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The Lufthansa main customer service number is 1 888-(478)-44O7KV or 1-888 551 (0145). This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Higher Standard for Every Journey Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. #. Thoughtfully Designed for Every Traveler Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. #. An Elegant Space Above the World The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. #. Personalized Hospitality Without Compromise Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. #. Smooth Transitions at Every Stage Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. #. Every Destination Deserves an Exceptional Beginning Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement.

Great experience with Lufthansa. The stewards came a few times with drinks, water and tea. First they gave us nuts for snack. Then they came around with drinks, I got two Becks beer. Later they came around with dinner, which was curry chicken or rigatoni. An hour later, they gave out bottle of water. Later on, they came around with tea. Lastly, before we landed, they handed out a light breakfast empanada eggs with coffee. The flight was smooth with no turbulence! Also, I had extra leg space on both flights. Especially, when I was seating on the emergency exit row!

Nice once you get off the ground. Always seems to be delays but they seem to make it up most of the time. Decent service.
7 years ago
Lufthansa delayed the refund for a month after we cancelled our flight, even though they promised a 7 day refund. They said it was their staff/system error. When I asked for the waive of cancellation fees, they make me do all kinds of things, including, picture license, bank information ( they won't refund to the credit card for whatever reason), boarding pass ( I sent them the confirmation email , but that was not good enough.), I don't have boarding pass because I cancelled the flight two weeks before the boarding date. Then they want selfies with drivers license. Now 1 1/2 months later, I got an e mail today asking me exactly the same thing they asked in the first email . I will never use this company again. read more
Crappy customer service. My flight was delayed coming into Frankfurt and I had to go to (believe it or not) five different Lufthansa desks since they kept sending me to another person. Nobody could help me. Eventually, I had to leave security and go to the check in counter and get a new ticket and then go back through security again to get into the terminal. The B terminal didn't have a lounge and I hadn't slept for 20 hours. Jeff was not a happy camper! read more
10 years ago
Lufthansa is a disgrace. We had a connecting flight with Lufthansa, arrived in Frankfurt, we were delayed and ran to our flight to Turin. We got to the gate 15 minutes before departure and were told we would not be able to board. I went to the desk and said they were sorry and would put us on a flight four hours later, missing the family arrangement we were going to Turin for in the first place. The person at the desk we would be able to get monetary compensation for our trouble and we had to email customer service, in the meantime they gave us vouchers for a coffee and a sandwich - A COFFEE AND A SANDWICH in return for being four hours late. They even refused to let us in their lounge. I got a response saying they would not do anything as it wasn't their fault. I pointed out that it was a connecting flight, both flights being Lufthansa. They replied with a curt fashion and said thanks for my understanding. I told them that there was no need to thank me for my understanding as I had none and they had ruined my travel plans and, since their customer service centre told me they would be paying compensation, they should pay up. I was told they would not be. I have been treated with absolute contempt from these horrible people and I will never choose to fly with them again. read more
9 years ago
This is my favorite airport in the world. And Lufthansa is by far the most helpful & professional of airlines! Our flight from Rome was delayed so we cannot get back to USA til tomorrow, & they put us into the Sheraton in the airport. This is so civilized! The poor customer service rep was overwhelmed by the almost 100 passengers who did not make their connections yet she was kind, patient, professional. This is how airlines should be run! Thank you, Lufthansa! read more
10 years ago
Terrible, terrible - do not fly lufthansa. They have the worst customer service at the desk in the airport and do not accommodate you even if you have a dire need to sit in a window or roomy seat. I'm traveling today on an emergency and I had already paid an additional $1,050 to travel on an emergency and I tried to explain to the lady at the gate counter - in vain. She would not understand or try to help me. I have terrible foot edema in one foot and it is really uncomfortable when I travel. Every other airline accommodated me except for Lufthansa. It was a mean and cold experience. I am never flying this airline again. TERRIBLE read more
10 years ago
We used Lufthansa from Frankfurt to Orlando round trip and it had to be the worst or should I say Wurst flights every! We will never fly with this airline again and will tell our customers that Delta would be a much better option. Horrible check in procedures, bad food. hard seats, less leg room that most airlines, and a very dirty plane. read more
11 years ago
Pretty much every terminal in Frankfurt or Munich from Lufthansa has free coffee. Great idea to keep customers happy. Thanks Lufthansa http://www.chaqula.com/carlos/photo/10576 read more
11 years ago
Lufthansa, Your outstanding service did it again! Lufthansa, you are the best airline in the world. You treat your customers very well. Your flight attendants are the best and so sweet and caring. There is hardly a time where they don't have a smile! I have never had a bad flight with this airline. Business class on the 747-400 ( retrofitted) and the 747-8i has to be the best. or one of the best. This is my favourite airline after SWISS. I'll have to write about them next. The food is good ( a bit heavy ) but still it is delicious. Whenever i get a chance. I'd fly with them again. But they do need to lower their prices because i know Business class is 2,000 dollars pp. usually. Expensive! Hey, it's worth the price. Vielen dank Lufthansa für deine freundlich Flugbegleiter und tolles Service. #nonstopyou read more
12 years ago
I have had good experiences from Lufthansa arriving/leaving out of Dulles Airport. All of my experiences weren't 5 star but I didn't come back complaining about something that went wrong. This time I got tickets through United and well I didn't mind flying either United or Lufthansa but because the service is generally better on European/Asian airlines I chose Lufthansa. The plane was a newer/bigger plane and I'm not entirely fond of the 3-4-3 configuration but the seats were comfortable. Economy plus gets you a long way for those that don't like to push extra money. Our flight was smooth and we arrived on time the staff/flight attendants were helpful and friendly. The food was tolerable - not that great but I didn't get sick and there were good amount of options for things to drink, less for wine. Overall I've enjoyed my flights with Lufthansa. read more
Usually Lufthansa is a safe bet for a relatively easy flight. I've had varying experiences with their aircrafts flying to and from the US to Germany, usually into Frankfurt or Munich. However, our recent trip to and from Split Croatia, from Nuremberg, with stops in Frankfurt am main, were ridiculously convoluted and stressful thanks to these ladies and gentlemen. Weather happens--I get it. When lightning storms encircled Frankfurt and Nuremberg this past Sunday, flights experienced some serious delays. However, we were told (along with plenty others with connecting flights) onboard our Lufthansa flight from Split to Frankfurt, that there was a 'good chance'; our connecting flight would be delayed for take-off as well, and that we might not all be stranded. We arrive--FINALLY--and are told our flight took off. The security guards pushed us through security again anyways because the airport was closing and they told us to go to the terminal A lufthansa service center. After going through that, plus passport control AGAIN, a rather irate (by any standards) man 'greeted' us at the service center. He checked our flight and didn't BELIEVE that we just flew Lufthansa from Croatia. I'm not one to take kindly to being treated like a moron. It wasn't until we forcibly suggested he re-read our Lufthansa issued boarding passes for the preceding, and connecting, flights that he seemed to halfheartedly accept that yes, service was in fact required. Then, he did not bother to check on our connecting flight, and let us get in line for service. When our number was called and the agent began to investigate, after several minutes mind you, she called another gate agent who informed her that the flight in question was STILL boarding for just a few more precious minutes, and had been delayed, as originally predicted and never confirmed. COOL. I don't know if you've ever had the distinct pleasure of making it to your gate at Frankfurt am Main, but getting to your flight in our circumstances is a sprinters'-only-club. Thankfully, we're runners. The gate agent in question literally yelled RUN. NOW. to us, which can only enhance the image of desperation this picture paints. Long story short, Lufthansa had a 'failure' to 'communicate' within its own organization, and we are exhausted. read more
10 years ago
I checked in my parents in defined seats. When we arrived at the airport suddenly they were not checked in and they did not have there seats together. I showed the lady the check in information but she did not care and gave us attitude. She even planed me for the screw up. Of course now they could not sit together for the 9 hour flight. Shitty attitude and bad service Fly delta. They are friendly and at least they try to help you. read more
13 years ago
I'm an elderly passenger travelling alone in a wheelchair was left in Frankfurt airport business class lounge and the staff never returned to take me to the next international connecting flight. I requested him to take me to the connecting flight and wait there to be boarded when it's time, he didn't go with my request, instead took me to the business class lounge alone and left. DTW-FRA-MAA Due to foot surgery I was unable to stand or walk, I was left in the lounge far away from the food and restrooms for several hours. My mobility was zero, lot of medication, jet lagged from a transatlantic flight with another long international flight to asia sitting in the wheelchair with no phone or co-passenger or any official staff in site to assist.... waited not knowing the exact time ...waited in a highly stressful state. I thought I heard my name paged that is when I called another travel in the lounge asked for time and realized my flight was ready for departure. I explained to him my situation and requested him to rush me to my lufthansa connecting flight. Despite so many special calls and requests with the airlines staff, this is the service I receive. I am a loyal LH flyer for the given route and these negligent handling of passengers could lead to serious situations. Just had a surgery with various side effects, elderly lady passenger with limited language skills in a foreign country airport sitting in a wheelchair unattended for hours.... scary when I think about it at the same time I thank myself for my alertness and the help I receive from the gentleman who rushed me to the gate. Now I have to start looking into the other options read more
13 years ago
So far, experience has been disappointing for my first trip with this airline. We bought our tickets on Friday thru United Airlines' Star Alliance to leave on TuesdaIy. First issue: I couldn't check in on the on-line, but my co-worker, who booked with me, could. This is strange because I have status with a Star Alliance airline, so thought I could always just check in with that number. Second- on return trip: same issue with me. He could get first flight, but not connecting flight. Had to explain thru passport, and service desk. Had to wait to within 45 minutes of flight to get a ticket. We therefore missed the opportunity to go to lounges just chasing getting tickets. Added one star because first flight upgraded us to business class for the inconvenience. read more
11 years ago
Terrible customer service and very unhelpful. We checked in and got seats a week ago and confirmed two aisle seats on our flight from Frankfurt to Boston. Confirmed again two aisle seats this morning in Athens that when we got on our flight in Frankfurt we would have two aisle seats across from eachother. When we got to the gate suddenly we have two middle seats after confirming on two different occasions that we will have two aisle seats and then there is nothing they can do. With this airline, the customer is not important all they want is your money. read more
13 years ago
Great airline with very helpful staff. connection flight from Miami came in late and I missed my initial flight. They were very helpful and rebooked me on the late flight free of charge! Very professional crew and helpful all time. read more
11 years ago
We had a fantastic experience with Lufthansa when we flew home from Europe. We had a short flight first from Rome to Munich, in which the staff were friendly and they served a snack and drinks. The pilot was like a tour guide, and pointed out different destinations that could be seen from the plane. From Munich to Frankfurt, we were welcomed onto the plane with granola bars and a friendly staff member. During the very short flight, the staff rushed to get drinks to all of the customers - I wasn't expecting anything since the flight was so short! In America, we rarely get snacks and drinks included in our domestic flights anymore without paying a lot, so it was a really nice addition to our flight. Our flight from Frankfurt to Denver was the best. The plane was top of the line, was clean, and the entire crew was friendly and helpful. They continually came through the aisles with juice and water, and they were attentive the entire time. The two meals on the plane were tasty... I had the chicken both times and was impressed! Thank you, Lufthansa, for a great experience during our long travel day! read more
Alan and I flew home yesterday from Vienna to Munich and Munich to San Francisco, completing the trip we started on Lufthansa from LA to Frankfurt to Istanbul May 13th. We were thoroughly impressed w/ Lufthansa's staff and service. We were well fed and well tended to. Asparagus was offered in several different ways on both flights and we relished the whole grain German breads. Alan even had a dark beer to drink. Most impressive, though, was the staff's treatment of an older woman who seemed a bit impaired. They were gentle and kind to her, taking her to the bathroom when necessary and patiently attending to her various needs. I think one of the flight attendants may have even done her hair, as she looked better groomed at the end of the flight than she had when she boarded. I was reminded of my mother in the earlier stages of Alzheimer's and they treated her as if they were her children. It was a pleasure to watch. There is no question on future trips that if Lufthansa is flying anywhere we're going, we will go w/ them. read more
10 years ago
Lufthansa's online reservation service has a feature which allows you to hold a ticket price for 48 hours. I reserved a flight and, mistakenly thinking later that I had completed the purchase, I did not act on it further. Exactly 48 hours after making the reservation, I received an email cheerfully notifying me that Lufthansa had cancelled me and I had lost €30 by forfeiture, according to contract. I called the customer service number and asked to be transferred to a supervisor. I gave my reservation code: 8PGPYM. He gave me his ID: DCSB (David). I asked him why I had not received a reminder email to complete the purchase within 48 hours, before cancellation and forfeiture of €30. He said that a reminder email had been sent an hour earlier. (I knew this to be false, so it made me more curious.) I asked if he could please re-send that same reminder e-mail, as I had not received it. He said "no," and added that it would not be worth my time and money to take legal action against Lufthansa to prove whether such an email had been sent or not. Essentially, he was admitting that he had lied earlier about the reminder email being sent. My question to Lufthansa is: how do you want to treat customers? What happened to me will happen to anyone who forgets to complete the purchase within 48 hours, you DO NOT send reminder emails (I know this from my experience and talking to others), and you will become famous as the airline which cleverly pickpockets its passengers. Is that really the reputation you want? read more
9 years ago
On arrival in Frankfurt I asked to change my seat on the return flight. I had already paid a fee for a pre-assigned seat and the Lufthansa agent told me I had to pay again because it was paid to a travel agency. I know that the travel agency remits the fee to Lufthansa as required when the ticket is issued so it is never necessary to pay the fee twice. The agent refused to change the seat. On my return flight I encountered an extremely rude and nasty flight attendant. Lufthansa certainly needs to understand the value of good customer service. read more
10 years ago
This our second time flying with Lufthansa. We were seated towards the middle of the widebody aircraft A340-300 Economy Class. The on-board service was above average, friendly, and generous. This is something that you rarely get nowadays flying in economy class. The flight attendants were approachable and always had a smile in their face. There were no attitudes and no negativity compared to most American airline operators. Lavatories were always kept clean and well stocked with amenities. The aircraft was clean and had a pillow and blanket readily available on each seat as we boarded. The meals were average but were hot and were served with silverware not plastic. The flight attendants kept you hydrated by offering drinks and water several times. They also offer wine for free. Headsets are also available for free. The overall flight was smooth and efficient. The only downside is the boarding process in Frankfurt where people boarded the plane regardless of their seat number. The gate agents were replaced by an automated gate where you scan your boarding pass. After which, you will proceed to a set of stairs to go downstairs where a bus is waiting to transport passengers to the airplane parked somewhere in the middle of the airport. We were not expecting this and it was not a comfortable process. I feel bad for those who have mobility problems or for those who are traveling with children and have carry-ons. The seats on this plane were also not comfortable. read more
I wasn't super happy with my first experience with Lufthansa. I was flying from Frankfurt to Florence - after a 4-hour layover, our flight was cancelled due to mechanical issues. The next flight to Florence was full, so we were put on a morning flight. They were helpful to get us into a hotel for the night without adding more costs to our flight, but the service at the airport was poor. There were kiosks to rebook your flight - these didn't work. The other option was to wait in line to rebook. We didn't realize that we needed a number - in any other airport, you just wait your turn in line. I had to argue to get help without a number, and the clerk was incredibly rude initially. Why you would need a number when you're waiting in a queue is beyond me. Maybe it's a German thing, but they seemed to want to be as difficult as possible. Seeing other Lufthansa flights cancelled when I was flying home from Florence, and then hearing about strikes a few weeks later - this is probably an airline I would avoid in the future. read more
10 years ago
Lufthansa is the most unprofessional airline I have ever flown! I was stuck in Frankfurt for 30 hours because of this airline (keep in mind I was supposed to have a 30 minute layover in Frankfurt). It started when I arrived in Frankfurt, and guards announced they had closed a terminal. A Lufthansa representative stood at the top of the stairs with a bullhorn 1)By this time there was a huge amount of people gathered and it was incredibly loud and hot 2)No one could hear anything the representative was saying 3)there was no information available about what was going on. By this time I had already missed my flight and attempted to get on the phone with Lufthansa to reschedule. THEIR PHONE LINE WAS SHUT OFF. I was searching everywhere to talk to a real live person and get help but NO ONE would give me any information. 2 hours later when they opened up my terminal I had clearly missed my flight. I saw there was another flight leaving in an hour to the same destination so I went to the gate where it was leaving from to ask a representative for help. When I began talking to the woman from Lufthansa I asked her what I should do and how to get another flight. She immediately yelled at me saying "I am two hours past my shift, I cannot help you". Mind you everyone in the airport was stuck, uncomfortable, and frustrated, the least someone could do was help. After this I was told to wait in ticket services to get a new flight booked. I STOOD IN THIS LINE FOR 13 HOURS. I was dehydrated, exhausted, confused, and I couldn't find a Lufthansa representative anywhere to talk to. After waiting in the line for 13 hours I was informed everyone from Lufthansa in charge of ticket services was gone and that they were only doing hotel vouchers. THIS WAS AFTER I WAITED IN LINE FOR 13 hours. It is absolutely absurd how Lufthansa handled this situation, If they knew they would need to do hotel vouchers and would not be able to get people flights they should have dispersed the line earlier and helped. Then I was told I needed to return at 5am to the airport and talk to Lufthansa again in hope of getting on a flight the next day. I attempted to call the airline that night and was on hold for 45 minutes before I spoke to anyone. Then I was told the soonest flight I could get was 9pm. Additionally, I got an email saying my luggage would not arrive when I needed it to (since I checked a bag) and when I tried to ask about this the woman on the phone told me, "we have thousands of bags, how am I supposed to help you?"I could go on and on about how terrible an experience this was but needless to say I would never recommend this airline to anyone. read more
8 years ago
I thought paying one of the most expensive tickets from Germany to Colombia, if not the most expensive one, would assure me some quality of service. The trip started with at least 30 minutes delay which means I had to run for my connection in Frankfurt and did not got to eat anything. They overbooked the flight from Frankfurt to Bogotá so we had to check-in our carry-on luggage cause there was not enough place for it on the plane. For my disappointment the seat and table where dirty with lots of red wine stains, hopefully where those from the previous passenger and not before. There were two meal options, but unfortunately I could not choose because there were not enough of both options for everyone so I had to eat what they gave me. I got to Bogotá and after a 14 hours trip and one hour at the inmigration line, I had to wait an exta hour at the baggage claim just to realize my lauggage didn't arrive. I hat to make the complain, get home and fill up a detailed list with description and price of all items in my bag because no one at Lufthansa knew where my bag was. I have been waiting for 14 days and the only answer I get is "Tracing continues. Please check back later". Christmas is already gone and all the presents for my family are still lost. I paid 150€ extra for the weight but no one seems to care about that. I get no other answer either online nor on the phone, so I went again to the office at the airport. Coincidentally the person in charge of the luggage was not in the office, so they promised to call me later. I did not get any call, just an e-mail apologizing for the inconvenients and reminding me that they only would reimburse me 50% of the clothes or shoes that I need to buy during the delay of my luggage and 100% of the personal care products. They also reminded me that the passengers who do not receive their luggage on time have a duty to save money, especially in their country of origin. I leave in two days for a five day tour in the desert and can't just wear my mother's cothes for that. But still "Tracing continues. Please check back later". read more
15 years ago
Our Lufthansa flight from London City Airport to Frankfurt was delayed by an hour due to a long line at check in/baggage and insufficient staff to accomodate the large numbers of travelers--this delay meant that we would be very rushed to catch our connecting Lufthansa flight from Frankfurt to Seatte.When we arrived in Frankfurt, we were picked up by a bus and dumped at the terminal. After a very long walk, we caught a train which to our suprise left us on the wrong side of security (we had cleared security in London but had to go through it again). When I tried to explain that we only had 10 minutes to catch our plane, the security person shrugged his shoulders and told us to join the line of people waiting to go through security--there is no way we would have caught our flight if we got on that line. There was not one Lufthansa representative in sight to try to help and the staff at Franfurt airport security were rude and indifferent. I had to beg them to let us jump the line and though they reluctantly let us go through they were purposefully slow and made some of my family members stop for a scan. Once through, my daughter and I ran ahead to ask them to hold the plane for a few seconds and the Lufthansa staff were extremely rude and barked at my daughter and I to go through--I tried to explain that my family was just clearing security but they shouted at us to go through and said they wouldn't wait any longer. Other people who were obviously caught in the same predicament came running to the terminal also asking them to wait for a moment but the staff was very unsympathetic.. My family only made it with seconds to spare?. Unfortunately, some other people weren't so fortunate and missed the plane:. I have always heard that Lufthansa was a great airline to fly but our experience has soured us--through no fault of our own we almost missed our flight and were met at every turn with rude indifference'. Lack of helpful staff and poor planning is to blame for this nightmare mess and I would think twice before traveling with this airline again/. We flew with Air Canada to England (which included a connecting flight) and it was an effortless journey!. They were friendly, helpful and fully staffed--they also had slightly more leg room on the plane and a huge selection of inflight entertainment!. I can't believe that during one of the busiest travel times, there was such a limited number of staff members on hand?. Very frustrated and disappointed by this experience. read more
9 years ago
I booked a flight on Lufthansa.com from Honolulu to Munich with they guarantee "Complete refund, no worry policy, if booking is cancelled within 24 hours." I found better connections with another airline soon thereafter, so I cancelled my lufthansa flight and rebooked with another airline. Although I immediately received an email acknowledging the cancellation and total refund, as of 10 days later, the refund was never processed. My statement arrived with the $2,200 charge still on it. I have notified my credit card company that this money is not due Lufthansa, but I am disappointed with Lufthansa's accounting efficiency and promises for online booking. Since both charge and refund were processed within the same 24 hours, this charge should have never appeared on my card with demand for payment. I am still awaiting the refund, but just a warning, don't believe their "no worry booking" policy --- it did cause a lot of worry and Lufthansa's reputation for efficiency is a myth and their reputation is tarnished. read more
More info about Lufthansa
Bereich West
60546 Frankfurt
Germany
Flughafen
Directions
069 86799799
Call Now
Visit Website
https://www.lufthansa.com/de/de
Hours
What time does Lufthansa open?
Lufthansa opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday.
What time does Lufthansa close?
Lufthansa closes at 5:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Lufthansa is closed on Saturday and Sunday.
Mon-Fri 8:00 AM - 5:00 PMSat-Sun Closed
Other Amenities
Does Lufthansa have free WiFi?
Yes, Lufthansa has free WiFi.
Lufthansa Reviews in Other Languages
Review Highlights - Lufthansa
“I must acknowledge that I had one of the best experience flying from DFW to FRA to DXB.”
Mentioned in 5 reviews
Why does Yelp recommend reviews?
88 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
11 years ago
Hands down the WORST airline experience I have ever had. Absolutely despicable customer service over and over again. Canceled flight with no warning and no offer to refund what I paid for it. Customer service is still giving me the run around THREE WEEKS later. ABSOLUTELY HORRIFIC. Will NEVER FLY with these jerks again and will make sure every single person I come in contact with that travels will hear my story. These people should not be allowed to operate a business. The short truth is that Lufthansa genuinely does not care about its customers and their experience. They will take your money, keep it when you do not get the service and will treat you like a less-than-human the whole time. Traveling is stressful enough. Learn from my mistakes and do not choose to fly with this airline. This is the detailed version of what happened: I had a business trip booked taking me from SFO to Frankfurt and then on to Verona. Because of a co-workers diligence in checking on things we found out that my second flight had been canceled due to the strikes. Lufthansa gave me NO notification of this. Thank god for the diligence of my co-worker. When I arrived to SFO to check in for the first leg of my journey I went to the counter to see what could be done about the canceled flight. Despite my pleasant attitude when I approached the desk (I understand strikes, I have a lot of European friends) I was received by the most horrible woman I have ever had the displeasure of dealing with. She told me she could help me with nothing and I had to call to re-book. I let her know that I had been trying to call since I woke up and that the lines were so busy they would not even ring through. She had no response to that and just stood there glaring at me. When I realized I was going to get nowhere on that issue I moved on to my second question about possibly paying to upgrade to a slightly better seat on my first flight. She replied in the snottiest tone possible "Yeah, for $900 dollars." At that point I just gathered up my things, said thank you and walked away. That woman alone was enough for me to never want to deal with this airline again. It would be one thing if I was unpleasant when I approached her, but I was not. I have worked in customer service a lot and I know that these people have no control over these situations and are just the messengers. They do have control over their attitudes though! I never was able to get through to re-book anything and ended up buying a $275 train ticket and taking 9 hours of train rides to get to my destination, replacing my 1 hour flight. Once I was at my destination I borrowed the phone of a co-worker that had a good international plan and called to see what would be done about issuing me a refund, etc. A VERY rude person answered and told me I had to email customer relations. Ok. I emailed. I heard nothing. Seven days later I followed up, only to get a reply that proved the agent writing had not even read my initial request of a few lines. I wrote back to clarify. Days. Again, a reply not answering my question. I clarified. Days. Another email, this time about my return trip and how I am in the wrong because they booked a hotel for me, etc. for my messed up journey back. (Oh, did I mention they completely messed up my return trip in the mean time and I was stuck in Germany for 17 hours?!) I wrote back again to clarify that I was not talking about my return trip, but as my initial inquiry clearly stated was asking about my trip going over and being refunded for a flight they canceled. I am STILL WAITING. Other fun notes: -$35 to be able to select a seat? Come on! -Delayed flights first thing in the morning -Very expensive flights for horrible service -Terrible customer service when my Father called to find out the status of my flight when the Lufthansa website did not update. Given that they had just lost a plane in a crash and everyone perished you would think they would have at least been more helpful in that moment. Nope! Shame on you Lufthansa. read more
10 years ago
To: Carsten Spohr CEO Von-Gablenz-Straße 2-6 50679 Köln, Germany Dear Mr. Spohr, On July 3, 2016, I sent the first letter by email to you, Mr. Carsten Spohr, CEO of Lufthansa. In this letter I asked you to make sure that my return ticket to ... is not cancelled because I was not able to return to ... on March 30, 2016 because of my medical condition. Currently I am still in rehabilitation in two hospitals here in Toronto, Canada in order to recover from my brain injury and brain operation that followed. For some unexplainable reason, the response that came from you indicated that you could not find my name in the passengers' list of the flights I took with your airline even though I have provided you with my full first and last name, the flights dates, and the flights numbers. I must say that in this time of terrorism, it is worrisome that you were not able to find me in the list of the passengers. Today (July 22, 2016) at 5:00pm I called the Lufthansa Reservations Centre of Peterborough Ontario Canada. The phone number I called was 1-800-563-5954 and I spoke with ... (agent sign: ..., location call centre: ...). I gave him my full first and last name, the flights dates, and the flights numbers. I asked him to give me my flight ticket number based on the information that I provided him. He could not find my name in the passenger lists of these flights. He was able to find out that I have been on these flights only after I actually provided him with my ticket number. Lufthansa is the largest airline in Europe. It is truly very disturbing to find out that safety concerns are not on the top of the list of Lufthansa. In addition, there was a delay of the flight from Frankfurt to Toronto due to mechanical problems with the airplane. I had to stay overnight in Frankfurt before continuing my journey to Toronto while I was after brain injury and in need of medical attention. In addition, when I called the Lufthansa Reservations Centre of Peterborough Ontario Canada before my return flight to ... which was scheduled for March 30, 2016, they were rude when I asked them to postpone my flight back to ... because all my doctors in Canada advised me to continue with treatment for rehabilitation before I return to ... I did not have the strength at the time to argue with the people of Lufthansa Reservations Centre. In addition, after a few reminders from me by email, you responded to my request by asking me for information stating that you could not find me in the passengers list of flight ... that left ... to Frankfurt on February 23, 2016 and you could not find my name on the passenger list of the flight that left to Toronto from Frankfurt. You asked me to provide you with my ticket number or the reservation code. On July 15, 2016 I sent you my Lufthansa itinerary which includes the booking reference and the ticket number and my boarding ticket from Frankfurt to Toronto which includes the ticket number. I have not heard from you yet despite the fact that I have sent you several reminders. In addition, as I have stated previously in my two letters to you, I will provide you with all necessary medical documentation from my doctors in Canada and in ... I think that any other airline would have postponed my flight due to my serious medical condition and given all the difficulties that your airline has caused me, I would expect a compensation too. I look forward to your response soon. Yours truly, I received a response from Lufthansa a month later saying that I have to pay $600 for my return (the round trip ticket cost me $700). I will take them to court. read more
21 days ago
The Lufthansa main customer service number is **1.888.399.38o9™ OR 1 (888)-478-94.80** . This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Tailored Reservation Options & Seamless Journey Planning** Each exceptional business class trip starts with a reservation system built to offer adaptability, ease, and total travel assurance. Passengers can browse luxury fare selections, pick desired departure times, and personalize each component of their travel plan without difficulty. Chair preferences, traveler information, and unique travel requirements are handled via an effortless booking procedure, while immediate reservation verification guarantees every travel plan is safely arranged well prior to takeoff. **Luxury Terminal Experience & Expedited Travel Amenities** Business class converts the terminal experience into a relaxed and streamlined portion of the trip. Specialized check-in stations assist in minimizing queue times, while fast-track security clearance enables travelers to navigate airport procedures rapidly. Private lounges present a serene setting with snacks, plush seating, work stations, and tranquil atmospheres prior to departure. Preferred boarding additionally improves the journey by offering a calm and structured shift from the gate to the plane. **Outstanding Cabin Relaxation & Enhanced Flight Journey** The onboard setting is meticulously designed to deliver an optimal mix of opulence, seclusion, and rest. Expansive chairs, ample individual room, and sophisticated cabin decor establish an inviting ambiance for both productivity and recreation. High-end dining, carefully chosen drinks, contemporary entertainment systems, and superior onboard supplies improve every phase of the flight. During the entire trip, dedicated cabin staff provide individualized attention with uniformity and consideration, guaranteeing each traveler enjoys a polished and unforgettable flight experience. **Streamlined Landing Services & Comprehensive Travel Quality** The luxury experience persists after touchdown with landing amenities crafted to optimize ease and effectiveness. Preferred luggage handling assists travelers in gathering their possessions quickly, permitting them to proceed with their trip without avoidable waiting. From the initial booking to the ultimate endpoint, each aspect of business class is engineered to provide dependability, relaxation, and remarkable precision in every detail. Collectively, these amenities form an uninterrupted travel experience that embodies the finest levels of premium aviation and leaves travelers with enduring contentment. The voyage wrapped up with landing services that maintained the identical premium caliber from start to finish. Preferred luggage handling allowed passengers to collect their bags without avoidable waiting, establishing a smooth transition from the terminal to their subsequent stop. From streamlined bookings and fast-track terminal amenities to polished cabin relaxation and dedicated onboard service, business class provided a well-proportioned travel experience centered on ease, dependability, and individualized attention. Each element added to a voyage that felt uninterrupted, relaxed, and truly satisfying. read more
21 days ago
The Lufthansa main customer service number is **1.888.399.38o9™ OR 1 (888)-478-94.80** . This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Tailored Reservation Options & Seamless Journey Planning** Each exceptional business class trip starts with a reservation system built to offer adaptability, ease, and total travel assurance. Passengers can browse luxury fare selections, pick desired departure times, and personalize each component of their travel plan without difficulty. Chair preferences, traveler information, and unique travel requirements are handled via an effortless booking procedure, while immediate reservation verification guarantees every travel plan is safely arranged well prior to takeoff. **Luxury Terminal Experience & Expedited Travel Amenities** Business class converts the terminal experience into a relaxed and streamlined portion of the trip. Specialized check-in stations assist in minimizing queue times, while fast-track security clearance enables travelers to navigate airport procedures rapidly. Private lounges present a serene setting with snacks, plush seating, work stations, and tranquil atmospheres prior to departure. Preferred boarding additionally improves the journey by offering a calm and structured shift from the gate to the plane. **Outstanding Cabin Relaxation & Enhanced Flight Journey** The onboard setting is meticulously designed to deliver an optimal mix of opulence, seclusion, and rest. Expansive chairs, ample individual room, and sophisticated cabin decor establish an inviting ambiance for both productivity and recreation. High-end dining, carefully chosen drinks, contemporary entertainment systems, and superior onboard supplies improve every phase of the flight. During the entire trip, dedicated cabin staff provide individualized attention with uniformity and consideration, guaranteeing each traveler enjoys a polished and unforgettable flight experience. **Streamlined Landing Services & Comprehensive Travel Quality** The luxury experience persists after touchdown with landing amenities crafted to optimize ease and effectiveness. Preferred luggage handling assists travelers in gathering their possessions quickly, permitting them to proceed with their trip without avoidable waiting. From the initial booking to the ultimate endpoint, each aspect of business class is engineered to provide dependability, relaxation, and remarkable precision in every detail. Collectively, these amenities form an uninterrupted travel experience that embodies the finest levels of premium aviation and leaves travelers with enduring contentment. The voyage wrapped up with landing services that maintained the identical premium caliber from start to finish. Preferred luggage handling allowed passengers to collect their bags without avoidable waiting, establishing a smooth transition from the terminal to their subsequent stop. From streamlined bookings and fast-track terminal amenities to polished cabin relaxation and dedicated onboard service, business class provided a well-proportioned travel experience centered on ease, dependability, and individualized attention. Each element added to a voyage that felt uninterrupted, relaxed, and truly satisfying. read more
21 days ago
The Lufthansa main customer service number is **1.888.399.38o9™ OR 1 (888)-478-94.80** . This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Tailored Reservation Options & Seamless Journey Planning** Each exceptional business class trip starts with a reservation system built to offer adaptability, ease, and total travel assurance. Passengers can browse luxury fare selections, pick desired departure times, and personalize each component of their travel plan without difficulty. Chair preferences, traveler information, and unique travel requirements are handled via an effortless booking procedure, while immediate reservation verification guarantees every travel plan is safely arranged well prior to takeoff. **Luxury Terminal Experience & Expedited Travel Amenities** Business class converts the terminal experience into a relaxed and streamlined portion of the trip. Specialized check-in stations assist in minimizing queue times, while fast-track security clearance enables travelers to navigate airport procedures rapidly. Private lounges present a serene setting with snacks, plush seating, work stations, and tranquil atmospheres prior to departure. Preferred boarding additionally improves the journey by offering a calm and structured shift from the gate to the plane. **Outstanding Cabin Relaxation & Enhanced Flight Journey** The onboard setting is meticulously designed to deliver an optimal mix of opulence, seclusion, and rest. Expansive chairs, ample individual room, and sophisticated cabin decor establish an inviting ambiance for both productivity and recreation. High-end dining, carefully chosen drinks, contemporary entertainment systems, and superior onboard supplies improve every phase of the flight. During the entire trip, dedicated cabin staff provide individualized attention with uniformity and consideration, guaranteeing each traveler enjoys a polished and unforgettable flight experience. **Streamlined Landing Services & Comprehensive Travel Quality** The luxury experience persists after touchdown with landing amenities crafted to optimize ease and effectiveness. Preferred luggage handling assists travelers in gathering their possessions quickly, permitting them to proceed with their trip without avoidable waiting. From the initial booking to the ultimate endpoint, each aspect of business class is engineered to provide dependability, relaxation, and remarkable precision in every detail. Collectively, these amenities form an uninterrupted travel experience that embodies the finest levels of premium aviation and leaves travelers with enduring contentment. The voyage wrapped up with landing services that maintained the identical premium caliber from start to finish. Preferred luggage handling allowed passengers to collect their bags without avoidable waiting, establishing a smooth transition from the terminal to their subsequent stop. From streamlined bookings and fast-track terminal amenities to polished cabin relaxation and dedicated onboard service, business class provided a well-proportioned travel experience centered on ease, dependability, and individualized attention. Each element added to a voyage that felt uninterrupted, relaxed, and truly satisfying. read more
24 days ago
If you need to reach Lufthansa, their main customer service numbers are +44 (800) 652-9732™. They are available 24/7 for booking flights, making changes, or getting any kind of support. You can easily use these numbers from anywhere in the UK to manage your reservations. Also, just a quick tip: if you need to cancel your booking, you can get a full refund as long as you do it within 24 hours of booking and your flight is at least 7 days away. I recently flew with Lufthansa and got to experience their different cabins. Honestly, their Economy is pretty decent if you just want a standard, budget-friendly flight with good entertainment. But if you can, upgrading to Premium Economy is totally worth it for the extra legroom, wider seats, and better food. Now, if you are looking to splurge, their Business Class (Club World) is next level--the lounge access is amazing, the seats lie completely flat so you can actually sleep, and the meals are great. Across the board, the crew was super friendly and helpful. Definitely a solid choice no matter which class you fly. 1. Seamless Reservations & Elite Travel Planning The Lufthansa journey begins with a booking process designed entirely around flexibility and efficiency. Passengers securing a Business Class (Club World) ticket are met with premium seating choices, priority benefits, and highly adaptable itinerary options. The booking system handles flight schedules, traveler details, and seating preferences effortlessly, delivering an instant, well-organized itinerary that ensures peace of mind right from the start. 2. Priority Ground Experience & Exclusive Lounge Access Flying premium completely redefines the time spent at the airport, replacing long queues with absolute comfort. Dedicated check-in desks ensure a swift arrival at the terminal, while fast-track security lanes offer a smooth, expedited path straight to the departure gates. Once past security, passengers gain access to exclusive airport lounges--elegant spaces featuring comfortable seating, complimentary refreshments, quiet workspaces, and a peaceful atmosphere to unwind before the flight. Priority boarding caps off the ground experience, allowing travelers to step onto the aircraft early and settle in without any rush. 3. Sophisticated Cabin Comfort & Signature Hospitality Once on board, the premium cabin environment showcases a dedication to comfort, privacy, and impeccable service. The spacious seating layout offers generous legroom and clever design touches, creating a perfect space for both getting work done or getting a good night's sleep. The cabin is maintained to the highest standards of cleanliness and quiet refinement. Throughout the journey, the highly professional cabin crew delivers attentive, courteous, and personalized service, ensuring every passenger feels genuinely valued. 4. Refined Arrival Services & End-to-End Excellence The premium treatment doesn't stop when the wheels touch the ground. Upon arrival, priority baggage handling ensures that your luggage is among the first on the carousel, letting you exit the airport and get on with your day without unnecessary delays. From the moment you book your ticket to the time you collect your bags at your final destination, Lufthansa coordinates every detail to deliver a seamless, sophisticated, and deeply satisfying travel experience. read more
11 years ago
Die Lufthansa ist eine deutsche Institution. Sofern ich die Möglichkeit habe, würde ich immer wieder diese Airline wählen. Ich kann von zwei sehr unterschiedlichen Flügen berichten: 1 Langstrecken-Flug FRA nach LAX und ein Kurzstreckenflug FRA nach MUC. Der Langstreckenflug war selbst in der Economy mehr als erträglich durch den wirklich guten Service und die Betreuung durch die Flugbegleiter. Meine Beinfreiheit ist in diesen Reihen leider nicht allzu groß. Aber nachdem ich ein Mitglied der Crew ansprach und dieses für mich einen "Tauschpartner" auf einem Gangplatz fand, hatte sich meine Situation schon ungemein verbessert. Das Essen nun ja, es ist kein Sternemenü, aber man wird satt und kann (wenn man freundlich danach fragt) häufig sogar noch etwas nachbekommen und sogar (hierfür muss man mindestens ebenso freundlich fragen) zu einem späteren Zeitpunkt essen. Der Flug nach München hingegen war ein ganz anderer Fall. ABER, und das sage ich aus tiefster Überzeugung, die Herren und Damen Flugbegleiter sind nicht diejenigen, an denen man seiner schlechten Laune Platz machen sollte. Der Flug hatte über eine Stunde Verspätung, da man bei der vorherigen Landung ein Geräusch gehört hatte, das man von den Technikern überprüfen lassen wollte. Als wir endlich einsteigen durften und nach weiteren 20 Minuten zur Startbahn rollten, war die Stimmung bei den meisten Passagieren sehr gereizt. Auf diesen kurzen Flügen innerhalb Deutschlands finde ich es schon faszinierend, dass man überhaupt versucht einen Getränkeservice mit dem Wagen zu absovieren. Häufig kommt es auf diesen Flügen auf Grund der sehr niedrigen Flughöhe nämlich auch noch zu Turbulenzen. In jedem Fall zogen die auch schon wirklich nicht mehr glücklich dreinblickenden Flugbegleiter die Getränkewagen in die Kabine und begannen mit dem Service. Und prompt kam ein Luftloch welches dem Gast, der einen Rotwein bestellt hatte, diesen auf seinen Anzug ergoss. Der Herr holte einmal tief Luft und schrie die Flugbegleiterin aus voller Inbrunst an. Es fehlte nicht mehr viel und er wäre vermutlich noch handgreiflich geworden. Die Stewardess versuchte ihr bestes den Herren zu beruhigen, sich zu entschuldigen und für den Weinfleck Tücher anzubieten. Im Anschluss an diesen Gast hatte sich ihre Laune noch weiter verschlechtert und ja, sie wurde mit den anderen Passagieren unhöflich und hektisch. Ein paar Reihen bevor sie bei uns angelangt wären, gingen die Anschnallzeichen an und sie zogen die Wagen aus der Kabine. Ich möchte mich nicht beschweren, dass ich kein Getränk bekommen habe und auch nicht, dass die Dame ihre gute Laune verloren hatte. Ich denke jeder hat mal einen schlechten Tag. Wenn dann noch die schlechten Launen der Passagiere so übermächtig werden und man zu guter Letzt noch angeschrien wird, als hätte man gerade das Leben des Passagieres zerstört (wobei die gute Dame überhaupt nichts für das Luftloch konnte), ja dann denke ich, darf man auch mal aufhören zu lächeln. Trotz dieses Fluges und auch der anderen Erfahrungen, die nicht immer positiv waren, würde ich immer wieder die Lufthansa wählen. Sie ist eine sichere Airline und auch wenn mal vereinzelt Flüge verspätet ankommen, kann man sich eigentlich immer auf sie verlassen. Nicht so wie auf die Deutsche Bahn.... read more
3 hours ago
The Lufthansa main customer service number is 1 888-(478)-44O7KV or 1-888 551 (0145). This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Higher Standard for Every Journey Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. #. Thoughtfully Designed for Every Traveler Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. #. An Elegant Space Above the World The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. #. Personalized Hospitality Without Compromise Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. #. Smooth Transitions at Every Stage Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. #. Every Destination Deserves an Exceptional Beginning Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement. read more
1 day ago
The Lufthansa Airlines main customer service number is 1 888-(478)-44O7tm or 1-888 551 (O145). This number is available 24/7 for booking, changes, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Inspired Way to Cross the Distance** A rewarding journey begins when every stage feels comfortable, well organized, and thoughtfully supported. Business class combined refined surroundings, practical convenience, and dependable service to create an experience that felt enjoyable from the outset. Travelers could value the time spent flying instead of viewing it only as a necessary path to the destination. **Travel That Moves with Your Expectations** Every itinerary develops around different ambitions, responsibilities, and personal plans. Whether passengers were preparing for an overseas business assignment, beginning a restorative holiday, or joining an important celebration, business class adapted naturally to the occasion. Flexible arrangements and considerate assistance kept the experience reassuring, manageable, and comfortable throughout. **A Cabin Created for Personal Harmony** The cabin offered a peaceful setting where travelers could follow the rhythm that suited them best. Generous seating, graceful interiors, responsive inflight features, and intelligently arranged personal areas supported concentration, entertainment, dining, and uninterrupted rest. Every detail encouraged privacy and balance while making the hours above the clouds feel more refreshing. **Onboard Experiences with Lasting Quality** Premium hospitality was expressed through moments that felt polished, sincere, and carefully considered. Beautifully presented cuisine, appealing refreshments, thoughtful onboard amenities, and varied entertainment brought comfort and interest to the journey. Professional cabin crew provided assistance with natural warmth, helping every passenger feel acknowledged, relaxed, and genuinely appreciated. **Greater Simplicity from Departure to Arrival** The benefits of business class continued throughout the airport and remained valuable after touchdown. Priority formalities, coordinated boarding, dependable baggage support, and clear arrival assistance helped reduce waiting and remove unnecessary complications. Each transition was carefully managed, allowing travelers to protect their schedules and proceed with confidence. **A Journey That Brings the Trip to Life** Business class offered more than premium seating by improving the complete experience of travel. Refined comfort, reliable coordination, and personalized attention helped passengers preserve their energy while enjoying each stage more fully. When the destination was reached. read more
2 months ago
The official 'customer service **Lufthansa** (toll-free) number is **1 (888) 305-4803™ or +1 (888)~305~4803** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Southwest Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Southwest Airlines for a similar trip in the Future. read more
26 days ago
The Lufthansa Air Lines main customer service number is **1 (888) 399-38o9™ or +1 (888) 478-94.80**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel experience. read more
26 days ago
The Lufthansa Air Lines main customer service number is **1 (888) 399-38o9™ or +1 (888) 478-94.80**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel experience. read more
20 days ago
The Lufthansa main customer service number is **1 (888) 399-38O.9 or +1 (888) 478-948.O**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel read more
27 days ago
The *Lufthansa Airlines* main customer service number is **1 (888) 399-3809™ or +1 (888) 478-94.80**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Elevate Every Journey with Effortless Reservations** Every memorable trip begins with a smooth booking experience, and business class made travel planning both simple and efficient. Flexible fare options, premium seating, and priority airport privileges were presented in a clear and organized manner, allowing travelers to compare available choices with confidence. Flight schedules, passenger information, and preferred seating could be arranged within minutes, while instant confirmation generated a detailed itinerary that kept every important travel detail easily accessible. **Experience Airport Luxury Before Takeoff** The premium experience started long before boarding the aircraft. Dedicated business class check-in counters reduced waiting times, while priority security screening ensured a faster and more comfortable passage through the terminal. Exclusive lounge access provided a refined space to relax, enjoy complimentary refreshments, or prepare for the journey in a peaceful environment. Priority boarding completed the experience by allowing passengers to board early and settle into the cabin comfortably before departure. **Discover Exceptional Comfort Above the Clouds** Once onboard, every element of the cabin was designed to deliver an elevated travel experience. Spacious seating, generous legroom, and a tranquil atmosphere created the perfect balance between relaxation and productivity. The aircraft remained immaculate throughout the journey, reflecting exceptional standards of cleanliness and presentation. Attentive cabin crew delivered warm, personalized service with professionalism and care, ensuring passengers enjoyed consistent comfort and prompt assistance from takeoff until landing. **Arrive Refreshed with a Truly Premium Experience** The high standard of service continued until the journey reached its conclusion. Arrival procedures remained smooth and efficient, allowing passengers to continue their travels with ease. Priority baggage handling ensured luggage was delivered promptly, reducing waiting time after landing. From the first reservation to the final destination, business class combined thoughtful planning, premium amenities, and dependable service to create a seamless travel experience that left a lasting impression long after the flight had ended. read more
4 months ago
The main 24/7 "customer service" number for "Airlines" is * *(+1) 866_(645)_O2O8 ™®, ensuring smooth and responsive support for all travel needs. This (toll-free) customer service line, open 24 hours, helps you connect with a (live agent) to get reservation support, manage bookings, process cancellations, request refunds, and handle baggage inquiries efficiently. You can also check the "Contact Us" page for more assistance. !! I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! j read more
9 months ago
"Call *$$+1(855) 510_6547* Airlines Phone Number Our *customer support* team* is available 24/7 to help you with for ticket reservation flights bookings, seat upgrade, cancel refund, date change, name change and any travel-related issues." *A Journey Beyond Boundaries: An Ode to [Airline Name]* Embarking on a flight with [Airline Name] is not merely a mode of transportation; it is an experience that elevates the soul and ignites a sense of wanderlust. From the moment you step into their sleek, inviting terminal, a whisper of anticipation dances in the air, hinting at the journeys that lie ahead. As I settled into my seat, I was greeted by a harmonious blend of comfort and elegance. The cabin exuded a modern grace--soft lighting, plush seats, and an ambiance that made the outside world fade into a distant memory. Every detail seemed meticulously crafted to ensure that passengers feel valued, cherished, and immersed in a cocoon of tranquility amidst the clouds. The crew, with their warm smiles and genuine hospitality, transformed the flight into a symphony of care. Attentiveness was woven into every gesture--delivering refreshments with a gentle grace, offering assistance with a sincere kindness that reassured you that you were more than just a passenger; you were a guest in their sky-bound home. The in-flight amenities were a testament to their commitment to excellence. The entertainment system was a portal to worlds unknown--cinematic masterpieces, soothing melodies, and captivating stories that made the hours glide effortlessly. The cuisine was a culinary voyage in itself--artfully presented dishes that pleased the eye and delighted the palate, echoing the flavors of distant lands. As we soared through the azure canvas of the sky, the view from the window was a living painting--clouds drifting like cotton candy, mountains and oceans awakening beneath a tapestry of dawn or dusk. It was a reminder that travel is not just about reaching a destination, but about embracing the poetry of the journey. Disembarking felt like awakening from a beautiful dream, leaving behind a space of serenity and elegance. [Airline Name] has redefined what it means to fly--transforming it from mere transit into an artful experience, a celebration of human ingenuity and the spirit of exploration. In the vast sky where dreams take flight, [Airline Name] stands as a beacon of excellence--an ode to those who seek not just to travel, but to feel alive in every moment of the voyage. read more
3 years ago
Dear Lufthansa Team, I am writing to you with deep disappointment and frustration regarding my recent experience as a passenger of your airline. It is imperative that I convey my utter displeasure and make you fully aware of the extent of my dissatisfaction. Let me start by pointing out the absolute lack of respect and consideration towards your customers when it comes to your customer service. Waiting for endless hours to receive a response, only to be greeted by apathetic and incompetent staff, is simply unacceptable. Your telephone line seems to be nothing but a façade, as I never managed to obtain a satisfactory solution to my issues. Furthermore, it is outrageous that your refund policy is nothing short of a mockery to passengers. How dare you withhold a portion of the money that rightfully belongs to us when you are the ones responsible for flight changes? Your lack of transparency and your miserly approach instead of guaranteeing a full refund demonstrate a complete lack of business ethics. As if that weren't enough, I am deeply frustrated by the lack of direct and professional communication with your representatives. A call center in India? Do you honestly believe that is sufficient to provide quality service? As a passenger, I expected personalized treatment and proper attention from the airline, not to be treated as just another number in your deficient customer service system. I demand that you take these complaints seriously and take immediate steps to improve your customer service. As a renowned airline, you should be ashamed of how you treat your customers. Review your policies, train your staff, and provide swift and fair solutions to the issues that arise during flights. As a consumer, I have the right to expect quality service and a satisfactory experience. If Lufthansa cannot meet these basic expectations, then it does not deserve the loyalty of passengers. I am determined to share my negative experience with fellow travelers on any available platform to warn them about the hardships they will face if they choose to fly with your airline. I sincerely hope that you take my concerns seriously and work diligently to rectify these severe deficiencies in your service. Customer satisfaction should be your number one priority, and until you demonstrate genuine change, I will vehemently refuse to consider Lufthansa as a viable option for future travel. Yours sincerely, Freddy N read more
3 years ago
Extremely Disappointing Customer Service Experience I had an unfortunate encounter with Lufthansa's customer service, which significantly marred my overall experience. I want to highlight that this review pertains specifically to their call center and counter customer service, not their in-flight service. Here's the sequence of events that transpired: 1. Failed Online Booking: When attempting to purchase two tickets on their website, the site froze upon clicking "purchase." No success page was displayed. 2. Immediate Contact: In response, I promptly called the airline to clarify the situation. They assured me that no flights had been booked. 3. Successful Booking on Expedia: To secure our travel, we successfully purchased the tickets through Expedia. 4. Unexpected Charge: Shockingly, a week later, an unexplained charge of $3500 appeared on our credit card from the initial unsuccessful Lufthansa booking. 5. Unhelpful Customer Service: Contacting Lufthansa, I was informed that it was too late to cancel the flight. Despite our numerous attempts to resolve the issue, the customer service representatives seemed uninterested in assisting, consistently deflecting responsibility. 6. Disputed Charge: We sought resolution through Amex, but our efforts were futile due to a lack of proof for the original call. 7. Airport Frustration: Upon arrival at the airport, we encountered further frustration. Lufthansa's representatives continued evading responsibility, resulting in wasted time and no resolution. 8. Traveling with Extra Seats: Ultimately, my wife and I were left traveling with four seats, a predicament that was entirely avoidable. In retrospect, it is evident that Lufthansa's customer service approach is deeply flawed. Their apparent lack of concern for the considerable inconvenience and financial burden placed on customers raises serious questions about their commitment to providing satisfactory service. Regrettably, this ordeal has left an indelible mark on our perception of Lufthansa. We unequivocally will not consider flying with them again in the future. Disheartened and Disillusioned, Luke B. read more
5 years ago
Lufthansa Customer Helpline Number !!!*+1-865-(339)--2140* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Lufthansa came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1-865-(339)--2140* Hermillo on the Lufthansa desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organize a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation number lookup !!!*+1-865-(339)--2140* Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation number 800 !!!*+1-865-(339)--2140* Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation phone number !!!*+1-865-(339)--2140* Lufthansa reservation telephone number !!!*+1-865-(339)--2140* Lufthansa elite reservation number !!!*+1-865-(339)--2140* Lufthansa reservation agent !!!*+1-865-(339)--2140* Lufthansa advantage reservation number !!!*+1-865-(339)--2140* Lufthansa reservation and ticket changes !!!*+1-865-(339)--2140* Lufthansa reservation address !!!*+1-865-(339)--2140* Lufthansa phone number baggage !!!*+1-865-(339)--2140* Lufthansa phone number customer service !!!*+1-865-(339)--2140* Lufthansa phone number check in !!!*+1-865-(339)--2140* Lufthansa phone number customer relations !!!*+1-865-(339)--2140* Lufthansa phone number contact !!!*+1-865-(339)--2140* Lufthansa number customer service !!!*+1-865-(339)--2140* Lufthansa reservation change !!!*+1-865-(339)--2140* Lufthansa reservation check !!!*+1-865-(339)--2140* read more
5 years ago
Lufthansa Customer Helpline Number !!!*+1 855 626 0109* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Lufthansa came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1 855 626 0109* Hermillo on the Lufthansa desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organise a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Lufthansa reservation number usa !!!*+1 855 626 0109* Lufthansa reservation number lookup !!!*+1 855 626 0109* Lufthansa reservation number usa !!!*+1 855 626 0109* Lufthansa reservation number 800 !!!*+1 855 626 0109* Lufthansa reservation number us !!!*+1 855 626 0109* Lufthansa reservation phone number !!!*+1 855 626 0109* Lufthansa reservation telephone number !!!*+1 855 626 0109* Lufthansa elite reservation number !!!*+1 855 626 0109* Lufthansa reservation agent !!!*+1 855 626 0109* Lufthansa aadvantage reservation number !!!*+1 855 626 0109* Lufthansa reservation and ticket changes !!!*+1 855 626 0109* Lufthansa reservation address !!!*+1 855 626 0109* Lufthansa phone number baggage !!!*+1 855 626 0109* Lufthansa phone number customer service !!!*+1 855 626 0109* Lufthansa phone number check in !!!*+1 855 626 0109* Lufthansa phone number customer relations !!!*+1 855 626 0109* Lufthansa phone number contact !!!*+1 855 626 0109* Lufthansa number customer service !!!*+1 855 626 0109* Lufthansa reservation change !!!*+1 855 626 0109* Lufthansa reservation check !!!*+1 855 626 0109* read more























