The only thing better than the quality of LL Bean products, is the quality of staff at this…read moreparticular location. I was in today, with a unique issue on a recently purchased jacket. Robin, and especially Tara, went well above and beyond the call of duty to help resolve my issue. Which, in fact, she did. A truly wonderful experience that is rarely found in the world of retail these days. I highly recommend this brand and location!

Everyone at this location is fantastic except KIM. Kim just pushed a credit card on someone that…read moredidn't speak English and filled the form out FOR HER. There was clearly a language barrier and when I reluctantly butted in, Kim snapped at me that she "explained it to her". Considering she never said "credit card" and the woman had to turn to her teenage daughters for everything Kim was asking for (license, income, etc), this was extremely predatory and shameful. Hire less people like KIM. Goodbye Kim.

This Beauty Store at the Mall has been a staple here serving mall walkers and customers for a long…read moretime with their amazing sales on their products! Lotions and washes and the multi different smells permeated the store and entrance! Great spot and great products to pick up before going home!

For several years now, I receive an email from this vendor. It always says that a person will…read morereceive something free for their birthday. THAT IS A LIE. I just again bought 10 more bottles of foaming soap and guess what I received..... NOTHING.... as usual. Love the soaps and if you try and contact them, their site gives you the runaround... so that is out. I even want to know why they only had Coconut Cream Pie for a short time but like I said, you cannot reach out to them. They have those asinine robot answering machines. Just wondering if a larger corporation bought this company out and are less consistent by cutting corners... as many other once great companies are doing. THOSE WERE THE DAYS.

My daughter loves AE so of course, staying down the road gets us in shopping trouble. Located in an…read moreoutdoor shopping plaza so parking is plentiful. The store was great. When we went it wasn't crowded at all. Staff available and walking around store. Loved that they had Grinch stuff and actually ended up getting a pair of shorts.

My friend and I had a great experience needing a pair of jeans before an upcoming trip. The workers…read morewere very friendly and kept the establishment pretty organized. We were able to purchase a couple of pairs each as well some cute tops. My friend really like a pair of jeans these didn't have in her size. Fortunately we were able to get them delivered directly to her home just in time for the trip. Overall, would come again!

Oh my! Still proves to be my favorite go to store when I come to Marblehead It was so great that I…read moreended up frequenting it twice while on my visit! I got the most amazing things from two long dresses, pants, jeans, shirts and sexy tops! There items are so on trend and I love them! Don't be afraid of trying on things that perhaps you wouldn't normally try on, because they usually look better on than on the hanger. I live in a warm weather climate so a lot of the items just don't work for me! There wee some items I liked which they could have ordered for me, but I really hate to pay shipping fees. So I skipped those items. However, it really is so so fabulous all around! You can order online as well if you wish. They also offer rose, water etc if you wish. Since I've been here, they changed things around a little, their dressing rooms are in the front and in the back is more of a storage space (where the dressing room used to be).

I'm a resident of MHD and someone who works in customer service. I have shopped here before and not…read morefelt particularly welcome by any staff members. Had a very horrible customer service experience due to the condescending/judgmental employee who "helped" me when I visited. She recommended the shop's shapewear to me when she saw me going to try a fancy long dress on "if I needed it..." I asked if she had said dress in a larger size and she flatly said "no..." and offered me a totally different sweater dress, probably because it looked large enough for me. Bobbles has *some* cute stuff but it's only sizes S,M,L and they all run pretty small. Simply put, all of their stuff you could find dupes of on shein or cider or the tiktok shop for much cheaper and with a far greater size variety. Not only that, you wouldn't have to deal with the horrific attitudes of the people that work there. Would not recommend if you're anything above a size small. If you're a size large like me, you're considered plus size to them. I was made to feel out of place and too big to shop at a place I've gone to for years. I've been here a bunch previously, like I said, but I will not be returning ever again. I suggest the Sistas consignment store because they're super nice and have a variety of sizes. Happy shopping!

This is hands down one of my favorite places to go when I need to get fresh for any event. They…read morecarry everything from playing basketball to casual to getting dressed up. Everyone who works here is always exemplifying great customer service to the letter. If they don't have something in stock they will order for you and call you when it is in. If you in the area or not it's worth a trip to visit Jack's.

Not too bad but I feel like he just wants to sell everything and anything to you. I bought a pair…read moreof sneakers and he kept trying to persuade me to "get the jacket and hat it matches good" no thanks.

I have a hard to fit foot and I needed waterproof hiking boots. One foot is a 10 1/2 and the other…read moreis an 11... Darleen found me exactly what I was looking for and took the time to teach me how to make sure I had the right size and fit! She was awesome! Yes, REI isn't cheap but with service like I received and the selections available, it's worth it!

This place is a shopping mecca for the best of sporty clothes. The prices are good and they have a…read morevast assortment of all the brands you want. I got a pair of flashy Nikes & some great hiking boots today. My daughter bought a lot more including some Patagonia. If you're sick of shopping online & want to buy things in person this is a great place to go!

Nice big store, good stock. Very helpful staff, no attitudes given even after handing over 7 pairs…read morefor sizes. Ladies were knowledgeable and helpful. Store wasn't crazy loud or messy. Overall best finishline I've been to. Fyi, it's no longer by the food court, it's down closer to Macys now.

consistently has a larger stock than other shoe stores within the north-shore mall. good assortment…read moreof sneakers/tennis shoes. staff are friendly & not helicopter-like if you're clearly just browsing.

This is not about the merchandise, but about the people who work in this store. I had a unique…read moresituation that needed some resolution and they worked with me to make it better and very quickly. I would say they went above and beyond to give me excellent service. I already liked the product in question -- these two ladies made my week tho.

One star is too much for this store. The service is horrible and the rules keep changing every…read moretime I contact them. They deserve negative ten stars. Worst customer service ever. I ordered two items online. Upon arrival, the items were not as described. I decided to return them to the nearest store (Burlington, MA). I was told I could not get my money back because I paid with a gift card. They offered to ship the merchandise to the warehouse the next day and I would get a gift card electronically. Seemed fine. So much for free and easy returns. Five weeks later and multiple calls to the idiotic customer service department has yielded no refund. I kept waiting for my merchandise credit to magically show up in five days in my inbox. I come to find out my merchandise is not at the warehouse and the store has no clue where it went. I happened to be walking by the store while on an errand and stopped by to see if the matter could be resolved. Customer service actually asked me to go to the store and talk to the sales associate. This is a huge inconvenience and I should not be doing this. I spoke to Lindsay in the store and she seemed to understand and even asked if I wanted a cash refund given the circumstances. I said yes and she promised to get to the bottom of the situation. Also, she said I would be compensated for my aggravation. Ten minutes later (after I left) she offers me a gift card for the return and promptly forgets what we discussed. I thought she couldn't do a return in store??? Keywords being I requested cash and compensation for aggravation, but she said she would mention to her supervisor. My issue has now been escalated to the District Manager. Unresolved as I write this. They obviously don't know how to offer a reasonable and amicable solution. Fair warning ladies. Don't shop here. The service and rules are horrible. If you need a Kate Spade item, buy it from a department store that has a better and more organized return policy. I will NEVER return after this is over.