As a first time tanner I appreciated that Staff are very helpful and facility is always clean.read more

The girls working front desk are very knowledgeable and helpful with any questions I have. The beds…read moreare always clean, as well as the store in general. I bought the standard bed package and have gotten color after just 5 lays. I ran out of my current lotion and one of the girls helped me pick out another they had that was very similar in texture, performance and price range. She also suggested an indoor/outdoor lotion as I only tan in a bed 1-2 months per year, so I appreciated the extra thought.

The spray tans are always perfect! Katie and her team also always go the extra mile for their…read morecustomers. Cannot speak highly enough on my experience!

Best spray tan so far! Salon is beautiful. Katie was great. Tan lasted a week and faded evenly.read more

I booked an appointment at Salon Haven specifically with a stylist named Christina after a trusted…read morerecommendation. When I called, I was told she wasn't available Saturday but had an opening Friday at 10:30, which I booked and received a confirmation text for with Christina. When we arrived, no one introduced the stylist or mentioned any change. My daughter was taken back, and we went through the entire appointment under the impression she was with Christina. The haircut itself was not what was requested. My daughter brought reference photos, but the bangs were cut far too short and uneven, and the layering was incorrect. It was only after we left that I realized the stylist was not Christina at all. The business card we were handed when leaving said "Bailey," who isn't even listed on their website. The lack of transparency is unacceptable. If a client books with a specific stylist, they should be clearly informed of any changes beforehand. We would not have booked this appointment otherwise. To make matters worse, I reached out to the salon via email weeks ago to resolve this and never received any response. No acknowledgment, no follow-up, nothing. This appointment was for my daughter's birthday, which makes the experience even more disappointing. Based on both the service and the complete lack of accountability afterward, I would never recommend this salon.

My hair looks great! They were very accommodating for my schedule. It was not as expensive as I was…read moreexpecting either which is a good bonus.

High pressure to sell you packages…read more Stopped in last year to hit a tanning booth three times before I went on a vacation in the sun, no problems then. Stopped back to set up a few one-off tans for the same reason. Got a 15 minute high-pressure sales pitch. Listened patiently, then explained that we just wanted a few single events. The representative launched into another high pressure sales pitch. We walked away, and are unlikely to return. It's too bad; they have nice equipment but they have taken to pitching it as though they are timeshare sales reps.

This morning I was planning on having a relaxing start to my day and getting a spray tan, but…read moreinstead I was met with one of the nastiest employees I've ever encountered. She was smug, condescending, rude, and overall an absolute displeasure to deal with. From the second I walked in, I felt completely unwelcome and like my presence was inconveniencing her. The entire experience made me never want to return and remain pale (and I'm an SEC sorority girl so that is a BIG statement). I even told my friend to hurry up with her spray tan because I felt so uncomfortable sitting in the lobby alone with this employee. And when I told her I wanted Catalina Dark, she looked at me like I had four heads. If this salon wants to keep customers coming back, they seriously need to reevaluate who they have representing the business. On another note...spray tan did slay so shout out to yall for that but that was with no help of your employee and her nasty attitude.

Nice, family-owned tan salon. You choose your program: single event, purchase a package,…read moreshort-term membership, etc. Good variety of machines including red-light machines, clean, well-maintained and with polite, knowledgeable and helpful staff! Recommend highly!

Very accommodating and nice. Super clean. Best place to tan before vacation. ...........read more

Great service and clean facility. The staff was knowledgeable and very friendly and helpful.read more

My husband pays the monthly bills so I didn't realize that I was continuing to be charged every…read moremonth until almost a year after I had canceled my membership! They refused to refund my money. Beware of these thieves. This has happened to others also.

Great service and cut at last minute booking, They saved…read morethe day in Knoxville. A bit hard to find find, well worth it.

great experience, Danielle is the best! she does very good shortcut, looking forward to getting my…read morehair colored next time. She recommends pink! I think I'll do it!

Employee Dee has a bad attitude. Let me start at the beginning. I tanned at Beach Bums for many…read moreyears. I moved to Anderson County and was driving 30 minutes each way to go to Beach Bums. The trouble all started last summer when the previous manager didn't cancel my auto draft. So for three months they kept trying to take money. Thankfully I had the slip showing when I was supposed to be canceled. This season I was told by Dee that a note was on the account saying I could no longer do auto draft for last reason. I asked to speak to the owner since she wasn't going to be able to help me. She said no, I'll have him call you. She either never told him or he didn't call me. I'm going with the last. I finally worked something out with Katlin who called me NOT the owner. A couple weeks ago I went in on a Saturday really looking forward to tan. It's my way of relaxing. The new girl said try this bed( I upgraded $5) to do so for the bronzing bed. I didn't like it~ I laid for 4 minutes it's a 12 minute bed. So I asked for my money back, and asked to lay on my package bed. Dee has refused to talk to me till then. She said I'm not giving you your money back, The owner will call you Monday. Todays his day off. A small business owner is always on call. I was mad and walked into bed 11 instead and slammed the door and she said I feel threatened, I'm not starting the bed get out or I'll call the police. So I called from the parking lot. She said I have you on speaker phone. Not once while in the salon or on the phone did I cuss, or yell. I said I'd just like my money back. She said I just don't feel comfortable giving you a refund! So this was personal for Dee. Its kinda sad cause she wasn't always like this. I found the owner Kris Selvidge and his wife on FB messaged both. Who seen the message and refused to call me. That's all right he had Katlin too. She's the only one who knows how to handle business. They refunded my money for the upgrade and the package. The way this was handled was not okay at all. All this could have been prevented if Dee had only returned my money but out of spite she chose not to.

Staff is super sweet and helpful and the place is always clean. We've never had to wait, there has…read morealways been beds available.