It's all about the exceptional and friendly service with the team. Customers come first and always…read morequick to response and help. During the dark days of Covid and people were not allowed in the building, they met the guests outside their doors, brought the medications and other products to the cars....It truly was an amazing friendly service for all the locals and visitors alike. Thank you to the entire team!

I was about to run out of a prescription after leaving Ketchum for Palm Desert, CA for four months…read more Discovered this on a Saturday morning and called the Valley Apothecary, my pharmacy of choice. Paula took over my request for help in getting a refill overnight and managed to get it to me by Monday. Amazing response with an all hands on deck approach that worked a wonder. Thanks to all of the Apothecary's staff for another great job. Tim Ryan

Terrible they never answer their phones when I need an urgent prescription it's never filled on…read moretime. I'm. It going to go stand in a line to tell someone I need a prescription filled only to be told I have to come back later because it will take some time to fill. To take my business elsewhere

Why we have been using them for 2 years is beyond me. We have multiple prescriptions and there has…read morenot been ONE time that my visit has taken less than 15 minutes and once it was just over an hour and 15 people. Keep in mind this is not to fill the scripts it's waiting in line. I've seen the line go past the first register before. They have 3 registers in the pharmacy and I have not seen them at more than one register. 4 people filling scripts and one person taking money and refilling scripts. I am there between 2 to 3 times a month and it never changes. I've asked to speak with someone and they do not care. One pharmacist said to me, "I don't need your smart a** remarks we will run the business." I told him it was a remark it was a suggestion to shorten the line maybe open a second letter. God forbid they opened all 3. Absolutely terrible. When I said I guess I'll transfer pharmacies which Ellen's response was great. Not a lot of options in Bellevue and Hailey so they know they can bend you over. The pharmacist or techs wouldn't help a lady FJ d an over the counter drug so they sent the guy at the register to go help her. There was minimum 15 people in line waiting. Here comes the Covid excuse and understaffed because of it. Love you like a cold sore albertsons and your pharmacy. Dave Lenon

I was on vacation and realized I had forgot my meds. I got online to find the closest pharmacy to…read moreSun Valley and Chateau Drug came up. I had my heart doctor put in a prescription refill request and by the time I drove to the pharmacy the meds were already filled and ready. Fast and friendly service.

I would like to please urge anyone in the Ketchum area to use any pharmacy other than Chateau Drug…read more While i say this due to an experience with one specific pharmacist, it was on more than one instance . Management clearly has received numerous complaints regarding this pharmacist because I heard the same story from the competing pharmacies ... but more importantly from people within the drug store itself. We had just arrived in Sun valley for a long awaited getaway. On the flight out we began to feel a bit under the weather. By the time we woke up the next day we were both significantly under the weather. We had a function that evening and to be on the safe side we took a COVID test..... sadly we were both positive. I was recommended to other pharmacies but they didn't have the drug we were looking for. We tried Chateau Drug and they said they had one last prescription. I kindly told her that the other pharmacy would transfer the prescription and she said no and she would get around to it when she got around to it. We went to the Drug store and asked if she was able to make the call and she said we weren't her only customer and she would do it when she got around to it and then she would call me when it was ready.... All in a rude fashion. I then asked if she could give me an approximate time frame because I was feeling really badly and driving was tough for me and her response was " Why do you come to our town spreading COVID" loudly so others could hear. She said she would call us as soon as it was ready. We knew she wouldn't call.We waited and waited and after three hours I called back and she told me the meds were ready. We went back up there and got one prescription as the other was 1500 dollars. She aggressively dropped the prescription on the counter, took my credit card info and we left. Do pharmacists not have ethics training or empathy? This is the first time in 40 years where I saw a pharmacist who should not be dealing with people. Sun Valley is a beautiful place with lovely people and I know she is an aberration but she should not be in a position where she has any interaction with people.TWO BIG THUMBS DOWN

Gooding Pharmacy is very customer friendly. They put my family's prescriptions into their computer…read moresystem, fill them automatically and have them waiting for me!

From the owner: Gooding Pharmacy - formerly Kendrick's Pharmacy, is now under new ownership. We carry over the…read morecounter and prescription drugs. We offer quality products and services at affordable prices, while providing the personalized attention and customer service you've come to expect from local business. Stop in today and let us take care of you!

They go out of thier way to make sure the patient is taken care of! I usually run into Joel behind…read morethe counter when I pick up my meds and that guy is always so polite and just all around happy to do his job. That's hard to find in folks these days so knowing Joel is handling my orders definitely puts me at ease. As it should be.

Not very impressed with the pharmacy department. Those ladies need to learn what customer service…read moremeans. Very Very rude and unprofessional.

From the owner: We are a Telepharmacy here to serve the people of Hagerman with a reminiscent nod to the original,…read morecentering on customer service. We are conveniently located across the parking lot of Assoc. of Family Practice. Come in and enjoy our ever changing selection of gifts and cards while you pick up your prescriptions, vitamins and supplements.