Very Happy with the service and care I get here. There is a…read moreproblem with their phone system that causes caller to get forwarded to a cellphone voicemail when lines are busy. I was able to speak to someone and they are aware and trying to resolve it.

Super friendly staff in the front office , the nurses and Dr. Mowla make you feel very comfortable…read moreand after just a few minutes of talking with them you know you're in good hands.

I've been going to Dr. Heinser for about 7 or 8 years now. He is an excellent physician who is…read moreattentive and helpful. I especially appreciate how friendly and approachable he is during the visits. It makes the whole experience much more comfortable and relaxing. If you are near Groton and are looking for a primary care physician, I highly recommend Dr. Heinser.

The best doctor ever! He listens and seems to genuinely care about his patients which is hard to…read morefind in today's world. he is super funny which is also rare In the medical world. Top notch Doctor!

I had to move, as my doctor here, slipped away, depleted of having any interest in patients…read more Unable to even pretend to have any interest. Responses were, quite frankly, ridiculous. Treatment delay ended up extensive, costing a whole lot of pain, time and money to reverse the problem, which required physical therapy.

Just continues to go more and more downhill every year. The individual doctors may be good but the…read moresystem they choose to work under is despicable. The receptionists are literally always rude and you have to navigate them to even get help. I can't even count how many times they've told me they sent referrals and didn't send them. It just generally feels like they hate you and do not care about your well being which obviously sucks at the doctor! I've had nurses just skip my medical history because it's too complicated for them and then they pretend they understand my concerns. Absolutely do not go here if you have ADHD or Autism as well, they have no understanding of how to support that. I have a very complicated medical and psychological history and felt consistently gaslit and treated like I was crazy, while they ignored how things like my ADHD and OCD and medical issues tied together and when I tried to advocate for myself I was blatantly ignored. I asked for a referral for a neurologist because of a suspected brain injury and the doctor looked me in the eyes and changed the topic. Just do not go here no matter what, you will get extremely basic care maybe at best and at worst they could kill you with negligence. my final straw was i needed a referral and they are closed on the day after new years(even though they are already closed weekends and open 8-5) but say they are open and have no phone message or way of knowing when they'll be open again. why does no one care about anything anymore. the lady i called seemed pissed too like other people had been calling and asking. THEN MAKE IT CLEAR YOU'RE CLOSED???? the technology is readily available you're just lazy and negligent like the rest of the medical system.

Communication between the doctors, nursing staff, and front desk team appears to be inconsistent,…read morewhich created confusion and frustration during my experience. As a patient, I felt that important information was not always shared effectively among staff members, resulting in unnecessary challenges in receiving care. Additionally, I did not feel that the office was particularly accommodating to individuals on the autism spectrum or those with communication-related needs. I hope improvements can be made in these areas, as better coordination and accessibility would greatly enhance the patient experience. I am in the market for a new Drs office at this point.

I've been going to the cafe for a while now as I pass it on my way to college and it has never…read moredisappointed once. It is now my go-to lunch spot when I need a delicious sandwich or a cold smoothie for the hot days. Overall service is wonderful and for it only being one person cooking and manning the front it is impressive how quickly I get my order. I've been coming here for a while if I just need something to keep me going throughout the day or sometimes when I just want a sweet treat(their smoothies are no joke)! I will continue going here for myself and would recommend this to anyone with any dietary restrictions or those who just want some REAL food thats healthy!

Care was ok. But I am having to fight for the money we left for future dentistry work. Dentistry…read moreoffice can't help me, they keep sending me to another voice mail. The 10 days have come and gone. We left almost $900. We have decided to go with another Dr. but the money is not here.

This hospital and everyone associated with it are linked to Stewart Family Medicine. No matter what…read moreyou need, it has to go through them and their system. When their system has only a mediocre specialist associated, that's who you'll see. If you hear of a wonderful doctor who specializes in your specific problem, you can't see him if he's not part of their system. When you go to see your PCP, he won't do anything except refer you on to another doctor. They do more referrals for doctors in their system and more tests recommended by those doctors. All so they can stick their greedy little hands deeper into your wallet. Don't trust anyone associated with Stewart Medical Associates!

The staff and other people at this location are wonderful (lab people, office manager, office…read morestaff, appointment specialist, and so on), but the PCP I went to is awful. She is Dr. Vandana Sahay. She is rude and disrespectful to her patients and controlling. She expects you to do what she says and won't explain why. Stay as far away as possible or pay the price!

We've been going there for years, but we're leaving. They've gone downhill in both service to…read morepatients and general attitude. It's been harder and harder to get an appointment... lately, I'll call at 7:30AM. and might get a nurse callback in the afternoon. That usually leads to an appointment with a nurse practitioner sometime in the next few days, (we havent seen an MD there in years). Then the nurse practitioner you're scheduled with is given 15 min with you (well, that's what one said when bolting in the middle of a conversation yesterday). The front desk staff varies from indifferent to acting bothered by you. The nurses mostly seem nice. The nurse practitioners seem hurried, and lately, I get the impression they've decided what's going on before seeing my kids. Not good. Too bad... they used to be better... WAY better.

The front office staff are some of the rudest and most disorganized I have ever experienced…read more The self imposed Rx policy is totally dumb and they routinely think nothing of making you come back or chase it from 1 office to the next If the printer is broke or whatever the case may be they would never just call it in then they blame covid well if you would call in a Rx instead of running people ragged trying to get a Rx