Came here about a month ago, and had to come back to Yelp once more to praise Amaranth for helping me find this deliciousness! If it wasn't for her, I'd be dry and smelling like dirt. But now, I'm hydrated and I smell of godsent oranges. read more

Lush - Sweet Wild Orange Hand Balm - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

Love this location: the people, the products, the brand! I frequent this place often and was in this week for some pressed Argan oil. I'm wearing it now layered over Full of Grace serum with Peace cream on top and I smell like heaven! I have sensitive skin, eyes, everything and Lush products are so wonderfully pure that I can handle them all easily, and I can trust the quality of the products. While in this with, I also picked up a seasonal bath bomb because there's almost always something new and fun to try! They smell so good, don't irritate the skin, and often have biodegradable glitter effects! The store staff are friendly and helpful as I need it (without following people around), and they often have fun events or other things going on - recently is was sensory bags newly available for the kiddos who may become overstimulated in the store. As a mom I adore the additional layer of care by the passionate staff for this offering, and by the brand overall. Certainly a place worth visiting! read more

Lush - The evening line up! - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

had the most incredible experience at this Lush thanks to a truly amazing team member named Daechen! From the moment I walked in, Daechen made me feel so welcomed and comfortable. She was unbelievably kind, patient, and incredibly knowledgeable about all the products. Not only did she help me find exactly what I was looking for, but also introduced me to so many new and interesting items I wouldn't have reached for on my own. Daechen was generous with samples, which made it so much easier (and fun!) to explore new things tailored to my needs. Her enthusiasm was contagious and I left the store feeling so excited to use my new goodies and I genuinely wish this was my local location to shop regularly. This was hands down one of the best retail experiences I've ever had. Thank you, Daechen, for being such a wonderful part of the Lush team. You made my day! read more

Fantastic customer service from all their employees. Literally talked to all employees while I was in yesterday. All are extremely knowledgeable in their products and willing to share their expertise! Would definitely recommend stopping. They are more than happy to provide samples if you would like to try some of their products. read more

where do I even begin?! This might be a long one so buckle up... First I want to start with Madeline who is currently a manager at this location. She made the impossible POSSIBLE and I cannot thank her enough for putting everything together. I wanted to throw a team building party together and couldn't figure out the perfect time and place and Madeline figured out ALL the details and got us all set up MONTHS in advanced. Now finally we were able to enjoy this amazing experience with Phoenix (I hope I'm spelling their name right) and Jacob! These two truly put on the absolute BEST spa party ever. Amazing energy, wonderful smiles, extremely informational, just absolutely awesome. My team loved it, we shared tons of laughs which I think EVERYONE needed. THANK YOU FOR SUCH A MEMORABLE EXPERIENCE! this team deserves it all read more

Madeline was so helpful and knowledgeable! The products she helped me pick out were perfect. My favorite was the cooling aloe gel eye patches. Wonderful staff!! read more

Visited this location today 10/1/22 I had a Great experience. I was helped by Rachel R! She was so knowledgeable on every product. She really took her time, assisting my friend and I. She listened to our needs, and address all questions we had. I left the store a happy camper but most of all, knowlegable on the products I was using. If you want to try lush out, and would like someone to walk you through the products. Please visit this location and ask for Rachel. You can't go wrong. read more

I came here as a part of a birthday surprise from my husband. We drove out of our way. We were aggressively corrected for touching samples. I understand covid practice and being safe, but if you have no signs and then put samples out people are going assume you can touch them. Lush always has put sample out for touching and using. I didn't know we weren't allowed. But to get berated several times left me confused and hurt. Just a crummy way to start my birthday. Maybe put signs up or don't put samples out. read more

If you don't know what to get her/him, go to LUSH! You cannot go wrong. Something for everyone from facemasks, lotions, bathbombs, and stuff for stinky feet. Miranda and Jasmine have the best customer service hands-down. Very knowledgeable on the products , Their use and what the ingredients are good for on your body and your skin. Absolutely one of my most favorite stores in the mall. Today I went in and got the volcano foot mask and a lotion bar for my mom that's in the hospital. Jasmine explained how each ingredient helps take care of our skin. They were out of the cold facemask today but Jasmine was able to find one for me, I'm so excited. I just love the feel of the store and it makes me so excited every time I go in here. Must visit. Everything from the labels to the smell of the store to the staff read more

Lush - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

I had a great experience at Lush yesterday. The 2 customer service people that I spoke with were warm, friendly, and knowledgeable. The selection of products is extensive. It smells really good walking in. I love that Lush does NOT test any of its products on animals, and that Lush is even actively fighting against animal testing. When I mentioned to one of the customer service people that I noticed and appreciated this, they knew all about the specifics of how Lush is involved with that. I came in for foot cream, and found a great peppermint foot cream. It smelled minty, but it was a subtle, more natural mint smell - which I would expect from Lush. I also picked up a small chocolate-honey heart-shaped massage bar for only $10 that had a very subtle chocolate aroma. I recommend stopping by this location for a great product selection, a sweet-smelling shopping experience, and quality customer service. read more

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There's never anything negative to say about this place. Great customer service, amazing products, ya just can't go wrong! read more

Lush - It's all about the bombs baby! - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

The person who rung me up was not personable and a few hours later when i had to go back due to a product spilling everywhere from the additionally priced nozzle displacing the product in the bottle i was met with condescension and attitude when i asked for a new bottle of product as a good amount had now been wasted. She grabbed a new bottle stuck the nozzle in again and said "see this happens to all of them" i just wanted a new bottle of unwasted product so that was unnecessary to waste more of a new bottle to make a point. read more

I loveeeeeee what Marshal recommended for me recently! The orange lotion is so soothing and smells amazing and I am so glad to have found marshall to help me out! read more

I had a question, so I called the store and happened to get the manager Stacy on the phone. Not only did she answer my question, but she also gave me other super helpful information that I was not at all aware of. I wasn't aware that the mall was opened back up yet due to COVID--I thought that curbside pickup was still the only option--so I was asking about pickup, and Stacy told me that since the mall has opened back up for customers, LUSH wasn't doing curbside pickup anymore but "if you'd still like us to, we can absolutely bring your purchases out to the curb for you". She also told me that if I needed to, I could still order items on the app and come into the store to pick up my order and it would be all ready to go and waiting for me. I told her that if I'm off work early enough tonight, I'd stop by to buy the items I was looking for. And then on top of that, she also told me "our store closes at THIS time, but the workers don't leave until THIS time, so if you give us a call after we're closed we can still bring the items out to you"! Absolutely EXCELLENT customer service! I applaud Stacy for keeping such an awesome upbeat attitude and being so incredibly helpful--I've worked retail & customer service, so I know how thankless those kind of jobs can be..! read more

Lush products are going to be the same regardless of the store front you go into. This location though is considerably more spacious then other ones. The staff has a lot more sinks & space to expo the products. The shopping experience here is less in your face or squished into a small storefront. The team here is rad. They tend to be spot on with recommendations and some are life long lushies so it's always fun to commiserate about our past favorite products. My boyfriend and I always appreciate the warm welcome here! read more

Came in here with a girlfriend of mine who wanted to do some shopping. Loved exploring and James who checked us out was fabulous!!! My friend who purchased some items was chatting with me about how sore I was from a workout and James instantly told me what to use, took me over there and gave me a free sample! Like woah! Above and beyond! James was friendly, helpful and seriously heaven sent. Helped me find the perfect products to be pain free! (I was seriously waddling through the shop). Thankful for the muscle soap scrub bar and the bath bomb he recommended. Serious props to James for doing everything possible to help his customers! We will be back. read more

This location had the toner I love in stock. That never happens at other locations!! I was able to walk in, immediately find what I was looking for, pay, and I get out of there before anyone could try to sell me some new amazing product that I totally would have compulsively purchased. Lush has amazing face scrubs, spray toners, and fresh face masks. Their bath bombs are so beautiful that I never want to actually use them. Not many people know, but they also have a super sexy chocolate massage bar, with Shea butter and chunks of actual chocolate inside. I will be back in a month to get another bottle of tea tree water! read more

Lush - Bath heaven! - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

I use couple of their stuff along with the bath bombs. I was shocked to find a sharp plastic piece in my bath bomb while taking a bath. I was extremely disappointed as these things are not cheap! The fact that my nieces use this too concerns me and I will be making sure to let my family and friends be aware of this huge problem. This is definitely not safe. 2 stars for good customer service at this store although sometimes sales associates can be a bit pushy. I'm currently trying the tea tree toner and vanishing cream. Both seem good thus far. read more

Lush - Glass like shard in my bath bomb - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

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I was having a terrible night and this one girl really flipped it!!! Sadly i don't remember her exact name, Andrea i believe? She's amazing!!! Helped me pick out perfumes, showed me her favorites, and overall her upbeat personality felt really good to encounter!!! Probably one of the best customer service experiences i've had in my entire life, extra points because it actually felt genuine and kind ! read more

Went into the store to purchase my usual ridiculous amount of bath bombs and shower gel. There was TWO, bath bombs. That's it. All the rest had pictures. They told me it's because the ship is stuck in the canal, so they don't have stock. I said your plant is in Canada. Been there. She stumbled and said their ingredients are stuck there. So I guess don't go in for awhile? read more

At first my daughter and I were disappointed that we were unable to go into the store because half the fun is going in and sampling all the different products and unless you know exactly what you want, it makes it difficult to decide. But Olivia, the worker who greeted us, made up for it. She was so friendly and helpful and was able to help my daughter find the shaving gel she was looking for. She also included some complimentary samples of different body washes and scrubs. She went above and beyond to provide good service and, as always, the Lush products we purchased were amazing!! read more

EVERY girl loves Lush products - I mean even if you don't like ALL of their products, you at least like one. I was in this past weekend to pick up some bath bombs. Nobody really bothered me while I was perusing, which is nice. However, when I got to the register, it literally took like ten minutes for the girl in front of me to get checked out because the dude WOULDN'T stop talking. Same thing happened with me - huuuge conversation. I get being personable, but this was TOO much. However, I ended up walking out with what I came in for, plus a couple extra products AND a sample! So that was cool. read more

I really love Lush. The bath bombs are so great. My faves are Sex Bomb, Pink and Softy. They are these balls of baking soda and natural, organic goodness like flowers and minerals that you toss into the bath while it's running that dye the water sometimes and will fill your nostrils with wonderful fragrance. Add a luxury bath melt and it's pure heaven. The shower scrubs, shampoos, massage bars and lip balms are also the bomb. The make up is strange to me, and I avoid it. The sales people are really in your face. They mean well, but they are on you every minute and insist on doing hands-on demos. I gave in once and I was at the mercy of this super zealous brunette who went through 3 products before I was able to escape her grasps. I've been a fan of Lush since my first time at a store in Vancouver, BC in 2001. I drive from Seattle to Vancouver occasionally, and I'd always stop in to Lush when possible. Then the Portland store opened, then the one in Bellevue, then finally the store in Tukwila. It's great to visit Lush so close by! Don't scare me off, salespeople! read more

Visited lush today and wow great customer service RACHEL was awesome!!! She was extremely helpful very very knowledgeable I love this company and respect what the do against animal testing that is amazing but hiring rachel is definitely up there in the top choices! She was so happy to help me learn more about products. read more

I went in to buy some self-care type gifts for an ailing friend but was pretty unfamiliar with the selection as I'm not regularly a Lush customer. With current restrictions in place I wasn't able to go in and browse myself, but Olivia was extremely helpful and friendly! I described my friend's need's and hair type and she brought a bunch of different items over to me to smell & sample and helped me pick out the right items for my friend. Thank you so much, Olivia! That gift meant a lot to my friend and I couldn't have picked out such perfect items by myself online read more

I have only ever been to a Lush store twice in my life. The first time was a couple months ago, when my friend introduced their shampoo bar to me. Today I came in to purchase another one as well as a hair treatment since the conditioner I bought seemed to be drying. I wandered on in and hugged the walls looking for their shampoo bars. I had a general idea of what I wanted, but being relatively new to their company I was still unsure of what to get. Katrina walked up to me and asked me how I was doing and if I needed any help. She asked me a few questions to get the general idea of what I might be looking for. She was so extremely knowledgeable, helpful and extremely friendly. She presented a bunch of items that I may possibly like, explained their ingredients and their function. She made me feel extremely comfortable while helping me find the perfect products. If all of their employees are as helpful and kind like her I will definitely come back. read more

I came here to purchase birthday gifts today & while trying to carry a handful of things my mask accidentally slipped down my nose ( nose was still covered) A very condescending red head physically put her hands on me to have me adjust my mask( with over 6 products in hand I tried my best) I'm six months pregnant & last time I checked we're in the middle of a pandemic. She squeezed my forearm pretty hard and I about dropped everything in my hands. I shouldn't have purchased anything today, but needed them for a birthday gift. I definitely won't be back to this location and won't be purchasing anything from this company if they're enforcing employees to put there hands on customers. read more

I came in here a few weeks ago in need of some Shimmy Shimmy. If you have not tried Shimmy Shimmy it is a lotion bar that smells great .... downside... has a ton of glitter! Tristan, a Lush associate was standing right by the Shimmy Shimmy and we struck up a conversation. He directed me to the Valentine scents and in particular, Prince Charming. (Which is the brother fragrance to Snow Fairy - MY FAVORITE!!). Tristan gave me a hand treatment with it and he was awesome. Oh, I also purchased some Bubblegum Lip Scrub. Everyone here is really nice!!! read more

I had a fantastic experience in lush today! I feel bad because I didn't catch her name but employee 1008777 (according to my receipt) was fabulous! She spent probably 45 min with me, let me smell literally every single one of the body wash scents....more than once; told me about the details of every scent and even game me suggestions. She offered me samples to try at home, of a few products, aside from the one I decided to purchase. She was extremely pleasant to be around and made you feel at home while remaining professional and informative. I truly enjoyed her, and am grateful for the above and beyond service she provided me and my friends. Props also to the store for their fantastic job of keeping Covid out of the store. The do not allow you to remove your mask to smell products which for the most part is not a problem seeing as you can smell the store from the other side of the mall and as mentioned above she gave me some samples to try at home of the ones that were a little more difficult to smell. There is a hand washing station that they give you samples of their delicious soaps to test out as you was your hands before entering the store! Great job guys, I felt safe being in your shop! I can't wait to try the deodorant and the body wash I purchased and highly recommend you check this location out as well. read more

I had the best experience at LUSH this past weekend. I went to restock on some things and also try a new product. I wasn't immediately approached by an employee which was nice, I had to time walk around first and kinda figure things out. When an employee did approach me, she was super nice and not overbearing. She was super helpful in identifying the type of product I was wanting. She then introduced me to Andrea (?, hopefully I got the spelling right). Andrea really provided some great information on more products and gave me a few samples to try out. She was very patient and invested in my skin care routine be the best it could be. I'm excited to try out all the products I bought and samples as well. read more

Me and a friend stopped in just to casually shop. Katie was super helpful and gave us free samples of a couple products! Staff there was overall super friendly and helpful, and didnt nag:) read more

The staff is really friendly, and nice, but to a point you want to shop without having someone on your back every time you look at something. The products seem awesome, but really kind of expensive. Very fun store, tons of products! I will go back for sure, but you can get a little overwhelmed. read more

As with most Lush stores, I am almost always overwhelmed by overly-aggressive employees. I had the worst experience here tonight. All I wanted was to be left alone for a few minutes to look around and shop. I had already told them that yes, I am familiar with the products and have used them before. Yet I constantly had someone on back commenting on everything and trying to push sales. I had a gift card so I went in knowing I was going to make a purchase. But I also rarely use these types of products anymore. I do not like products with added scents - I stick with basic such as extra virgin coconut oil and grapeseed oil when it comes to skin care. I makes my own scrubs with oil and sugars. I use unscented lotions. I told the sales associate this but I do not think she understood it and kept pushing items on me. But in the end my my husband ended up picking out some soap that we both agreed we liked. They really need to allow the customer to walk around and experience the items for themselves. There is nothing wrong with a greeting and asking if you need assistance but please give the customer space. read more

Love Lush - have been shopping at Lush long before they were in the US (love the one on Robson street in Vancouver). Staff was super friendly and helpful. The bathbombs are so much fun and there products are great. Minus 1 star because it is so stinkin expensive and they don't do coupons, specials (at least that I can find). read more

I love Lush. Love love love. My favorite? You Snap the Whip Body Butter exfoliating bar. I want to roll around in the fragrance. Mmmmmm... I took the 5th star off because I cannot, for the life of me, shop here comfortably. I appreciate being greeted and helped, but dammit I don't NEED you to give me a personalized tour of every. single. product. I. look. at. Eventually I'm going to just cut someone off. I'm hoping it comes out as nicely as possible. Go away. PLEASE. Let me shop in peace. read more

It was my 1st time there because I am starting to get into all natural products and thought I would give Lush a try. Sierra greeted me at the door with a big smile and asked if I needed any assistance. I told her it was my 1st time there and was looking around for shampoo and conditioner bars. She described the benefits of the products and helped me find a shampoo and conditioner which would help my dry scalp. She also give me some facial mask samples. She made my 1st time experience such an enjoyable one that I'm looking forward to my 2Nd trip. I tried the shampoo and was amazed it lathered up so quickly and had so much bubbles! I didn't think my hair could be clean because the soap washed off so easily so I washed my hair again. I only ran the soap under water for about 3-5 seconds and it lathered up so quickly. I tried the conditioner bar n felt that I couldn't get the conditioner throughly over my whole hair because I have such thick and long hair but when I blew dry my hair, it felt smooth and nice! Overall I love these products so far! Highly recommend LUSH!! read more

Dear lush, I love you. I really do, but going into your stores have now become such a hassle I'm really on the fence about if your product is worth the time, money and effort. Everyone else has gone over your awesome stuff, cruelty free, recycled packaging ect. There are two huge problems I have with you guys. 1. The tubs. Yes,recycled. Yes,cost effective. Yes, a pain in the ass to use in the shower. I have to decant almost every product I purchase into a squeeze tube or pump. That way I can get the most use out of the product I just spent 40$ on. And it doesn't get diluted by the water from my shower. (I'm looking at you sea salt scrub.) I'm already spending a lot, add on an extra couple bucks so I don't have to go to the hassle of changing the vessel would go along way. 2. The hard sell. I'm clearly not the only one. Some times i like to just go in and get the one thing I need. Instead of being attacked as soon I walk in the door. I would like to make my own decisions on what I purchase not some chick with a nose piercing. It really makes me feel uncomfortable going into your stores. Enough so, that I feel like it's almost not worth it. I'd love to keep shopping with you. Your products are great. But the customer service is way too hard core. read more

This place just recently opened at the Southcenter mall in January 2012 and I can tell it'll be a big staple. I've heard so many great things about Lush, so I decided to check it out. Now, most Lush store reviews include "... but the staff was too pushy." or "... trapped in a bath bomb demonstration." I can understand that since I did accidentally find my way into the Lush store in Bellevue a couple years back and was bombarded with employees trying to explain to me why their products were so amazing when all I wanted to do was look at all the pretty colored soaps. After a long, harsh day at work today, I decided I'd finally give in and get some bath essentials so that I could relax and soak the day away. I was greeted by an employee at the door but was too focused on my mission that I hardly even noticed he was there until he saw that I was looking at the sunny-side bath bar. "You and everyone else that comes in here wants that bar!" I liked his sense of humor and I know he was trying to persuade me into buying other things but didn't push too hard, especially after he heard that it was my first time at Lush and that this would be the first time I'd taken a bath since I was a tyke. "No way, shut up! You're going to have to come back and pamper yourself some more!" He showed me some of the products that he preferred as a little side note on the way to the register but it was more informative than pushy. Can I just mention that I love the fact that he not only greeted me, helped me in my decision and talked about his own favorites but he walked me up to the register AND was the one to do my transaction. I felt like a queen! He also joked around with my boyfriend who was standing quietly next to me, waiting for me to be finished shopping, I'm sure. ("I can tell you're out of your element here. She dragged you along to be her bodyguard and bag holder, am I right?") I'm super excited for my bath (: read more

Rudy was so nice and helpful :D I walked in kind of at the last minute wanting to see if they have anything with grapefruit in because I love citrus products! He didn't rush me at all and actually wanted to demonstrate the product on my hands! I went with the happy hippy shower gel & Don't look at me face mask and I am very glad with my purchase! read more

Lush - All that citrus... - Cosmetics & Beauty Supply Near Me - Tukwila, Washington

I ordered online, got the email it was ready to be picked up and drove thirty minutes to my nearest location. Upon arriving at the store it was pitch black and closed off. I looked around and didn't see anyone or any signage posted that might help inform a customer of their whereabouts or intentions. Two other customers who looked flustered and must of been there for awhile had made several attempts to call the number given in the email for pickup. I assumed they might be on a lunch break so I went next door to Bath & Bodyworks to pick up some more hand soaps and sanitizers. Came back and still nothing. About five minutes later a mall cop came over and asked what we were waiting for. After talking to him he talked to someone over the radio and then informed us that Lush had called whoever is in charge of the mall and closed for the day. If you're going to close up shop for the day out of nowhere at least put up a sign to let your customers know rather than leaving them in the dark. I love Lush but I'm very frustrated with them today and I might just have to stick with just shipping to home from now on. read more