Coen is absolutely amazing! I came in needing an entire new routine with everything and he walked me through the entire store and was so patient and knowledgable! Thank you so much! read more

This pertains strictly to the product I bought here and not anything to do with the physical store or the staff. I purchased Bleu De Chanel stick deodorant here and I have had definitely mixed feelings about it. For one there isn't really a pleasurable fragrance to the deodorant and actually smells a bit like alcohol when applying and prior. I have also come to believe behind my arms where I suspect some of tge deodorant may have been applied to the underarm caused a lot of skin peeling. So that was an unfortunate surprise. The deodorant does seem to work however and does not fail during the day so that is the one good thing about it. But other than that I probably won't purchase this deodorant again as you can have good fragrances and protection all in one. I guess that is a possible result trying out a lot of different products that you don't normally purchase to get a low down on. read more

SEPHORA - The Bleu De Chanel deodorant I purchased. - Cosmetics & Beauty Supply Near Me - Seattle, Washington

See all

Store appeared to be well staffed but when I asked for help getting a concealer I was just told , here are two choices. Then the employee wandered off. I tried one, it didn't work. I bought nothing. read more

Sephora is a well stocked beauty store! You want it? There's a great chance they've got it! I find this store to be delightfully uneventful, which is just the way I like it! If you want help there are people that are happy to do so, but they're not overbearing. My recent wants were simple - hair mask and my birthday gift! I was able to bee line it to the back of the store for the hair care products and make my way to the line. It was really busy (that's what I get for going to the mall on a Friday!), but they called more employees up and had all of the registers going. Service was friendly and I was able to get out in a reasonable period of time. read more

So I bought my sister a lip plumper. Too Faced Lip Injection. As soon as she applied she could feel the tingle it only took a few minutes to see a difference. She said it's not bad that it's tolerable. I noticed her lips plump up after five minutes Needles to say we are on our way back to Sephora to buy more... So if you want a lip plumper that doesn't feel really bad and really works try this product! read more

See all

Wow the employees here are stuck up! Literally working with someone at the counter and she walked Away. Employees could use more training!

I recently visited Sephora and had a positive experience, earning it a four-star rating. It's Sephora--what's not to like? Although it's not a huge store, they carry most brands, and the staff is friendly. The store offered a wide range of beauty products, and the staff was helpful in assisting me. The layout was well-organized, making it easy to navigate. Overall, a great shopping experience at Sephora. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Seattle, Washington

I would have done the survey online but I changed my email and the QR code doesn't work but I just wanted to give a shout out to the lady who helped me find a good foundation tone for my skin. Her name is Tracy, she was phenomenal. Had 10/10 customer service skills. She made me feel human. I haven't worn makeup in many years and she helped me find the right shade and even asked my friend for a look too, to make sure it was the right shade. She even gave me a sample of another color that also looked good on me too just to make sure I have the right shade. Seriously one of the best makeup artists out there. Super down to earth! She will go so far in this life with the attitude and personality and dedication she has for her craft!! Will definitely come back, just for her help!! read more

William and Sarah did our full face 60 minute Makeup and they both did so good! Our final makeup look turned out just how we wanted. They made my sister and I feel very pretty and ready to attend our Cousins wedding that evening. They both were super friendly too and we left feeling very happy with their services! Highly recommend this location for your makeup services! read more

Sephora is not what is used to be in regard to the beauty brand go to store destination. This store is dirty, has limited supplies and brands, I can only assume due to theft and other issues (per sale associate who told me this). Staff have little knowledge of products, we're pretty much standing around gossiping, dancing and sampling products themselves. I have spent significant amounts of money at Sephora over the years and had planned to spend a large amount this evening however left spending around $120 due the lack of helps support and underwhelming atmosphere of this store. I won't be back. I even asked an artist to sample me a top tier product for my face a light weight foundation that would have excellent skin products and out of all the lines she picked NARS and a shade that was literally nothing near my skin tone.. then she told me it was the lighting In the store. Lost all confident in this low budget C team Sephora. read more

I'm leaving this review solely based on service. This location doesn't have any. I would rather drive an extra 15 minutes to Issaquah than come here again. I was looking for some recommendations on eyeliner and brow pencils and the lady I asked for help actually rolled her eyes at me. There was another time when I had to return something that made me breakout (I have very sensitive skin and am allergic to fragrance) and the manager gave me an attitude about returning the cream. read more

Your greeter lacked people skills and deliberately ignored me when I entered and exited the store. I wonder what the issue was? She knows...Sephora knows. I haven't purchased anything from Sephora since and have no plans on making any future purchases. You definitely won't be receiving any money from me any longer. Thanks for making me an Ulta customer. read more

The staff here are excellent. I am a service dog user and a mother was encouraging her toddler towards my dog outside of the store. I thought if I turned into the store she would stop her child. She did not. One young woman blocked and another associate also made space and put themselves between us. They then checked in with me afterwards to see if I was ok. Phenomenal job with no hesitation. They were also quite helpful showing me a product that would help to blur the fine lines of my 50s read more

Ladies, if you are of a different skin tone and try to go to this store, they will hold your items behind the cashiers instead of providing you with a basket, thinking you're going to steal. Be aware. I only went to this store because I needed to restock Sk-II products, which they only carry in Southcenter or Bellevue. I'll never return to this store again and question whether I should keep buying products from Sephora. Other stores carry their items, FYI. This f**king store is so racist full of white sales associates. read more

I went in to return a lipstick today with a receipt proof of purchase and everything they asked for. I have a question regarding why my refund is split in half. The employee does not know the answer and instead of grabbing someone else to explain to me. she kept on hushing me and rushing me out of the store. With employees like this working for your store, i am sorry you need to re train your employee. i am so disappointed with the way i was treated. 5/30/22 was the day in store around 4-5pm read more

Wow. Just wow. My girlfriend and I went into the store this evening, hoping to get an entire set up of products to get her prepared for doing her own makeup for her wedding day. We were greeted warmly and introduced to a nice girl who assured us she would hook us up. She got my friend matched with a great foundation, told her to put it on herself and then said she had to go help another customer and "would be right back." Yeah, she never came back and stood nearby, busying herself preparing samples. She ended up NEVER coming back to check on us or continue advising us, just keeping herself busy with the samples. As we walked out, extremely disappointed that this store didn't want our money (likely upward of $600 with the amount of product my friend needed) the original girl who greeted us (presumably a manager) asked if anything worked out. My friend said, "So the only way to actually get assisted with our needs here is to make an appointment?" to which she stated that we could get a 45 minute session with the expectation that we buy a minimum of $50 in product. Um. Okay. They could have spent 15 minutes showing my friend a few tips and what to use to make her look amazing and she would have bought EVERYTHING. Bad bad bad service. I don't know what kind of training these poor girls get, but they have it ALL wrong. If you want to sell your product, you should treat each customer as if they're the most important one of the day and not walk away from them in the middle of a consult to help someone else. Sad. Neither of us will be back to this store. I will take my business to Ulta where they actually seem to care about providing a good customer service experience for their customers. read more

Never a problem getting perfume samples here. The lady in the fragrance department very knowledgeable. Excellent service. Keep up the great work. read more

After both Mac locations were booked for the day. I was desperate for someone to do my eyes. I decided to give Sephora a call to see if they had time to fit me in. Not only did they fit me in, but they told me it was free! I usually have to spend at least $15 for eye application. They paired me with Maureen and I was blown away with her work. I waned a blue smokey eye and she did magic. I had all these pretty blue colors on eyes. She was very friendly and offered to give me on-going tips. Can't wait to come back for more great looks! read more

I'm not a makeup person. I've shopped at Sephora off and on when I have a specific need, and I'm part of the loyalty program mainly just for the annual birthday gift. The reason I found myself at this particular Sephora location (in the Southcenter mall) was because I was attending a wedding in the area and decided to take take advantage of their "full face makeover" service to get my makeup done for the wedding. The makeover is free with a $50 purchase. I booked an appointment online a few days in advance with no issues. All my appointment reminders told me to arrive 10 minutes early, which I did, only to be told that the appointment would start exactly at 1pm. A little annoying but not a big deal; I just wandered the mall for another 10 minutes. My makeover was done by Emma, who was amazing. She was really sweet and took the time to understand my needs. She didn't mind at all when I flat out explained that I just there to have my makeup done for the wedding (translation: I'm not here to buy a lot of products). She gave me recommendations on skin care, and patiently answered all my questions. As she went along, she constantly checked in to make sure that I was happy with what she was doing. When the initial lipstick that she used was too light, she didn't have a problem taking it off and trying another color. I loved the final look, which was polished and put together without being over the top. At the end of the session, Emma asked what I wanted to buy. I knew I needed to purchase $50 worth, but never felt any pressure to buy much more than that. I ended up getting lip gloss, lip stick, and pressed powder, and Emma helped me gather the products so I didn't have to find them myself in the store. A nice touch is that Emma was able to send me an email with all of the products she used, so that I can easily purchase the products I liked in the future. Overall it was an excellent experience. If I lived in the area, I'd definitely return to this Southcenter location and seek out Emma's help again. I also plan to visit another Sephora to do the "full face makeover" again next time I have a special occasion. read more

Have gone to this Sephora Location about 4 times and every single time im being literally followed by Sephora employees until i leave. I was there last night and a sephora employee would not let me shop in peace. My husband who was shopping with me wanted to confront her because he said we were being followed because we were hispanic. I was so upset at the situation that i had to leave. Will NEVER GO BACK read more

Today I went in to see what was new. There were 6 people working there and not one of them said a word to me. I even made eye contact, still nothing!!! Apparently their conversations are more important than my business. Thumbs down. read more

Helpful staff, great selection... I was disappointed in the fact that they don't carry Esté Lauder... but there's always Nordstrom's I do love their wide variety of Tweezerman tweezers , and great selection of perfumes, quality products... oh and honestly I love any cosmetics store that carries Urban Decay, as they are my go-to for everything! read more

SEPHORA - My purchase today at Sephora, well minus the Naked Pallet... had that previously and I love it so much had to include it... - Cosmetics & Beauty Supply Near Me - Seattle, Washington

I've never bought products from Sephora before because I'm pretty cheap and love the big department stores that offer gifts with purchase like at Lancome, Estee Lauder, or Clinique. However, I've been watching a lot of beauty channels on youtube where people highly recommend going to Sephora to buy their beauty products. I finally caved in and looked around at the store. First, I looked at the perfume section where a sale associate was super nice and friendly. She helped me find a scent that I like. Never did I feel pressured to buy anything. Later, she helped me look at eye liners. I told her what I wanted and she recommended a couple of different products. I was so impressed by how nice all the sales associates were. When I checked out, I signed up for a Sephora card. The lady who rang me up asked me for my birth date and since it recently passed, she said, "happy birthday." Then, she put in my bag the "birthday gift" that Sephora gives to their customers. Even though my birthday passed about 25 days, they still gave me a belated present. It was just something really unexpected and nice. I enjoyed my experience at this store. read more

HONEST TRUE OPINION and EXPERIENCE! Spent over an hour at the store today. Got hellos when I walked in. But as I was looking at the various makeup brands NO Sales Person even acknowledged me or asked if I needed help. As a customer I felt judged because I noticed that they were doing nothing or only helping ladies who didn't know shit about makeup. When I asked them about stuff they just gave me a quick it's over there. What kind of training does management do there? Come on you work at Sephora your job isn't so upscale that you should treat customers that way. I hope management is reading this, because if I was a secret shopper they would had failed. The only sales person that asked if I needed help was the lady that worked at the fragrance. That's the reason why I gave my one star review. She rang me up and I told her about my experience and said I will write a review about their store! read more

Devin and Enrique are who you need to go to for a beautiful make over! It was my first time ever getting a make over & they made sure i looked bomb! Devin beat my face and Enrique did such a good job on my eyes. My makeup was so good i didnt want to wash it off, lol. With all that being said , thank you both. For the thousandth time , i really appreciate you two!! read more

See all

When making my purchase, I wasn't able to use a e-gift card that my husband bought for me on Sephora.com I showed them the screenshot of the e-gift card and the moment they saw the 'cashstar' they immediately denied the e-gift card (They as in the manager Daniel and the cashier) Stating that it WAS NOT a real Sephora gift card and I should double check where the gift card was purchase. I explain that it was actually purchased on Sephora.com They explained the reason why they couldn't take this e-gift card or even attempt to run it through was because corporate said not to. Being that it was a fake e-gift card. (Already frustrated and embarrassed) I walked out of the store without making a purchase and called customer service. I explain the situation and customer service was able to verify that it was a REAL gift card and told me that if I was still interested in purchasing that he would stay on the phone and talk to the manager for me. Went back to the store, spoke to Daniel again. This time explaining that I have customer service on the line. He talked for a bit till he offered the phone back. I showed him how the e-gift card was purchased on Sephora.com and immediately after I showed him how it was purchased you could tell it clicked in his head. He ended up saying thank you for showing me this and apologize. I asked if my items were still at the cashwrap and if we can do this again. Overall, I spent so much money at Sephora and this is the first time I've EVER had this type of service. Greatly disappointed and extremely embarrassed infront of other customers in line. read more

Yo, the workers at this Sephora location need to get their shit together. Never I have experienced such rude and negligent Sephora employees. My sister and I walked in today and the two workers at the entrance acknowledged our existence by eyeing us up and down but did not greet us and just keep talking to each other. Whatever I don't need someone saying hello to me every time I walk into a store, so it's not a big deal. However as my sister and I swatch some makeup and start grabbing things to buy, no one approaches us to offer us help or even a bag, which is customary at ever other Sephora I've been to. There were more employees than customers on the floor so it wasn't like they were busy. Most of them were just having personal conversation. The one of two times an employee even interacted with me was when she rudely said excuse me as she passed by me in an aisle. However they did do a good job of following us and watching what we had in our hands, so they have that skill down. Shout out to the blonde Asian girl for finally offering us a bag, when she realized we were there to buy makeup not steal it. We just felt really uncomfortable the whole time there. We didn't even want to browse their vast selection of brands and we are complete makeup nerds. We would have spent more if we didn't feel so discriminated against. This store is whack. Never going there again. read more

I spend so much money at Sephora, mostly in this location. I have a Rouge card. So, once I decided to enjoy the privilege of this status and do the "full face makeover" or whatever it calls. Scheduled the service for Friday 4pm. I had big plans for a night out with my friends, so I wanted to do something special, bright and professional. I got there on time and we started with a short delay. Anyways. My artist was a big guy. His eye makeup was on point, so I was kinda expecting to get a nice makeup on my face too. Long story short, IT WAS A FREAKING MESS. Foundation's not covering the full face, it was just spots here and there. Eyebrows not the same!!!, it was randomly shaped objects. I have permanent tattoo on them. It was an easy task just to drow on the template. Lips are out of my natural shape, and not even. Eyeshadows on cheeks and everywhere. Everything he's done was like a joke. I looked like my 7 y.o. sister was practicing on me. And she could do a better job. I bought something, cause you have to make a purchase of 50$ to have this "free professional" makeover. I was embarrassed to walk to my car. Of course I washed it off as soon I got home. And I was terribly late for my event that night. I still feel mad about it, and I literally was crying on my way home. This is not ok, even for a "free" service. read more

I'm going to start this review with two sentences: 1. I have NEVER done my own makeup. I've only worn makeup twice my whole life because of formal occasions. 2. I do still want to buy Sephora products and have tonight since this horrible experience took place... It started yesterday on Dec. 3rd and I ventured out to the mall to buy last minute gifts for my boyfriend and to finally take the plunge of putting on makeup like a grown up. I walked into Sephora and was nicely greeted by a woman. How often do people actually get greeted these days? Well anyway I told her I was looking for an eyeliner so I could do the cat eye style (it works for me). She got on her walkie talkie and asked someone about it. Then walked away with no word to me. Uh... Excuse me? Is anyone going to help me? I stood there for 2 minutes thinking someone would help! I gave up and found the next employee. A shorter Asian woman with the most basic makeup I've ever seen on a Sephora employee (before I moved the one near my apartment looked like a circus). I told her I wanted eyeliner and she asked me if I wear makeup. I was honest and told her no. She scanned my face painfully slow for a solid minute. You could hear the clock ticking away the seconds. I'm not gonna lie: it made me feel incredibly self conscious. She grabbed the Sephora brand liquid eyeliner, smeared 3 thick lines on my hand and shoved it at me before walking away. Uh... Thanks? I attempted to apply it after I left but everyone (afterword of course) told me liquid eyeliner is a bitch to put on. Don't breathe. Don't move. Don't think. You'll still probably smudge it. That stuff is a nightmare to get off too! Waterproof is great but scrubbing should get rid of it! I returned it in less than an hour. The clerk didn't look surprised that I was returning it. (As a side note I purchased the Sephora glossy lipstick in Royal Wedding. It's not really red but it's nice. Oh, and the Sephora lip gloss in Rose Petal. I think I'm out of my lip gloss phase and it didn't do much to change the color of my already naturally pink lips. Not bad though.) 2 stars for awful service and eyeliner but I'm determined to shop smarter and avoid certain employees. read more

I had a good experience at this Sephora yesterday. I've been to the one @ University District in 2011, and the experience wasn't too memorable. I decided to try this one, so I got one of their 45 min complimentary makeup makeovers.. but the girl, Yasmin, took longer than 45 min (which is great!). She took her time, explained everything, and did a thorough job on my face. She made me look very pretty :) The other gals were very friendly and attentive. I am definitely coming back ! read more

Came in tonight to return this face wash I had gotten :( The gentleman working on 7/8 named Alex I believe, was incredibly helpful. Helped me find the perfume I wanted and even offered me a sample. Nice guy and very good at his job. Just thought he deserves a compliment for going above and beyond to take care of me. read more

MAUREEN IS THE BEST!!! I was in major need of help because I don't know how to do contouring and highlighting. I came in, and was browsing for 12 minutes and no one even attempted to help me. Then I flagged down this Asian gal, expressed my concerns, and she said she only had 5 minutes to help me. All she did was recommend some colors in the Sephora collection and left. First off: I was very open minded on what colors/brands/price was available and right for me. I just didn't know where to start, as I'm not huge on makeup. Maureen then came to the rescue! She is the sole reason why I'm giving this place five stars. She sat me down, did a color match on me and brought over 3 to 4 varieties of blushes, contour options, concealers, and highlighter for us to try on my skin. Most importantly: She SHOWED me how to contour and how to apply blush properly. I spent over $100 today, (about $60 on Maureen's recommendation, and the rest were little goodies I couldn't pass up) but I knew I was getting amazing products based on Maureen's recommendations. I even did some research on the products I got just now, and they're all highly recommended, proving that Maureen knows her stuff! Next time i come back to Sephora, I'm going to try and see if Maureen is working first! read more

I like this place, because one.. if you get the right associate... they can help with what you need and make you feel like that you are the only person in the store. They are so knowledgable about so much!!!! Mischa was REALLY helpful. She gave me samples of 4 fragrances, which I love! Not the one fragrance... but the fact that I can get samples that last a few days. Thank you Sephora! Oh... and the fact that we didnt have to wait in line, since Mischa was getting our samples, she rang us up with her pocket register/computer thing. It was awesome! read more

It's Sephora, lol, what do you expect? Loud music... check! Ladies (and boys) painted up like clowns... check! It's one of those mall nightclub stores. Shrugs. - Very good customer service except for the occasional elitist sales person (seriously? You are in retail!) Turn down the music a tad and dial back the clown makeup a bit... then maybe 5 stars. :) read more

I don't normally shop here as I am easily talked into buying stuff that I don't always need. This time was different, I got some amazing service with a product that I needed and clearly didn't know existed. The woman was clearly pushing me into a product that she believed in, and that was really refreshing. read more

This Sephora is 1/3 the size of Bellevue and Downtown. They are often times sold out of whatever I am looking for but the staff is always nice. Also, if they are having specials - this location may have it since they are not as popular as the other locations read more

This was my very first time in Sephora and I am makeup illiterate so I was very intimidated by all the items and brands. My sister asked a sales rep, Jennifer, for some help for me saying that I needed a color match and blah blah blah (No idea what it all meant). The sales rep took one look at me and asked a couple of questions (Pressed or Loose powder? Natural or 'It-Doesn't-Matter ingredients?). After giving her my answers, she asked to removed the makeup I had on the left side of my face and put the new makeup on. It was awesome! It was light weight and matched on the spot. She chose a shade that I never would've chosen b/c it was darker than what I thought was my match. She educated me on what to look for when choosing a shade and helped me find a finishing powder, how to apply and conserve the makeup. She talked about what brand is known for what if I ever needed something of the sort in the future. She even wrote down the names! Afterward, Jennifer cleaned up my face and reapplied the makeup to my entire face. It was so nice! I didn't have that oily feeling on my face even after several hrs of having it on, w/c was my problem w/ Bare Essentuals. We left w/ my new makeup & several FREE samples. Thanks Jennifer!! read more

I've been a loyal Sephora customer for years and have VIB Rouge status. Last night I dropped over $700 on makeup and skincare and the cashier had the audacity to tell me I was going to be charged a .05 bag fee for the larger Sephora bag that would have fit all my newly purchased items. I was a little shocked that Sephora wouldn't provide an adequate bag for my purchased products after I've spent a small fortune. On principal I wasn't going to do that so Instead, she crammed all of my products into a bunch of tiny bags. NOT good business Sephora, shame on you. read more

I had to review this place after I had amazing service from Andie! She helped me pick out foundations and the most perfect perfume! She really listened to my likes and dislikes and found me a wonderful match in products! Seriously, if you need new products, ask for Andie because she just made my day. I can't stop smelling my perfume!! read more

So I love Sephora. I shop at Sephora for 90% of my cosmetic needs, but this location isn't that great. I can't get consistent customer service at this one. If I go in during a week day early in the day the workers seem friendly and helpful. But if you go in on the weekends or after 5pm when the mall starts to fill up for get about them helping you, they are watching for shoplifters. I know that this isn't their fault, but it still sucks. I do like that I can park in the front of the mall and run in to grab what I need, but I do this during the week and try to go early. Maybe it's just Southcenter in general...I'll be coming back here when I'm in the area and need to get things to make me pretty. ;) read more