprised why these Police Officers were checking passports of passengers who were just arriving. It became clear that we were in a country that was not friendly to "non-White" folks. We just ignored it and moved on. All flights to the United States depart from the Z wing of Terminal 1. Here, before you enter the Z wing, you encounter an "army" of Lufthansa security folks. We waited patiently in long lines. When we finally got to the security check point, we placed our carryon bags for X-ray inspection after taking out stuff that needed to be taken out. Then we went through the full body scanner and got out after the green light came on without any issues. When we went to collect our bags that had just come out of X-ray, we were stopped by the Lufthansa security staff for a secondary check. We were not informed why we had to go through a secondary inspection. We were literally held and dragged to the secondary inspection room where we were asked some ridiculous questions and physically checked by hand. It was quite humiliating. The security people used extremely derogatory language. The woman security staff even verbally abused my wife and even had the audacity to tell us that they were randomly checking Asians and Africans. I clearly knew this was not a one-off situation. We were angry but helpless. We came out to take our carryon bags. The place is extremely crowded and we could not stand there and check the bags. When we got to the departure gate, we wanted to reorganize things in our bags. We found that the security staff had literally taken out some of the expensive, delicate, hand-crafted artifacts we had purchased in India and Thailand during this trip and had not put them back. This was daylight robbery. The crummy security people stole it. Even the mobile charger was missing. This is not an aberration. These rogue security characters routinely harass South Asian and African passengers. Many endure and don't report or talk about it. I decided not to do that. These folks are rude, mean, nasty folks with a perverted, racist mindset. We complained about this crappy harassment and stolen items to another bunch of cold Lufthansa representatives with a couldn't care less attitude. They told us that we have to get out of the terminal and talk to the Police and go back to the security checkpoint to enter the terminal. The Lufthansa security folks showed their true colors. These folks have not forgotten their country Germany's past history. If people traveling in Business Class and Premium Economy can be treated like this by the airline security staff, then I can only say this has become a crummy carrier. It's a SHAME that this airline is part of the Star Alliance. The airline operates refurbished Boeing 747 airplanes introduced in the 60s. This picture shows the higher price Premium Economy cabin, which is right behind Business Class. Oh well! read more

Lufthansa - Lufthansa (LH418) flight Premium Economy cabin - Airlines Near Me

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Jim M.

2 years ago

The airlines can melt the panes for scrap metal and buy new Cessna's, Or twin props. Business class is coach seats with an empty middle seat. Friggin HORRIBLE!!!! Never again, I'll walk first. read more

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La P.

11 months ago

I am not thrilled about the airline but want to give a 5 star shout out to Shreeangan Mutto who helped me on June 28, 2025 to move me from an aisle seat to a window. He went over and above the call of duty for a scared flyer. Thank you for your wonderful customer service. read more

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Jammie B.

Elite 26

104

2 years ago

Zero if I could: This is my first and last time ever flying Lufthansa! I thought that being a German company the experience would be stellar. Complete opposite! 1. 4 tix at $9000. Paid extra for seat assignment. Seats were changed 4 times to then have us on the 4th change to not sit together. SFO to Frankfurt to Rome. 2. SFO to Frankfurt's reassigned seats were up against a wall, 3 seat reclined one inch, 4th seat did not recline at all, for 11 hours. Remember that I paid extra to not get the seats I wanted. 3. Check in attendants were the rudest I have ever experienced. 4. Take off was delayed. The flight attendants were not friendly at all. My son asked for ice tea and the stewardess literally snapped at him, "No!" 5. Arrived in Rome after 11 hours, connected on to the next flight to then be asked to disembark due to a door issue. 6. Again, RUDE counter attendants the caused mass confusion when trying to update the passengers. Everyone stormed the counter. What they wanted was 70 volunteers to get off the flight with a 250 voucher. Because they caused so much confusion, the counter attendants started yelling and threatening all of us that if we didn't cooperate that they would just cancel the flights altogether. 7. They couldn't get 70 people, they got 50, and then started to pull the rest of the people the next flight. 8. Once that happened, we were able to board. Once seater, the captain came on and said that the counter attendants miscounted and still needed 10 people to get off so they randomly selected another 10 people. 9. I was supposed to arrive in Rome today at two but I am still seated waiting to take off because now they are questioning the load of people and where we are all seating. 10. I am BEYOND DISGUSTED WITH THIS AIRLINE. I will ever ever ever fly Lufthansa again. In my 50 years of international travel, I have never experienced such rudeness, disorganized, and horrible treatment of their passengers. First and last time. I would like a refund for paying for seat selection early when I didn't get any of the seats I wanted from SFO to Frankfurt due to the 4 x that we were moved and ultimately to a horrible seat situation read more

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Christian B.

1 year ago

Avoid, Avoid, Avoid, if possible They cancelled our first return flight for no justified reason, probably didn't have enough seats sold, we had to rent a vehicle, drive 8 hours, stay overnight in a different city in order to fly next day and then had a 7.5 hours delay due to defective aircraft in Frankfurt. Luftsheisa is trying to reimburse us nothing! read more

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Neena G.

8 months ago

I would be flying LH for part of the journey that I originally booked on United site. I selected three seats on LH website that costed 105 dollars, including all taxes. This is the figure showing on LH website. But they took 124 dollars from my credit card. When called, three agents promised a refund of the excess $19 (rounded figure). Waited. Then a fourth agent enters the scene and say no refund as one of the seats I selected cost a lot more. It is the LH website that showed me the cost that I paid for. I have the proof (snapshot of LH website) that my seats purchase costed only $105. Not only did the agent refused refund of excess, but also CONFUSED me about the itinerary by saying something completely different than what is on my tkt. When pointed out of his mistake, he defended himself. Another agent claims that tax made the difference. Excuse me, but a 3 dollar tax is not going to change 105 to 124. Plus 105 was the final amount LH website showed as what I would pay for the seats I selected. Either refund when you charge excess or get facts straight on LH website. LH was the airlines that United automatically selected for the dates/price I wanted. I sincerely wish I should have spent more and stick with United, instead of LH. Otherwise, be prepared to loose your money with LH, because they are not going to admit their mistake or refund you if they take extra. Going forward, I would stick with United for international trips. read more

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Robyn P.

Elite 26

1134

1192

6478

4 years ago

Our flight from Bucharest to Frankfurt was delayed, so we arrived one hour late. Lufthansa did an amazing job with communicating the delay by sending us a text and email with the notification. Several passengers were worried about arriving to Frankfurt in time for their connecting flights. Lufthansa flight crew did their best to reassure passengers with frequent updates in both English and German. They explained that flight travel through Europe is experiencing disruptions resulting in late arrivals. I admired the crew for being honest about the situation and communicating all updates. Additionally Lufthansa is one of the safest airlines in the world, which means a lot! read more

Lufthansa - Our Plane - Airlines Near Me

Lufthansa - Airport Transfer Bus - Airlines Near Me

Lufthansa - Masks currently still required for all flights to Germany - Airlines Near Me

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Lu-Shien T.

Elite 26 All-Star

955

1226

6617

6 years ago

Flying during the pandemic has upended many things. However, Lufthansa's business class still serves their meals course by course. The filet steak was served medium rare. The sauce was great. The gratin potatoes decadent. Awesome! While lackluster when compared to many other flagship airlines pre-pandemic, other airlines have gone to pre-packaged 1 that meals in their business class during CoVid19. This gives Lufthansa a distinct edge during the crisis. They have swapped several procedures--preflight wipe for your seat in lieu of a hot towel for example. No more cart of goodies for self serve mid flight. No more pajamas. Grateful to be flying again. read more

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Mark K.

2 years ago

This airline is garbage. On the last leg of our trip we found that three of the five tickets we purchased couldn't be issued. When speaking with customer service we found that they wouldn't issue the other three and wouldn't book us on the next flight to get home. I had to buy five new tickets to get home. When I contacted them to get a reimbursement, I was denied: Thank you for your inquiry dated November 20, 2024. We are sorry that your trip from Cairo to Anchorage on November 15, 2024 did not go as planned. We apologize for any inconvenience this may have caused. Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in Egypt and ends in United States, we cannot accommodate your request for compensation according Regulation (EC) No. 261/2004. We would appreciate the chance to earn back your trust in our service and hope to welcome you on board again soon. Sincerely, Yashika Mahendru ___________________________________________________________________ read more

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Zev L.

2 years ago

My experience flying Lufthansa from Frankfurt to NYC was exceptional. I was especially touched by one staff member, Claudia Hall, who went out of her way to help me with a personal request. I had asked her to use my camera to take some photos of the cockpit so I could delight my 8 year old son. Not only did she capture some great shots, but she came back later to my seat with a bag full of games and toys for my son to enjoy! read more

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Bianca L.

197

815

3 years ago

This is definitely not like flying them in the 80s, when the service went above and beyond, but that I'm sure is the same for other carriers as well. That being said, this year's trip to and from Frankfurt Germany was ok. The seats do have more leg room compared to other carriers. There was TVs on the back of seats with movies to watch, which kept us entertained. The service was good as well as the food options. They did have lactose, vegan, and vegetarian options too. Overall, we got a good deal and it was a good flight. read more

Lufthansa - Chicken dinner - Airlines Near Me

Lufthansa - Lactose free meal - Airlines Near Me

Lufthansa - Chicken meal - Airlines Near Me

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Julia H.

3 years ago

If u could give zero stars I would. Frankfurt airport and Lufthansa are the RUDEST and most disorganised airline / airport I've ever experienced in my life. Stuck in the airport for 8 hours cos they couldnt find us a replacement and then would t let us into the lounge even with American Express platinum cards bc our flight was Lufthansa operated by United. Go fuck yourselves. read more

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Tina A.

3 years ago

Came back to Washington Dulles Airport from Munich on Lufthansa on Dec 4, 2023. It has been two weeks as of today (Dec 18) and my "delayed luggage" is still "delayed". LH414 flights are operating everyday between Munich to IAD and still no bag. Also, my two companions' "delayed luggage" are still in Munich per their AirTag. Lufthansa, *please* bring our bags back to IAD. We would be so grateful and thankful! PS: My bag claim #0220 LH 616366. read more

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Jen W.

1 year ago

The attendants were always available and helpful. Service was excellent. On time arrival!

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mimi L.

3 years ago

Do not know if this review will be seen by the Lufthansa custom service, but want to post it on a public forum so that credit is given where credit is due. So I want to give a shout out to Mr. Patrick Drummond who worked at gate Z14, Frankfurt airport, Deutschland on Aug 10th, 2022. We (my dog and I) were stranded at Frankfurt airport due to an unfortunate situation. After waiting 4 hours in the service counter line for a rebooking; I secretly was hoping we would end up at Mr. Drummond's window. Because all other agents seemed very irritated and exhausted. Patrick on the other hand, helped each customer with such a bright smile even though he was just as overworked, and overwhelmed as the other agents. As luck would have it, we did end up at his window. And he has gone above and beyond to help us. Because of him, we were able to return to California the next day after a long journey. Mr. Drummond may never see this review. His spirit had a lasting impact on me. I work as a public-school educator. Short stuffed, overwhelmed by the number of students we serve. Not unlike the service agents at the airport, we are overworked, underpaid, and very burnt out. But anytime I get frustrated; I would look back on this event, and ride on that positive energy to go on extra miles. read more

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Amber K.

Elite 25

103

324

3 years ago

Our United flight was delayed and we missed our final connecting flight to Milan. United had booked us on the next flight out but there was communication confusion. But it all worked out. Staff was friendly and helpful but all business. read more

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Leonard G.

3 years ago

Two 73 year old women flew to Europe last month and you lost their luggage for 12 DAYS. They have contacted you three times and only to get a generic response that they will not be taken care of. You do NOTHING!! What a horrible horrible way to treat customers especially older ones. First a runaround, then you couldn't find a record, then you keep saying it's not "damaged" when the issue is LOST not damaged luggage. Very disappointing. Flew many times on your airline and always thought it was good. How can you treat older people like that?? read more

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Clair M.

2 years ago

I've never felt so cramped in the economy section of a 787. Our flight was delayed by about 15 minutes, and they made no adjustments for those of us with connecting flights. We were out of luck and stuck for hours for the next available flight. And trying to find that next available flight? Every employee we asked sent us to a different location for customer service, and the first 3 locations were shuttered. To get to an open customer service station, we had to go through a painfully slow and understaffed bag check. Such disorganization! Bottom line: I won't use this airline again. read more

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Michael M.

2 years ago

Lufthansa's "tickets with free change" gimmick is deceptive marketing. When we wanted to our change our flight, we had to pay several hundred dollars extra, even though the price shown on the web site was smaller than what we originally paid. The web site doesn't work for changing flights too (we are software engineers and no, it wasn't any of the 3 web browsers we tried). It turns out that Lufthansa doesn't apply the total amount we paid, but does it per flight. The flight there became $150 more expensive, while the flight back became $200 less expensive. So we had to pay $150 more for the flight there while loosing $200 for the flight back. Net result: we had to pay to change our flights while the new total price was smaller than we originally paid. That is a fee! read more

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Drake F.

3 years ago

Pre-pandemic, I flew LH to and around Europe regularly. First trip to Europe post pandemic and LH has been one failure after another. Disorganized and a complete lack of customer service. Flights canceled and delayed; stranded in Frankfurt without luggage; service agent could care less; et cetera. LH customer service is too dimwitted to be slightly conciliatory or proactively offer some recompense. We have to collect receipts to submit after the fact in hopes to be reimbursed. Likely last trip with these arrogant asshats. read more

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Priyanka S.

4 years ago

I have had my worst travel experience with Lufthansa. First we had to wait 5hours for a 55 minute flight from Munich to Zurich. The staff didn't know why there is a delay. When we finally reached Zurich all out Luggage was lost. We filed a claim and bought the urgent stuff we needed to manage 13days in Europe in sub zero temperatures. It has been 20 days since our baggage was lost, we try calling Lufthansa every day, but haven't been successful in connecting to a human. We haven't received any response about our claim. We don't know how to get reimbursed for the stuff we had to purchase in Zurich due to lost baggage. I do not recommend flying with Lufthansa. read more

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Honza G.

2 years ago

Terrible customer service. I tried checking-in for my flight as early as possible, but the app and web would throw an error "try again later". I called customer support and they cannot help me, try again later, or the next day in-person. Tried a few more times, 3 hrs before the flight still nothing. LH personnel at the airport sent me to automated kiosk. In the end we got boarding passes for mid-seats 20 rows apart, and boarding group 5. Asking another LH rep at the gate - they cannot find better seats, flight's full. And no, they cannot let us board earlier either. This on a $1800 a person round trip, not some low cost hop. We've received similar warm welcome a year ago, if I can help it there won't be a next time! read more

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Olive R.

Elite 26

239

1160

3336

4 years ago

Going to Frankfurt to Rome and back was "smooth". But there were uncomfortable seats, and it seemed the luggage arrivals took over 2 hours. All other baggage claim arrivals from other airlines were on time. So I wasn't just thinking "it's just the airport". The flight attendants were professional and I don't have ANY issues with the service ON the plane, just off. I would suggest bring a carry on. read more

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Esther A.

2 years ago

Extremely disappointed the flights were cancelled and I was forced to agree to terms when I rebooked I was promised enough room for all my booking and when there wasn't room and I wanted a different flight I couldn't change anymore since I agreed to the terms- part of the term I agreed with was that there's enough room Further more one of the booking ended up in a different airport but since I agreed they don't need to cover transportation When I called to try to rebook they kept claiming there's no manager and hung up on me read more

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Curt C.

Elite 26

2559

4228

1494

7 years ago

Frankfurt FlugZeug! This is the national airline of Germany, doing it German style. When I flew through Frankfurt on Lufthansa, they put us on a pretty small plane, and we were delayed about an hour due to fog. I guess I can't blame Lufthansa for that. But the flight crew was good about keeping us informed in English and in German as to what the situation was. They offered soda and drinks, like any other flight, along with a sandwich. Der nom. I flew in to Frankfurt with Lufthansa from Houston, on to Budapest, all on Lufthansa. I was less than impressed with the goodies you get on a Lufthansa flight- other airlines offer masks, slippers, etc. when you fly internationally or transatlantic, but from Lufthansa- nein! The planes were clean, the lavatories were adequate. I got to my destination safely with all my luggage. No news is good news on a flight. read more

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Ioana B.

2 years ago

Do yourself a favor and book with a different airline. I am a premier platinum with United, traveling weekly for work. I booked a business ticket for an international trip with United. In Europe I had to choose the code sharing airlines. After 10 years of not using Lufthansa for low quality of services, I made the mistake of giving them another chance. First I wasn't able to pick my seats for the two segments with Lufthansa. United customer service cannot do it, so they transferred me to Lufthansa's customer service. The customer service told me the plane doesn't have business or first and charged me an extra $35 per segment to secure a seat on the flights. Once in London, about to board to Frankfurt, I asked the customer service on site to fix the situation (paid for a business ticket and was forced to fly economy). In London I was told that they cannot do anything about it, and they advised me to speak with the customer service in Frankfurt. In Frankfurt, big surprise, I encountered an even worse experience. Mr. Naji, the agent on site, shrugged his shoulder, told me he cannot see what I booked. To my discontent he continued to tell me, well you are booked and he was only doing re bookings (I was asking him to rebook). When asked for a supervisor, he raised his voice, started to gaslight me by saying that I am not listening and finished by saying "I am not going to do anything about it." The plane for the first segment was dirty and smelly. The Frankfurt airport is poorly maintained and disorganized (long lines of people having to rebook because the connecting buses are not arriving in time and when they arrive, the drivers giggle and chit chat instead of taking the next trip). I am writing this because my calls to customer services had no resolution and I hope to help others from paying for a service that was never delivered. read more

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Irena W.

126

3 years ago

Lufthansa was used to great airline but not anymore. Customer service is poor so as the food . Expensive ticket for what you get and on top they charge for first luggage. read more

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Wendy A.

Elite 22

1860

2320

9383

7 years ago

We had a great experience with Lufthansa. Service was great as well as the prices because we got my ticket kind of last minute. They arranged our seats together without charging any extra fee. For an hour and twenty minutes of flight, they still gave us a sandwich and drinks to all. Which nowadays you don't see with others. read more

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Dean M.

215

4 years ago

This airline used to be the crème de la crème back in the day. Now they may be the worst. TWO DELAYED FLIGHTS, lame TSA at the Frankfurt airport. Nobody knows how to do their job anymore. Had to sprint to my gate ate the far side of the airport due to a delay on our previous flight (lufthansa), only to get on a bus and drive out onto the tarmac and board using Stairs like we are in the 50s So much for German engineering and the "trains running on time" thing. Lufthansa is a perfect partner for United - they both suck. Terrible read more

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John H.

Elite 26

139

1191

1395

4 years ago

Lufthansa Frankfurt is doing the best it can in a difficult time of labor shortages. This summer, we've been departing late, but always have made it to our destination the same day (so far). Thanks, Lufthansa, for keeping us traveling. read more

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Sophia K.

3 years ago

The most incompetent airline I have ever experienced. They will lie to you to make a phone call go smoothly ( that's if they don't hang on on you!) They don't communicate with each other ( despite asking them to ensure case notes are recorded each time a phone call is had,) they make false promises, and try to blame everything on the customer when everything goes wrong. They screwed us over - we ended up out of pocket and without flights. When I would ask staff about why their other staff members have previously told me certain things ie - "yes your flight is confirmed" ( it never was) and "yes that will be no extra cost" (not true) they will say " no comment." I cannot explain the disgust I have in this company and how they have treated me. STAY CLEAR. ESPECIALLY- DO NOT EVER BOOK LUFTHUNSA/UNITED AIRLINES combination flight. Absolute failure of a system. read more

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Miss P.

5 years ago

Well I'll join the long list of people complaining that their customer service is HORRIBLE and they don't value their customers and don't take customer complaints seriously - good luck ever getting them to fairly compensate you for their mistakes. Not to mention they are always obnoxious. So my story is I paid for an upgrade on a long haul flight. However the seat I was assigned was broken and had none of the amenities that I had paid for. This was a very expensive upgrade. I expected to be refunded for the upgrade. That never happened despite hours wasted on my end complaining to them. Beware if you fly and don't expect them to honor what they sell to you. read more

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Bereich West
60546 Frankfurt
Germany
Flughafen
Directions
069 86799799
Call Now
Visit Website
https://www.lufthansa.com/de/de

Hours

What time does Lufthansa open?

Lufthansa opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday.

What time does Lufthansa close?

Lufthansa closes at 5:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Lufthansa is closed on Saturday and Sunday.

Mon-Fri 8:00 AM - 5:00 PMSat-Sun Closed

Other Amenities

Does Lufthansa have free WiFi?

Yes, Lufthansa has free WiFi.

Lufthansa Reviews in Other Languages

Review Highlights - Lufthansa

“I must acknowledge that I had one of the best experience flying from DFW to FRA to DXB.”

Mentioned in 5 reviews

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Turkish Airlines

1.0(2 reviews)

0.1 km•Flughafen

I give them zero , my worse experience, i had an international transport ticket to Los Angeles,…read morethe gate was too far and no way to get there from n time unless you run and there was no information service also the board didnt show the gate info , the stop was less than 25 minutes and i have lost my flight I do not understand how come they choose the farthest gate when there's only 25 minutes to get to the check in point

I recently went to Ankara from Washington. Outbound Turkish Airlines was fine. On the return, the…read moreTurkish Airline ticketing agent at Ankara insisted I had purchased a "no baggage" ticket (I had not had to pay for a bag on the outbound leg) and forced me to pay $136 for my bag. Worse, she only checked my bag as far as Frankfurt, insisting that I would have to pay another baggage fee in Frankfurt. Turkish airlines took advantage of me to extort $136 improperly. I will not be giving them another opportunity to take advantage of me.

Eurowings

1.0(1 review)

0.1 km•Flughafen

Don't ever fly them. They are worse than jet blue and spirit combined. The cheapest airline in…read moreEurope, and it sucks!

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Ryanair

2.6(5 reviews)

1.2 km•Flughafen

I was super-hesitant to fly Ryanair but their prices were so cheap, I couldn't pass it by. So…read moreexpecting the worst, we ventured to Frankfurt airport to begin our journey to Athens for our long weekend Selected to pay for a carry-on bag ahead of time but wasn't willing to pay extra for a preassigned seat. So as expected, we both got a middle seat & the Mr got his about 8 rows up from me......but whatever. It was a 2.75 hour flight & we could definitely stand to be separated for that long. The price to pay to sit together was not worth it for such a short flight Also booked through kiwi & they took care of all the online passport registration and online check-in, which avoided more fees & we received boarding passes well in time to print them out because you guessed it, it you don't bring the paper boarding pass, you're paying a fee for them to print it for you. Um, ever heard of mobile?? So we took the buses out to the remote gate to board the plane, seats were cramped as expected but the flight itself was okay & again, it was so short, it was tolerable - which makes this an A-OK. We only flew them the 1-way & that was fine by me

I don't get the low reviews. Maybe people didn't do their research on Ryan Air. I loved Ryan Air…read morebecause it was ridiculously cheap. The downside is I assigned seat so it's like a free for all once boarding opens. I've literally ran to the plane to be able to sit with people I was traveling with. They do get you with baggage weight too, so you need to really plan what you pack.

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United Airlines

2.1(29 reviews)

0.6 km•Flughafen

Used to fly with Inited for a decade out from Seattle to Frankfurt a lot for work. Nice service…read moreoverall, foods were so so ...didn't quite interact with them since using the app but did talked abit at the airport regarding printing boarding pass. Nice to get a chance to fly with United again.

Absolutely horrible experience traveling overseas. They book connecting flights too close together…read moreso that when you are delayed by the EU's new biometric scanning security you miss a flight. Then they put your luggage aside and you can't get it sometimes not until the next day. They refuse to offer hotel accommodations when you have to wait for a flight the next day and are completely unhelpful, and their app provides the wrong information. Also you can't get through to anyone by phone. Fly with someone else instead of the "unfriendly skies." Wish I could give zero stars.

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Settling in for an 11 hour flight from Frankfurt to San Francisco

Plane took off

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Bruce G.

2 days ago

The Lufthansa main customer service number is 1(888)399-3809Tm or 1 888-(478)-948O. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge. read more

Carol M.

11 years ago

Hands down the WORST airline experience I have ever had. Absolutely despicable customer service over and over again. Canceled flight with no warning and no offer to refund what I paid for it. Customer service is still giving me the run around THREE WEEKS later. ABSOLUTELY HORRIFIC. Will NEVER FLY with these jerks again and will make sure every single person I come in contact with that travels will hear my story. These people should not be allowed to operate a business. The short truth is that Lufthansa genuinely does not care about its customers and their experience. They will take your money, keep it when you do not get the service and will treat you like a less-than-human the whole time. Traveling is stressful enough. Learn from my mistakes and do not choose to fly with this airline. This is the detailed version of what happened: I had a business trip booked taking me from SFO to Frankfurt and then on to Verona. Because of a co-workers diligence in checking on things we found out that my second flight had been canceled due to the strikes. Lufthansa gave me NO notification of this. Thank god for the diligence of my co-worker. When I arrived to SFO to check in for the first leg of my journey I went to the counter to see what could be done about the canceled flight. Despite my pleasant attitude when I approached the desk (I understand strikes, I have a lot of European friends) I was received by the most horrible woman I have ever had the displeasure of dealing with. She told me she could help me with nothing and I had to call to re-book. I let her know that I had been trying to call since I woke up and that the lines were so busy they would not even ring through. She had no response to that and just stood there glaring at me. When I realized I was going to get nowhere on that issue I moved on to my second question about possibly paying to upgrade to a slightly better seat on my first flight. She replied in the snottiest tone possible "Yeah, for $900 dollars." At that point I just gathered up my things, said thank you and walked away. That woman alone was enough for me to never want to deal with this airline again. It would be one thing if I was unpleasant when I approached her, but I was not. I have worked in customer service a lot and I know that these people have no control over these situations and are just the messengers. They do have control over their attitudes though! I never was able to get through to re-book anything and ended up buying a $275 train ticket and taking 9 hours of train rides to get to my destination, replacing my 1 hour flight. Once I was at my destination I borrowed the phone of a co-worker that had a good international plan and called to see what would be done about issuing me a refund, etc. A VERY rude person answered and told me I had to email customer relations. Ok. I emailed. I heard nothing. Seven days later I followed up, only to get a reply that proved the agent writing had not even read my initial request of a few lines. I wrote back to clarify. Days. Again, a reply not answering my question. I clarified. Days. Another email, this time about my return trip and how I am in the wrong because they booked a hotel for me, etc. for my messed up journey back. (Oh, did I mention they completely messed up my return trip in the mean time and I was stuck in Germany for 17 hours?!) I wrote back again to clarify that I was not talking about my return trip, but as my initial inquiry clearly stated was asking about my trip going over and being refunded for a flight they canceled. I am STILL WAITING. Other fun notes: -$35 to be able to select a seat? Come on! -Delayed flights first thing in the morning -Very expensive flights for horrible service -Terrible customer service when my Father called to find out the status of my flight when the Lufthansa website did not update. Given that they had just lost a plane in a crash and everyone perished you would think they would have at least been more helpful in that moment. Nope! Shame on you Lufthansa. read more

Cozy M.

10 years ago

To: Carsten Spohr CEO Von-Gablenz-Straße 2-6 50679 Köln, Germany Dear Mr. Spohr, On July 3, 2016, I sent the first letter by email to you, Mr. Carsten Spohr, CEO of Lufthansa. In this letter I asked you to make sure that my return ticket to ... is not cancelled because I was not able to return to ... on March 30, 2016 because of my medical condition. Currently I am still in rehabilitation in two hospitals here in Toronto, Canada in order to recover from my brain injury and brain operation that followed. For some unexplainable reason, the response that came from you indicated that you could not find my name in the passengers' list of the flights I took with your airline even though I have provided you with my full first and last name, the flights dates, and the flights numbers. I must say that in this time of terrorism, it is worrisome that you were not able to find me in the list of the passengers. Today (July 22, 2016) at 5:00pm I called the Lufthansa Reservations Centre of Peterborough Ontario Canada. The phone number I called was 1-800-563-5954 and I spoke with ... (agent sign: ..., location call centre: ...). I gave him my full first and last name, the flights dates, and the flights numbers. I asked him to give me my flight ticket number based on the information that I provided him. He could not find my name in the passenger lists of these flights. He was able to find out that I have been on these flights only after I actually provided him with my ticket number. Lufthansa is the largest airline in Europe. It is truly very disturbing to find out that safety concerns are not on the top of the list of Lufthansa. In addition, there was a delay of the flight from Frankfurt to Toronto due to mechanical problems with the airplane. I had to stay overnight in Frankfurt before continuing my journey to Toronto while I was after brain injury and in need of medical attention. In addition, when I called the Lufthansa Reservations Centre of Peterborough Ontario Canada before my return flight to ... which was scheduled for March 30, 2016, they were rude when I asked them to postpone my flight back to ... because all my doctors in Canada advised me to continue with treatment for rehabilitation before I return to ... I did not have the strength at the time to argue with the people of Lufthansa Reservations Centre. In addition, after a few reminders from me by email, you responded to my request by asking me for information stating that you could not find me in the passengers list of flight ... that left ... to Frankfurt on February 23, 2016 and you could not find my name on the passenger list of the flight that left to Toronto from Frankfurt. You asked me to provide you with my ticket number or the reservation code. On July 15, 2016 I sent you my Lufthansa itinerary which includes the booking reference and the ticket number and my boarding ticket from Frankfurt to Toronto which includes the ticket number. I have not heard from you yet despite the fact that I have sent you several reminders. In addition, as I have stated previously in my two letters to you, I will provide you with all necessary medical documentation from my doctors in Canada and in ... I think that any other airline would have postponed my flight due to my serious medical condition and given all the difficulties that your airline has caused me, I would expect a compensation too. I look forward to your response soon. Yours truly, I received a response from Lufthansa a month later saying that I have to pay $600 for my return (the round trip ticket cost me $700). I will take them to court. read more

sandy m.

15 days ago

The Lufthansa main customer service number is **1.888.399.38o9™ OR 1 (888)-478-94.80** . This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Tailored Reservation Options & Seamless Journey Planning** Each exceptional business class trip starts with a reservation system built to offer adaptability, ease, and total travel assurance. Passengers can browse luxury fare selections, pick desired departure times, and personalize each component of their travel plan without difficulty. Chair preferences, traveler information, and unique travel requirements are handled via an effortless booking procedure, while immediate reservation verification guarantees every travel plan is safely arranged well prior to takeoff. **Luxury Terminal Experience & Expedited Travel Amenities** Business class converts the terminal experience into a relaxed and streamlined portion of the trip. Specialized check-in stations assist in minimizing queue times, while fast-track security clearance enables travelers to navigate airport procedures rapidly. Private lounges present a serene setting with snacks, plush seating, work stations, and tranquil atmospheres prior to departure. Preferred boarding additionally improves the journey by offering a calm and structured shift from the gate to the plane. **Outstanding Cabin Relaxation & Enhanced Flight Journey** The onboard setting is meticulously designed to deliver an optimal mix of opulence, seclusion, and rest. Expansive chairs, ample individual room, and sophisticated cabin decor establish an inviting ambiance for both productivity and recreation. High-end dining, carefully chosen drinks, contemporary entertainment systems, and superior onboard supplies improve every phase of the flight. During the entire trip, dedicated cabin staff provide individualized attention with uniformity and consideration, guaranteeing each traveler enjoys a polished and unforgettable flight experience. **Streamlined Landing Services & Comprehensive Travel Quality** The luxury experience persists after touchdown with landing amenities crafted to optimize ease and effectiveness. Preferred luggage handling assists travelers in gathering their possessions quickly, permitting them to proceed with their trip without avoidable waiting. From the initial booking to the ultimate endpoint, each aspect of business class is engineered to provide dependability, relaxation, and remarkable precision in every detail. Collectively, these amenities form an uninterrupted travel experience that embodies the finest levels of premium aviation and leaves travelers with enduring contentment. The voyage wrapped up with landing services that maintained the identical premium caliber from start to finish. Preferred luggage handling allowed passengers to collect their bags without avoidable waiting, establishing a smooth transition from the terminal to their subsequent stop. From streamlined bookings and fast-track terminal amenities to polished cabin relaxation and dedicated onboard service, business class provided a well-proportioned travel experience centered on ease, dependability, and individualized attention. Each element added to a voyage that felt uninterrupted, relaxed, and truly satisfying. read more

FRANK F.

15 days ago

Joe H.

16 days ago

Susan R.

19 days ago

If you need to reach Lufthansa, their main customer service numbers are +44 (800) 652-9732™. They are available 24/7 for booking flights, making changes, or getting any kind of support. You can easily use these numbers from anywhere in the UK to manage your reservations. Also, just a quick tip: if you need to cancel your booking, you can get a full refund as long as you do it within 24 hours of booking and your flight is at least 7 days away. I recently flew with Lufthansa and got to experience their different cabins. Honestly, their Economy is pretty decent if you just want a standard, budget-friendly flight with good entertainment. But if you can, upgrading to Premium Economy is totally worth it for the extra legroom, wider seats, and better food. Now, if you are looking to splurge, their Business Class (Club World) is next level--the lounge access is amazing, the seats lie completely flat so you can actually sleep, and the meals are great. Across the board, the crew was super friendly and helpful. Definitely a solid choice no matter which class you fly. 1. Seamless Reservations & Elite Travel Planning The Lufthansa journey begins with a booking process designed entirely around flexibility and efficiency. Passengers securing a Business Class (Club World) ticket are met with premium seating choices, priority benefits, and highly adaptable itinerary options. The booking system handles flight schedules, traveler details, and seating preferences effortlessly, delivering an instant, well-organized itinerary that ensures peace of mind right from the start. 2. Priority Ground Experience & Exclusive Lounge Access Flying premium completely redefines the time spent at the airport, replacing long queues with absolute comfort. Dedicated check-in desks ensure a swift arrival at the terminal, while fast-track security lanes offer a smooth, expedited path straight to the departure gates. Once past security, passengers gain access to exclusive airport lounges--elegant spaces featuring comfortable seating, complimentary refreshments, quiet workspaces, and a peaceful atmosphere to unwind before the flight. Priority boarding caps off the ground experience, allowing travelers to step onto the aircraft early and settle in without any rush. 3. Sophisticated Cabin Comfort & Signature Hospitality Once on board, the premium cabin environment showcases a dedication to comfort, privacy, and impeccable service. The spacious seating layout offers generous legroom and clever design touches, creating a perfect space for both getting work done or getting a good night's sleep. The cabin is maintained to the highest standards of cleanliness and quiet refinement. Throughout the journey, the highly professional cabin crew delivers attentive, courteous, and personalized service, ensuring every passenger feels genuinely valued. 4. Refined Arrival Services & End-to-End Excellence The premium treatment doesn't stop when the wheels touch the ground. Upon arrival, priority baggage handling ensures that your luggage is among the first on the carousel, letting you exit the airport and get on with your day without unnecessary delays. From the moment you book your ticket to the time you collect your bags at your final destination, Lufthansa coordinates every detail to deliver a seamless, sophisticated, and deeply satisfying travel experience. read more

Patty G.

2 days ago

The Lufthansa Airlines main customer service number is +1(888)~399-3809TM or +1 888-478~9480TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. The Beginning of Every Meaningful Journey Travel has always been about more than reaching a new place--it is about discovering fresh perspectives, building lasting connections, and creating unforgettable experiences. Business class was designed to enrich every stage of that journey by bringing together thoughtful planning, seamless coordination, and personalized attention. Every departure marked the start of something meaningful, where every detail encouraged travelers to look ahead with confidence. #. Moving Effortlessly Through Every Stage A truly exceptional journey was created through continuity rather than complexity. Every phase naturally led to the next, allowing travelers to move from departure to destination with remarkable ease. Carefully integrated travel services, intuitive support, and efficient processes removed unnecessary interruptions, replacing them with a smooth rhythm that allowed every experience to unfold naturally. #. A Space That Encourages Every Possibility Above the clouds, the cabin became a versatile environment where every traveler could make the most of their time. Whether preparing for important opportunities, enjoying uninterrupted relaxation, or simply admiring the changing horizon, the thoughtfully designed surroundings adapted to every purpose. Elegant interiors, generous personal space, and modern innovations combined to create an atmosphere where every mile felt rewarding. #. Experiences Remembered Long After Landing The most memorable journeys were often defined by moments that felt genuine rather than extravagant. Freshly prepared dining, carefully selected beverages, premium travel amenities, and engaging entertainment complemented attentive hospitality delivered with professionalism and warmth. Every interaction reflected a sincere commitment to creating an experience that remained memorable long after the flight had ended. #. Every Arrival Opens Another Opportunity Landing was never simply the conclusion of a flight--it represented the beginning of the next adventure. Efficient airport assistance, coordinated baggage services, and dependable travel support ensured passengers could continue their plans without unnecessary delays. Every arrival reflected the same attention to detail that had shaped the experience from the very first step of the journey. #. Travel That Stays With You Business class represented more than a premium cabin or exclusive travel benefits--it embodied a philosophy that every journey should be as meaningful as the destination itself. By combining seamless mobility, contemporary comfort, genuine hospitality, and thoughtfully designed experiences, every flight became an unforgettable chapter in a larger story. Long after the destination had been reached, the memories of the journey continued to inspire the next adventure. Lufthansa - The Lufthansa Airlines main customer service number is +1(888)~399-3809TM or +1 888-478~9480TM. This number is available 24/7 for booking, c - Los Angeles, CA read more

Markus B.

11 years ago

Die Lufthansa ist eine deutsche Institution. Sofern ich die Möglichkeit habe, würde ich immer wieder diese Airline wählen. Ich kann von zwei sehr unterschiedlichen Flügen berichten: 1 Langstrecken-Flug FRA nach LAX und ein Kurzstreckenflug FRA nach MUC. Der Langstreckenflug war selbst in der Economy mehr als erträglich durch den wirklich guten Service und die Betreuung durch die Flugbegleiter. Meine Beinfreiheit ist in diesen Reihen leider nicht allzu groß. Aber nachdem ich ein Mitglied der Crew ansprach und dieses für mich einen "Tauschpartner" auf einem Gangplatz fand, hatte sich meine Situation schon ungemein verbessert. Das Essen nun ja, es ist kein Sternemenü, aber man wird satt und kann (wenn man freundlich danach fragt) häufig sogar noch etwas nachbekommen und sogar (hierfür muss man mindestens ebenso freundlich fragen) zu einem späteren Zeitpunkt essen. Der Flug nach München hingegen war ein ganz anderer Fall. ABER, und das sage ich aus tiefster Überzeugung, die Herren und Damen Flugbegleiter sind nicht diejenigen, an denen man seiner schlechten Laune Platz machen sollte. Der Flug hatte über eine Stunde Verspätung, da man bei der vorherigen Landung ein Geräusch gehört hatte, das man von den Technikern überprüfen lassen wollte. Als wir endlich einsteigen durften und nach weiteren 20 Minuten zur Startbahn rollten, war die Stimmung bei den meisten Passagieren sehr gereizt. Auf diesen kurzen Flügen innerhalb Deutschlands finde ich es schon faszinierend, dass man überhaupt versucht einen Getränkeservice mit dem Wagen zu absovieren. Häufig kommt es auf diesen Flügen auf Grund der sehr niedrigen Flughöhe nämlich auch noch zu Turbulenzen. In jedem Fall zogen die auch schon wirklich nicht mehr glücklich dreinblickenden Flugbegleiter die Getränkewagen in die Kabine und begannen mit dem Service. Und prompt kam ein Luftloch welches dem Gast, der einen Rotwein bestellt hatte, diesen auf seinen Anzug ergoss. Der Herr holte einmal tief Luft und schrie die Flugbegleiterin aus voller Inbrunst an. Es fehlte nicht mehr viel und er wäre vermutlich noch handgreiflich geworden. Die Stewardess versuchte ihr bestes den Herren zu beruhigen, sich zu entschuldigen und für den Weinfleck Tücher anzubieten. Im Anschluss an diesen Gast hatte sich ihre Laune noch weiter verschlechtert und ja, sie wurde mit den anderen Passagieren unhöflich und hektisch. Ein paar Reihen bevor sie bei uns angelangt wären, gingen die Anschnallzeichen an und sie zogen die Wagen aus der Kabine. Ich möchte mich nicht beschweren, dass ich kein Getränk bekommen habe und auch nicht, dass die Dame ihre gute Laune verloren hatte. Ich denke jeder hat mal einen schlechten Tag. Wenn dann noch die schlechten Launen der Passagiere so übermächtig werden und man zu guter Letzt noch angeschrien wird, als hätte man gerade das Leben des Passagieres zerstört (wobei die gute Dame überhaupt nichts für das Luftloch konnte), ja dann denke ich, darf man auch mal aufhören zu lächeln. Trotz dieses Fluges und auch der anderen Erfahrungen, die nicht immer positiv waren, würde ich immer wieder die Lufthansa wählen. Sie ist eine sichere Airline und auch wenn mal vereinzelt Flüge verspätet ankommen, kann man sich eigentlich immer auf sie verlassen. Nicht so wie auf die Deutsche Bahn.... read more

kim b.

2 days ago

The Lufthansa Airlines main customer service number is 1 888(478)9480tm or 1 (888)399(3809). This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. The Beginning of Every Meaningful Journey Travel has always been about more than reaching a new place--it is about discovering fresh perspectives, building lasting connections, and creating unforgettable experiences. Business class was designed to enrich every stage of that journey by bringing together thoughtful planning, seamless coordination, and personalized attention. Every departure marked the start of something meaningful, where every detail encouraged travelers to look ahead with confidence. #. Moving Effortlessly Through Every Stage A truly exceptional journey was created through continuity rather than complexity. Every phase naturally led to the next, allowing travelers to move from departure to destination with remarkable ease. Carefully integrated travel services, intuitive support, and efficient processes removed unnecessary interruptions, replacing them with a smooth rhythm that allowed every experience to unfold naturally. #. A Space That Encourages Every Possibility Above the clouds, the cabin became a versatile environment where every traveler could make the most of their time. Whether preparing for important opportunities, enjoying uninterrupted relaxation, or simply admiring the changing horizon, the thoughtfully designed surroundings adapted to every purpose. Elegant interiors, generous personal space, and modern innovations combined to create an atmosphere where every mile felt rewarding. #. Experiences Remembered Long After Landing The most memorable journeys were often defined by moments that felt genuine rather than extravagant. Freshly prepared dining, carefully selected beverages, premium travel amenities, and engaging entertainment complemented attentive hospitality delivered with professionalism and warmth. Every interaction reflected a sincere commitment to creating an experience that remained memorable long after the flight had ended. #. Every Arrival Opens Another Opportunity Landing was never simply the conclusion of a flight--it represented the beginning of the next adventure. Efficient airport assistance, coordinated baggage services, and dependable travel support ensured passengers could continue their plans without unnecessary delays. Every arrival reflected the same attention to detail that had shaped the experience from the very first step of the journey. #. Travel That Stays With You Business class represented more than a premium cabin or exclusive travel benefits--it embodied a philosophy that every journey should be as meaningful as the destination itself. By combining seamless mobility, contemporary comfort, genuine hospitality, and thoughtfully designed experiences, every flight became an unforgettable chapter in a larger story. Long after the destination had been reached, the memories of the journey continued to inspire the next adventure. read more

Mathew S.

2 months ago

The official 'customer service **Lufthansa** (toll-free) number is **1 (888) 305-4803™ or +1 (888)~305~4803** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Southwest Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Southwest Airlines for a similar trip in the Future. read more

Shea O.

20 days ago

The Lufthansa Air Lines main customer service number is **1 (888) 399-38o9™ or +1 (888) 478-94.80**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel experience. read more

Loueevuitton D.

21 days ago

Ryan R.

146

14 days ago

The Lufthansa main customer service number is **1 (888) 399-38O.9 or +1 (888) 478-948.O**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel read more

Christy H.

21 days ago

The *Lufthansa Airlines* main customer service number is **1 (888) 399-3809™ or +1 (888) 478-94.80**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Elevate Every Journey with Effortless Reservations** Every memorable trip begins with a smooth booking experience, and business class made travel planning both simple and efficient. Flexible fare options, premium seating, and priority airport privileges were presented in a clear and organized manner, allowing travelers to compare available choices with confidence. Flight schedules, passenger information, and preferred seating could be arranged within minutes, while instant confirmation generated a detailed itinerary that kept every important travel detail easily accessible. **Experience Airport Luxury Before Takeoff** The premium experience started long before boarding the aircraft. Dedicated business class check-in counters reduced waiting times, while priority security screening ensured a faster and more comfortable passage through the terminal. Exclusive lounge access provided a refined space to relax, enjoy complimentary refreshments, or prepare for the journey in a peaceful environment. Priority boarding completed the experience by allowing passengers to board early and settle into the cabin comfortably before departure. **Discover Exceptional Comfort Above the Clouds** Once onboard, every element of the cabin was designed to deliver an elevated travel experience. Spacious seating, generous legroom, and a tranquil atmosphere created the perfect balance between relaxation and productivity. The aircraft remained immaculate throughout the journey, reflecting exceptional standards of cleanliness and presentation. Attentive cabin crew delivered warm, personalized service with professionalism and care, ensuring passengers enjoyed consistent comfort and prompt assistance from takeoff until landing. **Arrive Refreshed with a Truly Premium Experience** The high standard of service continued until the journey reached its conclusion. Arrival procedures remained smooth and efficient, allowing passengers to continue their travels with ease. Priority baggage handling ensured luggage was delivered promptly, reducing waiting time after landing. From the first reservation to the final destination, business class combined thoughtful planning, premium amenities, and dependable service to create a seamless travel experience that left a lasting impression long after the flight had ended. read more

Linda Blair L.

4 months ago

The main 24/7 "customer service" number for "Airlines" is * *(+1) 866_(645)_O2O8 ™®, ensuring smooth and responsive support for all travel needs. This (toll-free) customer service line, open 24 hours, helps you connect with a (live agent) to get reservation support, manage bookings, process cancellations, request refunds, and handle baggage inquiries efficiently. You can also check the "Contact Us" page for more assistance. !! I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! j read more

Nataliya B.

8 months ago

"Call *$$＋１（８５５）５１０_６５４７* Airlines Phone Number Our *customer support* team* is available 24/7 to help you with for ticket reservation flights bookings, seat upgrade, cancel refund, date change, name change and any travel-related issues." *A Journey Beyond Boundaries: An Ode to [Airline Name]* Embarking on a flight with [Airline Name] is not merely a mode of transportation; it is an experience that elevates the soul and ignites a sense of wanderlust. From the moment you step into their sleek, inviting terminal, a whisper of anticipation dances in the air, hinting at the journeys that lie ahead. As I settled into my seat, I was greeted by a harmonious blend of comfort and elegance. The cabin exuded a modern grace--soft lighting, plush seats, and an ambiance that made the outside world fade into a distant memory. Every detail seemed meticulously crafted to ensure that passengers feel valued, cherished, and immersed in a cocoon of tranquility amidst the clouds. The crew, with their warm smiles and genuine hospitality, transformed the flight into a symphony of care. Attentiveness was woven into every gesture--delivering refreshments with a gentle grace, offering assistance with a sincere kindness that reassured you that you were more than just a passenger; you were a guest in their sky-bound home. The in-flight amenities were a testament to their commitment to excellence. The entertainment system was a portal to worlds unknown--cinematic masterpieces, soothing melodies, and captivating stories that made the hours glide effortlessly. The cuisine was a culinary voyage in itself--artfully presented dishes that pleased the eye and delighted the palate, echoing the flavors of distant lands. As we soared through the azure canvas of the sky, the view from the window was a living painting--clouds drifting like cotton candy, mountains and oceans awakening beneath a tapestry of dawn or dusk. It was a reminder that travel is not just about reaching a destination, but about embracing the poetry of the journey. Disembarking felt like awakening from a beautiful dream, leaving behind a space of serenity and elegance. [Airline Name] has redefined what it means to fly--transforming it from mere transit into an artful experience, a celebration of human ingenuity and the spirit of exploration. In the vast sky where dreams take flight, [Airline Name] stands as a beacon of excellence--an ode to those who seek not just to travel, but to feel alive in every moment of the voyage. read more

Freddy N.

3 years ago

Dear Lufthansa Team, I am writing to you with deep disappointment and frustration regarding my recent experience as a passenger of your airline. It is imperative that I convey my utter displeasure and make you fully aware of the extent of my dissatisfaction. Let me start by pointing out the absolute lack of respect and consideration towards your customers when it comes to your customer service. Waiting for endless hours to receive a response, only to be greeted by apathetic and incompetent staff, is simply unacceptable. Your telephone line seems to be nothing but a façade, as I never managed to obtain a satisfactory solution to my issues. Furthermore, it is outrageous that your refund policy is nothing short of a mockery to passengers. How dare you withhold a portion of the money that rightfully belongs to us when you are the ones responsible for flight changes? Your lack of transparency and your miserly approach instead of guaranteeing a full refund demonstrate a complete lack of business ethics. As if that weren't enough, I am deeply frustrated by the lack of direct and professional communication with your representatives. A call center in India? Do you honestly believe that is sufficient to provide quality service? As a passenger, I expected personalized treatment and proper attention from the airline, not to be treated as just another number in your deficient customer service system. I demand that you take these complaints seriously and take immediate steps to improve your customer service. As a renowned airline, you should be ashamed of how you treat your customers. Review your policies, train your staff, and provide swift and fair solutions to the issues that arise during flights. As a consumer, I have the right to expect quality service and a satisfactory experience. If Lufthansa cannot meet these basic expectations, then it does not deserve the loyalty of passengers. I am determined to share my negative experience with fellow travelers on any available platform to warn them about the hardships they will face if they choose to fly with your airline. I sincerely hope that you take my concerns seriously and work diligently to rectify these severe deficiencies in your service. Customer satisfaction should be your number one priority, and until you demonstrate genuine change, I will vehemently refuse to consider Lufthansa as a viable option for future travel. Yours sincerely, Freddy N read more

Luke B.

3 years ago

Extremely Disappointing Customer Service Experience I had an unfortunate encounter with Lufthansa's customer service, which significantly marred my overall experience. I want to highlight that this review pertains specifically to their call center and counter customer service, not their in-flight service. Here's the sequence of events that transpired: 1. Failed Online Booking: When attempting to purchase two tickets on their website, the site froze upon clicking "purchase." No success page was displayed. 2. Immediate Contact: In response, I promptly called the airline to clarify the situation. They assured me that no flights had been booked. 3. Successful Booking on Expedia: To secure our travel, we successfully purchased the tickets through Expedia. 4. Unexpected Charge: Shockingly, a week later, an unexplained charge of $3500 appeared on our credit card from the initial unsuccessful Lufthansa booking. 5. Unhelpful Customer Service: Contacting Lufthansa, I was informed that it was too late to cancel the flight. Despite our numerous attempts to resolve the issue, the customer service representatives seemed uninterested in assisting, consistently deflecting responsibility. 6. Disputed Charge: We sought resolution through Amex, but our efforts were futile due to a lack of proof for the original call. 7. Airport Frustration: Upon arrival at the airport, we encountered further frustration. Lufthansa's representatives continued evading responsibility, resulting in wasted time and no resolution. 8. Traveling with Extra Seats: Ultimately, my wife and I were left traveling with four seats, a predicament that was entirely avoidable. In retrospect, it is evident that Lufthansa's customer service approach is deeply flawed. Their apparent lack of concern for the considerable inconvenience and financial burden placed on customers raises serious questions about their commitment to providing satisfactory service. Regrettably, this ordeal has left an indelible mark on our perception of Lufthansa. We unequivocally will not consider flying with them again in the future. Disheartened and Disillusioned, Luke B. read more

Ivan T.

5 years ago

Lufthansa Customer Helpline Number !!!*+1-865-(339)--2140* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Lufthansa came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1-865-(339)--2140* Hermillo on the Lufthansa desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organize a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation number lookup !!!*+1-865-(339)--2140* Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation number 800 !!!*+1-865-(339)--2140* Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation phone number !!!*+1-865-(339)--2140* Lufthansa reservation telephone number !!!*+1-865-(339)--2140* Lufthansa elite reservation number !!!*+1-865-(339)--2140* Lufthansa reservation agent !!!*+1-865-(339)--2140* Lufthansa advantage reservation number !!!*+1-865-(339)--2140* Lufthansa reservation and ticket changes !!!*+1-865-(339)--2140* Lufthansa reservation address !!!*+1-865-(339)--2140* Lufthansa phone number baggage !!!*+1-865-(339)--2140* Lufthansa phone number customer service !!!*+1-865-(339)--2140* Lufthansa phone number check in !!!*+1-865-(339)--2140* Lufthansa phone number customer relations !!!*+1-865-(339)--2140* Lufthansa phone number contact !!!*+1-865-(339)--2140* Lufthansa number customer service !!!*+1-865-(339)--2140* Lufthansa reservation change !!!*+1-865-(339)--2140* Lufthansa reservation check !!!*+1-865-(339)--2140* read more

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4.4

(8 reviews)

Flew out of Frankfurt in Suites the other day and it was a world class experience. Was ticketed in…read moreBusiness class around the world when I received a cash offer to upgrade to Suites, why not? Paid online via Singapore Airlines website and got my updated itinerary immediately via email with seat selection! Did the Auto Check In via the app and I was checked in for my flight automatically. Arrived at the airport for proof of vaccination and went to the Suites counter which was super quick! Boarding for Suites was Priority 1 which was fantastic! Also was able to sit at the gate, waiting for my boarding! Once on board, the cabin crew greeted me by name, helped me with my luggage and showed me how to use the Suite! It's a big upgrade from Business class. There are 2 lavatories for Suites, one significantly larger than the other for the 6 suites. The lavatories were spotless and had plenty of cologne, lotion, soap, toothbrush, razor, combs in the drawer along with space for make up? The Suite itself had a swivel chair that went from the mini TV for landing and takeoff, eating, TV, and watching the sky mode. The chair also had the ability to recline too! There were noise cancelling headphones along with an amenity kit which contained cologne, lotion, and facial mist. The cabin crew also passed out lounge wear for the rest too! Slippers, eye shades, and socks were all inside the private Suite closet. There is a fold down bed that the cabin crew helped set up with a super comfortable comforter, pillows and sheets! Definitely had some really good rest in the quiet Suite cabin with a door! There were pre-departure drinks but no hot towel service, like in Business class. Once in the air, WiFi was complimentary the entire flight for Suites. Unlike the A350, there is no live TV, bummer, just old videos. Meal service started with chicken satay along with champagne. The appetizer I selected was caviar with all the fixings along with a shot of vodka?!? The beef short rib from the special German menu was ok, it came on the dry side. Apparently, dining in Suites is on-demand. The German dessert was also super sweet. The highlight was the fresh fruit platter. After getting a few hours of rest, ordered an extra foamy latte from the cabin crew and they came by very quickly with a slightly bitter latte. Was looking for the fresh noodles as a snack and was directed to the Thai porridge which was odd... Ordered the Tom Yum instant noodles afterwards and it filled me right up with the fresh bok choy and shiitake mushrooms! The cabin crew also suggested another dessert and promised it wouldn't be too sweet. It wasn't! Service by the crew was world class, although a touch more experienced than I would have expected. Had numerous supervisors and managers serve me, the majority male... All in all, a world class experience and I can't wait for my next Singapore Airlines flight!

Took SingaporeAir from JFK to Frankfurt cleanest plane I've ever been on. Was in terminal before…read moreboarding and all of a sudden the flight crew came marching in, two by two....all 27 of them. In flight food was good and service was 5 star. Will definitely try to fly them again.

Hanau Sightseeing Tour

4.0

(1 review)

Our sightseeing tour was a perfect blend of Baroque elegance and industrial charm. Hanau is much…read moremore than just the gateway to the German Fairy Tale Route. We started at the breathtaking Schloss Philippsruhe [Philippsruhe Castle], the "Versailles on the Main," where the ornate gates and grand facade make for incredible photos. Heading into the old town, the spire of the historic Marienkirche (St. Mary's Church ) stands as a beautiful testament to the city's resilience. Driving through the outskirts, the iconic Wasserturm (Water Tower) in Kesselstadt is a must-see landmark, followed by a scenic crossing over the rugged, steel-framed Steinheimer Mainbrücke [Steinheim Main Bridge]. Whether you're a history buff or just love a good cobblestone stroll, Hanau's unique character won't disappoint!

Langen Altstadt

4.0

(1 review)

Langen's Altstadt (Old Town) is a hidden gem that perfectly balances medieval grit with…read more19th-century charm. Walking through the narrow lanes, you feel the 1,200 years of history beneath your feet. The tour highlight is the Stadtkirche (Town Church), a Neo-Gothic masterpiece whose 52-meter spire dominates the skyline. Equally fascinating is the Stumpfer Turm (Rounded Tower); it lost its roof during the Thirty Years' War so the tiles could repair the town hall--a testament to local resilience. From the Renaissance-era Vierröhrenbrunnen (Four-pipe Fountain) to the beautifully preserved half-timbered houses, Langen offers an authentic, quiet slice of Hessian heritage away from the Frankfurt bustle.

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