Always fantastic service. Needed a battery replaced in my ceiling fan remote, but didn't have a…read morescrew driver small enough to get the screw out. Took it up there, not only did they get the screw out, they grabbed the correct battery and installed it for me too. Sure, you might bet thinking that something like this isn't hard to do, and you're right, but the fact that they took the time and cared sets them apart. Very impressed and highly recommended for any of your home/yard needs.

I will not be contacting your customer service again. I had the run around between the store…read moreManagement and your customer service saying that I needed to talk to the store because they are an independent company. Well then the store told me that all they warranty the keyfob for is 90 days. Then they told me to contact the manufacturer. Unfortunately the manufacturer is in Australia and will not respond to my emails. Ace is almost always my first stop for anything hardware, but in the future, I definitely will never again buy their KeyFobs. I then went to my local locksmith and will see if their product will last any longer than Ace's KeyFobs.

Disappointed with Product Quality and Customer Service…read more I usually try not to leave reviews, but my recent experience at Harbor Freight has been frustrating enough to share. On March 5, I purchased a two-shelf service cart to use at trade shows--both for unloading my trailer and as a display stand. Right from the start, the cart felt flimsy and unstable, as if it might collapse at any moment. I put merchandise on the top shelf during the show, but it was so weak that I eventually stopped using it altogether out of fear it might break and injure a customer. Since I still needed a cart, I went back to Harbor Freight on March 10 and bought a flatbed cart instead. While there, I asked about returning the faulty service cart, and an employee told me I'd need to speak with a manager. I didn't have the cart with me, so I called the store later to confirm I could get a refund before making another trip. After speaking to an assistant manager, she put me on hold and left me there for 17 minutes before I finally hung up. With no resolution over the phone, I drove back to the store to request a refund in person. That's when the store manager told me no refunds because it was used. I had already been upfront about using it when I first asked about the return, and he claimed they couldn't resell it--which I completely agree with since it was unsafe and poorly made. However, instead of a refund, they only offered in-store credit. If they had told me that earlier, I would have waited to buy the replacement cart with the credit rather than paying out of pocket. The manager's response? "Well, you already bought stuff again, so I guess we won't lose a customer." His dismissive attitude was just the cherry on top of a terrible experience. To make things worse, the flatbed cart I bought to replace it also has issues. I had to use thread lock on the bolts because they would loosen right after using it of the box. Even after tightening them properly, two of the wheels started wobbling after just 30-40 minutes of use. Overall, this was a horrible experience with both the products and customer service. I expected low quality garbage from them, but at least be able to use the product as intended for a time or two. Plus a bit more respect / customer service when dealing with defective products. Definitely won't be making future purchases from Harbor Freight.

The worker brendan and the manager they are very unprofessional. I bought a item I went to return…read moreit because it doesn't work good and is made very cheap I didn't have my receipt I have a phone number with them they didn't want to give me my cash back and they put it on a gift card and took 20% off the price I paid (restocking) fee terrible service wouldn't recommend going there

Easy in- easy out place for propane gas refills ! A blast from the past old time store. Never had…read morea bad experience here. If you wanna support mom & pop places - one is right here ! Friendly,experienced employees!

March 5th, 2026. I…read moream extremely upset by my experience at J & J Ace Hardware, 2015 Auburn Rd, Utica, MI. I went in to return a fuse detector today that failed to detect current in 4 out of 10 outlets. The floor manager, Gabby, tested it on a single power strip at the counter, said "It works for me," and then told me I "bring items back all the time" and that I am "waisting $15 of hers." I've been a loyal customer for years, rarely returning anything, "if anything," yet I was publicly accused, ridiculed, and repeatedly told to "leave the store" in front of other customers. She insisted that it was me, and as a person of my race, it felt like I was being unfairly judged and stereotyped. The humiliation of being singled out, accused, and dismissed like this in front of strangers is something I will never forget. No one should ever be treated this way, accused, humiliated, or judged because of their race. Because of this experience, I will never return to this store. I hope management takes this seriously so no one else has to experience this kind of pain, embarrassment, and treatment. It's amazing how things change over time. I've been a customer for over five years. It's been great up until now.

This location is still open Due to the Coronavirus19 with Temporary Hours: Monday thru Saturday…read more9:00 am till 5:00 pm. Shop in the store with safe distance, or use their App to shop as I did with a credit card and pickup at the store's curbside. Great Lakes is a medium size hardware store business providing residents nearby and customers with thousands of name brands and of course "ACE" brand products for over 70 years! Great Lakes Ace hardware has mostly everything you need for a Home Improvement, Automotive, DIY projects or those breakdown needs! I've been a resident in the area since 1992 and a shopper at this reliable store. It has gone through a few name changes, (ACO, and ACE Hardware), yet the merchandise, staff and organization has been always operating in a friendly helpful way for a "local" hardware store. Upon walking in this location an employee is always ready to greet and offer help in finding a small or large item for a quick repair or major project. Sometimes there are many employees working in different areas that can help with the stress of a DIY project with their expert advice. Yes there are the two "Other Big Chain" home improvement stores, but Great Lakes Ace is always easy to shop being nearby, compared to driving in traffic on M59. :-) The organized layout of this store makes shopping efficient. Some areas offer videos, helpful checklists for those DIY projects. This store has a phenomenal selection of products: Hardware, Home, Window & Door Weatherization, Fasteners, Door Knobs, Locks & Hardware, Key-Cut Service, Driveway Maintenance, Everyday Essentials, Grilling, Home Goods, Lawn & Garden, Lighting & Electrical, Outdoor Living, Outdoor Power Equipment, Paint & Supplies, Plumbing, Pool, Tools, Smoke Detectors, CO2 to name the top items. This location also offers: Lawn Mower Blade Sharpening, Carpet cleaning & Power Washing Rental, DNR licensing, Propane Service, Screen Repair, Window & Glass Repair & Curbside Loading for Garden Purchases. This location has always been my quick trip "GO-TO" for a few projects at home to save time, money and driving. One example when I was outside decorating my house for the Christmas holiday a few years ago, a set of netting lights not under warranty anymore, would not work. So I called ahead for the same or similar light set and for sure ACE hardware had them and put the box aside for my quick purchase. Recently my current landscaping company which I have contracted for 10 years, has stopped lawn fertilizing due to the COVID-19 which put Me in a stress mode. Now is the time for Spring with new grass growth and dandelions. This store has a fertilizer price sale going on till April 30 plus $5.00 off per bag when downloading their App to carryout /curbside pick up. Yes I did opt quickly on this offer and it worked out in a happy positive way. Photo attached too. :-) Thanks to employee "Kyle" for his friendly attitude and fast customer service I picked up 2 bags of Scott's weed and feed in 15 minutes from my home to the store and back. Their motto: "ACE is the helpful hardware place!" Yes they are especially with our Michigan seasons and all year round projects as well. When you Sign up for their ACE Rewards you will start saving on your in store or online purchases and receive coupons monthly. The current manager working at this location when I shop in here is: Theresa Szilagyi as it prints on receipts. I definitely recommend this Local Great Lakes ACE Hardware Store.

We're fortunate to have such a decent hardware store so close to home for any of the usual…read morehousehold repairs or emergencies. I've had to run up here many times to grab a plumbing part or another piece of hardware. As far as their services, I've had keys made and paint mixed. We also purchase our lawn fertilizer here each year and bags of topsoil for any yard or lawn repairs along with grass seed etc. Their deck stains are another item we buy when it's time to spruce up the color of the deck. It's a handy store indeed and whether it's spring, summer, winter or fall- the nicely laid out aisles and seasonal department usually have what we need. From small items to large, they have you covered and if it saves a trip to the big box stores, then you've saved yourself some time as well. The store is always neat and clean which is always something I notice when entering any establishment and that speaks volumes that they care about their customers.

1) had to stand in line overly long time for 2 customers ahead of me…read more 2) Rang up my flowers, I cannot see what is being rung up. Clerk tells me total which is $10 more than it should be. He checks to see where problem is, discount prices did not ring up even tho UPC code is crossed out. Clerk had to call someone to come and put codes in for at least 2 and maybe 3 of the flowers I was purchasing. Why can't the clerk do this? Hes got a sign right there with prices for the flowers. Waited again for the second clerk/supervisor to come and assist. Line is down the aisle. Guy behind me asks Clerk to call for someone to open 2nd register. Clerk/Supervisor comes and VOIDS OUT all the flowers, says he has to start over. This means he has to have my phone number & email again. And scan every flower again. Have already waited and waited and waited. Keep your flowers. I'll go somewhere else. Absolutely irritating and seems to happen every time I buy anything at this store.

Checked out with (I believe) Naomi in the garden section. She was great with my kid and very…read moreprofessional. Wonderful interaction!

I've been a Home Depot fan for a long, long time; and thankfully this Utica location continues to…read moremeet that quality. They always have a vast selection of items; from paper towels to plants to a new roof, you can find it here. The shop seems to always be well stocked and clean. There are well maintained restrooms available, and cutting stations can be found if needed. They offer a monthly kids crafts event, along with other, occasional, informative classes, and they always have great seasonal deals to take advantage of (both in-store and online). My visit today though, was of a different manner. I'm working to socialize my new pup, possibly as a service dog, and I was told Home Depot was a dog friendly store. Upon entering, I did stop at customer service to be sure it was allowed. The employee enthusiastically replied that all well behaved furry companions were welcomed at Home Depot, the only expectation is that the owners clean up messes. I was relieved and we happily went about our training. Honestly, it could not have been more of a positive experience for us. All of the employees we meet were very friendly, and we were acknowledged often seeing if we needed assistance. We did a few laps around the store, found a cute plant to commemorate my pups first in-shop (besides pet stores) adventure. It was a great shopping trip, I definitely can recommend the Utica location, and I'm sure I'll be visiting again soon.

Geriann is amazing. Wonderful person inside & out my boys look forward to Home Depot kids workshop…read morefirst Saturday of every month. She is so caring, sweet and so encouraging to the little kids doing their work. We love going to this location because of her. Home Depot is very lucky to have her She is at Home Depot #2708 Utica

Always my first stop when i need something for a project around the house. They have a great…read moreselection of products, an incredibly helpful staff that always goes above and beyond to help you get what you need the first time. Prices are always are fair too. As an added bonus, they have a great rewards program and we frequently get $10 or $20 off coupons. Definitely stop here before going to one of the big box stores.

I haven't been in an ACE Hardware store in a very long time. I didn't realize they had so many…read moredifferent sections. I noticed that they had a kitchen area filled with small appliances, food storage, cooking, and bakeware. There are other household products such as cleaning supplies and laundry items. I love their trash cans. My mom actually bought one from here. The Brute ones are amazing and cheap. Great for yard and trash. They have a large section for paint and wood supplies. Anything you can think of, they have. All the the necessary tools as well. Even ladders for outside work, painters, or anyone. One of my favorite things was the storage bins. Perfect for storing away things taking up space. They have many other sections like plumbing, automotive, and hardware. A useful area for me is the doorknobs and padlocks. I was looking for new ones. We also saw lots and lots of tooks for everything. Their biggest section may have been lawn. The lawn area have sprinklers, tools, weedwackers, blowers, lawn mowers, hose, bird feeders, plant food, insect control, fertilizer, grass chemicals, and grass seed. They also have grills and propane. Some of the tools are useful for yard work such as shovels and rakes. It's seems like a great place to buy painting and lawn items more than anything else. I did see some items priced higher than other stores like the cleaning supplies. They do also have some cheap steals.

Review #546 - Updated from past 6/24/2017 Review....4 Stars to 5…read more April 30, 2026 - Thursday I recently shopped here after striking out at a nearby other home store - At Home. I was happy to purchase a beautiful Yellow Forsythia Artificial Wreath for My Front Double Doors and 2 sets of colored Tulips for an artificial floral arrangement at this Ollie's Bargain Outlet. I also purchased Serta Soft Cool and Warm material Bed sheets throughout my browsing and price checking with comparison. Yes, this location maybe disorganized at times or messy areas of towels or other sale items but shoppers can be the reason because every time I shop here for a sale item or check on an ad item, the staff here are working the best they can and hard at times unpacking boxes to stocking shelves. I've been greeted with a Hello at times which is courtesy of them in between their busy work schedule. If busy at check out and a long line begins, another pleasant employee will open up another register. Seasonal merchandise is always plenty especially My last visit in February the store was ready stocked with Easter and Spring items which I posted photos of from the main center areas. Sign up to collect rewards for your purchases and of course Emails will be sent with their weekly Sale Flyer ! www Ollie's us Download their App for quick reference too! "Get & Buy Good Stuff Cheap" from 25% up to 70% off manufacturer prices Cookware, Bedding, Bath, Lawn & Garden & POOL Supplies and Summer Toys are Now Sold Here! Music is still be played to help your steps in shopping as years ago. I enjoy the Herr's Snacks, Moose Munch Popcorn, plus a certain Cereal Brand - SpecialK, Coffee K-Cups and Other Grab and Go items but Watch The Expiration Dates. I've never had a problem but just in case grab an item from the back or if up front check the date. The "Library" area lol is still great for Readers with Shelves of Books labeled with different signs for the different readers. Currently their Summer Ad is out with Window Air Conditioners, and Portable on Wheels too to get ready for the Heat of Michigan. Those would be good for College dorms or residents without A/C. I also noticed in their New Flyer for the month of May, they are selling a brand of different tools called Hart. How about a front or patio door Coir Mat? Its now at Ollie's in the Outdoor Patio Section. History: Ollie's was founded in Pennsylvania by Oliver "Ollie" Rosenberg, the company's namesake and currently the chain has over 600 locations in 34 states. An Ollie's location may have your Selection and Value! Stop in at Ollie's if you are looking for comparison, a bargain, or an item that might not be found elsewhere... Or.... View My photos attached with this review cuz It might be here, so You're Welcome and Cha Ching! $$$ Sncerely, Karen N. Macomb, MI. :-)

Overall I enjoy my Ollie's Bargain Outlet. They always have a large, albeit random, selection of…read moreproducts. I will however admit that the store could be much more clean and organized, as the floor and shelves are often messy, and many aisles are almost bare of products. While this is unfortunately the case, I must add that I do see employees out doing what they can to remedy the situation, and all of the employees I've interacted with have been friendly and helpful. The store is large, and I love their huge selection of books. They also have a very large parking lot, so there is no issue finding a spot. It's great for yard and home items, also rugs and carpet remnants. Ollie's could use some polishing, but it's still a great quick stop shop.

As soon as I stepped into the store a very polite young woman by the name of Rebeccah asked if I…read morewould like any assistance locating what I was looking for. When I said yes and explained what I needed, she immediately said, "We have those, right this way and I'll show you right where they are". Upon showing me the item in package form, I explained it was hard to tell if the size was correct, plus I only needed one. Rebeccah explained that they also have them in bulk and she lead me right to them, took them off the shelf and handed one to me to compare to the sample I brought. When I verified the size she filled out the required envelope, put the item into the envelope and asked if there was anything I needed. After hearing that was all, she very nicely started walking with me towards the register and once she saw I was headed the right way she told me to have a wonderful day. The only way my shopping experience could have been better would have been if this young woman delivered the item to my door. Rebeccah is a real credit to Stone's Ace Hardware and I sure hope she gets some recognition for being such a great Associate.

Such patient helpful staff, John and his coworkers took a good chunk of time out of his day to help…read moreme get some locks rekeyed and keys made.