I consider myself a connossieur of hardwares, and here from out of town, I found myself pleaed to…read morehave found Great Lakes online. They patiently took time to confirm they had Sterno (as needed for last minute fondue) and to save time, described exactly where in the store to find it. Great hardware. Great service. Great people. Kathleen O'Reilly

I stopped in today because I needed a rubber grommet to finish off some cable management on a…read moredisplay case I was modifying. The cashier pointed me toward a "help desk" at the back of the store. The gentleman there was cutting some keys so I patiently waited about 4-5 minutes for him to finish so that I could be helped. When I was finally able to ask him about finding them, he pointed down the aisle and brusquely said "they're in the drawers down there." There are literally hundreds of small drawers down one aisle. He immediately turned to someone else, dismissing me. I felt he was rude and not at all "helpful". After wandering around for 5 minutes trying to find what I was looking for, I gave up and left. Granted, they only lost a small sale, but they lost a customer forever. I will not be back. I owned my own store for 10 years, so I understand full well how a small kindness can bring years of repeat business.

Easy in- easy out place for propane gas refills ! A blast from the past old time store. Never had…read morea bad experience here. If you wanna support mom & pop places - one is right here ! Friendly,experienced employees!

March 5th, 2026. I…read moream extremely upset by my experience at J & J Ace Hardware, 2015 Auburn Rd, Utica, MI. I went in to return a fuse detector today that failed to detect current in 4 out of 10 outlets. The floor manager, Gabby, tested it on a single power strip at the counter, said "It works for me," and then told me I "bring items back all the time" and that I am "waisting $15 of hers." I've been a loyal customer for years, rarely returning anything, "if anything," yet I was publicly accused, ridiculed, and repeatedly told to "leave the store" in front of other customers. She insisted that it was me, and as a person of my race, it felt like I was being unfairly judged and stereotyped. The humiliation of being singled out, accused, and dismissed like this in front of strangers is something I will never forget. No one should ever be treated this way, accused, humiliated, or judged because of their race. Because of this experience, I will never return to this store. I hope management takes this seriously so no one else has to experience this kind of pain, embarrassment, and treatment. It's amazing how things change over time. I've been a customer for over five years. It's been great up until now.

Always my first stop when i need something for a project around the house. They have a great…read moreselection of products, an incredibly helpful staff that always goes above and beyond to help you get what you need the first time. Prices are always are fair too. As an added bonus, they have a great rewards program and we frequently get $10 or $20 off coupons. Definitely stop here before going to one of the big box stores.

I haven't been in an ACE Hardware store in a very long time. I didn't realize they had so many…read moredifferent sections. I noticed that they had a kitchen area filled with small appliances, food storage, cooking, and bakeware. There are other household products such as cleaning supplies and laundry items. I love their trash cans. My mom actually bought one from here. The Brute ones are amazing and cheap. Great for yard and trash. They have a large section for paint and wood supplies. Anything you can think of, they have. All the the necessary tools as well. Even ladders for outside work, painters, or anyone. One of my favorite things was the storage bins. Perfect for storing away things taking up space. They have many other sections like plumbing, automotive, and hardware. A useful area for me is the doorknobs and padlocks. I was looking for new ones. We also saw lots and lots of tooks for everything. Their biggest section may have been lawn. The lawn area have sprinklers, tools, weedwackers, blowers, lawn mowers, hose, bird feeders, plant food, insect control, fertilizer, grass chemicals, and grass seed. They also have grills and propane. Some of the tools are useful for yard work such as shovels and rakes. It's seems like a great place to buy painting and lawn items more than anything else. I did see some items priced higher than other stores like the cleaning supplies. They do also have some cheap steals.

Worst service ever. They never seem interested in what you need they stand behind the desk and…read moredon't really bother trying to interact or find out what you need.

I highly recommend this ACE Hardware for the service they provide. They treat you with respect. I…read morerecently purchased an Adirondack chair from this store. I assembled it at home and noticed that one of the pieces had cracked when I installed the screws. After a number of futile attempts to contact the manufacturer and not getting any positive responses I returned the chair back to the store where Anthony waited on me. He proceeded to tell me that they would order me another chair and he would personally assemble it himself. I couldn't have asked for anything better than that. I will continue to patronize this ACE Hardware store. Hats off to Anthony and Steve.

Great store for welding needs. Always have everything in stock. I've been going here for years…read more Prices are going rates

Over priced for 5 Lb CO2 exchanges for kegerators. Paid $27.33 for the same amount of CO2 that I…read moregot from Fire Defense for less than $16. Also, they will not refill Chinese Tanks with some lead in valve even though was told this was only a California requirement. Will never use this company again.

Such friendly and helpful people! I only had to get a forty cent screw but they still jumped to…read morehelp, and then were so genuinely nice when I checked out.

I was trying to put knobs on my cabinets and made several trips to Ace because I could not get my…read moredrill to work. At every turn the customer service and assistance was excellent. Finally I brought my drill in and was given an actual demonstration on how to do what I needed. My knobs are up and look amazing. As a single woman the help and patience was wonderful. Thank you ACE

We have all our outdoor equipment (lawn mower, snowblower, power washer) serviced by Bourlier's…read moreover the years. Have never been disappointed. Highly recommend.

could not answer questions concerning a specific product. never got a return call on my question…read more called and left my name and number to get ahold of me with no return call. unfortunately for me that i made a wasted trip because of inconsistent hours. unfortunately for bourlier, they just lost an approximate $3000.00 sale. thank you for all your help. I'll remember in the future.

They were very helpful and even though they didn't have the item I needed, they recommended another…read moresupplier which thankfully had the item in stock and I was able to complete my job on time.