I've been looking for a vehicle, have an excellent credit score, preapproval through Cap1 for up to 37,000, preapproval through other banks DTI that is manageable, and a steady 26 year career making good money. I applied for preapproval through Toyota Financial through Luv. What happened? Nothing. No call, no sale. We have purchased 2 new and 1 used vehicle when Superior Toyota was open in Erie just to avoid this dealership. It seems nothing has changed over 15 years. BTW, don't buy at Toyota of Erie either. Since its change from Superior Toyota which was owned by Dave Hallman, it has become a shyster dealership. You'll need to go north or further south. At this point I would rather just buy a vehicle from Enterprise car sales or cargurus and take my chances with a local mechanic. read more

About 2 weeks ago we were used car shopping because my husband's 10 year old car was facing expensive repairs. LUV had a 2010 Lexus GS 350 AWF with nearly 160K on it but it had a clean carfax and seemed to have been leased and then purchased by the lessee. Drove pretty well. The salesman though wasn't helpful. He told me he makes friends of his clients. 34 years in car sales. I hadn't asked but know all about his recent move, his two sons, their health and careers, problems with his landlord--uh, I (respectfully) do not need new friends who are used car salesmen, but his wife & sons seemed nice in the pictures he showed us. Trying to guilt us maybe into buying the car? Because he's our new best friend? Old school. Nice try. He actually told me he was SURE I wanted to buy the car, but was trying to find reasons not to. Uh huh. That makes sense? Even asked me why I must think he wasn't doing his best. Said he couldn't sell the car at a loss. He'd prefer a sale over no sale. Had no way to go lower. Blah blah. The usual BS. And here are the reasons I did NOT want to buy this car: 1. I took it to be looked at by two other places. One guy laughed and said based on the seats alone I should run. Fast. And far. And that he wouldn't sell it for more than $5000. LUV was asking $10,300. 2. A few days later we went back thinking maybe we'd buy the car if they'd come down on price or, preferably fix the seats. Sales guy asked me what would seal the deal. I said fix the seats. Later he called to say they'd gotten quotes of $1200. For just the two front seats. The other outside evaluator said he thought it'd be $1000-who knows if they even got a $1200 quote. After all if you've REALLY had 35 years in the car business wouldn't you know this at least in rough terms? Instead they ACTED like they were trying to fix the seats but obviously weren't interested. Maybe they thought I was an easy mark. Uh, not so much. You can't stop Yelp guys. Remember that when you talk down to potential customers. 3. Now 2 weeks later the price is $9,850. Car is still in their inventory. Good luck selling that thing to somebody else who "REALLY wants to buy it but is trying to find reasons not to." (That's insulting actually!) Oh yeah and I guess they're selling it planning now to lose money, because he was insistent that he couldn't drop the price just a few weeks ago. 4. And of course they assured me they were barely making any money on it, margin is so tight, the internet changed everything, we have the lowest prices within 100 miles, blah blah blah. But suddenly now it's nearly $500 cheaper? A five percent price reduction? The SECOND price reduction? One a week apparently. But gosh, they were barely making a profit at the higher price. Do I really seem that dumb?! That's why we walked away. (Car also wouldn't start when we returned so we figured that's a sign & not a good one.) 5. And their service department?! Every time I've taken my Toyota in for 4 years or so (bought elsewhere) they try to up-sell me. Yes I know that's the game. I've even jokingly asked them to once just ONCE say "yup you came in for an oil change--that's all you need!" We will never go back. Never. To either sales or service. I try to support local businesses but should my car need dealer service--which it probably doesn't--I'll take it to Erie or Buffalo. A good, honest mechanic is what it needs. They can all check the recall database and order parts, right. You've been warned! read more

Once again, the team at Luv Toyota exceeded my expectations. Recently, I brought my 2016 Highlander in for periodic service on the vehicle. Based upon experiences with other dealerships in the past, I expected to be without my vehicle for 2 to 3 days, and made plans with my wife to "car-share" her vehicle. When I brought it in and asked about the estimated time frame to complete the services, I was pleasantly surprised to hear that it would be available by close of business that day! I can only attribute this to the high quality of the service department staff there; this shouldn't surprise me, based upon the great experiences I had with the with their sales team! The positive difference between buying a Toyota at Luv Toyota or another dealership is their management and team members, and that's what will keep me coming back there and referring them to my family and friends! read more

We recently bought another car from Luv Toyota. We were not planning on buying one at this time but as it turned out we needed to replace one of ours. We never considered looking else where we went right to Luv Toyota. Over the years we have purchased several vehicles from them and each time our experience has been very positive. Everyone there that we have ever dealt with has been friendly, helpful and gone out of their way to make sure we were completely happy. I love my new vehicle and would absolutely recommend Luv Toyota to anyone looking for a new or used vehicle. read more

I bought a used Van from Luv. The negotiation was easy and we got a good price. After they got my down payment it went downhill. Every problem I had it took 4 or 5 calls to fix it and it was only fixed if you get the general manager involved. They don't listen, I asked how much it would cost to fix a broken sun shade clip. They said $230, i looked at it and figured I could fix it. I called the parts department and found the part was $8. The parts guy said they must have quoted me to replace the whole shade. When we test drove it that it had a vibration when you hit the break. They said they looked at it and everything was fine. I took it to my tire guy and he said the rotors were pitted. We called Luv and they said drive it 800 miles and it will be fine. We did and it still had a problem. My wife was told it was the anti lock breaks kicking in. I went to the dealership to have some warranty work done and was told it was not the rotors it was the anti lock breaks. He then looked at my wheels on the lot and said they are fine, look here on this car it looks the same. So I went to my mechanic for a second opinion, he took the tires off as said the rotors had rust or pits and needed to be fixed. I called the General Manager and told him the story, to his credit he offered to pay for the repair. Had the Service department just taken the time to drive the Van or take the tires off they would have seen the problem. I wish these were the only issues. My advice if you buy from them get everything in writing for the deal and avoid the service department. read more

I am in Western NY during the summers. I have been using Luv Toyota during the summer for one of my regular services since I bought my Yaris in 2007. In 2012 I was urged to do work that my Toyota did not require. Even though I was assured that my car hadn't yet had the services they said I needed (through a National Toyota Database), I decided to check with my dealership back home. They informed me that my car had already received the service Luv was urging. I was able to correct that error and went ahead and had the service. This year my Yaris is due its 120K service. Luv quoted me a price of $950 for this service. They said that the owners manual specified the list of services they enumerated for me. Once again I called my Toyota dealership back home. They quoted me a price of $236 and Superior Toyota in Erie, PA quoted me $245. Luv is the dealership closest to me but I will now travel some 45 miles to have my services done at Superior. Shame on Luv!!! read more