First off, HIGHLY DO NOT RECOMMEND this place. My jaw hit the floor and I will never go back. All I wanted was a relaxing pedicure and I was willing to spend the money to get a pedicure and all the additional add on's, including a foot massage. I am one to normally get the basic pedicure. I have never experienced a faster service in my life. Even the basic pedicure's i've had haven't been this fast before. I paid for the Deluxe pedicure which included an exfoliate scrub, mask w/hot towels and a hot stone massage along with the regular polish. The description also said 10 minute foot and leg massage. I got into the chair at 1:35 and got moved at 1:55 to head to the drying table. For a deluxe pedicure i was not expecting that fast of service and I never got a 10 minute foot massage. Most places i've gone to set a timer. She rubbed both my legs combined total of 4 mins.. She painted my toes very fast and then she moved me to the table for them to dry this is when it went downhill fast.
I was already irritated about the fast service but i am not one to complain. So i was just going to eat the $52 and go on with my day. While i was sitting there a few people came in and were sitting in the waiting area and the owner had her child (i would say she's age 7) in the salon with her, she was very active up front talking with people and there was a another little girl (a customers daughter) around her same age. They were playing with the customers daughter's umbrella talking and hanging out. I was minding my business and annoyed at the service I just experienced when another 2 people head into the salon. They went to go sit down after being checked in with the other people waiting for their service. That's when the owners daughter heads to the back room of the salon and comes out with her iPad and while she walks towards the waiting area yells "aww there's no room for me". She says it very loudly and one of the ladies that sits down moves over to make room for the little girl. The little girl sits next to her... What comes out of that little girl's mouth next shocked me to my core... The little girl looks at this lady and goes "I don't like brown customers", "I don't like brown people or customers". All of us look at each other shocked at what just came out of that little girls mouth. We all look over at Mom and one of the ladies gets up and goes "Did you hear what your daughter just said" and the salon owner says NOTHING and CHUCKLES as she continues on with a pedicure... They all get up and leave and the salon owner did NOTHING to rectify the situation... Unfortunately, that is behavior that she learned or was taught.. Unexpectable and incredibly saddening..
As soon as that happened I was so mad and shocked that I went up to my nail person and go "I would like to pay". She meets me at the counter and she tells me the total is $52 and i was fuming from what I just experienced so I decided I was going to confront her respectfully about how I felt the service was rushed and that I never got the 10 min massage that was stated on the service. She said it was combined with the exfoliant and hot stone massage - which was a total of 4 mins. I would think that should be something that should be noted on the description and not labeled separately. Annoyed at her response I began explaining to her how I didn't feel like I experienced the service as was described and that it felt rushed. She looked at me like she didn't understand what I was saying and didn't do anything to rectify the situation. I unfortunately payed the $52 service but I didn't leave a tip nor will I ever be back.. All I wanted was to experience a good quality relaxing pedicure for the amount of money and I experienced a fast service and a racist environment.. DO NOT RECOMMEND!!!
** side comment: When I left the salon everyone that left was still outside talking about what was just experienced. They were as shocked as me but to make matters even worse. The customers that were in the salon that left and who the little girl said those inappropriate comments too WERE REGULARS!!! ALL OF THEM read more