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    Destination Tampa Bay

    5.0 (3 reviews)

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    13 years ago

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    Royal Caribbean Cruise Lines

    Royal Caribbean Cruise Lines

    2.5
    (151 reviews)
    1.2 mi

    The cruise was pretty good, but we had some experiences that led us to the 2-3 level. It was our…read morefirst cruise, so we can't compare. The staff was amazing and had passion for their work. All tips go to a make a wish foundation. This is great! The drinks were incredible!! The food was amazing and all fruit was fresh. The desserts were a hit or a miss depending on taste, but they good ones are 100% ecstasy. The negative experience we had was the sewage smell on the lower decks 2-3. Sometimes it went upstairs. The other was that the room was waaaay to crowded and there was no plugs for our electronics. None. I called customer service and they gave us a standard wall plugin to borrow. If you do go remember to make your room central because then you can be in the center of where you go. The spa and acupuncture are amazing - we are addicted Overall we had a great time, and a good experience on the ship. The food and drinks were memorable!

    My family has been planning this vacation for over a year, and what should have been an exciting…read moretrip turned into one of the most stressful experiences we've ever had. Before traveling, we contacted Royal Caribbean multiple times to verify the travel requirements for my mother-in-law. She is a lawful U.S. permanent resident with a Dominican Republic passport, and we specifically asked whether she needed a visa to board the cruise departing from Barcelona. We were repeatedly told that she did not need a visa. We relied on that information when making our travel plans. On the day of travel, we learned that she actually required a Schengen visa to enter Spain. As a result, our family suffered significant financial losses, missed travel, and an incredible amount of emotional stress after planning this vacation for over a year. What made the situation even more frustrating was our interaction with Josh in the Resolution Department. Rather than showing empathy or trying to help us navigate the situation, his attitude came across as sarcastic and unprofessional during one of the most stressful moments our family has experienced. Customer service representatives should be trained to handle situations like this with compassion and professionalism. During our conversations, it also appeared there may have been confusion between the Commonwealth of Dominica and the Dominican Republic. If that misunderstanding occurred, it would explain why we were repeatedly given incorrect information. Since the calls were on recorded lines, I encourage Royal Caribbean to review them. I understand that travelers are ultimately responsible for having the proper documentation. However, when customers repeatedly call specifically to verify entry requirements and are given incorrect information, there should be some accountability. Instead, we were left with substantial financial losses and were offered no meaningful assistance or reimbursement. We expected much better from a company with Royal Caribbean's reputation. I sincerely hope they review this situation, improve the training of their customer service representatives, and treat future guests with the professionalism and empathy they deserve.

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    Magical Enchanted Vacations

    Magical Enchanted Vacations

    3.9
    (10 reviews)
    1.2 mi

    I booked my Disney vacation with Angel months in advance, and I could not have been more pleased…read morewith the service she provided. I had been looking into various packages on my own, and was getting so frustrated. Angel not only took over, she was responsive and positive throughout. Her customer service is exemplary. What made my family's Disney getaway even better is the care package that she sent to my daughter and her friend. It was packed with Disney goodies and the girls were in on Cloud 9! And even better? When we got to the hotel, we received perks (only 10/day for parking, vs 30) that I know I would not have received had I booked this on my own. Now I can't speak to savings for everyone, but I know that I booked far enough in advance and I saved several hundred from what I was calculating when I started to research hotels and Disney passes. But if I hadn't saved a dime, I would use Angel again (and plan to) and again. She is a joy to work with. Thank you, Angel, for making our getaway all it could be!

    It has been months of seemingly unending issues all stemming from my father and I having the same…read morefirst and last name. How hard can this be....I can't imagine this is the first time two people with the same name have traveled to disney world at the same time. Endless emails and phone calls for the last 7 months to try and get it all sorted out and its still not correct. After getting my reservations and race registrations corrected it now appears like my fathers have disappeared. I never got any kind of invoice and receipt of any kind. I still get emails that say a payment is due even though I paid in full months ago. Whats the point of a travel agent if I need to contact Disney myself directly to get any answer or resolutions. would not recommend unless you headaches and stress.

    Destination Tampa Bay - travelservices - Updated July 2026

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