Great service and clean facility. The staff was knowledgeable and very friendly and helpful.

My husband pays the monthly bills so I didn't realize that I was continuing to be charged every month until almost a year after I had canceled my membership! They refused to refund my money. Beware of these thieves. This has happened to others also. read more

Rip Off- paid for 8 minutes, got a little over 6. How do I know? I started my iPhone timer the same time as the bed. I did this twice. On both occasions the bed was faster than the phone by a considerable margin. I alerted the staff. They were of no help and patronizing. They wanted to offer more minutes or some kind of coupon. Then came the issue of trying to cancel the membership. Not coming back. Avoid or just finance your own bed or join some other place. read more

Before you sign up here read this. I signed up for basic bed on a monthly plan. The last 5 times I've come in "the bed" (I learned there is only one lay down basic bed) was in use and there would be 15-30 minute wait. Instead of just upgrading me to the next bed they said I could wait or pay more to upgrade. This feels like a classic "bait and switch" The ladies are really nice here but have been trained to sell instead of serve. One time in the last 2 months did one of the girls offer to give me a free upgrade instead of waiting. She used common sense customer service read more

Always a great experience, clean, and updated equipment The staff is friendly and the hours are convenient read more

I wish I could give a zero star rating. Me and a couple of my friends went into this salon for free spray tan week, and the employee we talked to told us that we could only receive a free light spray tan if we purchased a primer. We showed her the advertisement I have attached here, and she still said they could only do that if we purchased something and we couldn't do any add-ons either. She was very rude. We went to another sun tan city a few miles down the road (Morrell Rd) and they fully accommodated us with a great attitude and could not believe Turkey Creek sun tan city was not honoring that advertisement. read more

Sun Tan City - Spray Tanning Near Me - Knoxville, Tennessee

This location's staff is so knowledgeable and they truly take the time out of their busy shifts to get to know you! I understand that it is their job to sell me the best of the best, but they do it in a genuine way just to show you all of your options. Taylor, the salon manager, is great at making sure everyone leaves satisfied!! read more

im frustrated I didn't read the reviews prior to signing up at this location. I had a similar issue as they would not honor. One of the coupons presented from their website. Therefore they talked me into signing up for a different deal. I was led to believe that I could sign up for their current promotion, and be able to use and buy extra points for future tans. However, I learned today that they would not honor that original agreement. They would only allow me to use up my extra points if I had maintained a membership. so all the money that I paid upfront, for the extra points were a waste. like other reviews, they would not honor their agreement. However, I went to a different location and they did honor that. read more

I normally go to the one beside my house but i was in the area and thought i'd give it a try. I had Markeita Hembree, not only is she stunning but her customer service is phenomena! Normally they try to rush you out but she took her time with me which i loved. I will be coming back thanks to her! read more

ALL MOMS PLEASE READ!!! Keep your teenagers away from here! Do not let you teenagers sign up for a "FREE" week. They will get locked into a contract that is binding and cannot be undone. They are not upfront about what their signature means. My daughter was roped into their scheme and has been getting hit with a $100 debt every month since March. Unfortunately, she is locked in and cannot get out unless she pays the full price. She was in high school when this happened, and had just turned 18. A very HARD and EXPENSIVE lesson to learn. Shame on you Sun Tan City for prowling on our youth that way. read more

Well I just tanned at Sun Tan City and Alicia waited on me and she was absolutely fantastic . The place is clean and the music was great. I can't wait to come back the next time I'm in town. read more

I went the other day to spray at STC Turkey Creek and talked to Christy about the problems I was having with my spray tan last visit. She took the time to tell me what I needed to do and what I needed to use. I stood to close to the sprayer and got a dark spot on the back of my leg and Reece would not let me leave until she fixed it. My tan looks awesome now thanks to them read more

The staff was always nice and helpful. I am a medical student and was using a short-term contract service at Sun Tan City. I physically came in to cancel the ongoing portion of the contract, with my boyfriend as witness, and the cancellation was never put through. They have been making unauthorized charges on my debit card for months that I just noticed now. One of their lead customer service reps who even said that my refund claim will be denied because this "happens all the time," and they had "no evidence" of my verbal cancellation even though they did give me a receipt when I cancelled. This is not a reputable company. They think lightly of stealing your money. read more

Wow I had the best experience that I've ever had with customer service! Elizabeth was absolutely phenomenal she was so knowledgeable with spray tans and literally everything about tanning! She saved me from looking like a hot mess and even better gave me an alternative method to tan quick! She was just the best so kind and listened to my actual needs almost like a friend! I will be back and I will be recommending this salon to everyone I know! And Elizabeth thank you so much girl you truly are the best!!!!! read more

I was thinking about getting a spray tan at a place in Knoxville, but then I came across Sun Tan City's coupon in Mint Magazine for a free spray tan and I figured they they were at least worth the shot. I should also mention that I'm relatively new to the Knoxville area and that I'm not really familiar with any of the tanning places around here. I noticed the coupon had expired just the other day, but I know that some places will accept expired coupons anyway, so I called last night and asked if they'd still accept the coupon, and they'd said yes. I stopped in on a Friday evening all ready to go and they said that they cannot honor the coupon. They said that I probably talked to corporate, and that there's nothing they can do to help me. I don't know why corporate would say yes if the place actually can't accept my coupon. What a waste of my time. They said I could get my first spray tan free on Sundays through Thursday or something, but that doesn't do me any good that I'm here now and they've completely wasted my time. I'm never coming here again. I'll check out the Elite Studios spray tanning instead, since they have a better deal going on right now. read more

The only reason they are getting a 3 star is because the staff was nice. I'm cool with up selling and all that jazz. It's your job! I'm annoyed with the fact that I told her I am from florida. Owned a tanning bed in my home. I get super tan. I just wanted to tan 1x. She put me in a reg 20min bed... for only 10min? I got out of the bed and have 0 zero color. I'm not a leather back and I'm not pale... so I should be able to see a difference immediately after I lay in a bed. 2 hours after tan.. not even a line. I won't be going back. Smh Someone pays for a 20min bed, give them the 20min. read more

This salon is understaffed, uneducated, and feed with the appropriate jargon from corporate to cercumvent real issues. If the sunless tanning is "not safe for children because it has chemicals that they can breath" but, is safe for adults, what the hell are you allowing us as "adults" to breath in??? ( I was only attempting to have him in the room that is open and ventilated while I was sprayed). I asked this, and was then told it was because he was "a minor and under 12". Then why not state his age as the real issue?? He's 4. And she asked how old he was like I could have said 11 and would have been okay. She only stated the age issue after I asked her " so it's not safe for my 4 year old, but it's safe for me?" read more

The staff at the Parkside location are always outstanding. They know their beds, know their lotions and know how to put a smile on a customers face. The consultants considerably ask how my day is and always greet me with a smile. Every bed is its own peaceful moment in someone's day. This is an upscale salon- which is what one would aim for if they wanted a great tan. This has now become my regular salon and id recommend anyone! read more

I don't appreciate the "hard Sell" every time I go in there! I usually have a limited amount of time when I go in to tan and I don't appreciate being badgered till I purchase something else every time I go in! -- One reason I dropped my membership. read more

I was not impressed and would not recommend them. My husband and I just wanted about 5 visits for a trip. They continued to try and sell us a package that we didn't need. I only agreed after I was promised I could cancel the subscription after the first month. I went in on March 3rd and cancelled both of our subscriptions. They cancelled mine but not my husbands. Because they did not give me a cancellation receipt, they would not refund us the $166 they took out again this month (we are paying for their incompetence). They gave me the run-around about calling customer service. Basically, wasted my time and frustrated us. We will not use them again and would not recommend them to anyone. They do not listen to your needs and try to up-sale you with products you won't use. I wish I had read the reviews before going there. Hopefully you will be smarter than us and go someplace else. It's not worth it!!!! read more

Wonderful team! Staff are friendly, and Brianna, the manager, is so sweet. read more

The young lady who helped me today was super sweet and very helpful, very respectful and not pushy. But the young lady beside her helping a middle aged white woman needs to be taught professionalism. I overheard their conversation concerning "100 reasons that white nationalists don't exist" and "I have a house in Florida that I can go to and not have to wear a mask because the governor is actually smart and doesn't mandate it"..... these were words coming straight from the associate's mouth behind d the desk. Yes, you have an opinion but there is a place and a time to express it but not in ear shot of other customers!!! read more

I love this place! The people working have ALWAYS been very friendly. If you are looking for a place to tan, I strongly recommend them!!!

Today we went in & Had a great experience. Jonathan was very knowledgeable & honest with us. Not to mention his personality was great. He really made the whole atmosphere a great experience. We will deft be back & make this our home for tanning. Thank you Jonathan read more

I am not happy with SunTanCity right now. I was sitting there waiting all checked in and then they tell me that all of a sudden they see somebody else is ahead of me and I have to wait when I don't have the time. It is very inconsiderate. The last time I was in there they said if I had waited a month to sign up I would've saved several hundreds of dollars. This is not turning into a good experience! read more

I was worried about going here, a lot of tanning salons will have girls that are really rude or nose deep in their phones, but These girls are very knowledgeable about every bed in this salon! She gave me a tour around and told me what each bed did and what the best choice was for me. I also got a huge discount for signing up for a membership too! The memberships are affordable and the atmosphere is really kind. Your acknowledged the minute you walk in and when you walk out! I love how kind they are here, actually get to know you and ask about your day. Very knowledgeable on products too, they gave me the perfect lotion for my skin. Love the upgrades! Overall, Great customer service and great place to tan! read more

business practices = scamming customers my comment via email since you can't contact customer service via phone. From: stc_noreply@suntancity.coCode: 37148State: TNQuestions/ Comment: I started a subscription art the end of March at the Hendersonville location and paid almost $40. After confirming that the remaining months would be the regular tanning fee plus tax. I came today to tan and was told I owed $130. At no time when I signed up did the clerk tell me about a membership fee or annual fee! I also watched her start a membership before me where she didn't mention it also. I feel completely scammed. 0ver $50 in fees that aren't mentioned to new customers is terrible business! Especially for a business that doesn't even provide a paper copy of the contract! I will most likely cancel my membership at the end of April due to your companies terrible business practices. I expect these fees to be reimbursed and the clerk that signed up me and at least one other person to be educated about disclosing fees to customers instead of treating them like people to steal from! here's the companies shady response. I'm assuming with this response that the clerks are trained to not mention the extra fees. Thanks for your inquiry. I do apologize for your experience. You have a signed agreement on your account that states that you agreed to these charges that you would be charged on the first. Due to the agreement, a refund request will be denied. read more

I called to ask about plans and was told that they were offering 4 spray tans for $49 as a special. I drove to the store 10 minutes later and asked for the $49 special and the lady looked at me like I was crazy. She told me they didn't have anything like that available and that it was a probably a "corporate deal" only (this location is a franchise). I pulled up the website FOR THIS LOCATION and told her I had called the number on their website....she had no response. I didn't appreciate the bait and switch.... read more

Didn't honor a coupon from mint magazine for a free sunless spray tan. Girl at desk told me it was only eligible to people who had never had a spray tan before but I had checked the coupon beforehand never saw anything about this restriction. She was very curt and acted like she'd rather get me out of the store than to get my business. Will warn people against going here,there are better options around Knoxville. read more

The employees sit there and talk your head off and try to get you to buy overpriced lotions etc, regardless of whether there's a line going out the door or not. I waited with one person in front of me and about 10 behind me for 20 minutes. And then when I got up to the counter she tried selling me lotion I was just like I just want to tan please. And told me I'd have to wait because none of the beds were clean. Talk about understaffed. If you have a line going out the door, efficiency and speed is more important than your stupid lotion commission. read more

The only issues I have ever had with Suntan city are regarding cancellation of membership and money! It seems when I want to cancel, the gal upfront always says,well you really need to cancel on a certain date. Like the 30th of the month. I definitely don't like always feeling like they are going to say "you have to buy this" to get a spray tan. Or you really need to upgrade. I know they get pressured to meet sales goals, but it can get annoying. I had a really bad experience trying to cancel my membership & being able to use my remaining spray tans banked. I walked out because they said I was a "active member" in the system but still needed to pay $32 because my debit card had expired. I called customer service and they really were nice to help me. But in the end I had to pay the $32 to get my 2 sprays for this month. But they did allow me to be able to use my remaining 6 prepaid tans over the next few months without being a active member. So I am happy for that! When you shell out monthly and buy the upgrades & pre & post tan crap, (and sometimes I feel like my spray tans don't look as good or last as long when I buy all the extras!) it gets very annoying walking in knowing I've kept my end of the deal (I have given you my business and money on and off for years) but then to get told you can not "use your" spray tans really ticks me off! I have a small child and I don't get time alone often and I was looking forward to some me time .... so was not a happy! The girls are all nice and I know just doing their job, but the site manager had no more power to override anything than her front desk girls! I was told to call customer service and in the end I did edit my review for that reason! read more

The sweetest and most helpful staff. The place was hopping and the girls were efficiently managing everything with a smile. They know what they are doing. We enjoyed our experience. read more

This is the absolute worse business I have experienced in a long time. Not ethical at all. I would stay away and not waste my money.

I love this sun tan city location Ashley and Laura was so so helpful to me. I'm leaving for the beach in 10 days and they both helped me so much explaining everything to me about me purchasing points so I can get 3 spray tans in before i go on vacation and helped show me the lotions that work best and also about the special tanning lotions of the month. They was so nice and helpful for me. Just really enjoyed my visit read more

There is a reason why this place has such a low score and honestly I felt like I needed to post this review to warn others before they get robbed. I came in to get a spray tan last week and they wanted to charge me over $40.... FOR A SPRAY TAN!! I'm from Florida and I have NEVER PAID over $30 for a spray tan. And that's on the expensive end. When I went to LA and got a tan at a celeb spot it was still only $35. Please find other places to go ladies so this place can realize they can't rob people and charge unfair prices! read more

Love it! The staff was super friendly and the manager really helped me find the best deal for me

Went in and asked for a month membership for the faster bed, the lady working asked me to sign two forms and explained to me that one was just signing for my membership and the other was me signing stating that i'm over 16 and that was all. She even told me I could cancel my membership anytime this month but said that I could still tan for the month I paid for but that it would just cancel any payments after this month, well I went in to cancel it before the end of the month and I was told that I signed a six month contract and that I could not get out of it and would have to make payments for the next six months. Do not go to this sun tan city and if you do ask them to print and show you the documents you signed for because they will try to scam you! This is not the first time this has happened I have explained this to people I know and they have shared similar stories from this specific store. Will not be coming back to this store. read more

I was a little nervous about trying Sun Tan City out after reading the 1-star review, but to be honest I found it to be great. I went in with the Groupon, and they actually made me a deal that made a lot more sense because I had been planning to upgrade to a monthly unlimited plan anyway once the Groupon was done. Yes, they will try to upsell you, but that's the business model of any of these chain tanning bed places. Just be smart about it and don't be afraid to say, "No thanks." The salesperson I worked with (Amanda H.) was very understanding of me not wanting to buy a bunch of extra products, and she did not pressure me one single bit when I said no. In fact, she told me, "Hey, that's no problem at all. This is about making the best experience for you." I was very impressed by that. Not to mention they throw in all kinds of free upgrades when you sign up, which is a nice way to use the more expensive beds to boost your base tan. Once you have a good base there's really no reason to use the more expensive beds. And DO NOT buy tanning lotion from them. That's the only reason I docked them one star. All the lotions they sell in the store are available online for 1/3 to 1/4 of the price. Yes, they sell $25 lotions for like $80. It's crazy. But otherwise, I have been very impressed with Sun Tan City. (And yes, of course there is going to be a wait at peak hours. If you weren't expecting that, you must not have a job and know EVERYTHING has a wait from like 4-6 p.m.) read more

I love the folks who work here. Especially Lauren. The gals and guys at the front desk are always friendly, helpful, and smiling. Some of the girls call me by my first name when I walk in the front door. Great customer service. read more

If you have an hour to stand in line while the employees try to sell all the customers everything under the sun then by all means go...the beds are nice but customer service is beyond ridiculous. read more