Lululemon To whom it may concern: On 2/10/25 I placed an online order to pick up in store (#c173921611796017- Northshore Mall, Peabody, MA) for a pair of Align high-rise 25" leggings for my daughter. I went to pick them in store on 2/12/25, but when I got there I was told the order was cancelled because it was more than 24 hours. That seemed weird since I had paid for it, but figured I would just grab a pair while I was there. But then, the young lady said the coupon I had used, could not be used again and I would have to pay full price. Two things are wrong here: First, the 24 hour order cancellation makes no sense; I paid for it so of course I want it. Second, some consideration should have been made under the circumstances to honor the coupon. This has left a sour taste in my mouth, and I will probably be looking elsewhere, like I ended up doing that day. Thank you. Laura read more

I recently went into this store a few nights ago. I was looking for my daughter who really wants a new coat for her birthday. The selection of colors and what not for different items is disappointing. It's winter, not summer. Most of the clothes were very thin, or just weird for winter. When I finally found a decent sized coat - IT WAS NEARLY 400 DOLLARS! absolutely not. It was hideous. The store was so busy and just not very clean. Many children without supervision, and I saw a spill or 2 go uncleaned. I asked an employee for some help with getting something off of a higher shelf (I am in a boot recovering from an injury.) and guess what?? She completely ignored me and walked away and literally started chit-chatting/laughing with another employee! This type of service is disrespectful and disgraceful. I don't plan on coming back here anytime soon. The other employee also just didn't pay any mind to me the whole time I was shopping. Pretty disappointed- I used to come here a lot. read more

Bought four items. Was rung up for 5. I have been fighting this same issue for the better half of a year with corporate to no resolution. $118 is a TON of money. Please do a corporate visit to this location and get things back on track. The staff are nice. read more

Front register is slow and inattentive. There were 3 registers, all of them were occupied as I was next in line. One of the registers was finished but then the worker just left completely ignoring me. The rest of the 2 registers remained occupied for the next 5 minutes. There were workers behind the desk that weren't attending to other customers and simply ignored me. I guess they were too busy talking and I know they saw me but they just didn't help me check out. Then finally the workers stopped talking and checked me out. I only had 1 item. The transaction took less than a minute. There was no reason for them to think that their conversation was more important. During the transaction the worker only asked if I had a phone number with them and that's it. I said thank you afterwards and she just walked away and resumed talking to her coworker. Bad customer service. It made me not even excited for my purchase anymore. She seemed very standoffish and didn't even seem like she wanted to check me out. Awful experience. read more

NOBODY at the door checking for occupancy guidelines as they claim on the voice mail for the store. NOBODY checking for mask wearing before walking in to shop. Snooty sales associate who told us that pilling is normal wear and tear on the lux line of leggings. Didn't look up our account to gather any information but said they were older pants and not something they would swap out. They actually are not older pants to the average customer. Maybe if I got 70% off as an employee I would have 40 pairs in the closet. Unreal the attitude and pure obnoxiousness. We will go to a different lulu store and get the service expected. read more

The person at the register wasn't wearing a mask this time and wasn't wearing one last week when he checked me out. I thought the company is requiring all employees to be masked.. what a joke read more

this specific lululemon location just isn't it for me. i like the pants there but i'll even skip this store sometimes overall bc it gets way too busy. staff definitely seem pressed too. read more

Went in to lululemon and this girl named sam helped me she was so knowledgeable,funny and just a pure delight!!

I am an avid lululemon consumer, but I must say this location is not the friendliest. But obviously I come here for the clothes and not the conversation. read more