My daughters vehicle needed and alignment. First thing they did was recommend a brake service. The estimate for parts and service was over double what it would be anywhere else. The manager was rude when I stated this. They completed the alignment of her vehicle. When she tried to drive it home the alignment was worse than before and she struggled to keep the vehicle on the road. They tried to do the alignment 3 times and it still isn't right. I would never take your vehicle here. 1) They tried to take advantage of a young female customer. 2) they couldn't complete the service they were paid for. I will be taking her vehicle somewhere else to pay for the same service because they did not offer a refund read more

son had car inspected and oil change at Lakewood ny site. oil change definitely over priced. Was told he needed new rotors and brake pads all around. only issue is they did the brake job 1 year and 2 days earlier. 2days late for warranty and the rotors went first. 1300 dollars for 1 year of use. was told should of been 2 year warranty but both people manager and mechanic no longer worked there. This place will no longer get our business or anyone we know read more

Forget the old reviews. This is a new crew with new management and they are wonderful. Mary at the front desk is smart and fast. Clint (I think that's his name) is an experienced mechanic and also smart. The district manager is devoted to providing good service. Highly recommend. read more

Honest workers and very helpful! Had an emergency visit due to coolant issues and turned out I just needed fluid in my radiator. Added fluid and problem fixed!!! I definitely will be coming back for future maintenance. read more

Took in for inspection. Scheduled for 2pm. I went back around 3pm and it still wasn't in the garage. Not a huge deal because I didn't have anything else going on, but that could certainly hinder someone's day. Price was fair. Less than 25 dollars. Phone rings and rings and the employees aren't overly friendly. read more

Used to have great service but they went way downhill. Saturday I went in for an oil change and to address a check engine problem. The oil change was definitely overpriced and they did nothing to address the engine problem. If anything, my car is running worse now than before. read more

Awesome service, scheduled apt for car inspection, done within 30 min, quick, cheap, and efficient

I'll just post my whole complaint I had to email to them------ I would like to file a complaint regarding customer service and the services preformed on my vehicle at the Jamestown NY location, and file a complaint about the manager Jason Green. I brought my vehicle to my normal mechanic the week before due to the brakes scraping, they had a 2 week wait for an appointment. At this time my vehicle was stopping just fine and the mechanic said I most likely just needed new front brake pads since I had just replaced the rotors a year ago. We knew the back brakes were going to eventually need replacing. Our mechanic suggested that we should at least do the front pads for now since we will obviously still be able to stop very well with new front pads, and to do the rear brakes when we could afford to do so. Upon seeing a sign for $109 brake pads while driving past Monro, I called them to see if they has any sooner appointments than the one with our regular mechanic. They got me in the next day. I told them I wanted only the front pads done. They called halfway through the day to tell me that I needed back brakes done too, to which I replied, I know, I can only do the front right now, I will do the back later. The man on the phone was very rude and acted like I knew nothing about cars. He abruptly hung up the phone after he could not sell me on back brakes too. Then he called back to tell me that I suddenly needed front rotors too, which I was shocked by, since they just were replaced last year. He was very persistent and eventually convinced me to up my bill to $350 for the rotors too. I said okay go ahead and do the front brakes and rotors. He said he would call when the vehicle was ready and he never did. I had to call back after waiting for hours and he said "oh yeah it's been done" our appointment was at noon and we didn't get the car until around 6:00 pm. We drove the vehicle home a short distance and it seemed okay, brakes were a little bit "spongy" but I figured they didn't bleed them all the way because of how busy they were and since it was too late and they had closed I decided to call in the morning. I had to drive the vehicle to work the next day as it's my only car. I almost blew through two stop signs and the brakes are totally almost to the floor. The ABS light even came on in dry road conditions. When I called Monro, the man on the phone was extremely rude and dismissive of my complaint. He said it's all because of the rear brakes. When confronted about the fact that the vehicle stopped completely fine when we brought it in out of precaution ONLY due to a slight scraping noise, he said nope. It's because "you wouldn't let me put the rear brakes on too". This makes absolutely no sense. If the car stopped completely fine when brought in, and now it's 100% worse than it was when we brought it in, why would it not stop. The man was very angry when we called back a 2nd time to ask more questions. He said he would not even inspect what our issues were until we paid for the rear brakes. I firmly believe that that he either did something to these brakes because he was mad that he couldn't sell us on rear brakes too. The customer service was so rediculous! All we asked of him at first was to just check. Because the brake pedal no suddenly goes down to the floor. This man laughed on the phone and acted as if I was an idiot. He has no idea that I've done brake jobs before and know he did something on purpose. If I didn't work 60 hours a week I would have done my own brakes. But I trusted this business to not rip me off totally. I asked for them to either fix the front brakes they ruined, or give me a refund and his response was "Good Luck with that" and he hung up! I will be taking my vehicle back to my regular mechanic when he can get me in. I will have him inspect everything thoroughly to see what this man at monro did to my car. Did he even bleed the brakes? Probably not.... I don't have time or money to deal with companies that treat their customers this way, refuse to fix their mistake or even acknowledge that the customer is upset with their service. I am now stuck driving an unsafe vehicle. I would like someone to contact me or my fiance as soon as possible. We would like to discuss a refund. And we are extremely upset that we left your company's parking lot worse off than when we came. This is completely rediculous and we will be contacting the better business bureau if this is not resolved. And no, we do not trust Jason Green to do any further work on our vehicle after how we were treated. Please respond via email or phone. ---- long story short we are out $300 and our brakes go to the floor now, waiting to see if Monro will respond. Sent that to the corporate office--- read more

My van was making a squeaking sound. I wanted to be safe and have my brakes checked. After a scheduling conflict I was given a drop off appointment. My van was serviced and is safe!! The employee at the desk was courteous and professional. It was pouring rain and the mechanic drove my van to the door so I would not get wet. 5 Star!! Above and beyond. read more

Very accommodating - good and fast service. Had brake issues while trying to change rotors/pads myself. They let me drop the car off without appointment and had it done by the end of the morning. Highly recommend :) read more

I started going to Monro to get oil changes for my two vehicles. As time passed, I realized Monro could do so much more for my two vehicles such as tires, transmission flush, a starter, etc. Recently, one of the vehicles was making a squealing noise. I took the car to another garage, and after an expensive repair ($400), the car still squealed. I took it to Monro, and they made the squealing stop. Jason and his crew are always friendly and helpful whether they are talking to you on the phone or helping you in person at the garage. I would recommend this Monro to anyone without hesitation! read more

I made a big mistake coming here for the first time. I came to change a tire since one of it blew up while driving. I got all four wheels changed since the treads were wearing off so that's great. However, I notice that my car starts to veer in one direction after I change my tires. I go back for a tire rotation and it's the same. I went back two more times and nothing has changed. They just couldn't fix it.. I also came back to change my breaks and they completely f***ed that up too. I went to another auto shop and basically told me that "whoever changed your breaks didn't know what they were doing". I'll admit, the guy at the front desk was nice, he was willing to give me free services since they screwed it up in the first place. But, I'd rather get it done the first time and not have to get a free service.. I don't know if I was just unlucky but every job they've done for me, nothing has gone right. read more

Supposedly open until seven, but when I drive past anytime after 4 pm, the open sign is shut down and there are no cars in sight. Friend took their car just to get inspected, the keep sending them out (twice now), tell them to drive 60 or 80 miles and come back. In NY, an inspector legally has to give you a temporary inspection sticker if they tell you to drive the car and take it back to pass as long as your inspection was expired when it was brought there. Well, my friend never got that sticker and got a ticket for an expired inspection. If it were me, I would make Monro pay the ticket. read more