Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

As a patient of this place for almost a year, I have only been here a few times and today was the…read moretoday I came in for my first ever colonoscopy. Understandably, I was nervous and the prep you need to do before it quite uncomfortable and long, however it's absolutely necessary for the procedure. When I got there, I checked in and was able to do so quickly and efficiently. Plus, I wasn't even waiting all that long to be seen. After getting undressed and hooked up to the IV, they started fluids and vitals, and before I knew it I was being wheeled into the operating room. They gave me anesthesia and the next thing I remember was waking up, where they immediately came to check on me and give me some water. The discharge was fairly easily, and I felt completely comfortable and safe with them. Would recommend!

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

I am perplexed by these bad reviews. Frankly, as someone who has worked on the other side of a…read moremedical office counter, I think it's a bit silly for folks to expect to be seen immediately as if other patients aren't also due time and attention when their concerns or questions might run long, for doctors not to book out in advance, and to not have some patience with customer service folks. People are difficult to deal with, and these folks have to deal with many people who are not feeling well, who are often navigating a tangle of insurance and stressed out, and who are probably snapping at the CSR because of it. I always give the benefit of the doubt with customer service folks, especially in healthcare - it is NOT an easy job! And in my experience, I most often get what I give as far as how I am treated. As for my medical experiences, I've been an Acton Medical patient for almost my entire life, and I have had very solid experiences with them throughout - especially of late. Dr. Natalie Cohen has developed a solid and trusting doctor-patient relationship with me, making meaningful notes about our conversations so she can follow up next time, never making me feel like she is in a rush, asking about and making suggestions for the health of my whole self, and truly listening and making me feel like she is honestly invested in my well being. She's a rare breed these days when many other doctors have made me feel like they just needed to check off the boxes and get into the next exam room.

I am having a severe back pain and left a VM with the Nurse's station on 7/1. NO follow up was…read moredone, no letter of recommendation was made. on 7/9 - I called and after 15mins holding, I got to speak with the same person I had spoken to. I insisted for a Specialist referral and this person and he hung up on me. This is absolutely unacceptable. I wanted to speak to a nurse and this person completely disconnected. This is horrible and should be stopped with the patients when they are reaching out for pain and other illness

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

After reading the overwhelmingly negative reviews, I knew I had to respond. I have seen Dr. Peters…read moreas my primary for over almost 20 years. She is professional as well as kind. Not enough room to tell you how happy I am with her and Atrius. The staff is always helpful as well. I don't know what I will do if she ever retires.

What happened to the Hippocratic Oath?…read more I will NEVER give them my business ever again. If I was actively on fire, I would not stop in for help. had an acute painful issue and needed to see them urgently, I saw a nurse practitioner who (was by far the nicest person I worked with there) - she referred me to a specialist and my only option to be seen in less than two weeks was to go to the Boston office. About a week passed where I was still in pain... I went there, saw a specialist who...(really could use some bedside manor training) - told me I was too late, the problem should resolve on its own. For these delays, multiple visits and --- 0 relief in close to a month, I was charged over $800! I came to them seeking help, and they hurt me financially. I appealed to them that I should not be charged, certainly for the 0 value specialist visit. They told me to pound sand. Run, don't walk away from these money grubbing AHOLES.

On April 9th of 2026, I went into Acton Urgent Care for chest pain and shortness of breath…read more Everyone there was RUDE to me; I am not trying to in anyway exaggerate at all. Most surprisingly was the medical assistant who yelled profanities at me while taking my X-Ray. He would scream and overall came off as very pissed off and aggressive. (Manhandled & basically physically moved me) I didn't care for this as my primary objective was to figure out why my lungs were experiencing pain. I do not know what this person would do, and I felt to a certain extent - abused by him. Medical professionals are also supposed to make you feel welcomed and supported through your health issues. However, this was not shown at all through my visit. The woman, who eventually came in to the room didn't seem happy at all. In conclusion, I hated this experience. The people here seem to think that they can behave however they want. There's no point in pursuing a medical career if you can't be fucking respectful. Mind you, I'm not even an adult and this is how they treat people.

Amazing care the office staff were friendly and knowledgeable. They took care of me when I had a…read moresprained wrist and foot . Xray was fast

First time my husband and I needed to go to the Emerson Health Urgent Care in Maynard yesterday…read more Every aspect was excellent - from making an appointment within a short time, pleasant staff at front desk; clean, bright facility; thorough intake process; extremely kind, competent physician willing to listen to our symptoms and provide helpful recommendations and appropriate prescriptions. Highly recommend this facility!

I try and avoid urgent care centers as I prefer to see my own doctor and avoid long waits and…read morecrowding. Well that all changed today when my father convinced me to go for a three week bout of nearly every illness one can get. I was able to book an appointment for the same hour, and the front desk was super flexible when I was running late. Once I arrived, I was taken in within 2 mins and brought to a clean, private space. Aidan was amazing and truly took the time listen, ask follow-up questions, and let me know what to expect for the remainder of the visit. He is a gem and his personality helped make me feel comfortable and taken care of. Dr. Gold took the time to go through my history, every single noted symptom as well as some I hadn't even mentioned. He took his time with the physical exam, even double checking and making sure not to miss anything. They ran a rapid strep, flu, and Covid test as well as a chest x-ray on-site, with the results given within 10 minutes. My only regret is waiting as long as I did to be seen because, unfortunately, there was nothing they could treat me for. I will not hesitate to return in the future.

Great doctor. Personable, thoughtful, and kind. I feel I can tell her anything and she is not judge…read moremental in any way. She always asks how my family is doing and genuinely cares. My parents love her as well. Provides top notch care. Been going to her for over 30 years. Dr. Mehta actually taught me what a good physician is. Long ago she told me "if you do not feel you can speak openly with your doctor then he/she is not the right one for you". I will never forget those words as long as I live and she is absolutely right. There are not many doctors like her.

What a circus - and I don't mean that in a good way. The paperwork for my visit and a CPAP machine…read morewas submitted to the insurance incorrectly with my husband's name instead of my name. There was also a problem with the test results making it to the medical supply company. I have no idea which organization was at fault. However, Dr. Mehta's office was ineffective in resolving the issue. My appointment to receive the CPAP machine is today and the insurance company still hasn't received a corrected claim with my name on it. It has also been difficult to get a live person at the office. What was promised to be a few weeks has taken 6 weeks and has required countless calls to Dr. Mehta's office, the medical supply company and my insurance company.