Professional. Friendly and Speedy Service!! One of the most…read moreimpressive service I've ever Received!!!

I stopped by Bachi Jewels on March 13th to buy a gold chain. The staff immediately put it around my…read moreneck, handed me the receipt and let me leave wearing it. No box, no certificate of authenticity -- absolutely nothing. The only document I received was the receipt with "NO REFUND - EXCHANGE ONLY" clearly printed on it. A few days later I returned wanting to exchange it for a heavier piece with more gold weight for the same money. I wasn't looking for a refund, just a fair exchange. The owner got defensive straight away, refused the swap saying it was now "used", and even pulled up the security camera footage to prove their point. They put the chain on me themselves and then used that against me. After checking, the chain is only 8.5 grams of 14k gold. At today's gold prices its melt value is roughly $720-$760. That means I paid over a thousand dollars extra for supposed "design" and service. Working in hospitality myself, I know this is no way to deal with a customer problem. If they were truly the honest, professional business they claim to be, they should have: * Given me a real certificate and the original box at the time of purchase for a nearly $1,800 item. * Respected the "EXCHANGE ONLY" policy written on the receipt instead of making excuses. * Proposed a proper swap for heavier solid gold pieces so the customer gets actual value. * Shown basic respect instead of attitude and defensiveness. What really left a sour taste was how the Swiss owner handled it. As I calmly tried to discuss the issue, she became rude and confrontational. When I finally asked for the box they never provided, she threw it onto the counter with clear disdain, almost as if she was ridiculing me. Then she simply turned around and walked off without another word. Complete lack of professionalism and respect. For a jewelry store charging these prices, I expected at least some courtesy. Save your money and go elsewhere on Washington Ave. There are plenty of shops that actually stand by what they sell and treat customers with dignity.

Just picked up this beautiful ring from Richard's Gems and Jewelry…read more Had an amazing experience from start to finish. Fernando (the owner) and his team were incredibly helpful, knowledgeable, and genuinely cared about making sure I found the right piece. No pressure at all, no pushy sales tactics, just honest guidance and great service.

Had my wedding ring made here and am so in love! Such a great selection and incredible ability to…read morecustomize. The associated are so kind the young guy who helped me and my husband made us feel so comfortable! I love stopping by to get my rings cleaned and see what they have!

Amazing customer service! I came here to have a ring cleaned today, Luis did an amazing job, its…read moresparkling like new!! (For only $10!) While they do the cleaning they bring you into the room so you know they aren't doing anything shady with your jewelry, which I appreciate!! During the cleaning one of the diamonds in my band was loose and ended up falling out in the cleanser. I didn't realize until I got back to the hotel, but of course when I realized I panicked! I went back to Art Connection to ask if he had noticed the stone or if we could look for it. Luis drained the cleanser to find it, tested to make sure it was my diamond and that it fit, then reset it and checked all of the other diamonds in the band while he was at it, all at no charge. These are honest, kind people with great service.

I LOVE ART CONNECTION!!!!!. No matter what kind of project I bring the AC, they always bring my…read morevision to life. No matter how complicated the jewelry repair is, they always exceed my vision and bring it to life! Trust your best jewelry for repairs to the AC or find your new accessories there, they have some great one of a kind treasures. ENJOY.

This was my second time visiting the store while on vacation from New York. This year I was greeted…read moreand helped by Ladonna and it was such a pleasant experience to say the least. Her energy was so pure, welcoming and fun. She had such a great love for everything in the store and made shopping there so much fun! I left with some beautiful Frida Kahlo coasters and a huge wood paneled renaissance print, which she lifted right off the wall and helped me set up shipping to my home since I'm on vacation. Needless to say I will be returning and hope she's there to great me!

This boutique store is so girly and has much cute stuff!! From swimsuits to jumpsuits, to cute…read morejewelry, swimwear, and bras! I love this store! My girlfriends and I just happened to walk by and had to walk in. One of my girls got a cute necklace that says 'Blessed' stamped on a golden bar. Hehe.. It was super cute. She also got a business looking pink romper with a lapel. Adorable! Why am I writing this review like I am oh so excited? Not sure because I wasn't looking to shop so didn't find anything for me, but I loved the cute stuff my friends got. My other girlfriend got some cute flip flops with a gemstone on it. They also had some interesting clutch that had an iphone charger in it. Whaat?? Super cool and innovative. Come here on payday but try not to spend your money all in one place because they also have a Home store next door with very cute art for your home or office. They'd make awesome gifts!

Had a great experience with Gray & Sons, transaction between shipping and quote and payment was…read morewithin 2 weeks! Highly recommend if you have jewelry to sell.

No communication. Shipped them a watch early April, using their packaging after being quoted a…read moreminimum of $1300. It's MIL 90th bday so ok! We do it. Radio silence. Send email Radio silence Husband calls. They have no trace of said watch. Pls provide tracking. Dig out receipt for shipping on May 27 It was received April 10! What is the deal? Beware, and prepared to chase them especially if there is no money in it for them! This watch was unfortunately a dupe, but they could have emailed me that info when they first received it and knew that. THANK YOU FOR THE RUN AROUND

I had my engagement ring setting made at Phillips house and they did an amazing job of custom…read moredesigning to meet my ideas and to be comfortable on my finger. I love it! They recently gave it a check up and tightened the prongs free of charge for me- that's amazing service! I will be getting my wedding band from them for sure!

I can't say enough about how fantastic my experience was at Phillips House! I could not be happier…read morewith the product and service I received from them. I needed the perfect gift for my mother's birthday and when it comes to shopping I have a hard time making decisions; they took all the time necessary to understand my needs and help me select the perfect gift for her. The bracelet I ended up buying was not only extremely beautiful but also super comfortable!! My mom loved her gift!

Terrific shop. Needed a necklace repair that I was afraid was impossible. Repair was done…read morebeautifully within 24 hours at minimum cost.

I have been going to Alper Jewelry for many years. They are very well known on Miami Beach…read more Everyone knows of their stellar reputation as a jeweler that we can trust. I highly recommend them.

Ari and his team are exceptional - he helped create the engagement and wedding bands for my wife…read more The customer service and dedication he's shown every step of the way has been fantastic. Highly recommend this team for any of your jewelry needs!

Not all superheroes wear capes, that's exactly what I think or Ari, his brother, and his business…read more Let me start off by telling my story and then the first sentence will make all the sense... In early June I purchased a well priced cushion cut diamond off JamesAllen.com, one of the biggest online diamond websites. I was told that it would ship to me two weeks later which was perfect because I already booked our sailing trip to the BVIs where I was going to propose. Two weeks go by and I don't hear a peep from JamesAllen so I decide to get in touch. The agent told me that because of the size of the center stone it's going to take the jeweler a bit longer. Ok fine, fair enough. It was a custom order so I figured this made sense. A couple of more days went by and I didn't hear anything so I called back. This agent told me that it was taking the jeweler a bit longer than usual but it will absolutely ship to you on Tuesday. Ok great. Tuesday comes and I don't hear anything so I call them again, this agent tells me that it's still set to ship today. It was 6pm so I asked the obvious...it's really going to ship today this late? She assured me that they ship until 8pm so it will. I asked her to call me whether it ships or not just to confirm. Oh, I was getting nervous cause we were set the leave that Sunday...5 days away. About an hour later I get a call from the head of customer service who very nicely tells me that this is one of the hardest calls he's had to make. Instantly I thought, no bueno. He begins to tell me that from the production facility to the shipping facility (which is one block away) that they've lost the diamond. They don't know if it fell in another bag, order, on the floor, etc. He tells me that he has never had to make this call before. I calmly ask him, ok well can we make a similar ring, thinking he must of more diamonds and some options for me, nope. He begins to tell me more bad news, "I can't make you a new one before you leave either. So I recommend you go local." In the midst of freaking out I started browsing yelp and found Vivid Diamonds. They had nothing but 5 star reviews so figured if anyone could help these would be the guys. They were closing in 5 minutes but I called anyway and Ari calmly answers the phone. I tell him my situation and he was so relaxed. He tells me to send him an email with the diamond and he will figure something out. I emailed him and he calls me back in 10 minutes and says, "man be happy they lost it, you don't want that diamond." He tells me to come in Wednesday afternoon and he will have some options overnighted from the west coast for me. I arrive Wednesday and I'm instantly treated like family. Ari and his business partners are all saying hi and offering coffee and water. The first diamond he shows me is perfect and he stays within my price point! He gets me in a temporary setting for the proposal and built her the perfect setting for when we return. I can begin to express my gratitude for Ari and Vivid Diamonds. He saved my ass and we ended up with an even better setting! I'll cut it short... Cliff Notes: Go here, plain and simple.

I stopped in recently to get the value of a gold necklace I inherited. Marlene could not have been…read moremore honest and lovely. She told what she would offer if I sold it but said in her honest opinion "if I was you I would hold on to this neclace because it is a classic and will not lose value and it is beautiful". I trusted her suggestion and plan on keeping the necklace. Thanks Marlene

Great experience every time! Got two baby bracelets for my kids with their names engraved and they…read morecame out beautiful. The pricing was appropriate and the service was exemplar. Been recommended here a few times and has not let me down. They are honest, well known in the beach and last standing pawn shop in the city. They've been there for 30 years and when you go you'll see why. Highly recommended.