Great experience. Very friendly and helpful... answered all questions and explained everything in detail. Highly recommend. read more

This company along with Nether Providence Police are just the scum of the earth, They came to tow the car after I told the police NOT to tow it because I already had a friend coming to tow, but then they already arrived to the scene and just loaded it on, then they want $530 JUST TO GET IT OUT and $680 to tow it to my house which is 4 miles away. But then I just declined it and decided to cut my losses, I ask if they can keep the car in the lot but they charged me to KEEP IT, I basically signed the title and bought the right to leave my car in their lot. Towing companies are just ruthless, heartless, bastards! read more

My car was totaled and Luongos brought it to their yard. When I called about it, they were more than accomodating and even gave advice in reference to the insurance. They even allowed me to come to clean out the car when they were about to close. They could not have been more helpful. read more

Loungo and Nether Providence Police should be ashamed of themselves for the absolute lack of compassion and basic human decency shown to a family in this community during a terrible time. Withholding the location of a car just to collect extra storage fees after a horrific incident?? Disgraceful. read more

I went to pick up my car today which was totaled in an accident on Thursday night. My husband was in the hospital after being rear-ended on the highway, and it was traumatic to see the extent of the damage. Jesse and John were extremely helpful and kind. They understood the emotional nature of what I was doing and they helped get personal belongings out of the car. More importantly, they were sensitive to the nature of the accident. Thanks for the great service! read more

They apparently work in cahoots with police. Basically showed up while I was trying to request a tow through my insurance because cops called them and wanted $300 cash on the spot. When I asked them not to do the tow he (Rdemanded payment or threatened to take car to impound and charge more. Called cops back to the scene and as they were pulling up the tow truck pulls off with car on it and the cops did nothing! They never even indicated on the business card which of the 3 lots they took car too and the offices didn't open until 3.5 hours later. They charged almost $400 for this and the car was picked up immediately! read more

this company is contracted with local PD in delco and impounded my deceased brother's car and charged us $550 without notification or consent. When we asked they suddenly changed their tune and charged lesa but still charged. Zero compassion. My brother ended his life and notified the police exactly where he was with the car. They had zero work to do, and charged us money for it. read more

Professional, Honest, and next level service. Steve and the guys at Luongo's towing always go over and beyond. Never worry about what your getting from these guys. read more

This towing company is a scam. In December 2020 my son miraculously survived an accident, this company towed my car (what's left of it) to their yard. I was finally able to get down there and take pics and retrieve what I could. I am in talks with the insirance company and finance company, in January the tow yard called the police and reported that I abandoned my car there. I received a ticket for 650.00 for the abandonment of my car and now have to go to court. 2 weeks later the tow yard sends me a letter stating my car will legally be theirs in 30 days of letter being sent, which will be in April. I called about my car and the finance company called regarding my car, ITS GONE. where is it?? can't drive it. Now, I must retain a lawyer and go forward. DO NOT USE THIS COMPANY FOR ANYTHING. If your in a fender bender, you do NOT have to use their service, call AAA or your tow service. ITS NOT ILLEGAL TO DENY THEM A TOW, See the pic below, please tell me how someone DROVE IT OFF THEIR LOT. I love the fake reviews ..pathetic if you ask me. read more

Mark and his "team" are absolute CRIMINALS. My daughter attends college in PA, we are up in RI. She was in a n accident and totaled the car. Of course, it happened on a friday and they "aren't open" on weekends. So come Monday, the bill is near $500 for a 3 mile tow. I explain the situation and ask to settle it out and stop the charges, they say OK at $569 ( total rip off but, hey I am out of town and they know this). Made a deal to sell the car for scrap at $600. Call to pay them and all of a sudden the bill is now $770???? Overnight it went from agreeing to $569 to $770. Then they threaten us with "abandoning" a vehicle and they will sue us for the storage.....well, go for it, there is no chance in hell you get a dime from us. ABSOLUTELY THE WORST PEOPLE TO DEAL WITH. CRIMINALS read more

My car was stolen and when I went in to get it out - the staff there guided me to file an insurance claim, I was upset, distraught and had never dealt with anything like this. The staff were absolutely empathetic and kind, and without their help I would be out a bit of money. They also reminded me to have the adjuster check the inside of the car because who knows who stole it and what they did in there, I would never have thought to ask that of my insurance. I will absolutely call if ever in need of a personal tow A++++ read more

My car broke down on the side of the road so I went to get a tow truck with a friend, at the time I came back to pick the car up It was gone, so the State Police had tow it away using "Steve Luongo's Towing" witch was no issue to me until I find out that LUONGO'S was charging me $630.00 to release my car and it was only 10 milles away, my cars sits low witch I know could be a little complicated to tow it, but the fact that they charged me $630.00 ( in cash only) I'm expecting that they should be careful not damaging my vehicle and witch they did . They rip the left side of my front bumper add they did not act professional at all and were in denial the hole time. 40 year in business I think they should be more professional with their customers. And not be over prize and rip people off. They also did not want to give their insurance information to my insurance company, because they know that they some damage to my car. read more

$329 for a tow!!! They only had my car for 3 hours! Unbelievable! I called before I went there and they did not mention that they do not accept cards! It's 2020! What kind of business does not accept cards? A shady one! Over priced and rude is what they are! Overcharging people especially during this trying time when people like me are forced to work part time. I did not commit a crime and they treated me as if I did! Don't use them for anything! read more

These guys are wonderful they are very helpful I lost my keys in the car during my accident and they were out there looking for my keys while I was standing there in crutches from a broken knee. they finally found my keys held it for me until I got to pick them up... wonderful helpful people. Thank you read more

I could not have been happier with my experience with Luongo's Towing. My car completely overheated and I was stuck in a not so nice area in 95+ degree weather during rush hour. Chris from Luongo's Towing was there in less than 10 minutes. He was wonderful and I back home in AC in no time. He was friendly, efficient, and professional. It was affordable and I would definitely recommend them to anyone. read more

The service rendered by Mark at Luongo's was second to none! From the moment my car was towed to the lot after the accident, I was supported in every way that they could. I called a few days after because I needed a copy of my registration card but was at work and couldn't get it. Mark offered to text it to me. On the day the salvage yard came to pick up my car Mark stayed just a little late to meet my mother and the tow driver and really helped me clear this all off my plate. In my conversation with the insurance company, they even mentioned how the service they received was good and also let me know that the rates they were charging were really good. I have a few more stories but just know that by the end of my time working with Luongo and Mark, I knew that every call and concern of mine would either be resolved or a next best solution would be offered. Great service. Not just great service. Great people. And special thanks to Mark. He made me feel on day one that he had my back. read more

What horrible service . They towed my car from Baltimore pike @srpingfield / swarthmore are . Fender bender with my front end having a bit more damage than the other woman's rear bumper . Anyhow , Luongos and the Police officers had a tow truck at the scene within 4 mins ..... I stated that I was able to get AAA to tow my car for free ... they came up with multiple reasons why this would not be possible . I asked the tow shop to remain open an extra 15 Min for triple AAA to get there , of course the answer I received " we don't do that here ) as if I frequent only the classier tow shops . luongos makes it super inconvenient to pick up your car - they close at 4:30 , and lacks in customer service . All this for 250$ a day plus an additional 50 daily if you leave your car . read more

So thankful for Shawn at Luongo's who towed my car in the pouring rain and dark night while stuck on the side of the Media bypass. He was so helpful and quick and super reassuring about the whole thing. I used them on a whim when my roadside assistance "couldn't locate anyone", and I am so glad I got them. I would definitely utilize them again. Thanks Shawn! read more

These people are great. I totaled my truck and they towed it. Retrieving my belongings was painless.

Having an accident is bad enough. Having your right ignored makes it worse. If you have a car accident in Aston Township, unlike anywhere else in the state of Pennsylvania that I have encountered, your vehicle Will be towed by Luongo's Towing of Media. You will not have the choice or an option to have your own towing company come for your car including roadside assistance or the dealership. You will be forced to use Luongo's and they will arrive immediately. The police officer on scene Will discourage or completely ignore your request for alternate assistance. He/she will site a number of safety issues as to why your vehicle needs to be towed immediately by Luongos who no doubt will already be at the scene. Once your vehicle is on their tow truck, you will not have the right to have your vehicle towed to a repair shop, Storage facility, or dealership of your choosing. Effectively, they are not a towing service, they are a "tow to Luongo's" service. This allows them to rack up large towing fees, Storage fees and administrative fees knowing that the insurance company will add all towing fees to the accident claim. Additionally, they will only release the vehicle to the registered owner of the vehicle who is likely too injured to go clean the vehicle at the Police Department. They will not allow a family member, A mother, a father, A husband or wife to claim the vehicle. So if the driver/owner is in the hospital or otherwise incapacitated as a result of the accident, the vehicle will remain in storage for the duration of their recovery allowing for gross overnight storage fees to accumulate. Luongo's Towing Will tell you that the Aston Police contract mandates all vehicles towed be taken to a Luongos operated lot ignoring your right to have your vehicle towed to any repair shop of your choosing. (assuming the vehicle was not part of a crime scene, confiscated as evidence, or part of an ongoing police investigation) Your dealership, your insurance company, nor your body shop Will be permitted to release your vehicle in your stead. Luongos Towing is in contract with Aston Township/Aston Township Police Department to provide the service that is very much needed after an accident. However certain unknown circumstances have allowed this contract to put the rights and the benefits of the people aside... It has created a captive profit cycle for Luongos. Creating more difficulties and anxiety for the accident victims at a time when they need assistance and compassion at a fair price. I don't know why Aston Township and Aston Township police continue to allow this in their township... I don't know why a Township contractor has been granted the ability to overide the rights of taxpayers forcing a particular service on them when the car is not being detained... BUT WE ARE GOING TO FIND OUT! Shame on you, STEVE LUONGO. Shame on you. read more

Under no circumstance should you ever go with Luongo's towing services. I was in a near death situation last week and had to be towed. I wanted to call my own towing company, but of course the police said that they already had someone on the way. I was extremely shook up at the time and couldn't deal with any more. Feeling forced, I gave in and went with the police's solution, Luongo. When it came time to pay them, they would not accept credit cards!!! Despite being shook up from the accident, I was now being forced to get behind the wheel and drive all the way home just to get cash to pay them. On top of that the charge was 185$ to drive less than one mile!!! How many people out there drive around these days with 185$ cash in their wallets? It appears to me that there is a kick back going on somewhere. Funny thing, is a week later I am on a walk with my friend telling her the story, and she said, "I know Luongo! They tried to force my husband to use their service, but he sat in the car until his company came!" She pointed me to a blog on the internet about how bad Luongo service is. Check it out! read more