Outstanding! From the first call to my post op appointments Dr.Menard and his team have been…read moreeverything I could ask for. They make you feel welcome and comfortable throughout the entire process. Dr Menard gave me his cell number to call for any reason during weekend hours and called in a lower pain med for me on a Sunday when most places are closed. My surgery went well and I'm sure once my swelling is down my tummy tuck will look great! Thank you for the wonderful service.

Wisdom tooth removal and fail root canal attempt unsuccessful. No follow-up call from them to…read morecheck on me. Care was poor. Dr. Loeb and Staff rushing my procedure.

They are literally the best from beginning to end, the dr, nurses, front desk staff! Took both of…read moremy teenagers there and they were consistently amazing both times.

Amazing people, fast, efficient, weight loss professionals. Nurses are top notch, great caring…read more"bedside" manner. Appreciation and respect them all very much, specifically Dr. Williams and Candav

This is a true and thoughtful review of MY OWN experience with this practice on the weight-loss…read moreside and the urgent care side for 3+ years. I just requested a copy of all of my records because we are moving at the end of the year. I gave advance notice of several weeks for their convenience. The records I received were not comprehensive. It was copies of lab work not what I asked for since we're moving out of state. So, I did not remotely receive what I asked for weeks ago. Additionally, and in past years, we paid out-of-pocket multiple times... most of the time the insurance was never filed, and we had met our out-of-pocket, and we never received the overpayment of several hundred dollars that we were due. I finally stopped asking for the refund of at least $150 for IVs I'd had to have due to dehydration. Additionally, the office is understaffed and overworked in my opinion. I believe deep down Dr Williams ultimate goal is at least halfway an "honorable" one maybe, or in the beginning. I regret sending so many patients to him initially. I can tell you that the regular staff at the front office is typically in a poor mood. When I went to get my paperwork the other day and introduced myself and told them I was there to get paperwork. They looked at me like I was on crack. I got a look like I was speaking a language they didn't know. I repeated myself again. They eventually told me it must be on the urgent care side. Their faces were not friendly or welcoming. Quite the opposite. Interestingly enough, a year ago I was told (or close to that) Dr Williams "wasn't doing urgent care anymore. He was only doing weight loss." Based off how I have experienced how I have been treated by his staff and ultimately him, it's my belief I was 100% intentionally misled so that I would no longer be a patient. I had two incidents in two years of a very difficult bacteria to treat that came from a Third World country. One of those years I had to go Several times over a one month period (maybe 3 times) because the antibiotic wasn't working. Dr Williams told me that because I needed his service is so much I might need to start paying for concierge services. That combined with the unwelcoming looks and tone I got from his office repeatedly over the years made me not want to ever go back into the office. I used an urgent care because "he no longer did primary care." He ultimately and his Staff made me do my best to stay away from his practice, unless I absolutely needed it, and by that I mean, the bioidentical hormones that he was calling in to a pharmacy in Cullman for me. I picked up my paperwork the other day so that I would have time before we move to get them...we are moving over the holidays so trying to find another doctor is not going to be immediate. I needed the testosterone cream refilled because I picked up my records that day from his office. He refused to refill even this last one month of my testosterone, which was due weeks ago to be filled. I wasn't asking for a drug for Gods sake. I called his office and told them there was no way that I could possibly find a doctor between now and January over the holidays...They could refill my prescription and that that was ridiculous they were refusing. Four days later and he's refused to call anything in has refused to call me and discuss it and he directly told the pharmacy that "he would handle it himself." I'm still awaiting him to "handle it himself." If you were looking for someone who feigns that he is into holistic care and is a "good person", but still will pump Very dangerous weight loss drugs into you via injection and everything else - go for it. You can lose and still eat garbage and still not exercise, but you're still risking all the side effects of these extremely dangerous drugs. I've had them prescribed for me before from his office and I experienced bad side effects and got off If you're looking for a practice, that truly is pleasant. Keep looking.

I had a very concerning experience with this practice. In December 2025, I contacted the office and…read moreleft messages stating that I was experiencing serious mental health distress related to medications that had been prescribed and that I was feeling suicidal. I did not receive a return call or follow-up from the office regarding those messages. In March 2026, my care was abruptly terminated following an interaction involving office staff. At the time my care was ended, I did not have remaining refills on medications prescribed by this provider and was not provided assistance with continuity of care or a transition period to find another physician. In addition, it is extremely difficult to reach this office by phone, and wait times for appointments were frequently very long, sometimes exceeding 3 hours before being seen. Patients deserve timely communication, especially when they report urgent health concerns. If you experience similar issues related to patient safety or continuity of care, you may consider contacting the Alabama Board of Medical Examiners to file a formal complaint.

Dr. Peterson is kind, detail-oriented, and extremely knowledgeable. I feel like she is personally…read moreinterested in the health of all of her patients. She strives for her patients to see satisfaction with every visit. She always remembers her patients, including personal details, that make visits seem more personal. She takes her time and answers all questions posed. She never rushes. The staff is very helpful and courteous as well. The office is very clean with nice decor, not sterile. There is a feeling of being at home. I would say this office definitely stands behind their name- WeCare. Finding a good provider who cares and is not just looking to profit is like winning the lottery. So, If you're in the area and looking for a new family physician, I highly recommend this practice.

The only complaint I have is the length of time it takes to be seen by the doctor. The doctor…read moreseemed k knowledgeable and the staff were very helpful!